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2-10 Home Buyers Warranty

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LAST UPDATED: March 26th, 2024

2-10 Home Buyers Warranty (2-10 HBW), a Denver-based company founded in 1980, offers a wide range of home warranty products and services for homeowners, real estate agents, and builders. Homeowners can choose from prearranged or personalized plans with service fees ranging from $85 to $125.

Keep reading for more information about this company or jump down to read 2-10 Home Buyers Warranty reviews.

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The Good

2-10 Home Buyers Warranty Price

2-10 Home Buyers Warranty has affordable pricing starting at $37 per month. However, if you choose the Simply Kitchen plan, pricing will start at as little as $17 per month. The company's most popular plan is the Pinnacle with Supreme coverage (which also covers a washer and dryer) starts as low as $60 a month.

Compared to other home warranty companies, 2-10 HBW’s pricing is extremely competitive — most companies have plans starting at approximately $45.

2-10 Home Buyers Warranty Plans

2-10 Home Buyers Warranty offers three home warranty coverage plans that cover major home appliances and systems:

  • Simply Kitchen
  • Complete Home
  • Pinnacle Home
Covered Items Simply Kitchen Plan Complete Home Plan Pinnacle Home Plan
Heating  
Cooling  
Plumbing  
Electrical  
Washer/dryer    
Built-in microwave
Dishwasher
Range/oven/cooktop
Refrigerator
Supreme coverage*    

*Supreme coverage offers increased protection for your home’s appliances, washer and dryer, heating and cooling, plumbing, and electrical (options vary by plan and zip code). 

Add-On Coverage

To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:

  • Additional refrigeration
  • Septic system
  • Well pump
  • Washer/dryer
  • Plumbing and electrical
  • Garage door opener
  • Extended pipe leak
  • Pool/spa equipment
  • Roof leak
  • Water softener

In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:

  • Supreme Package — deeper coverage for the appliances and systems that matter most in your home (options vary by plan and zip code)
  • Luxury Package — increased coverage with increased dollar limits to $5,000 for appliances, heating, and cooling
  • HVAC Surplus — increased coverage for your heating and air conditioning systems
  • Pre-season HVAC tune-up — a 28-point tune up and inspection option
  • Service fee options — lower your service fee when you request service

Appliance Benefits

In addition to its plans and add-on coverage options, 2-10 Home Buyers Warranty offers unique appliance benefits:

  • Appliance Color Matching — If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching.
  • Appliance Replacement Offer — If a covered appliance fails, you can either choose to proceed with the normal claims process or accept a $100 reimbursement for purchasing a replacement appliance of your choice.
  • Appliance Discount Program — If you need to replace an appliance, 2-10 HBW offers a 65% discount on GE and Whirlpool appliance retail prices.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the 30-day waiting period before your warranty coverage starts, a full refund is not available once it starts.

The following restrictions may apply:

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, but are responsible to pay a $25 processing fee and any amount that the provider paid for service.
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Exclusive “Even-If” Service Fee Guarantee

2-10 Home Buyers Warranty customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement.
  • If a covered part is serviced and fails again within the term of the Home Warranty Service Agreement, another Service Fee will not be due.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 Home Buyers Warranty allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional:

  • Seller Coverage — 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems. Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but coverage can be added for $50–$60.
  • Buyer Coverage — Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program, which provides reimbursement up to $100 to install new locks or rekeying within 45 days after closing. No service fee is charged.
  • 3-Year New Home Warranty Plans — Appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

Builder Warranty Plan Packages

2-10 Home Buyers Warranty is the industry leader in structural warranties for home builders. The following programs are available:

  • Workmanship, distribution system and structural warranties — The industry’s best protection for builders, including access to the 2-10 HBW Warranty Administration team to answer any questions or resolve any concerns. One-year or two-year surety coverage is available, as well as 10-year insurance-backed coverage for qualifying structural defects.
  • Structural-only warranty — 10-year insurance-backed coverage for qualifying structural defects.
  • Builder Backed Service Program (BBSP) warranties — Coverage without insurance backing.
  • New modular or manufactured home warranty — Insurance-backed coverage for modular and manufactured homes.

In addition to these programs, 2-10 HBW offers additional services and enhancements for builders:

  • Claims administration
  • Grandfathering
  • Flexible warranty term for distribution systems
  • Flexible warranty term for structural coverage
  • No surety coverage
  • Deductible/shared risk options
  • Manufactured home options
  • Modular home options

If you are building a home, 2-10 HBW could be the best choice for you, offering the widest array of programs and services for home building.

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The Bad

2-10 Home Warranty Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. 

