Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Juan M. Guzman Lopez Greenville, SC

The company responded in a timely fashion. It was easy to file the claim, and i had an excellent servicer experienced withe the plumbing company they partenered with to take care of my claim. The issue was resolved same day within two hours of the technician arrival.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Juan M. Guzman Lopez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 27th, 2024

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Verified Customer

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Gwendolyn Jacksonville, FL

I like when I enter my request they respond immediately the technician that they sent me was very helpful and respectful although I have a order that’s still open because the technician doesn’t know how to handle the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2023

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Verified Customer

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Emily Gesell Phoenix, AZ

The online portal is completely inefficient. You can't do anything with it besides initiate a claim. To get more information or request anything else, you must call and the wait times are way too long. Additionally, contractors have informed me that 2-10 low-balls them and doesn't pay them what they need to get the job done. That being said, I've had one successful claim (but it took wayyyy too long due to 2-10 insisting on supplying the part and then taking weeks before admitting they couldn't get it and letting the contractor do it). My second claim is in progress, but has had no updates or information provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Emily Gesell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Daryl Whitaker Rocky Mount, NC

Overall the company is great, but it seems like when I started putting claims in a little frequently then all of a sudden the company started telling me that the problem is OUT OF NETWORK and that I have to find my own maintenance crew and most crews don't do estimates, they fix things on the spot then send you a bill. I've been waiting now for three months to get someone to fix my bathroom sink drain stoppers in both bathrooms, but haven't been able to get anyone to come get the job done yet through 2-10 Warranty. Seems to me that it should be simple fix, but since I've had HVAC work done and doorbell electrical work done, I guess I'm asking them too much whenever I need other things done whenever the time arrives. I'm in the state of North Carolina but 2-10 Warranty doesn't have anyone in NETWORK to fix my sinks, in this big state is mind blowing to me. They're just leaving it up to the customer to figure something out, but 2-10 Warranty will be more than glad to get that $700 plus dollars from you yearly to purchase they're Home Warranty Plan. I have to go Neutral right now and give 2-10 Warranty a 3 for a rating, because they did help repair some things, but not being able to have some type of plumber to repair bathroom sinks is mind blowing. Customer Service is pretty good though. They'll talk nice to you over the phone, but that's about all.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Daryl Whitaker, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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Cynthia Adams Cary, NC

I love dependability and quality of service. I have received a response from a service provider with 48 hours and I like the professionalism of the technicians who have responded. Courteous, professional, and knowledgeable.

2 years ago Edited November 17, 2021

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Elizabeth Stegall Waxhaw, NC

So far so good! Bought a house in February, Downstairs A/C unit died in August. 2-10 replaced it with a moderate payout from us for certain non covered pieces. Totally happy so far with the process and the level of service professionals they have sent to my house ❤️

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Dec. 21st, 2020

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Mike Toburen Tucson, AZ

We have had 2-10 for almost two years on our home in the Tucson area. We have used them for appliance repair/replacement and plumbing issues. They have always been very professional with us. Super organized. Timely notifications about appointment by email AND text. And our latest plumbing tech went above and beyond!

4 years ago

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Apbrymer Birmingham, AL

We have had about a high success rate with this homebuyers warranty. All of the vendors have exceeded our expectations with timeliness, professionalism, and getting the job done. Submitting a claim is easy, it can all be done through their website. We just renewed our home warranty for the second year.

4 years ago

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Natasha K McClure Evansville, IN

Had a bathtub faucet dripping very badly. Called 2-10 and they processed my claim immediately! The repair company called same day. The plumber fixed both hot and cold side of facet just to insure the job was done and we wouldn't have to call again. He was in and out within an hour!.v Very pleased with 2-10 and plumbing company!

5 years ago

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Kim Buffalo, NY

We have had 2-10 home warranty since we purchased our home in 2010. I wouldn’t give it up we have had our Sub-Zero refrigerator rebuilt and the ice machine fixed. A thermador oven/stove replaced and our dishwasher rebuilt. We also have had a sump pump replaced and a roof repaired! Love knowing that we have the security and piece of mind that we can call 2-10 and they arrange for a competent repair man to come to our home!

5 years ago

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Stacey Griffith Vancouver, WA

The original warranty was given to us by our agent. I decided to renew because we actually had to use it on the oven which was only 5 years old. The renewal was a bit more expensive and hopefully I won't need to use it but better safe than sorry.

5 years ago

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McIntosh St Louis, MO

It's an affordable option for our family and so far, it has prevented us from buying a new fridge and washer. All contractors that we have had the pleasure to meet have been courteous and professional. We are thankful to have 2-10 Home Buyers Warranty on our side!

