2-10 Home Buyers Warranty Logo

2-10 Home Buyers Warranty

check_circleVerified

star star star star star_border
2,834 User Reviews

7.2

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: August 5th, 2022

2-10 Home Buyers Warranty (2-10 HBW), a Dever-based company founded in 1980, offers a wide range of home warranty products and services for homeowners, real estate agents, and builders. Homeowners can choose from prearranged or personalized plans with service fees ranging from $85 to $125.

Keep reading for more information about this company or jump down to read 2-10 Home Buyers Warranty reviews.

Video Customer Reviews

Beverly Kutner  Customer Review Video About 2-10 Home Buyers Warranty

Beverly Kutner

Vessavane Customer Review Video About 2-10 Home Buyers Warranty

Vessavane

Lisa Customer Review Video About 2-10 Home Buyers Warranty

Lisa

thumb_up

The Good

2-10 Home Buyers Warranty Price

2-10 Home Buyers Warranty has affordable pricing starting at $37 per month. However, if you choose the Simply Kitchen plan, pricing will start at as little as $19 per month. 

Compared to other home warranty companies, 2-10 HBW’s pricing is extremely competitive — most companies have plans starting at approximately $45.

2-10 Home Buyers Warranty Plans

2-10 Home Buyers Warranty offers three home warranty coverage plans that cover major home appliances and systems:

  • Simply Kitchen
  • Complete Home
  • Pinnacle Home
Covered Items Simply Kitchen Plan Complete Home Plan Pinnacle Home Plan
Heating  
Cooling  
Plumbing  
Electrical  
Washer/dryer    
Built-in microwave
Dishwasher
Range/oven/cooktop
Refrigerator
Supreme coverage*    

*Supreme coverage offers increased protection for your home’s appliances, washer and dryer, heating and cooling, plumbing, and electrical (options vary by plan and zip code). 

Add-On Coverage

To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:

  • Additional refrigeration
  • Septic system
  • Well pump
  • Washer/dryer
  • Plumbing and electrical
  • Garage door opener
  • Extended pipe leak
  • Pool/spa equipment
  • Roof leak
  • Water softener

In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:

  • Supreme Package — deeper coverage for the appliances and systems that matter most in your home (options vary by plan and zip code)
  • Luxury Package — increased coverage with increased dollar limits to $5,000 for appliances, heating, and cooling
  • HVAC Surplus — increased coverage for your heating and air conditioning systems
  • Pre-season HVAC tune-up — a 28-point tune up and inspection option
  • Service fee options — lower your service fee when you request service

Appliance Benefits

In addition to its plans and add-on coverage options, 2-10 Home Buyers Warranty offers unique appliance benefits:

  • Appliance Color Matching — If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching.
  • Appliance Replacement Offer — If a covered appliance fails, you can either choose to proceed with the normal claims process or accept a $100 reimbursement for purchasing a replacement appliance of your choice.
  • Appliance Discount Program — If you need to replace an appliance, 2-10 HBW offers a 65% discount on GE and Whirlpool appliance retail prices.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the 30-day waiting period before your warranty coverage starts, a full refund is not available once it starts.

The following restrictions may apply:

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, but are responsible to pay a $25 processing fee and any amount that the provider paid for service.
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Exclusive “Even-If” Service Fee Guarantee

2-10 Home Buyers Warranty customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement.
  • If a covered part is serviced and fails again within the term of the Home Warranty Service Agreement, another Service Fee will not be due.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 Home Buyers Warranty allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional:

  • Seller Coverage — 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems. Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but coverage can be added for $50–$60.
  • Buyer Coverage — Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program, which provides reimbursement up to $100 to install new locks or rekeying within 45 days after closing. No service fee is charged.
  • 3-Year New Home Warranty Plans — Appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

Builder Warranty Plan Packages

2-10 Home Buyers Warranty is the industry leader in structural warranties for home builders. The following programs are available:

  • Workmanship, distribution system and structural warranties — The industry’s best protection for builders, including access to the 2-10 HBW Warranty Administration team to answer any questions or resolve any concerns. One-year or two-year surety coverage is available, as well as 10-year insurance-backed coverage for qualifying structural defects.
  • Structural-only warranty — 10-year insurance-backed coverage for qualifying structural defects.
  • Builder Backed Service Program (BBSP) warranties — Coverage without insurance backing.
  • COVE warranties — Construction-defect warranties approved by the COVE Program Insurance Services.
  • New modular or manufactured home warranty — Insurance-backed coverage for modular and manufactured homes.

