Vivint Reviews
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7.7
Overall Score
Verified Customer
Review Source
Sandy Fresno, CA
I am so sorry I choose Vivint for my Security system. It has many hoop-la's that I do not need and don't even know exist. The alerts stay on my phone and every since I joined Vivint, the battery on my phone has to be recharged twice a day. The contract is way over my head. $3,500 for equipment when other companies give the equip away and just charge more for monitoring. The big deal about Vivint is that after 6 long years the payment for monitoring will never go up and will stay at a decent amount. Buttt..... after 6 years the equipment will be extremely outdated and I'll have to start over, so I've gained nothing. I kick myself every time I think of how much I spent on the system and how I was charmed into the purchase. I guess I truly am a senior citizen, gullible and quick to make a decision.
4 years ago
Reply from Vivint
Sandy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Mike Boling Palmdale, CA
Vivint was supposed to be the best thing in Home Security since sliced bread. Installation was fast and happened same day of salesman contact, even though I question a couple of the ways they were installing stuff I had to do it my way which was cleaner and neater. Surely there after IE within hours I had alerts that my system was failing I called the salesperson he told me the batteries were dead so they sent the guy out the next day and replace the batteries what do you sell something to customer with dead batteries don't know couple weeks later same problem more dead batteries I have at least 8 or 10 pieces of equipment with batteries as of this moment I've replaced all the batteries that all went dead within weeks of installation not 3 I've had several issues with the system not wanting to allow me to arm I've had to jump through several Hoops to learn how to get this to work properly after a couple of months of trying to get everything straight and figure it out things seem to be working okay at this point either.
4 years ago
Reply from Vivint
Thank you for your feedback, Mike . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Gi6 Theodore, AL
I didn't like how salesman's told me nothing but lies. Then a technician came and installed my camera 7 p.m. til late. So when my equipment went out. I call and schedule appointment at 6p.m. on the phone operator said they send someone to come fix it at 6 . Do to the fact they no one will here to let them in. But every time technician call me it way early and they can't come out pass 6p.m. made this report several times. Same thing happened over and over. My question was how can y'all come installed it way after 6. But cant come fix what is broken at 6p.m. so I told them since y'all cant get it right to satisfy a customer. Or get both of y'all and straight. Operator on phone said my appointment was at 6p.m. but technician call early and said they can't come at 6p.m. so I ask since y'all cant come fix. Come and get all your equipment. I'm not going to paying for anything that is broken. And I didn't break it. So please come get it
4 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Jay Ladson, SC
My experience with vivint staff has been unpleasant all the way from the representative that was sent out to my home to go over the package plan for service. He lied about everything, He told me that I would not have a payment until Jan. 2021 after my service was installed Aug. 2020, he said I would receive $100 for referring someone i referred 5 people who all ended up getting the service because of my referral and I recieved nothing like I was promised. The installer fell on my garage door motor and bent the rod that pulls the door up causing my door not to open and the spring to pop, which ended up causing me $365 to replace out of my pocket. I explained these issues to customer service and no help at all i called the representative that came out and he said he would zelle the money for the referral but he never did.
4 years ago
Reply from Vivint
Thank you for your feedback, Jay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Tasha Nelson West Columbia, SC
I must say my experience this far mediocre. From the beginning I feel like trickery was used to gain my services. I was told by a seasoned representative. that based on my bill w/ previous comp the the amount awarded for switching would adequately cover my transfer which it did not. Later (2 weeks perhaps ), a tech was at home. I inquired about two additional devices. I was told at that time fortiva would allow me to place these items on my credit with them. I find out about a month later that was not true after Vivint decided to debit my account without my notice or authorization for the equipment amount. That left my account in a negative status and called several items in my account to be returned. I was forced to close my account and open a new one. I have been telling someone about what happened at Vivint four months and until last week after being transferred to several representatives for a separate issue, somebody finally listened to me. For the most part my equipment is really 3 I just deal with a lot of buffering. I will say when you call Vivint the customer service reps are very professional and they seem genuinely caring. But if there's any type of complications you will be transferred SOMEWHERE....
