Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Anonymous Bentonville, AR

It had to use the warranty on the furnace a couple of weeks ago. They called me the day after I opened the ticket and had a time set to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Cheryl Jacksonville, FL

The company that they picked to come out and do the work was exceptional. The quality of service was great. They were very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Cheryl, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Mike Gold Canyon, AZ

It's easy to get to customer service. The last time I used the warranty was for the pool and they fixed it real quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Ramona Edlow Highland Springs, VA

The contractor they chose never completed the job and after seven weeks they finally sent someone else. All I needed was a new thermometer and temperature adjustment. I escalated issue to them three times and they did a poor job with follow up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ramona, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Lindsey Bowers Comer, GA

Every time I've got a service order, it takes months to complete. I'm currently waiting for heat to be fixed and have been waiting for I've a month. No one answers emails. Escalating the claim does nothing. It's kind of a waste of time!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lindsey, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Manuela Menendez Midland, GA

Have been good so far...paid claims and reimbursed for services done. I would recommend 2-10 warranty

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Manuela, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Blank Birmingham, AL

The warranty is a scam. It wouldn't replace a broken appliance because the unit was deemed repairable, despite the parts not existing to repair it. I've already warned my real estate agent's office and they promised to share the story with potential clients looking for warranties.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 7th, 2022

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Francis Meridianville, AL

Thought it was a good company but the service is poor. For instance I’ve been trying to use the warranty for the microwave and it has been going on for two months. I am just going to get a new one. They don’t take care of their customers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Francis, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Ann Longs, SC

Got it from the previous owners. I never can get a hold of them. The solution they gave us was ridiculous. They chose to only repair half of the system when my heat pump died. They bought an old one for the other half. It doesn’t work within the system. I am not happy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Scott Johnson Bryant, AR

They are easy to work with. Their response is great. They always follow up to make sure repairs are satisfactory.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Harvey Grant, FL

The communication is horrible. I used the warranty recently. I received the files and the files were wrong. I don't argue with them because I get cut off every time. That communication system is horrible. They do not want to listen to the customer. I would not advise anybody to use their warranty.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Harvey, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 23rd, 2022

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Loree Oro Valley, AZ

My garbage disposal went out and we used them. I ended up getting a no show but they got someone out the next day. They resolved the issue I had.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Loree, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Wendy Atlanta, GA

Until recently I would have said they are a really great company and would have recommended them highly but now I wouldn’t recommend them to anyone I know. They have changed over the years. They lack coverage.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're sorry to hear how you feel about your recent experiences. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Feb. 23rd, 2022

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Edward Williamsburg, VA

It came with the purchase of the house. It took about six months to finally replace the dishwasher after multiple attempts to try to fix it. We were without it for those six months. We’ve called them twice and both times they have set multiple contactors to get the issues addressed finally. I am not going to renew.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're sorry to hear about the issues you've experienced and we're sorry to see you go. What you described is not the experience we aim to provide. We would like to learn from this and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 23rd, 2022

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Ann Fairfax, VA

So far everything I’ve needed has been covered. I get service very quickly. The work to fix the water pressure was great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Michelle Dayton, OH

The warranty coverage is worth the money and the technicians they send are respectful and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Sheryll Portsmouth, VA

It’s a bit hard to reach customer service but is a bit cheaper than other services. They helped when the heater wasn’t working.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sheryll, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Ron Gunkel Yulee, FL

I would have rated them higher if we hadn't gone thru three potential service providers before we were assigned one who would make the trip to our neighborhood.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Jessie Williamsburg, VA

I put in a claim on 2/2/2021, my microwave STILL not fixed. I've spent too many hours on the photo with 2-10 trying to get it straight. Even when I did get quick responses with my washer fix, the fix worked for 2 weeks then I gave up and bought a brand new one. I would rather buy a brand new appliance than have to work with 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2022

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Anjannetta Francis Newport News, VA

Everyone is great. Just wish the online tool was better and more user friendly. I have to call and wait online to submit my claim a couple of times

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anjannetta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Virginia Lampman Fort Worth, TX

always been very helpful. Reps very knowledgeable and pleasant. But, every business can find ways to improve. Wish your customer service was 24-7.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Barbara Mableton, GA

Good customer service so far. They sent someone to replace the seal on the water cap. I would recommend it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Saint Johns, FL

