Name: 2-10 Home Buyers Warranty
Rating: 4.5

check_circle

Verified Customer

star star star star star

Anonymously

Its reliable, they have a quick response. Used it twice, once for the dishwasher, and one to have a water line put in, and the hot water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for your support!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael

He was accurate and very helpful. Hundred percent customer satisfaction. Great overall company, I strongly recommend this to anyone

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michael, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Sharon

I filed two claims and had no problem with either one. They were very good. One of the elements burned out and they came and replaced it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sharon, we're glad to hear your two claims went well! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Andrew Mitchell Huntersville, NC

Quick response to my claim and extremely professional. I was surprised when I made my claim and it was handled so quickly. Exceeded my expectations!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher White Shawnee Mission, KS

Slow and in-efficient service. I filed a claim for my fridge, 2 months, 3 repair men, and several hours on hold later it was fixed. In the mean time I was using my vinotemp mini fridge for the essentials, that broke down because of overuse, and it was not covered. I was very disappointed in 2-10 home warranty. The first two repair men were sent by 2-10, and they couldn’t fix it. Then 2-10 asked me to find a repair man, so I found one, and he knew in 5 minutes what was wron and could have fixed it in less than an hour, but I needed approval from 2-10, so it got fixed two weeks later

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Crystal Ellison Saint Augustine, FL

I have been waiting over 3 months for a claim I filed. I paid over 2,000 to have my ac fixed and 2-10 is only authorizing 700.00 for the repairs. I had to go with an out of network company because it was two days before 2-10 even had someone dispatched. At the time I had a newborn at home with a fever in the middle of summer and could not wait 2 days to have my ac fixed. They also quoted the lowest price of a coil and I asked if the size of my unit was taken into consideration as it is not small and the service member could not tell me what size coil 2-10 was paying for.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal, we're sorry to hear about the issues you've experienced. If you will send us a private message with your service address, we'll gladly review your claim and help get this resolved.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Ann Scurlock-Moore Memphis, TN

It was great because they were courteous and communicated what was current and continuous yo let me know what was going on.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star

Zoila Scott Wilmington, NC

2-10 instantly handles my request and do a follow up to verify that the problem is being taken care of for ñ a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zoila, we're glad to hear that! Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cory McWilliams Houston, TX

Approved a claim, I paid the contractor, the contractor backed out and I was left with the bill. You brought in a new contractor, I paid the new contractor, then you denied the claim. You let me pay two contractors then denied my claim. How is this in anyway good service?!?!?? Not to mention the extreme delay in procuring parts that delay me having working appliances. Just terrible terrible experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cory, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you're interested in a denial review, or if we can do anything else to help, please send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Benjamin

There was run around with the team. I had a problem and I wasn't allowed to speak to a supervisor. I can't get the support I need. They need some sort of quality assurance to get their valuable customers back on board.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous

Every year it gets more expensive. I know it is because of inflation. The customer service is very good at getting back to me. They take care of my service requests. They have been real responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Benjamin

Better get better at servicing requests our you are going to continue to lose customers. The last time I needed to use the warranty on my AC, 2-10 rejected the recommendation of the service providers they sent and requested another company come out and it took six weeks in the middle of summer. My house was hot for a really long time. It is till not blowing very cool. I had to pay a hundred dollars for each service visit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Jo Nowak Mesa, AZ

Always timely no waiting for service, appointments are usually next day. Excellent companies and professional people do the work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jo, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Saint Augustine, FL

My AC wasn't working, it needed repairs on. The man came in and made the repairs. So far the one time we did it did it came out and fixed it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Colette

I needed to use it with issues with my home it was the bathroom.The company they sent has been non responsive, they took a hundred dollars from me and they did nothing. I called 2-10 home buyers but we still have no bathrooms and they said they would give me back a hundred dollars and when I elevated the complaint they have not done that either. You can't get them on the phone, forty five minutes is your average wait time if you're lucky and then they tell you they don't handle that I may have to transfer you and wait another forty five. My experience with them has been a dismal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colette, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bonnie

My microwave quit, I called 2-10 who gave me the name of a repair person. I waited several days, nobody called. I finally called the repair people and they didn't deal with 2-10 so I called 2-10 back and they gave me another name of the repair person. Aain, I wait a couple days didn't hear anything and so I had to go out and get a microwave since I needed to have one in my house. When I called 2-10 to see if they would help reimburse me on that purchase, but they said absolutely not because I had gone ahead and purchased this myself, so I'm done with 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, we're sorry to hear about the issues you've experienced and we're sorry to see you go. What you described is not the experience we aim to provide. We would like to learn from this and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message on Facebook.