4 years ago
Reply from Vivint
Thank you for your feedback, Tasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Pam Provo, UT
It is nearly impossible to get customer service over the phone. The customer service representatives are not native English speakers and do not seem to understand what I am calling about. I wrote an email complaint and received a call back from some sort of administrator. He made sure we had a service appointment set up and explained why there may have been a lack of communication. He said that most customers put their own sensors on, but that was never offered to me by customer service, I was just told that they don't usually do that. The administrator followed up to be sure we got taken care of and said he was going to send me an email so I would have his email address in case we needed to reach him. I never got the email. I am happy with the monitoring for my house, but unhappy with the customer service.
4 years ago
Reply from Vivint
Thank you for your feedback , Pam. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 27th, 2021
Verified Customer
Review Source
Nicholas coleman Provo, UT
its been pretty good but things stop working properly. Getting someone on chat is easy, but trying to figure any thing out takes forever and after an hour of trying to fix something that seems simple you have to make an appointment...the same thing happens when you call, it takes forever to diagnose something small then after an hour of the problem not getting fixed you end up having to make another appointment for them to fix said problem. My system is a few months old and this is the second time they have had to come to the house to fix brand new equipment and about the 6th call I've had to make to fix the system...
4 years ago
Reply from Vivint
Thank you for your feedback, Nicholas. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 27th, 2021
Verified Customer
Review Source
Milos Chicago, IL
I like the app but feel as those it's lacking some functions that would give this rating a 5 star instead of the 3 I gave it. My main thing is the thermostat and the setpoints. I wish I could set specific times for when the setpoints switch from Home to Sleep and vice versa. At first this functioned fine and it was pretty good at adjusting on its own but lately I have to do it manually and it's very irritating to me. Happy to discuss this with a rep as it would be easier to explain over phone and maybe I am missing something but it's making me consider other options. I also don't think some of the sensors work properly. My wife and I inherited the system from the previous hone owners and were happy with it at first but I am frustrated with the system as of late.
4 years ago
Reply from Vivint
Thank you for your feedback, Milos. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 27th, 2021
Verified Customer
Review Source
Andrea Bakersfield, CA
I am happy to have cameras and an alarm system for peace of mind when I leave my house. Video quality on the cameras are nice and I thought the equipment and service was affordable. But, I am unhappy that our sales rep did not inform us that we needed to purchase a separate piece of equipment to be able to view the recordings of the day. So we can only view what our cameras catch, and sometimes it has not been enough. One of the main reasons I wanted the system was because my parents have the same service with Vivint and showed me that feature. When I called their customer service about the issue, I was told my only option was to pay in full for the equipment (instead of it being added onto our loan). So that was a bummer. Also, I was referred by my parents for the system and they have yet to receive any of the "referral incentives" as advertised by the company, so they aren't happy about that aspect...
4 years ago
Reply from Vivint
Thank you for your feedback Andrea. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our chat team using this link 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 20th, 2021
Verified Customer
Review Source
Linda Alexander Columbus, OH
Presentation was very good. Main reason for signing up. Installation not so much. 1)Service was rushed (due to installers trying to win a contest) Doorbell was installed on the front of the house. Prior to installing, doorbell worked for both front and back doors. 2)After installation my back door bell no longer worked. 3) cannot hear VIvinit doorbell in back bedroom. Panel is installed in kitchen. The salesperson did return for follow up; that was good. We told him of our issues and he indicated someone would get back in touch with us to rectify. NEVER HEARD BACK FROM ANYONE. Called salesperson and left message regarding this, NEVER HEARD BACK.
4 years ago
Reply from Vivint
Thank you for your feedback , Linda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 30th, 2021
Verified Customer
Review Source
Aaron Curs Bryan, TX
We have alarm, camera and thermostat systems with y'all. I use them for our businesses and the main reason we picked Vivant was because we could see all accounts on one login. I will not recommends this system to anyone with only one house or business though. The inability to schedule the thermostats for seven unwise days is archaic technology and maddening. A $60 wifi thermostat from Home Depot allows this. I was told you used to have it, but now you have a “Wizard" and only Weekday or Weekend. We're close Sunday and Monday so for two days the thermostat just runs for nothing. We've tried the wizard, but it I've noticed, even with limits set, that is will be running when no ones in the building. Just give us seven individual day control and stop thinking you know what we need more than we do.
