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2-10 Home Buyers Warranty

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2,833 User Reviews

7.2

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Winifred Rutten Mount Juliet, TN

Great customer service and great vendors

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Winifred, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Carolyn King Saint Marys, GA

No long wait for a contractor. Knowledgeable workers.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Carolyn, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Dec. 29th, 2021

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Karuna Gulati Fairfax Station, VA

One of the reimbursement took 6 months and had to call 5 times in order to receive that

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Karuna, thank you for your response and your honest feedback. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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B Joyce Huntington Beach, CA

Fast response to replace my leaking water heater

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hey B Joyce, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Cecelia Martinez Bakersfield, CA

Every time I've had to call 2-10 they've responded quickly to my problems

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Cecelia, we're glad to hear we've been able to address your problems quickly. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Dec. 21st, 2021

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Michelle Murphy Fort Mitchell, AL

Excellent customer service very courteous and fast

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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William Houdek Hampton, VA

Easy to call or request service help online.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Earl John Mashaw Ocala, FL

Very responsive and timely after a call for service is placed

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Earl, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Angel Nieves Port Saint Lucie, FL

Quality of work Excellent and Trustworthiness.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Angel, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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william McHenry Posen, IL

Always sends the right person to do the job.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hey William, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Kathy M North Royalton, OH

Very helpful in finding a tradesman for our needs.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Kathy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Lisa A Mason Myrtle Beach, SC

Quick respond time, professional, quality service

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

5 months ago

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Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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Hank Bryn Mawr, PA

Have always been responsive. Been with them for over 20 years now.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Hank, we're glad to hear we've always been responsive! Thank you for your long time support and for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Robert Howard Columbia, SC

Great service normal wait time if calling. The website is quicker with the same results

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, thanks for sharing. We appreciate your support!

Nov. 18th, 2021

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Daniel Sestiaga Summit, AZ

I rate them that way because of my experience. It was quick and easy to out in a claim.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear that! Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Jacqueline walker Jonesboro, GA

They was able to handle every claim i called them for and they were quick too

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jacqueline, thank you for sharing. We appreciate your support!

Nov. 4th, 2021

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R W Springfield, VA

Very responsive and very accessible. Easy to contact throughout the process.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi there, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Joseph J Croce Woodstock, GA

They do a great job and always follow up on status of contractors

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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RAJKUMAR G IYER Herndon, VA

Prompt service. Payments received for New home owners Lock Change within a week

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Rajkumar, thank you for sharing. We appreciate your support!

Nov. 4th, 2021

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Norbert M Jennings Tucson, AZ

Prompt response, flexibility in providing a service/repair solution

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Norbert, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Issam

So far no interaction between the customer service because everything's done online. It's good.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Issam, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Ernest

Average. I used it to replace the garbage disposal, it's not a speedy process

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ernest, thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Vivian L. ARRINDELL Plainsboro, NJ

I have always received a quick and clear response to my questions or concerns

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Vivian, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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CapriCorn Charlottesville, VA

Technician wore booties over his shoes to protect my newly cleaned carpets

10 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Jonathon Huls Rineyville, KY

Always helpful and when needed repairs are promptly taken care of.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jonathon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Porsche Chisley Fortville, IN

Warranty has been super helpful. Booking support is incredibly easy online!

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Porsche, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Larry Creek New Boston, TX

Excellent response time. May need to vet some of their providers.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Larry, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Tong Miao Katy, TX

We got our AC units covered, and the whole process was very slick!

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tong, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Ronald DiTullio Youngstown, OH

They covered what they said they would. Very friendly people.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Ray Troescher Cincinnati, OH

I have never had a problem with them in the times when I need to call them

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Patsy Stephens Bella Vista, AR

Always responsive adn handle claims, questions in a timely manner.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Patsy, thank you for the great review. We appreciate your support!

Oct. 5th, 2021

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Bernadette Richmond, VA

They make it easy finding a repair contractor whose work is guaranteed.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Bernadette, thank you for the great review. We appreciate your support!

Oct. 5th, 2021

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Betty

With corona virus and everything else it hasn't been as good this year. The contract didn't follow through.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you weren't satisfied with your contractor or their communication. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Chun Ackerson Clovis, CA

Any time I have needed to use them they have been very helpful.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Chun, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Deepak Bhasin Littleton, CO

Excellent customer service and quick response to our needs to fix components.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Deepak, thank you for the great review and for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Bobby

I had to use the warranty when my water heater broke and 2-10 Warranty helped to replace it.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Bobby, thanks for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Carla M PATRICK Lake Saint Louis, MO

EXCELLENT CUSTOMER SERVICE FROM QUALIFIED COMPANY REPRESENTATIVES.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey Carla, we're glad to hear you feel that way! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Marvin Southaven, MS

Prompt scheduling repairs.very courteous customer service representative

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Judy

It covers everything in the home. The air condition broke and they came out immediately.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad we were able to get your air conditioner taken care of so quickly. Thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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william reynolds Jacksonville, FL

have always handled every problem i have had, quickly and professionaly

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hey William, we're so glad to hear that! Thank you for your great review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Ron Peters Monmouth Junction, NJ

They have been consistently good in response and resolution.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ron, thank you for the great review. We appreciate your support!

Sep. 10th, 2021

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Kelvin Portsmouth, VA

Recently I called them for a service for my air condition. It took about three weeks for someone to call me back and nothing was never done. I am not satisfied with the warranty. Nobody follows through.

2 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Kelvin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Angela Supply, NC

It was horrible, I would never recommend them to anybody ever again. I was a customer for forty years and it is horrible service. It took four months to get my fridge repaired.

2 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Angela, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Christopher Blaisdell Waynesville, OH

It took 3 months to get a refrigerator replaced. I was disappointed that it too so long and then only got a fraction of the cost of a new one.

1 year ago

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SEM Lithonia, GA

It was a speedy turnaround for reporting the issue and having the issue resolved.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Jun. 21st, 2021

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Jennifer Sampson Chesterfield, VA

They use sub-standard contractors. Also, I hard to speak with a representative; I've been on hold for up to 2 hours before speaking with someone and in some cases longer than that in which I just hung up.

1 year ago

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Ljiljana Minwalla Philadelphia, PA

terrible customer service, long phone wait times, horrible contractor experience, grossly overpaying for repairs without 2-10 providing any explanation or resolution. Especially horrible service from Diana D

1 year ago

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Derrick Love Tucker, GA

It took several months for the appliance to be replaced. Also, delivery crew would not install because water was in the line. We had to take up stairs and install ourselves.

1 year ago

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Jennifer Hall Aurora, CO

Ease of claims and the sales person who I spoke to (Courtney) was so nice and professional

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we’re glad that you had such a great experience with Courtney. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

Jul. 14th, 2021