Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Ray

I wish they would come out with a wireless outdoor camera but the whole alarm system is a great package. It's so durable and easy to work with. The people are friendly and easy to talk o and get answers back to you in a respectable amount of time.

4 years ago

Reply from Vivint

Thank you for your feedback Ray! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Veronica

Very simple to use and any time I've ever has a question or an issue, they were quick to resolve it and very friendly and acted like they cared about me and were interested in what they could do for me. It is not cheap equipment. I am very satisfied with my system.

4 years ago

Reply from Vivint

Thank you for your feedback Veronica! We are so glad to hear about your experiences when you've contacted us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Alan

Pretty good equipment, there are a couple of issues but I was able to fix them. If I ever had an issues, they were right on the spot checking to find out if it was real or not. They call immediately whenever there is a problem with the hardware or software. They are always courteous and helpful.

4 years ago

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Verified Customer

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Linda Stafford, TX

I love that I can monitor my home from my job and you don't have to wait long to reach somebody when you call customer support. The only thing about Vivint is they won't let you have additional equipment but otherwise I am satisfied.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! We appreciate you letting us know about your experiences with accessing your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Matthew Gallup, NM

I haven't had any troubles with the cameras or the key pads or anything. It gives me peace of mind with the cameras and the doorbell. I am always able to get a hold of them and they send a tech as soon as they can if we need one.

4 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Cindee Yelm, WA

It is less expensive than what I had before and the customer service is really good. They answer quickly and are really knowledgeable. It can be a little challenging to set up but they have always been able to help. I would highly recommend.

4 years ago

Reply from Vivint

Thank you for your feedback Cindee! We are so glad to hear about your experiences with us with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Anonymous Fresno, CA

Vivint is doing a great job. Had it for over 10 years and I like all the features and the quick response times. If I have problems, they immediately respond and call the department if needed or the police. The people are knowledgeable and always want to help.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Shirley Anchorage, AK

The systems works well. It's doing what we wanted it to do. We have the doorbell and he key code to the front door and a system on our sliding glass door. It's easy to use and I can always reach somebody when I need them. They are very quick with their responses and that is extremely important to me. I am pleased.

4 years ago

Reply from Vivint

Thank you for your feedback Shirley! We are so glad to hear how you're enjoying your system and about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Anonymous San Antonio, TX

It is very useful for our needs and we are very happy with it Everything works really well, I have never had any problems with it and when I do, I get responses right away anytime. They have all the answers to our questions and communicate excellently.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Nancy Chance

I have been very satisfied with Vivint. they have had to send out tech to work out some quirks left by ADT and have done a good job.Love the techs that have come. 1 here in Columbia but will have to look up his name

4 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us.

Mar. 4th, 2020

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Verified Customer

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Pam Holton

Overall experience is very positive wish you provided doorbell camera to people who have been with you long term. Also we should get some kind of price break for loyalty. We're approached weekly by companies offering a little extra for money. We like you.

4 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 844-241-3243 to get your referral code that can lead to some great perks.

Mar. 4th, 2020

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Verified Customer

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Pete

Since day one Vivint has been easy to work with and extremely easy to use. At the same time keeping us in the know on who is at the door or if the doors are open for to long. Having teenagers at home always lends itself to doors open and guests coming over.

4 years ago

Reply from Vivint

Thank you, Pete, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jess

They bring me peace of mind knowing that they are watching over my house and family. Once I had a struggle with my devices not communicating and they sent a tech over at my convenience. It was fixed so quickly and easily. Customer service is fabulous. I will stick with them for life.

4 years ago

Reply from Vivint

Thank you, Jess, for your feedback! It is so good to know that you're enjoying your system and we are happy we could correct the issue going on with your sensors. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Verified Customer

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Laura Laredo, TX

I'm able to access everything online on my smartphone. I'm able to see my cameras and do the deactivating and activating my alarm even when I'm not there at the house. I did used customer service at the beginning of my contract. I would say excellent customer service and they were able to answer all my questions and I immediately got assistance when I needed it. The equipment itself is good. I don't have any concerns right now and it's been almost two years I've been with them.

4 years ago

Reply from Vivint

Thank you for your feedback Laura! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Ramon

I have had vivint for many years. If any door is open or anything the equipment immediately lets us know there has been a break in security. The personal is very polite. They always respond every time that there has been a need they are there. They are very professional and very efficient. I would recommend them to anybody.

4 years ago

Reply from Vivint

Thank you, Ramon, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Fannie

If I don't know how to work something out or one of the cameras goes down, I just call them and they walk me through it. If they don't walk me through it then they'll send someone here to help me. I like it because I can see everything and the people are nice and friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Fannie! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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David

I like all the equipment and all the features they have out there for you. Their customer service is very good. They talk to you right and they try to help you. I've never been turned down for anything when I called and I've always got a good reaction from the customer rep.