In addition to these programs, 2-10 HBW offers additional services and enhancements for builders:

  • Claims administration
  • Grandfathering
  • Flexible warranty term for distribution systems
  • Flexible warranty term for structural coverage
  • No surety coverage
  • Deductible/shared risk options
  • Manufactured home options
  • Modular home options

If you are building a home, 2-10 HBW could be the best choice for you, offering the widest array of programs and services for home building.

thumb_down

The Bad

2-10 Home Warranty Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over 60 percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

High Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee ranges from $25 to $85, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.

View Best Home Warranty Companies

gavel

The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

not_listed_location

2-10 Home Buyers Warranty Frequently Asked Questions

What is a home warranty/service agreement?

A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.

Why do I need a home warranty?

Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.

How is a home warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like fire, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns. Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.

How do I know a claim will be covered?

2-10 HBW has been in the industry for over 40 years. More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement. 2-10 HBW has paid 97.5% of claims, totaling more than $430 million. Customers consistently rate the company's service highly because it consistently provides qualified local contractors. Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account. As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage.

Where can I learn more about maintaining my home’s systems and appliances?

To learn the ins and outs of keeping a home running smoothly, visit the company's blog. It's full of useful information you can use right now. Some of the highlights include: Preventative Home Maintenance Checklist Creating a Maintenance Guide for Your Home 9 Home Maintenance Goals You Can Make This Year HVAC Maintenance and Upkeep Tips for Homeowners Plumbing Maintenance Checklist for Homeowners Good Maintenance to Keep Your Refrigerator Running for Years Top Winter Home Maintenance Hacks

What does the claims process look like?

When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account — available 24 hours a day, 7 days a week — to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number. An approved, insured, local contractor in your area will be dispatched. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee). Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.

Can I get coverage for pool and spa equipment, wells, and more?

Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including: Supreme Coverage Additional Refrigerator / Wine Cooler / Stand Alone Freezer HVAC Surplus Luxury Package Roof Leak Pool / Spa Equipment Water Softener Well Pump

Are home warranties for systems and appliances transferable between owners?

Absolutely. Home warranties are transferable when a home changes hands, just notify the company and it will complete the transfer. In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.
Message from
2-10 Home Buyers Warranty

2-10 Home Buyers Warranty (2-10 HBW) is the industry-leading administrator of structural warranties and provides Home Warranty Service Agreements to real estate agents, homeowners, and landlords.

2-10 HBW’s mission is to improve the quality of housing and the experience of home ownership, all while saving clients money as they build and live the American Dream.

Star Rating

3.8

star star star star star_border

2,834 Reviews

Review Breakdown

5 grade

48%

4 grade

18%

3 grade

11%

2 grade

6%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sean Broadus Dumfries, VA

Every time we've needed them they've been right there in a reasonable amount of time.

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sean, we can't ask for much more than that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anthony North Myrtle Beach, SC

Best benefits for the price. Knowing the out of pocket expense up front is good. The customer service is excellent as is the follow up. They had a new water heater ready to install in a week.

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Alexandria, VA

It's definitely a good service, especially because I had another service previously and with 2-10 it's just been pretty smooth. They have a very good website but when you want to call and talk to somebody it's more difficult, you might be on hold for a while.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jarvonna Dallas, TX

My AC went out and got very hot in the house so I had to put in a request for the AC contractor to come out. He actually came the same day I put the request in super quick, super fast. I liked the contractor, they were very good and since they're local they're super fast. I would refer anybody to join 2-10 Warranty.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Audrey McDaniel Virginia Beach, VA

I never speak to anyone verbally, but the customer service via the technology was more than I anticipated. My guest bathroom had a leaking faucet and it was it was constant it started to stain my ceiling. They are timely and the service providers that are under contract are top notch quality. It was a very great experience.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard A Jacksonville, FL

Outstanding service. We had refrigerator problems and it took two visits to get it corrected but it was absolutely perfect no problem. The service representative was very, very accommodating, very professional, very easy to work with it was a pleasure.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ronald Leland, NC