Common complaints for 2-10 HBW include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

High Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee ranges from $25 to $85, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.

View Best Home Warranty Companies

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The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. 

View Best Home Warranty Companies

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2-10 Home Buyers Warranty Frequently Asked Questions

What is a home warranty/service agreement?

A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.

Why do I need a home warranty?

Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.

How is a home warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like fire, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns. Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.

How do I know a claim will be covered?

2-10 HBW has been in the industry for over 40 years. More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement. 2-10 HBW has paid 97.5% of claims, totaling more than $430 million. Customers consistently rate the company's service highly because it consistently provides qualified local contractors. Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account. As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage.

Where can I learn more about maintaining my home’s systems and appliances?

To learn the ins and outs of keeping a home running smoothly, visit the company's blog. It's full of useful information you can use right now. Some of the highlights include: Preventative Home Maintenance Checklist Creating a Maintenance Guide for Your Home 9 Home Maintenance Goals You Can Make This Year HVAC Maintenance and Upkeep Tips for Homeowners Plumbing Maintenance Checklist for Homeowners Good Maintenance to Keep Your Refrigerator Running for Years Top Winter Home Maintenance Hacks

What does the claims process look like?

When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account — available 24 hours a day, 7 days a week — to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number. An approved, insured, local contractor in your area will be dispatched. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee). Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.

Can I get coverage for pool and spa equipment, wells, and more?

Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including: Supreme Coverage Additional Refrigerator / Wine Cooler / Stand Alone Freezer HVAC Surplus Luxury Package Roof Leak Pool / Spa Equipment Water Softener Well Pump

Are home warranties for systems and appliances transferable between owners?

Absolutely. Home warranties are transferable when a home changes hands, just notify the company and it will complete the transfer. In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.

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Featured Review

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Kenyatta

Superior customer support. I never had a situation that I called for that didn't get handled in a prompt manner. I've heard of other people having different warranty companies and the horror stories behind that so I'm very pleased with 2-10 Warranty. I needed to use my warranty because my in home built microwave went out and they sent somebody right over within a week to inspect it and found out that it was no good. Told me to go out and purchase one, which I did. They installed that one for me and reimbursed me the money I spent for the microwave.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kenyatta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Elsie Figueroa

I saved money through the years I had 2-10 home warranty. Filing a claim is so easy, the prompt service and quality of their service provide gives me peace of mind

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Elsie Figueroa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2023

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Diana

It was the A/C unit. It was blowing cold air, and it just kept going and going and going. And they came and they fixed it. And then prior to that, the garage door. I love 2-10. I refer them to everybody. They're nice, and it's easy to use. I'm kind of old school, I'd rather talk to somebody than just do it online. But if it's not major-major, I'll do it online. But if it's major-major, then I'll just call and talk to someone directly. And everyone's super nice, I've had real turnaround time. The contractors are quick. I've never really had to have someone come out more than once or twice, they get it done the first time.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Diana, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Melinda

I needed to use it for my HVAC, and we called somebody to come and fix it. And it took a few days to get out. And then after they finally made it out, even within a 2 weeks time span, the HVAC was still not working, and it was over a hundred degrees outside. And it was very hot inside and it was during the summertime. So it was not a good experience. But they did write off on me to get a private company to come out and fix the problem. And of course, I had to pay the $89 fee and about $300 out of pocket to get it repaired. However, the actual repair would have cost about $1,500. So it just saved me, you know, about $1,300 in the end. I have another one with my oven, but they gave me the option to get it fixed or give me money to actually just purchase a new one. So it was like a heavy discount. They gave me money to actually get a new one.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Melinda, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Seanta

It's pretty convenient. When I first moved into my new home, the dishwasher started malfunctioning, and I had to get a new dishwasher because the dishes just were not cleaning. It took a few times where the guys that come out to service it, but ultimately I wound up getting a replaced dishwasher. You can easily log in online to file a claim. Usually get a response within 24 hours. And the service has always been positive so far. I've referred two of my friends who have purchased warranties as well.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Seanta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Anthony

I had to use my warranty not very long ago because my ice maker wasn't working in my refrigerator. And so I went online and they have a portal set up online for homeowners. I logged in, put in all the required information, and as soon as I hit submit, within like 5 minutes, I got a message back and email telling me that my request had been submitted to a contractor.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Christina

I had a broken garbage disposal. They came, they asked beforehand what model it was, and they replaced it immediately. They had the parts readily and available. I would say that they are very convenient. I do very much like their portal which makes it very easy for me to contact them or to submit a claim. They do contact really good contractors, and they're true to their word. We've had them for about 3 years now, and we will continue to pay for them.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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William Airy Albuquerque, NM