4 years ago
Reply from Vivint
Thank you for your feedback, Aaron. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 1st, 2021
Verified Customer
Review Source
Thomas Hagy
I think the company has great intentions and the idea. The technology doesn't reflect the price. I've only been a vibrant customer for about 3 months and have had over 5 false alarms. Had to have my thermometers replaced because the first tech installed them wrong and cost me 100's to have the HVAC guy figure it out. My fire alarm has went off for no reason and one of my door sensors says open even when it's closed. The tech says it's fine. Maybe it's me but I feel like for the price this thing should be better. I'm not even going to go into the app. That thing is buggier than a termite log. The sales people and techs are great and listen to me complain but if the company had the issues squared away I wouldn't even need to talk to them.
5 years ago
Verified Customer
Review Source
Chris
Vivint has many features we like. The thing that we like the least is consistency. Prior to signing an agreement with Vivint, we had Ring. I dislike that Vivint cameras only record 20 second clips. If a camera begins recording because of motion, it will only record for 20 seconds instead of recording the entirety of the motion. Most often, after the camera has recorded a clip, it will not record another clip for quite a long period of time, despite repeated motion within the cameras detection area. We've had good experiences with customer service and all other features are typical of a budget home alarm system. We like the wall panel and the ability to view live, high quality video. The app also provides a lot of options for customization. But consistent recording of motion is really important to us.
5 years ago
Verified Customer
Review Source
Larry L. Morris
The jury is still out. I was concerned that such a fast installation would eventually cause problems and it has. The cover to my front door sensor fell off and it will not go back on. I think the hole is too deep for it. I had problems with a glass break sensor that they replaced for free but that sensor also didn't work so I asked for a credit on that. They agreed to a credit but never sent me the shipping label/information so I have not sent it back and they won't issue credit until they receive the old one. There are other things I am having to tweak along the way but not huge deals. I would say stay on top of the installation and forego the glass break sensors. I have also had to fuss with my other one too.
5 years ago
Verified Customer
Review Source
David Albuquerque, NM
The customer service is always there and a lot of issues that happen, it's not their fault but they do their best to get you back up and going. When it's working I can monitor my home from my cell phone. I like being able to open and close my garage door and answer the doorbell. The majority of the time it works but there's been times when I've really needed it and it didn't work. That's pretty frustrating. I recently had a new garage door installed with a newer type of motor and it is not compatible to the Vivint device. I would have thought it would be a simple upgrade but I found out after spending over two thousand dollars on the garage door it no longer works with my Vivint security system. I would have thought with the way technology is going these days that Vivint would have an upgrade but there is not so I don't have that feature anymore. If they could upgrade somehow that would be great.
5 years ago
Reply from Vivint
Thank you, David, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the Garage Door Controller further. Please contact our chat support team at your convenience using this link:
Feb. 15th, 2020
Verified Customer
Review Source
Chris Turlock, CA
The company is real nice at first you know when you're signing up they're trying to get you signed up but once you're in you're locked into the contract. Customer service is isn't always great. A lot of times people were told one thing and then you get another. The salesperson will sell them a system and then when the system gets installed it's actually much different than what it was explained and I've seen that a lot of times actually. The equipment is up to date but the camera side could be a lot better. The cameras connect to the panel and then connect to the wifi so it cause a lot of issues with speed and connections. Cameras go offline all the time.
5 years ago
Reply from Vivint
Thank you, Chris, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:
Feb. 15th, 2020
Verified Customer
Review Source
Behbood
The fact that they have the latest technology was the #1 selling point for me. Their equipment runs low on battery sometimesso I have to change it regularly. It's been about a year and a half and I have had to change about four batteries, so so far it's not as reliable as AT&T or any other security systems where you never have to change any of that either way to providers. I do like that I can turn my monitoring on and off with my smartphone device from anywhere in the world. And that I can monitor everything myself.
