Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Anthony Shorter Whiting, NJ

Choice outsourcing services to unqualified businesses and in my experience they didn't cover much.

2 years ago

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Hope Antonelli

Horrible experience- we have waited months been going in circles to get our air conditioner fixed!

2 years ago

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Judith Tuscaloosa, AL

Did not repair my stove top after I paid my 65$ to service man. Never heard from them again

2 years ago

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Marc Machbitz Frisco, TX

Slow to identify a contractor to address claims

2 years ago

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Theatrical Cyndi

They never return calls and I have to hunt them down. Will cancel this warranty!

2 years ago

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Alesha Thomas Columbus, GA

It is hard to get a service call scheduled

2 years ago

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William Heppner, OR

couldn't get a repairman out in a reasonable time. had to try and find a repairman myself.

2 years ago

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Anieyah Lewsey Laurel, MD

Bad communication, conflicting information, i believe I can get better service elsewhere honestly

2 years ago

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Janet Denton Madison, AL

Only used once so far. Customer Service is not Consistent.

2 years ago

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Stacy Gettier Baltimore, MD

The information service tech. gave me was not the same as what Choice said he gave them.

2 years ago

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Tamara Moore Florissant, MO

Problem with washer discovered. No complaints.

2 years ago Edited January 10, 2024

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Pam Campbell Brooklyn, MI

Terrible!!!!! Took over a month to get a company to fix a minor electrical problem. Unacceptable

2 years ago

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Bridget Frazier Miami, FL

Because I still have the problem I call them about

2 years ago

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Jeannine Lilly Asheville, NC

Does not pay for covered policy items Does not send out technicians on a timely basis

2 years ago

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George Lockhart Port Saint Lucie, FL

The top tray of my Maytag dishwasher broke and the CWH disapproved my repair.

2 years ago

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John McBurrows Jr. Manteno, IL

they did not pay for the repair to my garage door repair

2 years ago

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Rafael Galvan Spring, TX

Filed two claims and have not had response on one of them. Over 3 weeks

2 years ago

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Anita Greene Baltimore, MD

The techs doesn't seem to know there job.

2 years ago

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abhishek mehra Lewes, DE

Claim denied after tedious process, not. Good experience Change in deductible cost without notice

2 years ago

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Dorothea Gilbertsville, PA

Difficulty getting technician appointments for claims

2 years ago

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Xihong Zhang Rogers, MN

very bad customer service and service is not reliable. Claims could not get resolved over 1 month!

2 years ago

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Kathy Webber

I needed a home warranty and the price was right

2 years ago Edited November 20, 2025

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James Parker Gaithersburg, MD

It has been over two weeks with no hot water. I am disappointed.

2 years ago

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Bernard Salinas Glendale, AZ

They pay with a store card not cash. Not as advertised.

2 years ago

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Gerard Morneau Summerfield, FL

It took 2weeks to find a solution for my plumbing issue

2 years ago

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Brenda Harrington Indianapolis, IN

The communication and lack of urgency for the repair.

2 years ago

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Carl Jackson Los Angeles, CA

I am still waiting for an appointment for my claim

2 years ago

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Veronica Archer Old Lyme, CT

my heat has been out for 2 days never heard back from a tech had to hire someone on my own

2 years ago

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Michael Meakim Sarasota, FL

Parts that were replaced were not covered

2 years ago Edited July 10, 2023

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RANDY SHRADER

Worst service I ever had in my life! It took 12 days to get someone in here to fix my AC

2 years ago

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Amarpreet Nanda New York, NY

A lot of follow ups required to getting resolution.

2 years ago Edited March 30, 2023

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Tom Raleigh, NC

Too expensive for the coverage provided.

2 years ago

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Anita Mente Belle Mead, NJ

Always, constant problems and issues. Long wait, not what they promise

2 years ago

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Antonio Taylor Fort Mill, SC

To long to be serviced with a water leak

3 years ago

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Maria

It took 5 days to get an appointment to check my fridge. All my food went to waist.

3 years ago

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Joe Wright Katy, TX

Need faster response service. Not two days later.

3 years ago

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Tom Ellmer Virginia Beach, VA

Terrible response time. 25 hours after filing claim is way to long for a response.

3 years ago

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Kristen Lautenslager TX

We put in a claim on our fridge 4 months ago and the issue still is not resolved.

3 years ago

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BL Brandon Baltimore, MD

Took over a week to get a plumber after my call for service.

3 years ago

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David Dornheggen Eatonton, GA

I wasted my money. It is not a warranty it is a scam. Nothing gets reimbursed as promised.

3 years ago

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Triena JA Killeen, TX

Still waiting on a decision to finalize a claim.

3 years ago

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Debra Houston, TX

Will not repair toilet and keep going up on the house fee without letting us know.

3 years ago

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Tim Harvin Bowie, MD

I’m NOT HAPPY, my claim was denied. My water heater is part my service plan n should be covered.

3 years ago

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Antonio Fidanza Winter Springs, FL

Choice is ALWAYS cutting corners on replacements

3 years ago

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wayne sisto Grandville, MI

Worst warranties in existence. Waited 17 days with no air conditioning only to be denied coverage

3 years ago

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Marcie Jenkins Lindsay, OK

No comment. Technician was terrific!!!!

3 years ago

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Bill Saint Augustine, FL

Average. I had to follow up with service vendor

3 years ago

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Frank Romano Tucson, AZ

Does not keep customer involved of status

3 years ago

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ARTHUR APPLEGATE Springfield, OH

Very slow to respond and gives run around when you call customer service.

3 years ago

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Walter Wilson Spring, TX

Not happy with your replacement offerings

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 23rd, 2022

Choice Home Warranty Reviews