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Brenda Punta Gorda, FL

They are always there to help me. I've used 2-10 twice and both times they were out here as soon as possible and they took care of my problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Cynthia

They don't send over good contractors. I've had several bad experiences, I've had some good experiences but I think most warranty companies have these problems. They get the contractors and some come to your home they're really bad.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you've experienced with some of the 3rd part contractors. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Anonymous

They offer a long term plan with a good discount. The fixed out refrigerator. The service was excellent especially the communication.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and support!

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous

The seal need to be replaced on one toilet in our home because of a small leak underneath the toilet. We set up an appointment online and they came within forty eight hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Vessavane

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vessavane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Anonymous

I was very pleased that they acted in a timely manner. I filed a claim and by ten o?clock the next morning, the repair person responded.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and great rating. We appreciate your support!

Sep. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Louis Hill Columbia, SC

Because everything have been fine with them until it came time to replace my refrigerator. Now all of a sudden I'm on hold for a hour and a half can't get in contact with anyone and I haven't had a working refrigerator in over a months and a half and buying ice every day is expensive

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jessica Kiser Kannapolis, NC

When I originally called about my refrigerator, they connected me with a contractor that didn't have availability for 3weeks and was completely unwilling to work with me on scheduling. The second contractor came out, diagnosed only 1 of the 2 complaints we had. Came back and fixed a part and within 2 days that part was broken. Needless to say, we pay our monthly contract, and paid a $100 deposit and still have a broken fridge. I have sat on hold with them for almost 30 mins at a time to try and address the issue!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tyler Hawkins Bella Vista, AR

Contractors are so-so at best, but customer services is awful. There is no variety in who they contract with. Can't get someone out for 2 weeks? Tough luck. And good luck trying to get someone on the phone to try and fix it. I held for over an hour once before I gave up.

2 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you're having. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Henry Gee Morganville, NJ

2-10 needs to "vet" subcontractors better. My recent experiences have been horrible with provided subcontractor. 2-10 Home Warranty is an excellent company, but subcontractor selection needs improvement.

2 years ago

check_circle

Verified Customer

star star star star star

Diana Bridgers

Whenever I have had a repair I get some one to call make an appointment to come out. I've had no problems getting things fixed in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Susana Pajaro Summit, AZ

Yesterday 5/25/21 They came to my home to finish my AC they where in the back fixing the AC they where gonna put some Free On i really don't know what else they used but after they where done and left I noticed a lot of OIL STAINS on my new pavers....My husband is very upset! We took pictures. I'm trying to call the office 2-10 but no one is answering. Very disappointed

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Austin Frederick Missouri City, TX

Often have difficulty finding technicians close to our area so it takes longer to get repairs. It is difficult to speak to someone on the phone with long wait times and any clarifications needed on a claim have to be emailed internally in 2-10 and decisions are made by a group that does not have contact with the customer.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Giorgio Manjali Matthews, NC

Was not happy with the service. They have much to learn. They never gave us any feedback. I had to call them every time and wait for a long time to get through. A month to fix a problem. Had to buy a new refrigerator instead. 2 out of 10 just like Co. name!!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jonathan Mickleton, NJ

It is just never a smooth process with them. If the contractor has to come back which is always the case because they will not let the contractor get parts from a supply house. They have to be ordered by 2-10 to save a nickel which forces the contractor to have to come back again and delays the repair by a week or more.

2 years ago

check_circle

Verified Customer

star star star star star_border

Lisa Reed Pelham, AL

I've had really good experiences with 2-10. They have been there and covered charges as expected. I gave them a 4 because of the extreme hold time when calling.

2 years ago

check_circle

Verified Customer

star star star star star

Karla Houston, TX

The homeowner portal makes it easy to report issues and find a reliable contractor quickly. We save a lot of money too.

2 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Josh Kiessling Huntingtown, MD

It takes a minimum of 45 minutes to get anyone on the phone no matter how many times I call. When I make a claim, there is a place for notes but they never look at them. I pay over $1000 a year for this warranty, so I would expect to have a lot better service. It is so frustrating!!