Sometimes it takes me a while to just to get a hold of someone within the call center. On average, I had to spend roughly 40-45 minutes just to speak to someone.
6 years ago
Reply from Vivint
Thank you for your feedback Behbood. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:
Feb. 23rd, 2020
Verified Customer
Review Source
Rhonda Costa Rio Vista, CA
Very disappointed with their customer service. Made a call for appointment and to have it elevated to a manager...NEVER got a phone call. Then called again to schedule appointment and have to wait 3 weeks. UNACCEPTABLE. Before this I told everyone about Vivint. Now I will not be tooting your horn. I get false alarms all the time because Rio Vista is very winding and the power goes out all the time!
4 years ago
Reply from Vivint
Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
Oct. 12th, 2021
Verified Customer
Review Source
Terri hancock Bakersfield, CA
The hype of the salesmen is contagious, but when the actual work was started it took over 6 months to get anything online. The job was not explai ex I. Detail, leaving very little wall space in my garage. The workers were super, but one of my shelves was damaged and I gave all information to have it replaced, but never heard back from anyone. When I reached out to my salesman, he forwarded my complaint (as unhappy customer issues).
4 years ago
Reply from Vivint
Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
Oct. 12th, 2021
Verified Customer
Review Source
Diana Moreno Kyle, TX
The last time I had an issue, I was on the phone with the technician for over an hour plugging/unplugging and everything else they wanted me to do to them get disconnected and have to start over again. I don’t have time to walk through steps and be told it would cost me to have a technician show up. Extremely frustrating having to TEXT back and forth to get an issue resolved.
4 years ago
Reply from Vivint
Thank you for your feedback . We appreciate your honesty about your experience with and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Oct. 7th, 2021
Verified Customer
Review Source
Marsha Detroit, MI
I enjoy that I can control it while away from home. Customer support reps are knowledgeable and they reply and I don't talk to machines. IOnce when we had a power outage I had no security and there was no way of me getting it hooked up. I didn't get a response because everything was closed down so I could not message them or anything and I didn't like that I was told in a case where we may not have power on the backup battery will kick in and the house will still be secure but that was not the case.
4 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.
Sep. 16th, 2021
Verified Customer
Review Source
Jeremy Geer Prosper, TX
The front door lock did not come in a matching color to our current door handle. The front door lock gives constant errors. The camera out front has a significant delay and doesn’t always capture things in the front yard. The crew that installed the services messed up the intranet by adding additional, unneeded, equipment and I had to hire an IT tech to come fix it.
4 years ago
Reply from Vivint
Jeremy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Charlotte Smith Tulia, TX
The sales man said they take care of you if something breaks and they do not . Talked my daughter (Caitlin Macias) Tulia in to getting it the tech did not install properly. The door alarm fell inside the door and she told them before it was not set up correctly. So know it is in the wall and they ask her to pay another $50 to get another one then the door bell had not been working so they sent her another one to replace it . No tech came out to fix anything. Service is not good at all.
4 years ago
Reply from Vivint
Charlotte, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Peter Stevenson Ranch, CA
Basic as far as technology and innovation. Superior work and customer service by technicians when on site. I severely dislike that for any account questions or issues I need to supply my passcode. This should ONLY be requested for emergencies and not as common as a phone number. Please have a different way to verify the account like any other company out there like last 4 of social or address etc. save the passcode for actual alarms. ABSURD!
4 years ago
Reply from Vivint
Peter, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Jacqueline Kleppe Iowa City, IA
within the first week of getting it installed, I had a message come up on my main panel that a sensor battery was low; I went to change it and had trouble; called Vivent, only to have them say it wasn't their monitor and they had just activated the current sensor in the home and couldn't help me. Frustrating, as can't get it off the wall, don't know what it night cost to have it replaced with a Vivent one and now I wait for the battery to die and I have no motion sensor available.
