Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Fred Griffin, Jr. Eustis, FL

Ryan had excellent customer service skills

7 years ago

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Alan Constantineau Naples, FL

Took too long it was my a/c should be looked at in 24 hours took 58 hours before they came

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 1st, 2018

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Kellie L Paulsen Hutto, TX

Ac fixed same day. Claim easy to submit

7 years ago

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Paul Jones Pine Bluff, AR

It was very easy to join and hassle free

7 years ago

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Lainey Schaefer Cantonment, FL

Ralph did a great job of explaining options to me!

7 years ago

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dolores racioppi Milford, PA

My first claim was a nightmare. I was reimbursed only half of claim.. My second claim was handled was satisfactory.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 18th, 2018

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Fred Heyward Sicklerville, NJ

promp and very good service. highly recommend

7 years ago

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Shawn Springfield, VA

Great response time, excellent service!

7 years ago

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william butler Loxahatchee Groves, FL

The service was good but not complete the technician was knowledgeable.

7 years ago

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Nancy Zimmer Indianapolis, IN

Trying to get someone to talk to is impossible! Not happy with the service as there are WAY TOO many restrictions on how to get the claim.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 10th, 2018

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Donna Brombacher Allen, TX

Negative. I have been on the phone with them for over 2.5 hours to resolve an air-cond. issue and it is still NOT resolved.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 31st, 2018

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Daren Dayton, OH

Many other home warranties cover more products. Normal wear and tear is not covered with this company...what is the point of a home warranty then?

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Jul. 31st, 2018

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Sharon Greco Fort Lauderdale, FL

Technician was on time, friendly and did an awesome job.

7 years ago

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Addaryl Quinn Oklahoma City, OK

Sick sent a plumber out he cut a hole on my wall to find the leak and didn't fix the leak or the hole in the wall

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 25th, 2018

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thomas howard Jacksonville, FL

Rachel A was very helpful and sold me on the value of the 5 year plan.

7 years ago

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Kurt Kalkstein Verona, PA

Not complicated at out . Repairman they sent were great

7 years ago

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Carol Howlett Noblesville, IN

Very happy with their performance this occasion.

7 years ago

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Joel Joyce

They always answer the phone, they've always come through if anything went wrong and made it right. They do what they say they're going to. I think they're one of the best companies out there, the most economical public service the services always been actually answer the phone they've done exactly what they said and I will continue to work with them and renew with them

7 years ago Edited January 10, 2024

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Dennis Priestgreen69 Charlotte, MI

GREAT PRICE WELL INFORMED VERY COURTEOUS, FELT WELCOMED

7 years ago

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John M Thomas Rayville, LA

The person I talked with was professional and very helpful.

7 years ago

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Beverly Houston, TX

My my experience with choice home warranty terrible . just want to take your money. I would not recommend no one to this company ..

7 years ago

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Nick Thomas Las Vegas, NV

Fast response, great technical support, positive resolution

7 years ago

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Anonymous Blue Ridge, VA

The person I spoje to was rude and actually hung up on me! Now this,company calls me 3 times a day and I block their calls. AWFUL!

7 years ago

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Francis Itasca, IL

Excellent customer service. I just joined.

7 years ago

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Mohammad Azhar Concord, NC

Had to wait more than 50 minutes to connect with a service rep on the phone and when she transferred to the supervisor the call got disconnected

7 years ago

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Ivonne El Paso, TX

The rep could have been friendly being that we are new customers. He sound annoyed.

7 years ago

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Mr. Fixit Jonesboro, GA

Tech was on time, informative and prompt. Very knowledgeable about Refrigerator

7 years ago

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Lisa Dickerson Durham, NC

Service was scheduled and repair complete after a few days.

7 years ago

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Gary Hill Pittsburgh, PA

They handled my problem very professionally. Thank you

7 years ago

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jeri davidoff Sarasota, FL

Fast service, friendly, helpful service people.

7 years ago Edited January 10, 2024

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Victoria Bridgewater, NJ

Horrible, horrible, horrible! Customer service, support, filing claims, claim reimbursement. The whole company is a sham!

7 years ago Edited January 10, 2024

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Anita Underwood Terrell, TX

Will not cover claims always find a reason not to pay. Made 2 claims with this company and would not pay either claim. Do not waste your money.

7 years ago

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Rafael Dothan, AL

Always taking care my house issues.thanks

7 years ago

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desiree Panama City, FL

THE WORSE COMPANY!!!! I AM ON DAY 10 OF NO HOT WATER!! DO NOT LET THE LOWER PRICING FOOL YOU!! YOU PAY FOR WHAT YOU GET

7 years ago

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Michael L. Tice Clinton, MD

I have more coverage for less money. For now

7 years ago

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mike green Crescent, OK

You were honest and explained the coverage in full. No surprises!

7 years ago

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Darrell Spann Denton, TX

Had to use twice. Repair done in record time.

7 years ago Edited September 14, 2021

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Kirk Sullivan Rochester, NY

Customer service was good and informing got me to sign up , so we will see how it goes

7 years ago

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Brenda J McMichen Jackson, GA

Phil was professional, polite and helpful.

7 years ago

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elaine Shelbyville, TN

I still have NOT received a hard copy of my policy via the post office as requested

7 years ago

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Ali Najaffzada Phoenix, AZ

Cheaper than others faster service I’m happy

7 years ago

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Kerri Higgins Jacksonville, FL

Fast assistance and covered my garage opener

7 years ago

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Frank grace Pompano Beach, FL

The woman who took my call was very rude! This is the first time in the four years I have been with Choice.

7 years ago

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Lisa Kansas City, MO

Maurice was very helpful and we got a great deal!

7 years ago

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Charles Carfagno Devon, PA

Very polite and helped me feel at ease...

7 years ago

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John Purcell Pewaukee, WI

Very good first impression made by the sales caller.

7 years ago

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

7 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

7 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

7 years ago

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

7 years ago

Choice Home Warranty Reviews