Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Tracie Alexander Nixa, MO

I’ve had a really hard time with getting my claim processed taken longer than a week

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Guy F Ellis Reno, NV

Too early to tell as policy was just purchased. Dealing with sale rep was satifactory

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Sharod Wilkes Jackson, MS

Nothing is ever covered. Don't see a need to purchase if they never cover actual problems.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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CNP Grove, OK

Pushy sales rep. Would not take no for answer. Was just looking for a quote.

7 years ago

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Chris Anderson

Had a bad first experience. They didn't come through on a large expense item.

7 years ago

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Brian Gloucester, VA

Left a request on your web site still awaiting a confirmation

7 years ago

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First time Columbia, MO

Customer service, handling claims, is poor

7 years ago

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

7 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

7 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

7 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

8 years ago

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M W

You will get things fixed, but the authorization process can take some time.

1 year ago

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Kathy

Poor response to claim. Chg for upgrade on hot water heater to bring to code not coveref

2 years ago

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Steve Kendell

Technician was great 👍 and did a thorough job

2 years ago

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John Breshears Sherwood, AR

I felt he was trying to pressure me into a 6 year deal. I want to cancel NOW. Please call me NOW. Thank you

2 years ago

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Carissa Pressley Scranton, SC

We love it for my mother home.. Makes her feel very comfortable..

3 years ago Edited December 2, 2022

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Richard T

I had them and they never paid for my claims so I left them

9 months ago

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Rachel

Horrible, horrible service! They deny every claim!

11 months ago

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Keinya

The contractors they harem are not marina thermos apppt time and no shows....

1 year ago Edited September 13, 2024

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Deborah

The problem with dishwasher is still not solved after2 appointments

1 year ago

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James

Service is reallllly very slow service. We are NOT happy this. James

1 year ago

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Kandy Kenez

Every time I submit a claim they deny it I don’t recommend this company I am

1 year ago

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Mark Navarro

Confusing, not straightforward process for filing a claim.

1 year ago

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Bob Crouch

Deny claims, slow scheduling of repairs.

1 year ago Edited March 20, 2024

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Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

1 year ago

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Bruce Bodrie Fort Worth, TX

When you get down to costly item always refused…

1 year ago

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Mitchell Wantagh, NY

Customer Service Sucks Was over charged and never received refund

1 year ago

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Shirley Dirden

The person answering the phone was very rude

1 year ago

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jim fitzgerald

Cannot get the company to send plumbers to our home. 90 days no hot water

1 year ago Edited April 4, 2024

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Goudy Jerry Memphis, TN

Dishwasher has been broken for over 2 months. Very poor customer service.

2 years ago

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Ava Wendt Glendale, AZ

My salesperson Thiago lied to me about the service fees.

2 years ago

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Islander80 Little Rock, AR

A/C serv req was a mess, cost us $181.79

2 years ago

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James Craighead Houston, TX

Company does not offer a fair price for replacement appliances.

2 years ago

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Brenda Richmond

Telling me one thing and not holding up to it

2 years ago Edited October 4, 2023

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Nikolai Antioch, IL

Choice declined my case with no reason for that. Appeal is in progress

2 years ago

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Kay Dav Phoenix, AZ

They don't communicate in a timely matter about life threatening situations.

2 years ago

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George Conway, SC

My claim has not been resolved. I been paid nothing at this point

2 years ago

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Sandy Harrison Anderson, CA

Lack of communication. No help when requested. Really sad.

2 years ago

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Tesha Johnson

Took too long to assign to a technician only for the the claim to be denied.

2 years ago

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michael laban

The process is too slow and no spervisor

2 years ago

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Lonnie Washington, DC

You guys never approved any of my claim . And take for ever to find a Tech.

2 years ago

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Ismet Minneapolis, MN

I called about my dryer machine, 08.16.23. and they scheduled for 08.24.23.

2 years ago

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Joann Messick Greeley, CO

They took over a month to get the parts in for my repair

2 years ago

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Carlos Soto Orlando, FL

very disappointed with the situation and how myclaim was met

2 years ago Edited January 10, 2024

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david jingozian Myrtle Beach, SC

Waited 2 weeks for repair. Called over 20 times. Had to have it done myself

2 years ago

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robert reams Lincoln, NE

2 years ago Edited January 10, 2024

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William James Pahrump, NV

I filed a legitimate claim #203426003 and was denied coverage.

2 years ago

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Haley Turnage New Orleans, LA

Worth the money but things are not done in a timely manner

2 years ago

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Brandon Smith

Didn’t like that my claim was denied saying it was a preexisting condition

2 years ago

Choice Home Warranty Reviews