4 years ago
Reply from Vivint
Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Shón Owens Rosamond, CA
The main issue I have is with Vivint Solar. I been given the runaround for month regarding my solar inspection. If you don't have the ability to schedule an inspection at the time, just say so. Even worse, I wasn't told that the original inspection failed & the power was left connected. That's a safety hazard in my eyes. Regarding the security system, the software throughout is buggy. The main culprit is the app. Thankfully, it gets updates.
4 years ago
Reply from Vivint
Shon, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.
May. 22nd, 2021
Verified Customer
Review Source
Martha Lugo El Paso, TX
Installation good but started having issues with falsely going off in middle of night. Couldn't identify issue until I insisted someone come out and check sensors. Found all bedroom sensors tied together so could not identify which had issue. Had to escalate until I could get Vivint to replace with individual sensors. I could just see myself or my husband running around all bedrooms if there really had been a break-in.
4 years ago
Reply from Vivint
Thank you for your feedback Martha. We appreciate your honesty about your experience with your false alarms and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
May. 3rd, 2021
Verified Customer
Review Source
Robert Graves Clarksville, TN
I do not like when I have a problem, I have to talk to someone foreign to resolve my problem. And if I'm wanting a service tech it seems to me that the representative will do everything in their power not to send you a tech to come out. I think if a service expects to provide exceptional service with a monthly price higher then others, they shouldn't have any issues to fix an issue you have with your system.
4 years ago
Reply from Vivint
Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Apr. 19th, 2021
Verified Customer
Review Source
Ryan Fazio Fort Wayne, IN
My wife wanted it because of fears for whatever reason. We’ve armed the house 2-3 times since we’ve purchased it. I mentioned this to her when the salesman was going door to door. Needless to say, I don’t use it, arm it, replace batteries for motion detectors etc. Basically $4500 to see who is at the front door or see who is in the backyard. Even the whistle that’s suppose to scare people away just seems to annoy the people who come into my yard while I’m at work.
4 years ago
Reply from Vivint
Thank you for your feedback Ryan. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Apr. 19th, 2021
Verified Customer
Review Source
Mark Yakima, WA
I like there is always someone there incase of anything. Cons are always having to reset equipment like the doorbell don't always give you notifications that someone is there. Also we looked into adding extra cameras and it's crazy high priced. I can go to Costco and put 5 cameras up connected to my phone for half the price of 1 added camera from Vivint. Vivnt is ok IMO
4 years ago
Reply from Vivint
Thank you for your feedback , Mark. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 22nd, 2021
Verified Customer
Review Source
Edward
The quality of their security equipment is state-of-the-art and reliable. At the present time, their customer service is not good, and the primary reason is they've recently moved to an off-shore model and the agents dealing with us are obviously not as well-trained. It took me months to get something straightened out with my contract, and that was very painful getting the right answers.
4 years ago
Reply from Vivint
Thank you for your feedback, Edward . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Robert Cauley Fort Lauderdale, FL
I like the system and it’s uses latest technology. I do not like the fact that I had to replace my panel at my cost after about a year because you changed the software and the old panel could not handle the new software. I also do not like that the monthly charges are getting high. My monthly charge is roughly $67 and comparable systems charge half of that.
4 years ago
Reply from Vivint
Thank you for your feedback, Robert. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232
Mar. 11th, 2021
Verified Customer
Review Source
Michelle Oubre Aurora, CO
I do not like: sometime the garage door open doesn’t work, sometimes it does not capture movement and they really should have a trade up program with old equipment after a year. They installed a camera and ran wiring along the wall, it looks terrible and they charge for install. That’s just lazy and tacky. Also feel like the monitoring is expensive to other companies. Should have just installed my own 4K cameras for way cheaper.
4 years ago
Reply from Vivint
Thank you for your feedback, Michelle. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232
Mar. 11th, 2021
Verified Customer
Review Source
Carlyn Fabre Gainesville, GA
I heard a lot of great things about Vivint that's why I switched from ADT but since September of 2020 from my first install I just haven't been to happy with my service my door lock missed functioned. Batteries have went died in brand new products just not sure of what's going on feel like from the beginning I haven't had good working equipment.