Everything's been good so far, very patient, good service people, prompt reply, quick reply to email for service. We used 2-10 for a lock replacement on the front door and for the garbage disposal repair. Very good, very efficient people came out and offered excellent service.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ebony Cibolo, TX

They're pretty responsive. I've only had a few issues where it took awhile to get someone actually assign to my case. You go to the website, fill out the work order request, and they find someone. I would say I don't think they check their list of providers consistently because when I reached out for a plumbing issue the first person they assigned to me was no longer available. It's been a better experience than other companies I have used.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Luis Dacula, GA

We had a situation with the refrigerator not working properly. And the technician they sent from the company American appliance made it very quick when he came over. He was able to fix the units and we are very happy with the service. Everything is positive now. Quick responses and very affordable.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Williamsburg, VA

We just needed to use our warranty a few weeks ago when our upstairs AC unit was not working correctly. I logged onto the website and was able to request service and even request the contractor that we specifically wanted and had used in the past and it was all arranged the way we had requested within a few minutes and I had a service scheduled for the next morning. The online website is much improved over previous experiences with the people in customer service from several years ago and were less than positive.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carole Cornelius, NC

I had a hot water heater that actually stopped working. It was an old unit and they put me in contact with the plumber, and the plumbing company came promptly and within I had my new water heater. They handled the situation in a timely manner. They were really good and really helpful.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carlton Waxhaw, NC

I would recommend that everybody get a 2-10 home buyers warranty, it's definitely work the money that you pay for it and it definitely has worked out great for us. I just recently needed to use it for a issue with my dryer and the company that I had come out and service my dryer to 2-10 previous they were really good they were reliable, on time, had good communication and everything. I was very pleased with them and 2-10. They fixed the problem with no record time I had my dryer up and running again.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Carlton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Layla Fernandina Beach, FL

Everybody was really nice and very accommodating. The only negative is they sent an AC guy out and he said in order to fix the problem he needed a ladder and he did not have one so they had to reschedule it, which was unfortunate because it was very hot in the house and they rescheduled it for the next day at the next they ended up rescheduling a whole different company. They said they could fix it from the outside without a ladder, so the first guy wasn't as knowledgeable.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Layla, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Samual Columbia, SC

Everything's very automated these days and their automated process is pretty good, but every now and then it is nice to quickly be able to get it a human being. I don't think that's a problem necessarily with 2-10, more so this is how a lot of companies are going these days. We got a water heater repaired within 24 hours of reporting the problem. Good overall experience. Good technicians.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Samual, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Catherine Tucson, AZ

It's really easy to go into the portal and do everything there. You don't have to call in and find the right contact or anything, you can submit your claim. Then you get an email when that claim has been picked up and you get the contact information for the third party that's coming out. It's been really great and the system is really fast and easy to communicate with each of the claims.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jayce Wilmington, NC

My ice maker was broken so I filed a claim online and they immediately assigned it to a provider who I reached out to and he was very responsive and had it fixed within two days.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ellen Brookshire, TX

The web portal is a bit tricky to navigate, I think it could be simplified and that would improve everything. The air condition here in my house stopped working and I was able to log in online through the portal after hours and schedule an appointment with a service company to come out and fix the problem the next day.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelly Huntsville, AL

In the last couple of weeks I ended up having to have multiple repairs that were all fixed. It was very prompt, they got back to me really quickly and absolutely loved the plumber that was used.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Zachary Sahuarita, AZ

They've been very pleasant and are quick to respond and are very helpful when I need help. It's a pretty quick turned around. The process is really simple and all of the perks you get are all pretty awesome.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Breanne Geismar, LA

My dishwasher stopped working and I needed a circuit board and now the whole thing needs to be replaced. The repair company had a very difficulty following up with me, I constantly had to follow up with them and I still don't know what's going on with my dishwasher. It's been 10 weeks.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ronald Cincinnati, OH

They are very personable and obviously very caring to make sure things are right. They are very knowledgeable of all things, they have many years experience. They went the extra mile to make sure everything was okay.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Suzanne Omaha, NE

