Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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jerrell long Grayson, LA

I like it people are very nice and professional

3 years ago

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Kim Ashby Lexington, KY

A little slow to find a technician but the person was very competent.

3 years ago

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Paola Lopez TX

Great service! Knowledgeable and answered all questions.

3 years ago

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Joseph Pagnani Hampton, NH

the best warranty comp I have usde and the best price

3 years ago

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Mas Takashima Oklahoma City, OK

The agent i worked with was SUPER GREAT....

4 years ago

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Susan

They are awful. So sorry I bought into them.

7 months ago

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Al Davis

I have submitted a claim for my water heater not working. We have not been able to take a shower for almost a week now and I’m getting no response from Choice Home Warranty. I paid for a plumber to come out myself and he has submitted his diagnosis and they just keep asking questions. It doesn’t work and the Rannai company said they don’t supply yhe internal parts any more do a 20 year old system but Choice is not responding or approving any work or replacement. Not sure what the problem is but looks like they are trying to deny fixing it and I got the premium warranty. Why is this?

9 months ago

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Mamta

Very unhappy , no end to end solution. Technician are not responsive

9 months ago

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Kevin Munnelly

Scam, they will come up with any excuse to not pay out a claim

11 months ago

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Teresa ConsiglioCarman Annandale, VA

Too many vendors are unprofessional, slow and do not back their work

1 year ago

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Pamela Baker Phoenix, AZ

I asked for a supervisor to call me back yesterday and still have not had a call back

1 year ago

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Leroy. Holley Jr.

Did not change the drip pan under the water Heater..

1 year ago

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Bob Partney

I initially had issues with support, as I often received callbacks from representatives who struggled with English. However, my inquiries were followed up on, and overall, my experience has been positive. I had a friend who had a seamless experience with their air conditioner issue, but I faced a problem with my garbage disposal. Still, support has been decent.

1 year ago Edited July 2, 2024

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Arfeen Siddiqui DeSoto, TX

The worst off shore Customer service and unqualified case managers.

1 year ago Edited March 13, 2024

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Melinda & Gordon Beck Atlanta, GA

Unexpected additional expenses allegedly not covered!

1 year ago

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Laura Weber Red Oak, IA

Took over a year to get an issue fixed!!!!

1 year ago

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Hamstead Charles Town, WV

Techs are great. Admin and Communication are terrible.

1 year ago

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kenneth adams Sacramento, CA

Response for coverage was a little slow

1 year ago

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shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

1 year ago

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Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

2 years ago Edited December 13, 2023

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jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

2 years ago

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Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

2 years ago

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Jackie Price Myrtle Beach, SC

Not happy with the coverage once a claim is called in.

2 years ago Edited November 6, 2023

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Tobey Meridian, ID

Representative spoke very fast & I felt rushed.

2 years ago

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Tracy Roberts Burdett, NY

Technician was great, phone operator/service horrible.

2 years ago

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A Houston, TX

Won’t repair. Just give you low dollar amounts when things break. Scam company

2 years ago

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Muckram Basha Morrisville, NC

Need to be clear on the offering and service. I would not recommend to anyone

2 years ago Edited January 10, 2024

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Jie Ren

A lot of items they should cover but they refuse to cover. It is very frustrated.

2 years ago

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Gary Gibson Chesapeake, VA

Didn't like response time to get technician to my home.

2 years ago

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Rick Evans Winston-Salem, NC

Choice is difficult to deal,with . Choice would prefer if you did all the work for them

2 years ago

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lindsey05 Enterprise, AL

Company does not cover every repair they say is covered at time of plan purchase.

2 years ago

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Christina Albertson Papillion, NE

I waited a week in 100° temperatures to have a tech accept the order!!!

2 years ago

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Robert Biloxi, MS

Monthly payments want up with out notice and service fee

2 years ago

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Michael

Price just went up again. 7.00 a month. May have to call and cancel.

2 years ago

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Stanley New Freedom, PA

easy to sign in and get needed informatio

2 years ago

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William

Paying 300.00 out of pocket for a water heater

2 years ago

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Mark Norman, OK

Weak customer service, communication and accessibility to actual person

2 years ago

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Davina Martin Chicago, IL

The price I was originally thought it was for $475 but I was charged $525.

2 years ago

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DS Denton, TX

They tell you one thing and do another. A waste of money they took forever to make repairs.

2 years ago

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Linda Sebring, FL

choice refused payment because I didn't get prior approval to very minimal work approx $144.

2 years ago

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clay gibson Blackshear, GA

They look for ways not to pay your claim , no way to go up ladder to get a resolution

2 years ago

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Robert Gonzales Kansas City, KS

Denied claims. Slow to reimburse for paid claims. Still waiting for reimbursement after 60+ days.

2 years ago

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Larry Reseda, CA

UNACCEPTABLE CUSTOMER SERVICE, OFTEN NO RESPONSE.

2 years ago

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Michiko Buckner

Service fees that were paidset on one claim

2 years ago

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Amorsolo Navarrete Sacramento, CA

Took forever to talk to someone on phone

2 years ago

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Donna Norman Clinton, TN

the whole experence. No one speech english .

2 years ago

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Harvest Temple Indianapolis, IN

Terrible company never pay any claims, never again will they get another dime of mine.

2 years ago

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BarbieAnn Las Vegas, NV

I’m not going to give a good rating because the staff that helped me out was very rude .

2 years ago

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jerry cameron FL

He seemed to be in a hurry, was relatively nice though

2 years ago

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John Krause St Louis, MO

Becoming harder to see consistent responses on like claims!

2 years ago

Choice Home Warranty Reviews