We had our kitchen oven fail and 2-10 Home Warranty has agreed to replace it. They need to improve the people in their call center. One of the people I spoke to could barely speak English and I didn't speak her language. So we weren't able to communicate. And I just got frustrated and had to hang up. But other than that, the people that I have spoken to there generally have been helpful.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi William Airy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Ronald

The most recent time was when I had some problems with my air conditioner. And at first, they came out and did some things which didn't solve the problem. So the same fella came out. They went ahead and found out that I needed, I believe it was a compressor or something like that. It was all he came out and took care of it. And it's been working fine since. The claims process went very smoothly. The company was on top of it, and they kept me in the loop as to what was going on.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Michael

It was related to replacing a water heater, you know. They contacted the first plumber. This was just before the end of the year, and the first plumber sent out to look at it, and they wrote up kind of an estimate. But then they said they couldn't do the work until the beginning of the year, which would have been about 2 weeks later. So then I asked them 2-10 to route it to a different one, and they routed it to another one and immediately came over.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Muriel Jones North Carolina

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2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Muriel Jones, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Ernest Cook

THIS IS a FIRST CLASS HOME WARRANTY COMPANY I RECEIVED SUPERIOR SERVICE THROUGHOUT MY EXPERIENCE 👍🏿 Thayer Electrcal Servus was dispatched to fix my problem and I couldn’t have been more pleased with everything 👍🏿👍🏿👍🏿👍🏿👍🏿 Ernest C., Jr. M.D. FAAFP, FABFP

3 days ago

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Reply from 2-10 Home Buyers Warranty

Hi Ernest Cook, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Mar. 25th, 2024

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Coral Robinson

Based on my experience since 2006, this company is worth the money. They have never denied my claim and the companies that they dispatched has always been experience, professional and excellent in repairing whatever I needed repaired or replaced.

6 days ago

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Reply from 2-10 Home Buyers Warranty

Hi Coral Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2024

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theresa riley

I hesitated buying a warranty because of hearing negative reviews in general. This company is amazing! I have repaired 3 appliances in my home. The technician was excellent. The companies custoner service is impeccable. Highly recommend !

1 week ago

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Reply from 2-10 Home Buyers Warranty

Hi theresa riley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 21st, 2024

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Melvin

I needed a compressor and I had a leaked in my HVAC, and they replaced it because of the year and the repairs that was needed on it. So I was very pleased. They honor their warranty that they offer people. But I know a lot of companies don't.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Melvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Katrina

I put in a service request, and they sent the people out to take care of it. The only problem I have that is I have two units and both of them don't work. They did a pretty decent job of getting me in contact with somebody is just that I had ever since this winter, I've not had heat. And I use the home warranty and they have sent people out and stuff but it's still not fixed.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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jhender02 Garland, TX

Very good home warranty company. Always responsive when I have an issue and there is never any problem in filing a claim or getting someone to come out. I also like that they offer the option of getting a $150 rebate on a new appliance in lieu of having the old appliance repaired. I highly recommend 2-10 if you’re in the market for a home warranty company.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi jhender02, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Marina

I didn't have any issues. I spoke to a representative at the beginning of this month or the end of last month concerning the issue that I had and concerns as to how the company was going to actually help me out. And the young lady that I spoke to, I think her name was Amina, was very nice. She was very educated about the different policies and programs that y'all had with 2-10 Warranty. And so with her customer service alone, it made me feel comfortable with asking the questions that I need to be asked concerning my home. She provided great feedback and she knew exactly what she was talking about when it came to the actual warranties for our home.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Andrew

I had a plumbing issue where my bathtub and my shower were backed up, and my toilet refused to flush. And the 2-10 Home Buyers Warranty, hire a contractor to come out and fix it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Bobby

I used this so many times. I used it for my refrigerator. It was fixed so many times that it couldn't be fixed. So they replaced it for me. And my garage door. Just any time I file the claim they have come through for me.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Judy

I called in to make my claim and they sent someone out and it got it done. I like the contractors, and subcontractors that they have, especially now with the prominent electric.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Eric

I only used it once for some electrical issues that I was having for in one of my panels. And basically got good customer care. Only took like 2 days for them to come out, but they would have fixed everything.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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James

I used it about 3 weeks ago regarding my ice maker machine. They responded to me very promptly. The employee was very, very courteous to me and very helpful to me. It was a pleasant experience.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Larry

Our water heater cracked, and our washing machine did not work and they came out and fixed it. They were extremely fast and extremely efficient. And I would recommend them to anyone.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Dante

Our A/C, or HVAC wasn't working. So we called in to get it fixed. It was great communication. We weren't able to get everything completed, but it was relayed to us in a timely manner.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Dante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Frank

We had a water leak and we contacted them, and they were able to get somebody out within that first hour. They were very fast and very quick with information, details, and assistance.

