Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Veronica Lewis

Because the contractors they send out sucks

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

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Verified Customer

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Marie Penninger

Service was scheduled quickly and promptly

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

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Marion Cook

Not very helpful unable to get anything done

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Verified Customer

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Glen Woodard

They are not reliable and their technician inept at best!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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James Mayo

Always avoid paying to repair/replace broken ites

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

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ks

warranty not what i expected - limited coverage

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Marietta Battaglia

Left several messages. They did not return call.

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

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Karen

Horrible repair people. Incomplete work.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

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Joel

Too many exception - they figure how to NOT pay!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

6 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

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Verified Customer

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Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

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Dominique

The company does not honor their own warranty

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Hawk Decatur, AL

Too many exclusions not addressed at sales level

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

8 years ago

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Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

8 years ago

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Thomas Waters Washington, DC

Poor customer service including poor service delivery.

8 years ago

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Jackie Randle

They lie about repairs and a big rip off

8 years ago

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Poor service Houston, TX

They like to find any reason not to cover.

8 years ago

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

8 years ago

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

8 years ago

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Linda Young Columbia, SC

they do not cover what they state that they do.

8 years ago

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

8 years ago

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Mark Ohmit

It takes too long to get everything fixed!

9 months ago

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Jes Stephens

I like having a Techican assigned to handle your respective issue

1 year ago

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John

Waiting on the warranty to make a decision on how to fix my problem.

1 year ago

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Dilup

The claim process is too long after initial reports.

1 year ago

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Diana Gaines

One time fee and ability to get product repaired

1 year ago

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Florestine Tyler North Las Vegas, NV

Technician was on time, professional and knowledgeable

1 year ago

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jimmy gasaway

The lack of supervision to managers to speak with and your failure to replace a washing machine as required by contract

1 year ago

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Katie MacLachlan

The technician that came out was excellent.

1 year ago

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Jacwine Las Vegas, NV

Forcing me to replace portions of air conditioner that don't need to be replaced

1 year ago

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Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

1 year ago

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Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

1 year ago

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Melissa Jensen North Las Vegas, NV

The actual technicians that were sent to my house were very good

1 year ago

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Nova Goins Florissant, MO

Good customer service. Timely response to the claim.

1 year ago

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Esra Gokaydin Plano, TX

Their customer service responds you on time

1 year ago

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Monte Gunn Peoria, AZ

It is fairly easy to open a claim online.

1 year ago

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William Justice Woodstock, GA

I could not believe our claim was denied. Just not service. I do not see Choice Warranty as a service I can continue

1 year ago

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Chris Brady Mars, PA

The quality of the workers were great and reliable.

1 year ago

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Rafah Alsakaf

Their definition of normal wear and tear is debatable

1 year ago Edited February 21, 2024

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omega matos Simpsonville, SC

Great in dispatching service also provides great quality

1 year ago

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Joan Walker Homosassa, FL

I liked the fact that I heard back within 24 hrs

1 year ago

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Felicia Morgan

I like how fast they get techs assigned.

1 year ago

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Linda Shaner New Braunfels, TX

Austin did an excellent job. Highly recommend him.

1 year ago

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Tommy Brown

For some reason it’s hard for y’all to get someone out to fix the problem!

1 year ago

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CHW Lakeland, FL

Great experience with Jacob satisfied with that.

1 year ago

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Yessy Osorio Brooklyn, NY

tech, has the knowledge and but no back-up from company

1 year ago

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Joe Morton Greenville, TX

Tech arrived in the time frame and fixed the heat unit

1 year ago

Choice Home Warranty Reviews