My water heater went down and it wasn't heating as much water anymore. I had paid the copay for them to come out and service. They ended up replacing the water heater because it was really old and it was not up to code so they fixed the code part and replaced the water heater and I didn't have to pay anything but that service fee.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Laneldra Birmingham, AL

There are not enough representatives. The customer service representatives are knowledgeable about what's going on. I think a two hour wait is terrible for anyone to be working in customer service. We contacted them about an issue and they didn't cover it. They are not in the package, it says that it covers it, but the representative said that it didn't.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael C. Suwanee, GA

It's really easy to use the website and set up a claim and set up an appointment. Just recently we had an electrical problem and my husband just got on the website and reported it and within a day someone texted us that they would be out that afternoon, it was great. We have to pay a hundred dollars for every service.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Michael C., we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Willam Pevely, MO

Every time I've called about issues in the area they all help me out a lot. Recently my washing machine was making a noise so a service technician came out and he diagnosed it as the drum was bad and recommendation would be to replace this washing machine and the only downfall was I had to wait some time before the washing machine was delivered. I was overall happy with the service.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Willam, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter Columbia, TN

We had troubles with the third party and their representative handled it very well. I've used my warranty recently for my heating air conditioning system, which was going out after 16 years and could not be fixed but it had to be replaced.They were not finished until I was satisfied with the work that was done.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Peter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael D Tucson, AZ

Was easy to use, we've done it twice already. As soon as I did the online work order somebody was calling me that day to schedule an appointment to fix whatever it was. Just very quick to respond back to get someone out here. Overall good experience.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Michael D, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bob Norcross, GA

It's easy to schedule and easy to get in touch with somebody when I need to. We had an issue with our HVAC a couple of weeks ago and I wasn't getting a response from the person who was originally assigned to it so I called and they changed it and I got a response right away from that person. I tend to have a problem with the plumbers.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bob, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lester Fairburn, GA

They have a new system where we have to go online and have to type in information on one page and the guy at the customer support will send a repair man to come around. I just recently used it for our my plumbing situation and a person with professional expertise came to fix the issue. Within forty five minutes he was done and the $100 fee to pay is really reasonable.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lester, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lanette Bessemer, AL

With any type of situation that needed answers I got the answers that I needed and I've always gotten help.It's a good service. My air conditioner started acting up, it wasn't heating and cooling properly and I only put in the request for the one downstairs and made a note about the other, so when the people got here they said I would have to call back and have him come out second time. When I called and they looked and they saw that I had it down already on the contract they approved it and everything got done the same day instead of having to come back and do all later.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lanette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jessica Spring Lake, NC

Everything's good. My AC unit went out and the process was very easy to do online. I put a claim in and I had a representative from a company contact me right away and schedule an appointment for the repair and everything was pretty quick and easy without a hassle. Very fast response by the customer service every time I've called and any time I have an issue with billing or issue with anything in my home they got it taken care of within twenty four hours.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Virgie Virginia Beach, VA

When I called to check in, they were very nice. They got in touch with the contractor to make sure he called me to set up an appointment. They also helped me when I was frustrated when my air conditioning went out. I trust them because I got a whole new unit and didn't have to pay anything. My realtor is using 2-10 because I recommended it. The customer service lady I talked to was so nice and walked me through the whole process of using the warranty. The people did a great job when they put in my new AC unit.

4 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Virgie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Terri Phoenix, AZ

They're always great about acknowledging the problem and sending over the contractor for whatever needs that I have as quickly as possible and they fix things promptly as well. I just used it several weeks ago, my air conditioner wasn't working so they got a contractor out there and they fixed it and it went smoothly and my air conditioner was fixed. Everybody's really knowledgeable and professional and they get the job done correctly.

