Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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kricul1 Cleveland, OH

Tech did a great job! Happy with service!

3 years ago

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mearl batchelder Waterford, WI

they had the repair people out the next day

3 years ago

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Sammy Sutton Productions Springfield, MO

This experience was good so, my opinion is certainly rising.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Linda LeBlanc Timmes Phoenix, AZ

Fair resolution to my problem. Agent was very responsive.

3 years ago Edited January 10, 2024

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Mary McCoy Fayetteville, NC

They don't often pay my claims...theirs always an "out' for them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Steve Davis Pinehurst, NC

There are appliances not covered. Choice chose to not warrant my microwave. I had to pay for the repair.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Samkatgirl 107 Portage, WI

I feel like I was given a very low ball offer on the resolution of my failed appliance.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Robin Miller-Schneider Spring Hill, FL

Im on my 3rd week waiting for you to approve there cost to fix my shower leak, nightmare all the way.

3 years ago Edited January 10, 2024

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Karen Evans Waco, TX

I dislike this company because they are holding me responsible for what their contractor did.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Anne Grivas Lutz, FL

Technicians come quickly to rectify the situation.

3 years ago Edited March 4, 2022

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Jesus Quiros

PROMPT SERVICE , GOOD CUSTOMER SERVICE

3 years ago Edited March 4, 2025

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Yolanda Petty Philadelphia, PA

New customer. No claims filed. Friendly sells Rep., Shawn.

3 years ago

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Mark Redmond Dothan, AL

They are quick to respond and to set up service.

3 years ago

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Daniel Fredricksen Peoria, AZ

Pool Pump Replacement. Tech arrived as scheduled.

3 years ago

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Robin Frances Ocala, FL

Choice Warranty has great customer service.

3 years ago

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Janice DePasquale Bayville, NJ

The service call was made promptly. However, Choice refused to cover the damaged item

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2022

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Teri Thomas Fort Worth, TX

Helped me prior to effect of contract!!!

3 years ago

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DJ WALLEY Brandon, MS

Very dissatisfied. The settlement on my washer maybe enough to buy detergent. No way to replace my washer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Homeowner15 Westbury, NY

Automated system did not work as well as i would hoped it would work

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Larry & Beth White Wilmington, NC

Not pleased with Choice Home Warranty ! Your replacement policy is nothing more than a big lie to your customers!

3 years ago Edited January 10, 2024

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Krystle Lindhjem Tyler, TX

They are reasonable and fairly efficient.

3 years ago

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Darlene Whitlow Atlanta, GA

Home Warranty plan does not really help with an aged home. Need to offer a different plan home over a current age.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Cy Deitelhoff

Pay good at times, other times they lowball payments.

3 years ago Edited April 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 28th, 2021

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Nevada Kassa

The speed in which Choice warranty took care of my claim.

3 years ago

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Frankie Lanell Thornton Temple, TX

SOMEONE CAME OUT RIGHT AWAY TO FIX MY PROBLEM,

3 years ago

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gloria fuentes

They always come through and very prompt, compared to other home warranty I have on another home, I always recommend Choiced

3 years ago Edited January 10, 2024

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Paul Carter Fort Worth, TX

Do not honor their contract and do not care about the situation and getting it resolved in a timely manner

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Nancy Houston, TX

Got immediate response and service within two days.

3 years ago

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Suzanne Swanigan Eugene, OR

I feel the company is a scam. The deny all claims and do not service the customer as advertised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Dec. 10th, 2021

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Janel Williams Bowie, MD

Very customer focused and pleasant to work with.

4 years ago

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Kenya Rutledge Detroit, MI

How quickly they send out help for concerns

4 years ago

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Tonya J. Riverdale, GA

Affordable and excellent service and coverage.

4 years ago

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ONA Hair essentials By OvelaNaturals Winston-Salem, NC

Not bad service very detailed and hopefully accurate

4 years ago

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jarrell barnes Converse, TX

My last two counts with CHW has not been a positive experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Krystal Batchelor Atlanta, GA

It has been horrible. They find every excuse to deny a claim. This company was one of the biggest mistakes I have made.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 10th, 2021

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Brandon Kling Oak Grove, KY

What do I like best? Nothing. This company is constantly defrauding customers, and is not worth the hassle.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

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Andrew Bossard Hampton, VA

CHW promptly answers maintenance requests.

4 years ago Edited January 10, 2024

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Wanda Bess Clinton, MD

Good service and quick response time. Thanks

4 years ago

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Becky Bentley San Jose, CA

The repair man was so helpful, he explained everything.

4 years ago

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Euton M. Laing Edison, NJ

Friendly and easy to work with, good communication

4 years ago

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deborah coulter Chadds Ford, PA

Easy to contact and get a claim started.

4 years ago

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ogechukwu NWABINELI Washington, DC

I have a stove that the company promised to replace only to get an e-card less than what a stove can cost in the store.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

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Vicki Coble Huntsville, TX

very good service am very pleased with service

4 years ago

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James Jennings Bonaire, GA

response is good, the service sometimes is not the best.

4 years ago

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Andy M

Choice home warranty rejected a claim for a covered system based on a non-related installation.

4 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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M. V. Potomac, MD

At times it seems that appointments are made without me requesting the service.

4 years ago

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Charles Harper Phoenix, AZ

All Choice does is deny, deny, deny! Dispute manager was left 4 messages and an email with no response back.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 17th, 2021

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Ronita Brown Phoenix, AZ

To many loopholes in contact could have had the work done for the price of the deductible

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Mary Basta Las Vegas, NV

Some of the Claim representatives are rude and one hung up on us.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Donna Gonzalez Missouri City, TX

Most contractors have been good but some aren't as helpful

4 years ago Edited January 10, 2024

Choice Home Warranty Reviews