Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Donna Robinson Silver Spring, MD

Extremely long wait times when calling, customer given conflicting information between reps, long waits for servicing and contractors who don't do the job right requiring multiple callbacks and delayed servicing

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Brett Rubenstein Colorado Springs, CO

Wanted to make a claim on several minor plumbing issues, but learned each one would require a $100 deductible. It is also very hard to reach anybody in customer service to answer questions!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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T. Las Vegas, NV

I don't even trust them. I'm going to cancel at the end of my contract. The subcontraactor they sent here was mean. We could not even talk to him or ask a question. Also they scheduled me so far out when it was an easy fix. I refuse to call customer support because it just takes too long to get them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kamryn Atlanta, GA

Purely reliable and convenient. A few times I went into the portal online and requested service and they scheduled me a contractor pretty soon after.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kamryn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Cheyenne Dayton, OH

It's been nothing but a headache every time I've had to get a hold of somebody. My HVAC system overheated and shut off and then they told me that's a pre-existing condition, sorry can't help you. Then I had to pay thirteen thousand dollars out of my own pocket to get it repaired. I can't wait till the years up and I don't hear from them anymore.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cheyenne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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John Lakeside, CA

I spoke with approximately six different people and everybody kept telling me something and nothing never got done and I'm just not very happy with the service I got. From the time I called in about our dryer going out it has been a month, but the part finally came.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Tamakia Indianapolis, IN

The water heater in my home needs to be replaced and they were only able to pay partial as opposed to paying for the whole replacement of the water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tamakia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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shari sims Charlotte, NC

Representatives don't know what they're doing, not enough contractors, contractors don't respond & don't show up, portal dispatched a pool contractor from West Palm Beach, FL for dishwasher repair & a plumber for a stove repair. After, 7 years with you, We will not be renewing our policy again.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shari, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Holly Ridge, NC

The air conditioner failed in my house and I called the 2-10 Home Warranty and they set me up with a local technician.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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David Fayetteville, NC

We first moved in last year in August and the heat went out around December so we called in and they fixed it. But they choose the cheapest people and it takes them the longest time to get to you.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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J Philadelphia, PA

I was having air conditioning problems and the I called it and they were determined and replaced it. Overall it's been a very positive experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Michelle Las Vegas, NV

Timeliness was alright, I don't think I would recommend them. I had a dishwasher burnout a pump about a month and a half ago to two months ago. I am still waiting for it to be done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Southard Goodlettsville, TN

Technician found an easy fix. Very honest and professional young man. I highly recommend this service provider.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Arlene Seaman Beaufort, SC

Fast service and scheduling.Reps helpful, Don't like scheduling on line exclusively. Prefer along with rep.rer

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Arlene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richlynne Rocker Alpharetta, GA

They handle any service requests we have very efficiently. You can tell that their customers are important to them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richlynne, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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margaret mackey Inman, SC

It took over 2 weeks to repair my washing machine every time I called it was something different about why it took so long but I pay them faithfully every month for years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Cheryl Medlin Richmond Hill, GA

While I have had limited experience with 2-10, the opportunities to use the services thus far have been very satisfactory. I have no complaints!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tricia M Villa Tucson, AZ

As a Realtor I am so disappointed. My AC is only cooling to 79 degrees. The HVAC guy said the compressor is going out but there's nothing he can do because it's working within 2-10 standards! It's so hot. I am miserable!!! Will never refer 2-10 to my clients!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tricia, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Abigail Nicolet Alton, IL

My customer service experience with 2-10 was absolutely terrible. I went without heat for months in my home because they dropped the ball. Impossibly long hold times and representatives will not let you speak with management. Highly unprofessional. Will not be renewing my home warranty again.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Abigail, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Rene Tucson, AZ

My online account has been locked out for over six months, I've made four calls. This still hasn't been resolved.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rene, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Meta Las Vegas, NV

I use 2-10 because of the cost and the services that they provide for me. But we did have an issue in April or May and we are still waiting for that to get fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Meta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Robert Blake Bailey Tomball, TX

Have always had a positive experience. 2 10 does the right thing when repairing/replacing covered items.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Diane Elise Campbell Calabash, NC

Customer Service is great and they are proactive. I needed service and the job was done in under 2 hours

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Deborah Quinn Fayetteville, TN

They almost never have contractors. You have to find your own worker and they have to call in which wastes their time and they done like that. Plus I had to have a job done immediately sewer back up and theybhad me waiting days

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Charlotte Geronimo Smyrna, GA