1 month ago

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Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Beverly Schertz, TX

No more frustration trying to find a company for the issue and has a client friendly way of handling claims. Other home warranties have way too many cumbersome steps and red tape when issuing a claim. 2-10 Home Buyers is not like that

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Beverly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Richard Atlanta, GA

The warranty is fine but they need to find better repair companies. A_c companies was suppose to call and set up and appointment to come see why heat pump is freezing up and tripping inside breaker and they canceled the work order and said it was the electrical company needs to come out and never once called. The electrical companies said A/C company needed to.change fuses in heat pump and they won't even come check it out.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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John

I'm approaching 70. A phone is a difficult way to reach out to them, but I had a situation where what was thought to be fixed wasn't, and it was a little difficult to get to a phone person, a live person. But other than that, the issue was handled the following day. There was a part that he had to search for and he just called me today and will be at my earliest convenience to replace it.

3 months ago

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Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Allesa

They're quick, as far as I'm concerned. I had a water issue. And they contacted somebody out of Tucson, they said they were coming, but they didn't show up. I got a hold of them, 'cause that's what I was told to do. They said they don't pay like they're supposed to and it's too far away. So I had to try to find somebody locally myself. So that didn't please me very much because 2-10 couldn't find anybody locally. But I don't think it's 2-10's problem. I think that it's people's work ethic problem, in that they can hardly find people to do the work for them locally.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Allesa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Shawn

I needed a repair done and it took me three phone calls to find out that my call had been dropped or completed or closed out. But Rick, the guy that does the plumbing, is awesome, he's great. That's all I can say. He's awesome, he's great, and I'm thankful that he's on your team. But you guys are doing great. I appreciate your services and I thank you very much. One more thing is, we can write checks to the company, as I prefer that over cash. There was one service guy that said that he wanted cash and not a check and I didn't like that at all.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Shawn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Cory

2-10 is the best. I’m very thankful that the seller of our home purchased this warranty service for us. We had a series of unfortunate circumstances and 2-10 was there for us 100%. They covered 2 furnaces that winter. One furnace quit on us, then a couple weeks later the other furnace went out. They replaced both furnaces. Then our washing machine failed. We took a rebate to get a new one. Then summer came around and the A/C wasn’t working. They sent someone out to recharge the system, later we discovered it needed to be replaced and they covered the replacement. If that weren’t enough, the dishwasher went out and once again we took another rebate to replace the unit. I’m extremely grateful for their service. Everyone that I had contact with, from the people in the office to the contractors doing the work were very quick to respond, keep you informed, professional in every aspect, and worked to resolve the issues with our systems

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cory, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Tom Gainesville, GA

We lost our old HVAC system due to age. We went through the process of getting it repaired and ran into significant issues during the process. As the escalation team took over, it turns out that things got worse. That is until Laurie C from the president's office got involved and straightened out any of the misconfusion and we ended up extremely happy with her and her team! She is an ANGEL! We were in the process of deciding to renew our first year and felt that dealing with 2-10, despite any issues we endured, was well worth the time, investment, and commitment to staying with these professionals. We are quite happy!

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2023

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Erma Willis

Service is wonderful. All of the representatives I've dealt with have been extremely helpful. Easy to file a claim. Fast response with getting a company to Service our problems.

1 week ago

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Reply from 2-10 Home Buyers Warranty

Hi Erma Willis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 15th, 2024

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Valerie

This last experience was fine. My refrigerator went on the blink. The defrost isn't working, and the gentleman came out, and they have issued me a check to give me a new refrigerator.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Valerie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Eric Burlington, NC

I have been a loyal customer for over 14 years with (2) homes. In that time I am starting to notice that several of the contracted venders are shady and provide shady repairs which I have had to come out of pocket to have the repair fixed.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2024

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Jackson

2-10 Home Buyers Warranty I like them for being friendly, faster when am in need to solve my problem. And they are trustworthy to their customer because I ordered heater and they delivered to me exactly what I wanted. So thank you.

3 weeks ago Edited March 8, 2024

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Reply from 2-10 Home Buyers Warranty

Hi Jackson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2024

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Julia R Atlanta, GA

This company turn around service is outstanding and the customer services are excellent! I just purchased my home and I am so thankful that I have 2-10 Home Warranty on my side. I recommend the supreme plan, it covers a lot and saves you money.