4 years ago
Reply from Vivint
Thank you for your feedback, Carlyn . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Elizabeth Tampa, FL
They need to really be careful about who they were hiring as their sales rep as they've been very unprofessional and need to be better following up with their customers. I've had it now for five years and I had no real follow-up. The system is simple. Their customer service is excellent. The quality of the equipment is very good, but it's expensive. The problem comes when your subscription is over and they try to get you to buy new equipment for another five years and their sales reps are not good.
4 years ago
Reply from Vivint
Thank you for your feedback, Elizabeth . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Teresa Bray Lakeland, FL
I had significant issues with my contract at the beginning which were never resolved. You are never able to speak to someone who can actually handle the problem through to conclusion. I have not had the system that long and have begun to get almost daily messages that batteries need to be replaced on a certain window. I have no idea how they numbered the windows to know which battery to change. At any rate, they should have lasted longer than they have.
4 years ago
Reply from Vivint
Thank you for your feedback Teresa. We appreciate your honesty about your experience with your window sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 2nd, 2021
Verified Customer
Review Source
Gloria Rowland Vallejo, CA
Hi my Vivint service has not been satisfactory since I've been having service with you guys my camera is not been working well the back one still going off sometimes it's on sometimes is off and most of the time that's all and I'm paying for it I don't know what you guys can do but I really would like for that to be fixed soon because you know when I have had enough I'm not going to use you guys anymore
4 years ago
Reply from Vivint
Thank you for your feedback, Gloria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 27th, 2021
Verified Customer
Review Source
A Cooper West Columbia, SC
The initial process of purchasing my equipment and starting service was very off putting. After several phone calls, being put on ridiculously long holds and transfer after transfer between different departments my situation was rectified as much as possible. I have not needed to call them so far as it relates to services so I can not rate my experience on that. I do wish that the intercom was way louder than it is. My last security system could be heard upstairs in the farthest bedroom with the door closed. With their system I can barley hear it standing right at the top of the stairs.
4 years ago
Reply from Vivint
Thank you for your feedback, A Cooper. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 27th, 2021
Verified Customer
Review Source
Vonsonia Davidson Raleigh, NC
Several times locking my door from my phone failed, by continuously spinning, not locking. Returned home to find my door unlocked. What I like when it works, I have limited mobility so when I'm upstairs I can lock the door. The other issue, the inconsistency of my doorbell not ringing not ringing and my phone not being notify someone is at the door with the my, "deter on."
4 years ago
Reply from Vivint
Thank you for your feedback , Vonsonia. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Jon Hall Oklahoma City, OK
Not great at first. I feel I was misled from the salesman at the start. I was quoted a monthly charge of $50, but am paying $60. Also, I've only had the system for 6 months and my sensor in the master bath keeps saying, "low battery". I feel I paid enough for the system for it to have lasted me for longer than that without having to deal with time out of my day calling customer service and going thru whatever motions necessary to fix on my end.
4 years ago
Reply from Vivint
Thank you for your feedback, Jon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Gary L McCrary Luling, TX
First of all, your telephone customer service is just fine. No problems. Now then, I dont like having to call customer service to have my system reset. I dont like to have to pull the keypad off the wall, pull the battery out, and reset the system so I can leave and GO TO WORK. I dont like getting locked in my house because the alarm keypad does not work. I dont like having to set the alarm off because the systems fails to remotely disarm the system. I paid too much money for this system to have this many problems.
4 years ago
Reply from Vivint
Thank you for your feedback , Gary. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Mar. 16th, 2021
Verified Customer
Review Source
Lynn Faust Medford, OR
I’m afraid not good. My doorbell camera has failed and been replaced twice. I’ve had lapsed in security due to no technician in our area. That was why I chose your company... if I had an issue with the cameras or service, there would be someone there to fix them. Wait times were over 2 months. So, I cancelled your service with customer care... still waiting for return address label to send back equipment. Is there no follow up?
