Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Isabel Vorster McKinney, TX

Customer Service, reassigning of claims multiple times - as they do not want to replace appliance. Without a fridge for a week now. Nobody wants to assist us, tricked us into renewing our contract for another year.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Alyssa Rummel Longview, TX

Frances was great to work with. He explained things clearly and answered all my questions.

6 years ago

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Bobbie Williams Waco, TX

Have been paying for service but haven't had to use until now, difficult getting in touch with live person to speak to and get answers.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Martin Cortés Zephyrhills, FL

I just started my warranty today, is too soon to have a review . I m waiting for my confirmation and I hope after a month to have a better review..

6 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Tengliat Khoo DeLand, FL

fast, responsive.Technician sent was also quick to respond, punctual, professional and competent

6 years ago

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Harold Baldwin Decatur, GA

Too many exclusions to be helpful. They are great at figuring out what not to cover and you end up paying for someone to show up only for the repair not to be covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Oliverliski Murphy Detroit, MI

Well they were useless and a waste of money. My stove is broken and they can do nothing for me. I waited 3 weeks for someone to come out and paid $85 just for them to tell me maybe next time.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Patricia West Mifflin, PA

Everything seems to be well designed. Kayle, who explained everything, was outstanding.

6 years ago

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Sherry Coleman Elkridge, MD

I believe they are a good company are very lacking concerning having enough contractors to get work done in a timely manner

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by us. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 13th, 2020

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Latha Davuluri

They are pretty good in their response and assigning the right qualified technitians

6 years ago

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Ree

Always come through when needed. Techs are on time and works is always completed.

6 years ago

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Denise

Every contractor that has provided services through Choice Home Warranty has been outstanding.

6 years ago

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gjd

They are difficult to work with if you have an older home. We had to fight to get chump change back to replace our air conditioning system. .

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Angela Smith

They did an awesome job , when They came to resolve my issues l had with my refrigerator.

6 years ago

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Sheila Steed

I received a prompt response to my request. The repairman was friendly and did a great job.

6 years ago Edited January 10, 2024

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Florence Conner

Very helpful and sends name of company who will take care of your problem from day one.

6 years ago

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BeeBee Buhler

the minute you call they start working on getting someone out to help the next day if possibless

6 years ago

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Debra Payne

So far they have been efficient, friendly, and they arrive when for appointment on time

6 years ago

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Joshua Guidry Dallas, TX

Super easy to navigate through and you have the choice of using your own repair company.

6 years ago

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Tom Skowron Libertyville, IL

Choice is a scam. They don’t approve any repairs. They always find a reason to deny a claim. And that’s after it takes them a week to find someone. Save yourself the agony and go with home shield.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement

Jul. 8th, 2020

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Mark Holmes Cassville, NJ

Great company who ensures the technicians they send out are very courteous and knowledgeable.

6 years ago

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Laura Johnson Albany, GA

Very pleased with how efficient they were in getting a tech to my home in a timely manner!

6 years ago

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Napoleon Shlimon Phoenix, AZ

Quick and accurate timing for any fix I had in the past. I will be your customer for a long time.

6 years ago

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Claudia Johnson Oklahoma City, OK

Choice is wonderful. The last contractor used was not. Hope I'm never referred to them again.

6 years ago

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James johnson Pensacola, FL

It was straight to the point. He came introduce himself, got to work! He was very professional.

6 years ago

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Erika Rostick North Las Vegas, NV

Easy to file a claim. Always great customer service from vendors. Reasonable price.

6 years ago

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Kristin Orlando Elkridge, MD

Wonderful customer service. Left American Home Shield because of the horrific customer service.

6 years ago

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Tanisha James Charlotte, NC

Al was a good representative it’s my first time having to purchase warranty so I can’t say much yet.

6 years ago

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DAVID LEJBIK Cassville, NJ

ALL GOOD EXCEPT FOR THE WELL PUMP AND TANK;THERE IS STILL UNFINISHED BUSINESS WITH THAT CLAIM

6 years ago

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Ralphael Confer Memphis, TN

Prompt service, professional reps. Expert Heating and A/C Repair provided a great technician.

6 years ago

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Debbie Longs, SC

Took two days to get someone here and now a part has to be ordered,shipped to me and then service scheduled. Taking way too long.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 30th, 2020

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Gordon K Coggin Mobile, AL

I was very disappointed that you refused to pay any of the bill. You should have covered some of the cost. That is not to much to ask. I will definitely let our realtor and others know of your treatment in this matter.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Aspenleafing Denver, CO

Things are taken care of quickly. Phone calls are answered. Service is friendly.

6 years ago

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Bryon Cindy Hopper Indianapolis, IN

Quite to set up a contractor. Contractor professional, on time, informitable & helpful.

6 years ago

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Phillip Joseph White Virginia Beach, VA

The Technician was early and completed the job professionally and timely. No problems to report.

6 years ago

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Courtney Munro Norcross, GA

They got the claim worked as fast as they could. They got the technician out as fast as they could.

6 years ago

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Michael Blankenship Roanoke, VA

Denied warranty service due to filing a claim “too close to effective date of policy”. I can’t control when something breaks and the claim was properly filed and should have been honored.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 29th, 2020

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boost mobile Kernersville, NC

Consumer cheating: site says replace unit if can not repair. My HVAC is not working , and they said they can not replace it because there's maximum limitation $1500. I am wondering if HVAC unit can be replaced with $1500?

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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Samir Woodbridge, VA

They’re a very great company that always keeps their words. I greatly appreciate it.

6 years ago

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Phil London, ENG

Fast and easy quote. Doug W was VERY helpful. Would recommend to others without hesitation!!

6 years ago

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Susan Jensen Chattanooga, TN

Fast,and quality service. I like that I can use my own service provider if I want to.

6 years ago

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Quintrell Mitchell Decatur, IL

It took 2 wks for them to find some one to get here and even then I still had to find a contractor to get the job done. They really need to broaden they’re network for my area or stop offering their services in my area

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Jerry OConnor Vermillion, SD

I made my claim online in just minutes. It was easy to do, no apparent complications.

6 years ago

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Djuna Mitchell Washington, DC

The technician was very professional and explained the problem as well as a strategy to maintain our refrigerator

6 years ago

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Linda Georgetown, TX

Promised me that my rate wouldn’t go back up and then you raised it again Tired of all the untruths and difficult people

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 23rd, 2020

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Norma Castillo Houston, TX

Fast reliable effectant. Within hours I had appointment for next morning. I totally recommend

6 years ago Edited September 14, 2021

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len klotz Bonita Springs, FL

Riter was a perfect example of a repairman, knowledgeable, professional and on time!!!

6 years ago Edited January 10, 2024

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Micheal Slowly Norristown, PA

Luke P was professional and to the point. We got our contact within a minute of speaking with him.

6 years ago

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Jerry Gibbs Ville Platte, LA

The tech came out put Freon in it and it was cooling They were very friendly people

6 years ago

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Gwendolyn Fair Campobello, SC

Great representative on the phone was truly helpful to me and understanding your products

6 years ago

Choice Home Warranty Reviews