Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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wayne brock Canton, OH

He got the washer fixed, he was very knowledgeable,

2 years ago

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Verified Customer

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amy hanson Oxon Hill, MD

Last job that i needed done they didnt want to pay the full amount

2 years ago

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Verified Customer

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Eddie Howell Miami, FL

An improvement over AHS. Three service calls satisfied.

2 years ago

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Verified Customer

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John Austin, TX

Have mostly been happy but a/c not covered when we needed it.

2 years ago

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Verified Customer

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Katherine Cary, NC

response time was too long without hot water for almost 2 weeks

2 years ago

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Verified Customer

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Lorraine Brooklyn, NY

Wait time can be lengthy. However, appliance was fixed.

2 years ago

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D. Brown Dover, DE

like the fact the agent I spoke with Yohni was very helpful

2 years ago

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Bertha Chen Oakland, CA

agent too abrupt, not very polite. they don't chat with customer.

2 years ago

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Verified Customer

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Ava Silver Spring, MD

It was quick and easy. Appointments scheduled timely.

2 years ago

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Verified Customer

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Larry Olathe, KS

everything was good, nice and polite people.

2 years ago

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Verified Customer

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David Evans, GA

Very discombobulated in their support. I am very frustrated working with them.

2 years ago

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Verified Customer

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Norman Foley, AL

CHW has done its homework because they do not pay for common break down items.So what good is the warranty?

2 years ago

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Bruce Sanders Marietta, GA

Almost always have had very good service.

2 years ago

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Verified Customer

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Robert Phoenix, AZ

Bad water heater cost ME 785.00 plus 85.00 for the tech call. Is that a home warranty??

2 years ago

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Mary Chesterfield, MO

I like the security of a home warranty such as CHW.

2 years ago

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Verified Customer

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Cheryl

it took 11 days to get my hot water heater fixed and they did not pay my serviceman his entire charge

2 years ago

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Christopher Brown Richmond, VA

My issues was resolved and I was able to have a piece of mind.

2 years ago

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Verified Customer

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Dawn Avon, IN

I rate my experience with the replacement of water heater as a ONE. Who can go without hot water for 5 days? Not me.

2 years ago

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Laura Newton

It took over a month for someone to even look the issue and then it was closed saying it was normal wear and tear.

2 years ago

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Laurie Benjamin Sacramento, CA

Some technicians good and others not so much

2 years ago Edited April 21, 2023

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Verified Customer

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Artie

Good service and vendors will not replace if not repairable

2 years ago

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Verified Customer

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Lenny Graciani Rancho Cordova, CA

Great fast service. All we needed was our furnace lighted

2 years ago

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Dana NIx NC

Great response time and easy claims service.

2 years ago

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Pat Antani Madison, WI

I was able to get good deal for 46 months.

2 years ago

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Verified Customer

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James Phoenix, AZ

Did not like J and L Plumbing. We will cancel Choice if we have a company like that again.

2 years ago

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Kirk Pratt Powder Springs, GA

Technician was not very friendly or communicative

2 years ago

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Verified Customer

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Cletus Williamsport, PA

There is no communication ( other than what I initiate ) and then the 24hr promised feed back never occurs.

2 years ago

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Hildegeard Ocala, FL

Choice tries very hard to not pay for appliance replacement. Will NOT renew. It’s not with it.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 13th, 2023

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Greg Escobedo

Approval too unlikely vey dissatisfied not approved very disappointed overall

2 years ago Edited March 13, 2023

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Deb Pontiac, MI

Timely response. Courteous and knowledgeable professionals.

2 years ago

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Ramon Los Angeles, CA

The only thing I have to say it took to long to get my oven working again

2 years ago

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Alvin Pasadena, TX

Dislike: dishonest handling of 3 claims. Took advantage of the fact that I am disabled in 82 years old..

2 years ago

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Judy Gilbert, AZ

The peole were neat on time knew what they were doing

2 years ago

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Jesse Chanhassen, MN

The service of the products were good the replacement value was very bad.

2 years ago

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Steven

Their "fine print" allows them to get out of paying for or covering most repairs or replacements.

2 years ago

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james Holmes Loris, SC

You sent a repairman out to check my dryer and we have never got any resultes whats up with that THREE WEEKS NOW

2 years ago

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Sonja Stevens Palm Beach Gardens, FL

Wait forever to get service. You never paid for the mistakes you made by not sending vendor out.

2 years ago

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Davinder

CHW refused my legitimate claim. Their a/c tech was horrible.

2 years ago

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Deborah Edmondson Antioch, TN

Reliable service most of the time. Could improve

2 years ago

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Detra Blow

Like the security, peace of mind of having back up!

2 years ago

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Esther Cano Los Angeles, CA

Sometimes it takes a while to get a plumber especially when I have issues and it takes too long.

2 years ago

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For Game Carol Stream, IL

Customer service support is not good, Specially claim manager way of talking is so rude, disrespectful,

2 years ago

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Deborah noble Frankfort, KY

Customer service rep was awesome. Very informative

2 years ago

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Jeffery Overland Park, KS

Amount promised for the applications. And it has been 8 weeks swing for the money for the stove. Unexceptional!!!!

2 years ago

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Michael B Fort Mill, SC

I was not happy with CHW not covering my reimbursement claim #185397636 on my is 27 year old system.

2 years ago

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Rita Morristown, TN

poor communication inability to provide a repairman in a timely manner length of time to receive reimbursement

2 years ago

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Joe Assault Lorton, VA

The lowest pricing I've found but it's a hit or miss on service.

2 years ago

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Judith Porter Charlotte, NC

I have a plumbing issue that has not been resolved in a timely manner.

2 years ago

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carissa Honolulu, HI

It's impossible to get quality repair companies from CHW! Customer service is terrible! I wouldn't recommend them!

2 years ago

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Eddie Mesa, AZ

Refused to honor my warranty. If something is on your warrant it shouldn't cost you.

2 years ago

Choice Home Warranty Reviews