Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Mandee Greer

I had to fight and appeal to get coverage yet again

10 months ago

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Troy

Beyond basic repairs, CHS simply will NOT pay!

11 months ago

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Sreeharsha

you don't care about your customers really

11 months ago

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Michael

No concern with customer satisfaction Poor knowledge of the coverage

1 year ago

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Mukesh

Denied 50% of claims, only paid 10% towards replacement appliances.

1 year ago

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Sheryl

Terrible service. It has been 3 weeks & we still have no working refrigerator.

1 year ago

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Michael Theuriet

They to conveniently tried to reject claim

1 year ago

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Nicholas

Would have saved time and money if I had never heard of them

1 year ago

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Richard

I was without A/C for 60 days due to the incompetence of the CHW management

1 year ago Edited August 8, 2025

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

1 year ago

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

1 year ago

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

1 year ago Edited May 1, 2025

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

1 year ago Edited April 30, 2025

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

1 year ago

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Judith Fernandes

Gave me 388 for my oven, couldn't fix it. Rip off Company!!!!!

1 year ago Edited January 5, 2026

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JANET SCHMIDT

They come up with excuses to not cover anything. Very dishonest company.

1 year ago

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Alan

Did not give me a fair market price to replace my refigerator.

1 year ago

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Tushar

Not happy with the first visit to provide the first issue to my appliance

1 year ago

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Shad ISMAIL JERRY WELLS

Bad service don’t recommend to anyone vendors don’t responds

1 year ago

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Cecile

AWAITING SINCE DECEMBER FOR AN APPOINTMENT TO DUCTWORK

1 year ago

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Mary Lynn Mollner

The service and that they denied my claim.

1 year ago

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John

Choice failed to return a call about getting a new AC.

1 year ago

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JLS66

Whenever I call them about a problem, they find a way to deny the claim.

1 year ago

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Linda Wadsworth

Rates continue to go up but the service does not

1 year ago

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Mario

They refused to Service my sump pump. Awful customer service.

1 year ago

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Stanley sandle

no good, you said that you would fix my freezer, but so far I am still waiting?

1 year ago

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Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

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Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

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Ginny

Friendly people, but still have a claim open.

1 year ago

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Luis

Horrible I cancelled Terrible service Your vendors are subpar

1 year ago

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Sonya

They find every excuse so they don’t have to fix anything.

1 year ago

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Mike

Terrible service did not honor my claim unjustly denied claim

1 year ago

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Nisha Saria

Most of the time they will try not to approve the claim

1 year ago

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Nizar

Do not trust them read the fine prints.!

1 year ago Edited September 9, 2024

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Michael Walker

Lie lie lies i been without air for a month and the still taking my money

1 year ago

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Joseph Butler

Filed a claim in. May 2024. Still as of today I have not been made whole

1 year ago

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Delores

Choice Home Warranty do not answer the phone when you call with a problem.

1 year ago

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P

Not completely satisfied with the terms and coverage

1 year ago

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Robert

Very slow response. Well beyond the 24-48 hour window.

1 year ago

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Gus

The policy is sham! The restrictions are more than the coverage!!

1 year ago

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Teresa Knight

Horrible to try to work with. One dept doesn’t communicate with the other!

1 year ago

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Elizabeth Geisler

Have a repair or replace policy and they pretty much cover nothing.

1 year ago

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Linda

Not what I expected. Very average. They could do better

1 year ago

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KASANDRA WEBSTER

They haven’t done what they said they would do when I signed up with them

1 year ago

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Harold Scroggins

Did not cover what they said they would.

2 years ago

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Anthony

Lack of empathy by agent in the face of an emergency.

2 years ago

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S

I am not happy with the resolutions on my appliances that have needed repairs.

2 years ago

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Judy Smith

Never covers anything. Always finds a loop hole. Worse coverage EVER

2 years ago

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Mirna

Most of my claims were declined. Waste of money and time.

2 years ago

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Sharon Sutton

No customer service. No communication. Unsatisfied

2 years ago

Choice Home Warranty Reviews