Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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kookymedic b ,

they still haven't gotten back to me about my issue and it's been more than a week

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 18th, 2021

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Charlie Shannon Chattanooga, TN

2 claims filed, both disapproved. Too many items that are normally covered, rejected.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 7th, 2021

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Rahat ,

I’ve requested for one service ... its been 3 days ...no one still contact with me

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Robert Krusch Lakeland, FL

Sending me a check for $249 to replace a $500 microwave is a disgrace. Ill be dropping you soon

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 5th, 2021

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Larry Cohen Henderson, NV

Wish I could get out of my contract. Your customer service and your subcontractors suck.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2020

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Sharon Shorrow ,

Most folks in customer service are difficult to understand.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2020

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Melvin Kelsey ,

I've been without a washer for over 3 weeks, no one has reached out from choice

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter and handle accordingly.

Nov. 5th, 2020

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Lionel Cortez San Benito, TX

Takes 2 week's to repair problems, and the contractor gets the lowest price for items to repair.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2020

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Guenter Falz College Station, TX

I don't like much. You're not offering the costs for a replacement, only about 50%. SHAME ON YOU!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2020

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Jerry San Antonio, TX

Have called five times on problems with my home and. They have not covered one of them yet...

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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Robert Wiley Hampton, GA

False advertising with George Forman, they do not cover major parts when it comes to repairs

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 10th, 2020

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Michael Paley Houston, TX

my last claim is still NOT repair and still waiting

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have authorized your technician for the repair and once he receives the ordered part, the technician will contact you with an appointment.

Aug. 27th, 2020

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jeffs22 Henderson, NV

Very difficult to get a timely appointment

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Dispatch.

Aug. 11th, 2020

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Theodore Snyder Greencastle, PA

Four claims in a year, not one was covered. Sorry, not interested in throwing my money away

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement .

Aug. 11th, 2020

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Adrianna Harris Georgetown, DE

Great customer service....but a bit on the cheaper side

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2020

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Dr T Kansas City, MO

Horrible experience. I had to call numerous times to get choice home warranty to send a technician.

5 years ago

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Yombwe Kotati Lawrenceville, GA

Still waiting on a determination about the garage door.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Your claim has been approved for repair. You may contact the technician to schedule an appointment for your garage door opener replacement.

Jul. 14th, 2020

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Mia Boatwright Austin, TX

I hate they don't answer calls. I have question.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have spoken with you and resolved your issue.

Jul. 13th, 2020

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Thomas E Marcinowski Sr

very slow getting work orders excepted by workers

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 8th, 2020

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david hananel Long Beach, NY

Very sorry we even took out this contract. There’s a loop hole on every issue

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 2nd, 2020

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Adrienne Jones Chicago, IL

No one showed up not much to say. I’m disappointed

5 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration; we have resubmitted your claim to be assigned to a new technician .

Jun. 30th, 2020

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Kim Murrell Morrow, GA

I have to spend xtra $ on covered items.

5 years ago

Reply from Choice Home Warranty

Our records show that your most recent claim was covered. We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 15th, 2020

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Abby Pellegrin Houma, LA

If product is unrepairable, they don't replace, just give you half of the cost to replace

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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mike smithson Mount Juliet, TN

Choice home warranty will go out of the way not to pay a claim. I'm very unhappy with them

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Annette Luster Longview, TX

Too many reasons for not covering things

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 3rd, 2020

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Steven DeFranco Williamstown, NJ

A service fee per call was never mentioned !

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Eric Slaton , TX

i was not given the list of whats covered and not covered before making purchase now i feel scammed

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Kecia Bergery Wellington, FL

Horrible service and their technicians harass you. I rated 1 star and that is being nice.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 23rd, 2020

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Jimmie kight Riverdale, GA

They do not honor there brand they say if they can’t fix they will replace they do not

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 23rd, 2020

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Jennifer Irizarry Ball Ground, GA

They basically do not cover anything. Waste of money do not recommend. Would give zero stars.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 6th, 2020

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Larry Romanelli Liberty, MO

It's too soon to tell. However, Issac was very helpful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.

Feb. 27th, 2020

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Daisy Scott Baton Rouge, LA

Horrible ,very dissatisfied . They find every reason not to repair or replace what you have.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 22nd, 2020

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Neidy Orlando sotelo Lake in the Hills, IL

Not covering any of my things . Terrible experience feels like a waist of my money .

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Michael Chiloquin, OR

Make sure you read the small print they have not covered anything that I have had a problem with.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Willie Hogansville, GA

Thought they took care of every part of air conditioner but valves not covered

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Sanjay Upadhyaya Spring, TX

They do not pay your claim. Every time you file a claim they will find an excuse to deny it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 8th, 2019

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Wanda Yarnell Massillon, OH

Seems a little slow at first, but gets better

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Wanda.

Sep. 26th, 2019

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Rebecca Floyd Sedona, AZ

This company is an absolute scam!! Avoid it! They will give excuse after excuse to deny all claims!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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darcy R azmann Kissimmee, FL

I didn't get answer of my claim. The job was not done.

6 years ago Edited January 10, 2024

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Marlene Floyd Lumberton, NC

Service of 75.00 was paid and then CHW would not cover plumbing issues like they said they would.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
Choice Home Warranty

Apr. 29th, 2019

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Ricky Samuel Jacksonville, NC

They don't really care about their clients but to take their money. Beware of this company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 2nd, 2019

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Willie c Hartsville, SC

Very knowledge of the product and the service they give.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Willie.

Mar. 15th, 2019

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Powers Friendsville, TN

The biggest rip-off there is they do not honor what they say and extremely poor customer service

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 5th, 2019

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LINDA McKeesport, PA

This repair went smooth. We have had terrible experiences in the past with CHW

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 28th, 2019

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Vincent Houston, TX

Worthless warranty. My A/C was not covered and my water heater was not covered. Save your money.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Vincent.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 7th, 2019

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Sharon La Porte, TX

My experience is NOT Satisfying as you do not Pay for any of my claims submitted.

6 years ago

Reply from Choice Home Warranty

Sharon, thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Carl Watts Staten Island, NY

For what I pay for service, I don't think claims should be so easily denied.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 13th, 2018

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Jesse Chandler, AZ

Don't call in. Very high pressure sales person. His name is Nathan

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 25th, 2018

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barry ira hechtman

A lot of things are not covered. They would not repair my air conditioner.

7 years ago Edited January 10, 2024

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Karen Thomas Oxon Hill, MD

At first choice would not approve the necessary repairs.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback

Sep. 12th, 2018

Choice Home Warranty Reviews