Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Anonymous Bellevue, NE

I've had a couple claims that I've had to submit and they're very quick to respond and resolve the issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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E. Saint Louis, MO

Friendly and responsive. I feel like I have somebody in my house within 24 hours of calling. It's very fast.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi E., we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Jay Pasco, WA

I had a garage door issue and they didn't fix it. They expected me to find a contractor and they didn't do it for me, which is not my job. That's why I have the warranty. And it's still broken. This was like, 2 years ago.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jay, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2023

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Chip

We had a dishwasher leak and they did not repair or honor the repairs. We ended up purchasing a new dishwasher. I would say the outcome was not to my liking in my dealings with them, but they were very nice and cordial.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chip, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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F Filep Cottonwood, AZ

Great plan that covers so much in the home. Have had good experiences every time I call and they come to fix something!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi F Filep, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Mohamed Durham, NC

I had to have someone come out multiple times to fix my dishwasher since January and it was never repaired. I'm not very happy about the way they work. They take very long time and not much done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mohamed, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Tammy Alabaster, AL

I've had nothing but good experiences. They have answered all my questions and responded in a timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Jason LA Vista, NE

When my dryer broke they had somebody come out the following week and they got it fixed really good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Benita M Mercer Jamestown, NC

It is easy to file a claim and the response time for the repair to be completed was within 48 hours.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Benita M Mercer, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kathleen Ferguson Fairfax Station, VA

Good value but poor customer servicehad recent repeat problem and could not speak to anyone and no response to elevation of claim

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen Ferguson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Chamika Poole Dayton, OH

It has been over a month since my issue presented. A workorder was placed, and the servicer could not fix it thus issuing an addendum to have someone else come and fix it. No one has been sent. I have tried to call several times and been on hold for over 2 hours. I continue to pay and my dishwasher is still unusable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chamika Poole, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Nikolas Vassios Evergreen, CO

Poor communication, dragged the process out for 4 weeks only to find out they weren't going to cover the appliance and they had the necessary information at week 1. Constraint it hounding for updates, a really unfortunate experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nikolas Vassios, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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John Marana, AZ

There seemed to be an air conditioning problem and they sent somebody out right away. They did an amazing job. We've been happy with it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Thiago Helena, AL

Everything I request was done. I have to used for the water heater that had a leakage and was replaced.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thiago, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Surprise, AZ

I called them, they were able to get somebody out here very quickly and I'm very satisfied with the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lisa Fredericksburg, VA

I have not had a working refrigerator since July 14th, it's now September 16th and there's no end in sight to getting resolution for having a refrigerator. I do not like the new system. There's a lack of communication. I'm gonna be switching companies come December.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Monyca O'fallon, IL

I just recently had to get a new hot water heater and they were no help at all. They said they had no one in the network in my area so I had to find someone myself and I had to pay them myself, and they only reimbursed me about less than a third of what I paid.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Monyca, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Sylvia Stafford, VA

I'm just overall very pleased with the service and the company system for the problem so I'm going to stay with 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Rochelle Norfolk, VA

HVAC system stopped functioning and had them come out and repair the AC and headed back up within two days.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rochelle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Scott Topeka, KS

I had an issue with some plumbing so I contacted the warranty company. They sent a plumber out, the plumber told the warranty folks my problem was pre-existing when it wasn't and I got no support from the warranty company to fix that and so I paid a $100 for no reason.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Thomas Poolesville, MD

I recently bought a house and was given a warranty at purchased, the AC quit working five days after I bought the house, I called in the warranty company and they said there was nothing they could do about it because it was pre-existing and refused to pay for anything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Robert Irmo, SC

About a week or two ago I had some leaking. I called them and they came out the same day I called them. It was great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Savannah, GA

They're very quick responding and I can put in a claim, a request for repair, something like that and they respond in 24 hours.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Dekisha North Las Vegas, NV

They serviced the dishwasher, but it's been serviced twice, but it was not working efficiently and then I was waiting for a callback to get it replaced or fixed and the services is forever as far as following up with phone calls to get the service done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dekisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Jennifer Castle Rock, CO

It takes about 20 minutes to get a hold of anybody every time you try to get a hold on for a service. They just need more people on the phone and plumbers or handyman.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Maria Owens Birmingham, AL

So far my experience with 2-10 has been great. Reputable technicians who are polite and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maria Owens, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Kim G Baltimore, MD

I had 2 contractors assigned to me I cancelled that plumber because he never called me for an appointment, so I called 2-10 home warranty to let them know. So I got another plumber assigned and nobody called me back either but before it took a day or two never pass that. So I will be cancelling this warranty soon anyway

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kim G, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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April Strickland Tucson, AZ

Poor communication. Won't respond to emails calls, or communication through the app. They have been putting bandsids on my ac fro a couple of years now. They don't respond when we request more details.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi April Strickland, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Matt Parker, CO