4 years ago
Reply from Vivint
Thank you for your feedback , Lynn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 27th, 2021
Verified Customer
Review Source
Rosanne Wead Piqua, OH
I really like vivent and would give it a 3.75 stars if that was an option. It def gives me peace of mind with the security code that works perfectly on time. My only issue is when I'm trying to check up on my cameras when I'm away from home there are frequent and long delays before I can see what is going on when I get an alert. That makes me anxious. Also, another thing I feel could be better performed is the timing of when I get an alert. When I do get the picture up you can no longer see the face, you see them walking away.
4 years ago
Reply from Vivint
Thank you for your feedback, Rosanne. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Stacy Davis Orange, NJ
My experience started off with false advertising. One of the reasons I was attracted to Vivint was because they were offering free installation. After ordering my service on line with the free installation, I was expecting a tech to come to my home and set everything up especially the doorbell camera. The first offer that attracted was the doorbell camera and the second was the installation because I knew some kind of away I would totally mess any simple instructions up. As I stated... I messed up the instructions and I never could install my doorbell camera..
4 years ago
Reply from Vivint
Thank you for your feedback , Stacy. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Kaitlyn Lindstrom
The system is amazing! Customer service is horrible - I had a tech guy drive two hours to hook everything up, and once he got here they canceled my order. So he couldn’t do anything, once they got my order up, the price was doubled. Then after the first payment they took what I had left owning (with out my consent) and I had a payment plan signed with them. It took them over two months to reimburse me and now my payments are still not the same as to what we agreed on.
4 years ago
Reply from Vivint
Thank you for your feedback, Kaitlyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Cynthia Sanford Arvada, CO
The equipment is over priced. The equipment works as it should except for the doorbell. When I called for help, they could only help me remove it from the panel, not get it to work properly. I was told to call advance tech. support where I was told someone would get back to me. All I got was an email saying "sorry we missed you." I added the doorbell back to the panel myself. Haven't noticed any more malfunctions.
4 years ago
Reply from Vivint
Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 10th, 2021
Verified Customer
Review Source
Amy Alonzo Houston, TX
It goes offline (either whole system or a camera) and there is no notification. I would appreciate notification when the system goes offline (vs being turned off). All the troubleshooting online or with agent didn’t help and we were told to call internet provider. It is frustrating to not get what we are paying for and have no further help.
4 years ago
Reply from Vivint
Thank you for your feedback, Amy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 9th, 2021
Verified Customer
Review Source
Mike Jeffress Skiatook, OK
We already had to replace a camera. The install wasn't great. Wire from the driveway camera was draped over and behind our storage shelves in the garage. When the camera was replaced the guy changed what it was plugged in to, to the garage door opener outlet on the ceiling. Now we have a hard time getting our garage door to open with our remotes. The main panel was plugged into a gfci outlet that it trips now when we run our dryer. We thought that we could get around the garage door openers by getting the one you have, but its higher than we could go buy ourselves.
4 years ago
Reply from Vivint
Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Feb. 9th, 2021
Verified Customer
Review Source
Rosalind Trenton, NJ
The app is not always accessible, the cameras are always stating person detected when no one is there one camera location is useless the automatic door lock is set to automatically lock after set amount of time it doesn’t always work. The garage broken glass detector is constantly saying it’s not working for no reason. I set alarm and when I check it it’s disarmed
4 years ago
Reply from Vivint
Thank you for your feedback , Rosalind! We are so glad to hear about your experience with your services and how you're loving your system.
Feb. 9th, 2021
Verified Customer
Review Source
Shantavia smith Grand Rapids, MI
Not good. I have issues with the delay on seeing who's at my door. I doesn't matter if I'm away or at home. I get the same results. However when I'm away it does take longer for camera to load when away. Sometimes by the time camera is loaded the person is walking away. Also called to cancel service .(equipment paid in full @ time of installation) 6 months later no record of this call.
4 years ago
Reply from Vivint
Thank you for your feedback , Shantavia. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.
Jan. 27th, 2021