3 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Julia R, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2024

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Tammy Owensboro, KY

I just had to have my original furnace replaced. 2-10 Home Buyers Warranty handled the process easily. This has been a very useful investment for me as a senior, single, home owner.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Curly Q Deltona, FL

I have had my home warranty with 2-10 HBW for the past 15 years. I have never had an issue getting service scheduled and completed. I have never had an issue with a repair that was completed under my warranty. I generally receive a call from the vendor within 30 mins to an hour of submitting a claim. The warranty contract is costly, however it has saved me more over the years in repair costs.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Curly Q, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Karl

I've been a customer with them since 2004. So believe me, if they weren't doing a good job, I wouldn't have stuck with them. So they've been very good to myself and my family. Anytime I've called, I've gotten timely service. If I had any conflicts with the contractors, they stepped up on my behalf.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Edie Dunn Charlotte, NC

Customer Review Video

3 months ago

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Hi Edie Dunn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

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Leo North Las Vegas, NV

2-10 Home Buyers Warranty has been our home warranty company for 25 years!! They have always been reliable and fair for our household. About 10 years ago, there was one issue that I had to discuss with the management but they resolved it favorably for us. We have no intentions of ever using a different company and we are extremely please with the service and protection that 2-10 Home Buyers Warranty provides! Keep up the good work and continue being reliable and fair to the home owners.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Leo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

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Rosemary

The HVAC person that came out, TJ, came to check my air conditioner and give me some feedback on that. I thought he was really, really good. So much so that I chose him to install my new air conditioner, that's how much I trusted him because I thought he was a good fellow and gave me good information. Navigating online and trying to get somebody on the phone is a little difficult.

4 months ago

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Hi Rosemary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Carolyn Egg Harbor, NJ

When calling in, wait times on hold seem to be getting better. I continue to be very pleased with this Home Warranty company having tried three others, and finally landing on 2-10, on the recommendation of a contractor when I was with a different company. This contractor said they prefer working with 2-10 as they’re easy to work with to get approvals, replacements and repairs done efficiently. I have three contracts and would recommend them to anyone who asks.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carolyn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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WeezyD53

2-10 Home Buyers is great, but some of the contractors they hire are not so great. They cause 2-10 to have a bad name. One electrical contractor sent someone to fix my problem. He assumed the switch on my electrical box was causing the problem, so he changed it, and the problem seemed to be fixed. I paid him and he left. But as soon as he left, the problem happened again; so the switch was not what was causing the problem. When I called for him to come back, he refused and refused to refund my money. 2-10 had to send another contractor out. He refused to leave until he found out what was causing the problem. He went up into the attic, which the other contractor did not do, and found what was causing the problem and fixed it. I have not had the same problem again.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi WeezyD53, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2023

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Juan

Pretty simple process to get in touch with people. Sometimes there is a little bit of wait time, but for the most part everybody's been good when I contact them and how I contact them. And then the actual online service to request services works pretty well. They try their best to answer all the questions and most of the questions I've had during services that I've needed they've answered. The minimum fee that you pay up front for services to be provided cover the rest of the bill, and I think it is absolutely worth it. Especially for those unexpected things like being in the middle of summer and having your A/C unit go out.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Eduardo

I had a problem with my washing machine. Unfortunately, the problem was not the washing machine, it was actually a plumbing issue. So the warranty was kind enough not to charge me for the second time the other technician had to come in and check it out. They solved the situation. I didn't have to buy a new washing machine, they just replaced whatever plumbing connections needed to be replaced and everything went great. I really appreciate that they were able to actually take more than one call from me in order to resolve the issue that we had. The company really went above and beyond to make sure I was satisfied as a customer with the results.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Selena

They take the time to explain what's covered and what's not covered and it makes me very comfortable and understanding as a new homeowner. But I wish that a policyholder would not be charged double in the event that there is an identical issue in the same category. For example, for a water heater and a slow drain there might have to be two separate plumbers, and I'd be charged a double fee and I don't feel that's fair. I had to use my warranty for an issue with my water heat and I had a slow drain, but fortunately they were able to dispatch the same plumber so that I didn't have to pay a double fee.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Selena, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Carole

They are very, very quick to assign a technician for whatever problem we have. They're always on time, they're always there. And one time the problem was remedied before they got there and there was no kickback or anything. They're just very, very open to working with their clients. And this actually applies to almost every time. I put in the application online, and within 48 hours, just like they say, I hear from a technician and then they set up a date, they come, they charge the fee we had agreed on. And they don't leave until it's done right, till everything is up and working properly. The technicians that we've experienced over a variety of different kinds of issues have all been very, very knowledgeable. They know what they're doing. If they have to come back another day - we've had that happen a couple of times - they've been right back when they said they would be back with what they needed.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023