Vendors and customer service are top notch. The service is prompt and professional. I had air conditioning failure.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Angela Myrtle Beach, SC

It is reasonably priced for the coverage that is offered. They helped us with a dripping faucet and a slow drain.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Donna Douglasville, GA

Customer service is very lazy and unprofessional. They don’t care about the client. I’ve been trying to get my refrigerator fixed for almost a year. I’ve paid multiple service fees to get a notice that the part I need is not available.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2022

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Holly Mandeville, LA

It’s been much better so far. We call them and then they dispatch a service provider to take care of it. They fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Cliff Sifford Mooresville, NC

The gentleman that actually did the work deserve a 5 star rating however, the process of setting the appointment was clunky.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cliff, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kelsi Purifoy Birmingham, AL

They respond to my claims and requests in a timely manner. Also their customer service reps are nice and professional!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelsi, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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JaShawn White Plains, MD

They were very quick to get my furnace fixed. The part was ordered and installed in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi JaShawn, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Paula Kaczorowski Oro Valley, AZ

It all depends on the contractor. The last 2 we've had have been great! We've had a few not so good & one absolutely HORRIBLE!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Debra Grovetown, GA

Very negative. I would not recommend it to anybody. Recently it takes too long, we are living alone, we don't have anybody, a lot of people who come out don't do anything. They just don't have the people to do the work. And you have to wait too long.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Vail, AZ

They have not been responsive on the portal. We're in a dispute and they have not replied to any of my inquires. They can't communicate and then when you do get somebody they said well we've done everything according to what they told us to do and I feel like I'm getting the run around.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and help get this resolved. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Jan. 27th, 2022

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Farrell Jonesboro, AR

I contacted them about the ac unit and they sent somebody out the very next day, it was fixed that fast. Support is good, sometimes slow.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Farrell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Joseph Linden, NC

My furnace was leaking water and they came and fixed it. I was able to get somebody who was actually helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Marian Wilmington, DE

My furnace went out. I had to call them twice, first time they fixed it it broke back down. The second time they had to order a part to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Marian, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Stephen Pine Level, NC

We had the air conditioning issue and it got resolved rather quickly. It's been great service so far

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Scott Green Valley, AZ

They're very responsive. I had a plugged drain and they got someone out same day. They always do a great job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Scott, we're glad to hear your plugged drain got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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May Newark, DE

Excellent, they stand by their work. It was a good value for my money. They've proven to be very trustworthy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi May, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Eloise Sherwood, AR

I haven't had any problems with their warranty, so it's pretty good. They wear their masks when they service here.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Elise, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Heidi

They've responded quick when I needed. The heater wasn't working and they came out and fixed it. Very friendly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Heidi, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Lloydhughes Cleburne, TX

I had a good experience when I used it and I think I will have the same experience next time I have to use it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lloyd, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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DONALD WINCHESTER Pinson, AL

great, timely service - ONLY THING IS I AM TRYING TO RENEW AND THE WEB PAGE IS HARD TO FIGURE OUT HOW?

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing. If you are still experiencing issues renewing, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to help.

Dec. 15th, 2021

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Thomas A Jessee West Fork, AR

After I made my claim, the agent listened, made their report and got a vendor to come to my home quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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James

2-10 needs to be put out of business. They are not trustworthy. Three months ago I had a problem with my air conditioning and I am still waiting for them to replace it. I live in Texas. It is hot. I am going to report them to the better business bureau. They are taking people's money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're sorry to hear about the issues you've experienced with your air conditioning. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Christopher

They stand behind their product. We had to have a refrigerator repair and and they were able to handle all repairs. They are responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Lawrence

They know what they're talking about and who they recommend. The people they recommend do a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lawrence, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Rejive

My sump pump failed and I called their office number to fix it immediately and they fixed the issue on the same day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rejive, thank you for sharing and for your support.

Oct. 21st, 2021

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Debora Prater Greer, SC

Slow 3 times I have lost 300 to 500 dollars worth of meat because the people they send only can get to you 7 to 10 days after calling and instead of fixing they keep doing a quick little fix and again same issue a month later

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debora, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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diane mckenna Melbourne, FL

fast and easy to get results. received a call back within hours for an appointment. sent text to phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Diane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Arvind Padgaonkar Austin, TX

Customer friendly company. They are efficient. Can be approached by multiple ways - on line, by phone to the agent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Arvind, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021