4 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Donald Magnolia, TX

The overall impression is 2-10 Home Buyers Warranty is very very good at taking the money, but very very bad at servicing the contract. Their customer service sucks. It's almost impossible to get through to them without waiting on hold for hours. Call backs are nonexistent, we suffered through over three weeks with no air conditioning in our home in the middle of the Texas summer. The errors are one hundred percent on the part of 2-10. We now have another claim in 2-10 that was made almost a month ago to repair our microwave. The microwave is still not functional although that early last week I did get an email from 2-10 stating that they had a crew to repair.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brandon Tipp City, OH

Scheduling was really prompt and quick and each time I've gone use my warranty its been a really smooth process and the people that they sent out to me has been great.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mike Odenton, MD

I'm not impressed with the service, I'm not happy with it. I had a problem with the microwave at my home and I called and scheduled an appointment and we had a technician from a nearby service provider come out to see the microwave and had to order the part. So we had to wait a few days and when the part came they came and fixed it and as soon as he fixed that he broke something else and then he told me that he was sorry for what happened and they would come back and replace it. It's been over three months and we haven't received a call back from them. When I called 2-10 Warranty they told me they were gonna follow up on that and since then I didn't get any feedback anymore.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous Battle Ground, WA

Some of the people that they have sent out to me were a bad joke. Very few times have I gotten any invoices for what work was done so I can have it on record, so if somebody has to come out again and it's not the same company they know what's done.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Enrique Tampa, FL

I use my warranty every year for the air conditioning and 2-10 denied the permanent repair. They only approved the patches so I need to go through the same problem every year. It would be cheaper for them to secure it for good from the first time than to do all these patches every year. They are good at taking calls but they are not good at solving problems.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Conroe, TX

I need to use my warranty last week and they had a man at my house within forty five minutes. Whenever I call they jump right on it and don't wait me anytime for it.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Douglas Kraus Hampstead, NC

Customer service is non existent and every year the price rises. I've had a pipe break under my home- they took days to get someone dispatched. In those waiting days the entire insulation to my home was destroyed. This is 9k worth of underbelly and insulation that MUST be replaced and we cannot afford it. This is why we have this warranty- to protect our home. Not let it sit failing for 4 days growing mold. Our crawl space is now openly exposed with our floors, plumbing and heating (all our full systems) open and sweating making our home wet and destroying its integrity. $120 per month for this.

4 days ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William F Swansboro, NC

As soon as we moved in we lost power to the lights and the ceiling fan in my breezeway and while I was on the phone with the customer representatives, the actual electricians called to schedule an appointment.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi William F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jimmy Burke, VA

The websute is so easy and they can handle my problems. Our toilet was leaking recently so we went to the web page and got a call from the technician the next day and had arranged the time he came and fixed the issue.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jimmy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Orange Park, FL

I've had to use my warranty for plumbing issues and unfortunately one of the situations that was outside my house I had to pay for out of pocket. I just had a situation with my sink where I had a plumber sent out and he fixed the problem so when it has been a problem with the inside the house the problem has been solved.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rita Mesa, AZ

We had problems with our refrigerator and the ice maker and they sent someone out and he got the problem taken care of the same day. We were very satisfied with their service and fast response to everything.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Rita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jose Gonzalez Alamo, TX

The effort exerted to fix my issue is unmatched. Despite my issue with an electric appliance being persistent and ongoing, they continued helping until it was finally fixed. Appreciate the patience and the help!

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jose Gonzalez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ramona Chesapeake, VA

I haven't had any problems with it. Every time I have called we've got help. I had my air conditioner that was acting up and so went online and someone called me and set up an appointment the next day. They came on the time they said. They replaced the condenser in less than thirty minutes and it was back up and running. I think they've gotten real good people.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Ramona, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Palatine, IL

Our AC was having a problem. And we thought it would be something simple, but it ended up being a lot more complicated but it got resolved. They get back to me pretty quick. You have to be a little computer literate but as long as you can let them know what's going on the issue so you can get somebody out pretty quick.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cole Aurora, CO

Eerything's been great. In the winter our furnace broke and they had someone out the next day to come fix it. Their feedback was really quick. I never have to get into any fights over anything. I got support really fast and is exactly what I needed. I had a good experience with them so I renewed it for a second year.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Cole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jaime Shawnee Mission, KS

Every time I've had to use it except this last time it's been good. I submit an online request and they would call within twenty four hours then the company would come out and they would take care of it so really for the most part it's been really, really positive. It would be nice if we didn't have to wait on hold so long to get an actual human to talk to. I was on hold for like an hour and a half one day.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jaime, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elixalen Queen Creek, AZ

I would recommend 2-10 to other homeowners. It's great thing to have, even if nothing goes wrong you have something there that can help you out. I've always been able to get a fast response and we have been able to take care of whatever problem has come up in a timely manner.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Elixalen, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022