2-10 HBW is a Scam. Nothing more to be said. 2-10 couldn't care less about its customers. Agents treat us horribly and technicians are absoutely rude. If I could give ratings in the negatice numbers, I would. I absolutely will share our terrible experience with everyone I know and write accurate and factual reviews everywhere I can.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Matt, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Timothy Tucson, AZ

My refrigerator stopped working I got a tech out there to fix it. The website is difficult to use and not very user friendly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Omaha, NE

They been very responsive. I made the claim online and they responded within twenty four hours and it was all good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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J Patrick Bessemer, AL

Very poor communication for me. They constantly get the information, I think that's good, but I couldn't get in communication with them and it would take hours to get in touch with them. It took over a month to find the problem I had.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi J Patrick, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Alison Dean Phoenix, AZ

The first year was pretty great except for extremely long wait times, so I renewed my contract for a higher price and was told I was getting the exact same contract. It turned out I did not get the same contract and I got many down grades without being told and being charged a higher price

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alison Dean, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Wendi Kuhnert Atlanta, GA

2-10 was unable to get a contractor to my house when the AC failed. I was asked to wait 2 weeks for service. My house was 90 degrees inside. I was told to go to another contractor outside of the system and now I have to wait 4-6 weeks for my claim to be processed. I am out $3400! What a waste of money this Warrenty is.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wendi Kuhnert , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Rebecca Taylor Papillion, NE

I have spent countless hours on hold trying to get a claim resolved to no avail. I filled out the claim escalation form only to have the web page freeze up when I hit the submit button

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca Taylor, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Christopher Sorrento, FL

Last week I needed to have my A.C serviced. I put the claim in online, which was easy to do, and I didn't get contacted by the A.C. company until a week later.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Geri Thornton, CO

My furnace and airconditioner were not working. You sent someone to fix them. They are working! Thank you however the furnace is leaking.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Geri, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Cheryl Colorado Springs, CO

They're quick to get a technician out to check out the problem. Our last situation was solved with a new glass top for the stove within 2 weeks.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl , we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Mohammad Stafford, VA

The customer support is fine, good response and good professional people. I was very frustrated that I have the insurance but they're not covering anything. They haven't done anything for me and I paid out of my pocket to another company to come and take care of the usual stuff. My experience was horrible honestly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mohammad, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Dorothy Mableton, GA

They were good so far. Every time I need to use my warranty everything is taken care of. I haven't had issues with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dorothy, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Parker Tucson, AZ

We had out air conditioning not functioning for weeks and 2-10 didn't find anyone. We ended up just finding someone out of network and now its a mess trying to get all the infomration to them to take care of the rest.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Parker, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Lori Sarasota, FL

I've used it several times and by the time the person could come down to service it wasn't convenient for them to get to us. It's a time issue. Nobody returns the phone calls. It's hard to get a human.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kashara Lancaster, PA

Has some AC issues so I actually went online to requeste service and they came out within two days and he fixed it with no problem. So far so good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kashara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Glenda Shiver Canton, GA

We have had 2 techs out that can not repair the appliance. Last one said parts were unavailable and that the company didn't make them and there were no replacements. They are sending a THIRD tech out and wasting their time and ours rather than replacing the unit.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Glenda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Amy Sacramento, CA

Extremely slow response times. One example was waiting 3 weeks for AC repair in the middle of July. Temps over 100 degrees. Ridiculous waits for customer service. I had to place so many phone calls for every repair because using the portal never seems to work, and I would wait 30-90+ minutes to speak to someone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Bill Youngstown, OH

No one helped with a problems that took 3 months to get a repair person to finally tell me he couldn't fix my washer. Then I only got $120 for it. Then you auto renewed and no on told me that was going to happen. I think that is very immoral and should be illegal.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're sorry to hear about the issues you've experienced. We hate to see you go but please know you can cancel and receive a pro-rated refund. If there is anything else we can do to help, please give us a call and we'll be happy to assist.

Jul. 21st, 2022

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Donna Robinson Silver Spring, MD

Extremely long wait times when calling, customer given conflicting information between reps, long waits for servicing and contractors who don't do the job right requiring multiple callbacks and delayed servicing

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Brett Rubenstein Colorado Springs, CO

Wanted to make a claim on several minor plumbing issues, but learned each one would require a $100 deductible. It is also very hard to reach anybody in customer service to answer questions!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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T. Las Vegas, NV

I don't even trust them. I'm going to cancel at the end of my contract. The subcontraactor they sent here was mean. We could not even talk to him or ask a question. Also they scheduled me so far out when it was an easy fix. I refuse to call customer support because it just takes too long to get them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kamryn Atlanta, GA

Purely reliable and convenient. A few times I went into the portal online and requested service and they scheduled me a contractor pretty soon after.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kamryn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022