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Matthew Buyske Virginia Beach, VA

The appliances that we could get replaced were very difficult to replace. 2-10 has low maximums for coverage compared to our previous home warranty company and long wait times when calling in.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the update, we appreciate your feedback on ways we can improve, we will take this into consideration for coaching purposes.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carlos Weeden Virginia Beach, VA

So I've had a claim open since December 28 for the valves in my bathroom and it's still not fixed and no one has taken ownership to fix it. I'm always the one that has to call, they never call me ever, and it's been five months and it still not fixed and I've called them probably twenty times and it still not fixed.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Peter Sharrar Virginia Beach, VA

I need some work for my A.C. The people came out and your company ordered the wrong part so now it's gone on for over a month and it's still not fixed. You don't call and follow up when there are problems.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Alondra Johnson Virginia Beach, VA

Sometimes it's difficult to get them to come on time or deal with the situation in a timely manner. For the amount of money that one pays per year prepaid, basically it's sure customer service needs to be improved.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Luevinia Hicks Virginia Beach, VA

The communications are not good. I had the call too many times to get the status of repair work and I was not pleased with that. I think they need to screen their contractors better.

2 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback we are sorry to see you are not happy with our company but we will use this information to help improve our services.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Harold James Wasser Virginia Beach, VA

They were very efficient and timely. I had a leak with the oil of the air conditioner and they sent a very good company out to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Harold, it’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Miller Virginia Beach, VA

There were some things that came up that I needed to get fixed in my house and putting in the claims was pretty easy but getting 2-10 back on the phone to follow up with claims was almost impossible and I would get calls from some people and I tried to call back and their number wasn't valid and I just I could never hear back about what was going on the house and it just was not a very good process for me. I think they really need to work on their customer service and communication with the customers otherwise you're gonna have a hard time keeping customers.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous Virginia Beach, VA

I have had three repairs and it's been pretty good. The dispatcher was professional and the technician completed the job successfully.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, we appreciate your support!

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Sanders Virginia Beach, VA

I'm currently trying to just get my dishwasher replaced it's literally taking almost five months and I can't get a call back from on the supervisor who I continually have to chase down because he won't call me back even though he says he will. The customer service sucks, the reps lied and won't call me back when they promised to. They should fire everybody and start over as a company, that's how bad 2-10 warranty is.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Howard Wilson Jr Virginia Beach, VA

I've been very disappointed in two ten warranty. Their response times for the people who have been assigned to me has been poor, there have been times when technicians have come out and not fixed the equipment and said that they would come back and did not come back, there have been times when a technician has been assigned and never called, there has been a situation in which extensive work had to be done and two ten did not cover it. All in all I've been very disappointed and will not renew my contract.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Francisco Virginia Beach, VA

They are pretty attentive but I would like it if they had more contractors in my area because I had to pay out of pocket when my water heater broke because they didn’t have anyone around to do the work.

2 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Beckie Virginia Beach, VA

The people they have sent have been knowledgeable and have gotten here quickly. We have used it to change out locks and replace our water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

May. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Gordon Virginia Beach, VA

It is a basic service but I’ve gotten decent customer service. When I had a complaint about the representative they sent out, it was taken seriously.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Carter Virginia Beach, VA

Sometimes they promise things they can’t do. They send some people out that don’t know what they are doing and don’t fix things right and we have to get another company and pay another service fee. Overall customer service could be a lot better. They need to follow through on promises to call back and assist.

2 years ago

Reply from 2-10 Home Buyers Warranty

Carter, Thank you for your feedback. we truly appreciate it so we can learn from this experience, if you need additional assistance do not hesitate to reach back out to us.

May. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Devang Virginia Beach, VA

They don’t cover almost everything. We had a water heater fail over the weekend and the number they gave for the buyout was really bad. They don’t mention all the exclusions so we ended up spending three thousand dollars out of pocket.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Devang, we apologize if no one explained we are a limited service agreement so there are times there will be out of pocket cost. If you'd like to discuss this further please do not hesitate to reach out to us. You can contact us at 800-775-4736 for additional assistance.

May. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Deborah Virginia Beach, VA

I had to wait for parts for them to fix my dryer and I had no dryer in the meantime and there deductible is eighty five dollars every time you make a call and I think that is too high.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we apologize for any frustration you experienced and we are here to help. If you'd like please feel free to reach out to us at 800-775-4736.

May. 25th, 2021