5 years ago

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Donald Tonge Chester, PA

the service at 2 10 was very good, timely courteous and handled situation promptly I called explained what the problem was they contacted a repair person and let me know within an hour. Time was set for repair person to come he was on time. unfortunately he needed a part. He left and never returned it has been a month and I have called the repair company about 5 times without satisfaction. 2 10 should have a better follow up plan

5 years ago

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Darlene Pasco, WA

This Warranty is a must for us. We renew every year. You just never know what's going to happen. The process is quite simple. Everyone I have spoken with is very courteous! We love our home and will continue to purchase this warranty.

5 years ago

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Mike Herriman, UT

Very easy to work with. Very informative and helpful. The price is very competitive also. When I bought our warranty, I did not have to wait on the phone at all. All the facts were given to me and after I said yes, she had the payment info ready for me to approve....Very good experience

5 years ago

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Jenny Hardesty Cincinnati, OH

Put in a request for septic service sent out a plumber who didn't even know I had a septic system. He had to call his boss to try and figure out what my issue was. Over the phone he decides it's the leach field. Of course I know need a septic person to come out and actually determine my issue. 2 10 say of you can submit to use if they have a different diagnosis. Hello if you had sent what I asked for I would have to pay yet another person to come out and investigate what is wrong. Waste of money!!!

6 years ago

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Debra B Perry

They deliver on what they commit too and so do the technitions

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra B Perry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 15th, 2024

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John Brice

Raad from 5 star garage door was very professional and did a excellent job.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi John Brice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Verified Customer

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Anonymous

As soon as I reported it, they took care of us.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Pamela

Worked on my new home 6 days after I moved in!!!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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PY Middleburg, FL

Outstanding customer service. Very responsive.

5 months ago Edited November 20, 2023

Reply from 2-10 Home Buyers Warranty

Hi PY, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Jonathan

Very easy process. The rep was very helpful.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Robert

Although they're very attentive, they're not very organized.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Lisa

The air conditioning unit was not operating, it was replaced.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Chris

They answer calls and they address issues quickly.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Thomas Cumming, GA

Time from report to service was wonderful. Service great.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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April Enomoto-haole Portland, OR

210 has been awesome!!! Very quick service and follow up is phenomenal!! Highly recommended!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi April Enomoto-haole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Hattie Carr Fuquay-Varina, NC

2-10 Home Buyers Warranty and services are excellent. I highly recommend to home owners.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Hattie Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 3rd, 2024

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Verified Customer

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Carol

They were out there like the next day and they got the job done pretty quickly.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

They're friendly. I did a claim and they came out and fixed it.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Michael Palm Coast, FL

I like that you fill out request online and can keep track of your work order.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Robert Duffy Rock Hill, SC

Good service, average overall national rating, I could recommend them except they are definitely on the high price end.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert Duffy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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John Laxa

I like that my appliances can get fixed in a reasonable amount of time.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi John Laxa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Polly Flesher Warren, OH

Great company to work with. The HVAC company recently here was amazing

7 months ago Edited September 6, 2023

Reply from 2-10 Home Buyers Warranty

Hi Polly Flesher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Christopher

The couple times that I've had any sort of issues come up, I called them up and they got me taken care of really fast.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Jack

My A/C went out and they got me a contractor and they basically did that pretty quick.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jack, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Debra

They're very courteous, efficient, on time, and pleasant. I don't have any complaints whatsoever.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Karen

They were responsive and the person came the next day to check on the situation.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Perry

I find them dependable, and when I call somebody, I get to speak to a real person, and that's important.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Perry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Dmitry

Our cooktop was broken 2 weeks ago and we filed a claim and 2 weeks later, we don't have any new cooktop and we don't know why.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dmitry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 10th, 2023

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Verified Customer

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David

They're really fast and responsive. It was easy to file a claim and they actually paid out.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Antionette

They're pretty good, they come in when they say they're going to come and they fix the problem.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Antionette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Barbara Jacksonville, FL

Service takes too long No warranty was given to me on the hot water heater after my part was $665 No one responds when I ask for a receipt of this service

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 5th, 2023

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Verified Customer

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Priti Dallas, TX

They send repairman out promptly and if they can’t fix it, like my A/C, they replace it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Priti, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2023

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Verified Customer

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Richard Moncks Corner, SC

I had two problems and 2-10 Home Buyers Warranty covered both quickly and without a problem!

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2023

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Tommy Calhoun Flowery Branch, GA

NVR Services did a great job repairing our dishwasher! Quick turn around on parts and install. Vytennis (tech) did a great job! thx-tc

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tommy Calhoun, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Anonymous Orange Park, FL

They were fine once they called us back, but it took a little while for a callback. We had a plumber come to fix a faucet and it started leaking again soon after. And while he was here we asked him to look at something else and he refused because he said he didn't cover that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Verified Customer

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Anonymous Scottsdale, AZ

When I register an issue, they immediately get in touch with a service person, but I've never spoken with anybody.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Michael Houston, TX

After submitting a request for service on one of the occasions, a person came out the very same day, which was astounding to me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Connie Wilmington, NC

The air conditioner went out and we needed that fixed and they were very prompt in getting that done for us.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Connie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023