Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

9 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

9 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

9 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

9 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

9 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

9 years ago

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Jon Ramirez New Orleans, Louisiana

Monthly payments are way too expensive and then without being told

3 months ago

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MUSTAFA ÖZTÜRK Tucson, Arizona

Missed Refrigerator Repair Appointment and Unacceptable Delay

3 months ago

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Sleshi Meketa Keller, Texas

Poor non skilled technicians & too many denied claims

3 months ago

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Nelia Chico Fair Oaks, California

I am not able to make comments at this time. The service started .

3 months ago

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Laurie Fisher Ocala, Florida

Waiting over 8 hours just to know if someone can come or not. Shit service

3 months ago

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Wanda Cart Charlotte, North Carolina

Too expensive and not to be trusted. You will not get what you pay for.

3 months ago

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mary Segock Anchorage, Alaska

Wouldn't cover my broken ice maker Said it was normal ware and tear

3 months ago

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Timothy Greenwood, Indiana

worked with them before for other issues

5 months ago

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GEORGE Alice and Christopher BELL Passaic, New Jersey

Not so good not so weird don’t stand behind your words

6 months ago

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Donia San Antonio, Texas

I am really disappointed withe the las service at my house

6 months ago

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Renee

TOP RATED but having HORRIBLE 1st experi

7 months ago

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Eduardo

Over a month and still haven't fix my dryer.

7 months ago

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Earl

Would fix what I wanted. If not fix would replace.

7 months ago

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Manish Parikh

poor service and not great correspondence

7 months ago

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Diana Ramirez

They have never came back to fix my dishwasher

7 months ago

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Carla Mills

I have had to many problems to be considered a new customer

7 months ago

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Delma

Everything I call about it seems like they don’t cover it

7 months ago

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Don

Acceptable Ratings and price and coverage

7 months ago

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Robert

My shower is still not repaired after over 6 weeks !

7 months ago

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James

Because your staff will not answer questions for me.

7 months ago

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Darlene

They were recommended by a family friend.

8 months ago

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Willie

The worst experience I had. Still have to fix hole in floor

8 months ago

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Tom

Locked in. No real refund back to get out early

8 months ago

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Mimi And Albert Assanti

Just terminated my policy. TERRIBLE service reps

8 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

1 year ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

2 years ago

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

2 years ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

3 years ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

3 years ago

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

3 years ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

3 years ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

3 years ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

4 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

4 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

4 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

4 years ago

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Lori DiDonato Charleston, South Carolina

I haven't even gotten the contract yet! Hope this isn't an indication of the future! Yikes

4 months ago

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Abundance Realty LLC Columbus, Ohio

very mis leading and rude. i'm a broker and may not let my agents use choice anymore

4 months ago

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Cely Hernandez Tyler, Texas

Just because my ac had previous problems they won’t cover it

4 months ago

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Caroline LaScala Hicksville, New York

This last tech for the swimming pool pump was great but read below.

4 months ago

Choice Home Warranty Reviews