Because you offered me $441 to replace a microwave that is built in as part of a double microwave/oven and you couldn't secure the parts to repair the microwave. It will cost me $2500+ to replace the entire unit. Not happy so I cancelled.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Mark Louisville, KY

Sometimes on the weekend you have to wait till after the weekend for somebody to come. But otherwise they are doing a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Bob Raymore, MO

There are times when you're trying to get help after hours and it is difficult. The warranty covers more items than I even need covered.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bob, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Schulandria Texarkana, TX

They are quick to provide service. My air conditioner went out and I called one day and they came the next day.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Schulandria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Veronica Massillon, OH

My pump went out and I was able to schedule something right away with 2-10 and they got somebody out here and they fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Erik Colorado Springs, CO

The customer service representatives were very helpful and informative and they were quick with providing us with what we needed. It was excellent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Erik, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Antony Raleigh, NC

We used it a couple of times and it's always been useful. It's pretty easy to use and it seems to be good service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Antony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Debbie Ball Ground, GA

The customer service is average, it's not very good. We just recently had to use our warranty and we could not contact 2-10. It's a big hassle to connect with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Lisa Ellenwood, GA

The last time I used my warranty my dryer broke. I also used the warranty for a plumbing issue and it was resolved quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Cypress, TX

It took me 8 months to get the ice maker on my freezer fixed. They need to get better vendors. It took them months to get the part they needed and the guy didn't know what he was doing. It is finally working perfectly after 8 months because someone else came to fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Reginald Leland, NC

I didn't get answers to my problems from them. But the guy they sent out to do the repair was very professional. He was very courteous.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Reginald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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S. Wilmington, NC

There was a long wait on the phone when I called them. I am trying to resolve a problem but I am still waiting on a response from them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi S, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Yu Humble, TX

Sometimes the survey is good but sometimes it is not very good. Recently I called but the provider did not answer the phone so I might need my own technician to fix the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Fannie Reston, VA

They follow through. Most recently I had an occasion to use it because the ice maker part of the freezer wasn't working.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Fannie, we're glad to hear your freezer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jennifer Severna Park, MD

It's pretty responsive. We had our water heater stopped working and we put in a request and a couple days later someone came out and fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jeremy Nienkamp Texarkana, TX

This experience with my central AC has been horrible. My initial claim was made on 4/30 & here we are, 25 days later and my AC had yet to be repaired. Your company ordered the wrong compressor.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Longview, TX

There was some clerical issues more than anything. Our air conditioning has gone out several times and the service was very quick and expedited.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Albert Queen Creek, AZ

Very positive. They stay on top of it the entire term of the open ticket. I'm always gonna trust them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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NL Pulaski, TN

My refrigerator was never repaired properly. 2-10 based their answer of not repairing it on an old review from years ago. I had explained why the prior repair company defaulted on it bcuz they sent a kid (maybe 18-19) here and he decides to bring his girlfriend to work. Nevertheless, it was never done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi NL, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 3rd, 2022

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Catherine Carmichael Jones

I've had two claims, both of them on my A/C unit. Both people came out at a reasonable time. They explained what was wrong, they explained what they did, and they were very professional. The website is very easy to use to submit your claim. They are very responsive to they usually respond to you within six hours. And then the setup for service is usually a very fast turnaround, less than 48 hours.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey Catherine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Ebony Green

Every time we've had an issue, they've been very responsive, very professional, and we've had no issues. It's never a hesitation, they've always just been accommodating in trying to resolve our issues. Recently our A/C stopped working on the second level and I'm asthmatic so we needed it fixed in a hurry. They sent someone out, we putting the work order online. Within a couple of days someone was out there to fix the the A/C but then again within a couple of hours it, we found out it was actually a different issue, that it needed to actually be replaced and so they contacted the contractors, worked out everything, ordered the part and had it resolved. I have been pleased with them since 2018 when we bought our home and we haven't had any issues and I would highly recommend them to anyone.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Tom Papillion, NE

The technician was very knowledgeable that came out about two weeks ago when our oven didn't work. Good response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Cheryl Tucson, AZ

They are usually very responsive. Our refrigerator went out and they took a while, but they covered the expense and the replacement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Regina Carson Newport News, VA

Each time I've called hold times are over 40 minutes. Customer service is not understanding of customer needs and I feel as if only the bare minimum is done to ensure I understand.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

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verlaine Terrace Clayton, OH

They get someone out quickly and anything that is needed gets taken care of with knowledgeable people

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Verlaine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rachael Maurer Barberton, OH

They get things done right away. Very helpful and easy to find information of what the warranty covers.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rachael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022