4 years ago

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Verified Customer

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Arnell

I haven't had any problems with it. It does exactly what it needs to do. I'm able to use my phone to view my cameras or set my alarm from a far. Only suggestion I would say is when customers are having technical issues it would be great to ask if they are able to do some of the tasks. Like when they are walking you through problem solving ask if you are able. Some people are technicnology challenged or disabled and can't hold screw or do the things they are asking you to do.

4 years ago

Reply from Vivint

Thank you for your feedback Arnell! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Patrick

It's total security. You have access through the internet and on your phone. There's so many different things you can add to the security of your home through vivint. They take care of all my situations and make sure I get squared away.

4 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us and how you're enjoying the options we have to customize your smart home experience. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Doriel

The security system is great. My cameras work really well. Everytime you call there is always someone available. The quality of the equipment is perfect. I love the doorbell. I would love if they came out with cameras with focus lights on them for outside.

4 years ago

Reply from Vivint

Thank you for your feedback Doriel! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Nancy

As far as customer service they are much better than ADT. When I have a question they are there to answer. When an alarm goes off there is a person talking to me and not a computer. I've had very little problems with the equipment but when I do it just takes one phone call to solve the problem.

4 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us and we appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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anonymous

I got it because I can control it with my cell phone but I've had problems with that lately. When you call in they are very helpful but if you need to have someone come out to your house it is very expensive. Last time I scheduled them to come out they never came. It's difficult to get batteries changed. They should give written instructions for things like that for all the devices. I shouldn't have to figure all this out myself.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Rudolph

I like the recordings, the alerts, the convenience and accessibility. Every time I've call they've been able to walk me through whatever it is that I need to do. They were knowledgeable. All the equipment requires a plug so it's taken up a lot of my outlets.

4 years ago

Reply from Vivint

Thank you for your feedback Rudolph! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Melvin

Most of the time when you call, there is no delay and they are pretty accurate and help you solve the problem. I enjoy the response when my alarm goes off, it is quick to call me back. Even when there is a false alarm, they always call. I do have problems with time to time and have to take it off the wall and put it back and I suggest they come and replace it.

4 years ago

Reply from Vivint

Thank you for your feedback Melvin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Susan

They're doing a great job for a security company. They always notify me when an alarm goes off, I love that particular feature and I definitely love the doorbell. I had a few questions and when I called, the representative was able to walk me through it and make it easy for me by simplifying it.

4 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Christie

It's decently priced and it's nice and easy having it. It's really simple and not complicated. Every time I've had an issue, they helped. The security equipment had worked perfectly all them time, even when I lose power except I have to reset the doorbell.

4 years ago

Reply from Vivint

Thank you for your feedback Christie! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Susann

They came to the door the moment I needed something and I've always found them easy to work with. They have great customer service. I've never had a single problem with them. They are ready to answer my questions. I feel very secure when my security system is enabled because ei can look through my cameras no matter where I am in the world.

4 years ago

Reply from Vivint

Thank you for your feedback Susann! We are so glad to hear about your experiences with us and how your system gives you peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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James

They told me the price would never go up and that is my only problem with that. It makes me feel more comfortable and it seems to be pretty good stuff. I wish I had a front door camera but it does what it is supposed to do. I like the app and that I can arm it even if I forget. It is a good system.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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Mary

This the first time I've ever had this type of the system and when someone rings the doorbell or walks around the sidewalk, it alerts me to let me know what is going on. The first system guy who installed it, didn't go over it much, but the second person that came out was awesome and explained it.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experiences with us and how you're enjoying your doorbell camera. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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Natalie

I have been a Vivint customer for over 5 years and I have been pleased with the service and the quality of the equipment. The few times I have interacted with them they have been quickly responsive and their staff is knowledgeable and competent.

4 years ago

Reply from Vivint

Thank you for your feedback Natalie! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Adam R.

Vivant has been a great service that has slowed us to feel more secure out at home. The customer service is great, patient and available a majority of the time. While we had some camera problems in the beginning. They customer support team has been great at helping with this.

4 years ago

Reply from Vivint

Thank you for your feedback Adam! We are so glad to hear about your experiences with us. and how your system helps you and your family feel more secure. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Charles

I like the features and the price was right. It is the first security system I've ever had and so far so good. They have excellent customer service. Anytime I call, I get an answer right away. They always respond to an alert and take care of things right away.

4 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Chesley

I have already recommended Vivint to my daughter and she switched from ADT. The monitoring service I have received from them is the best. It works and is good for the money I pay for the service. They are willing to listen to the problem anytime I call. I do with I could update my equipment sooner.

4 years ago

Reply from Vivint

Thank you for your feedback Chesley! We are so glad to hear about your experiences with us and your system. When you have a chancel, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Rhonda Central Islip, NY

It seems to be a very good quality system. I haven't had many problems with it because it is easy to use and if there are any glitches I just call and the representatives are very knowledgeable and know exactly what to do to rectify the problem.

4 years ago

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Verified Customer

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Maggie Enid, OK

It seems to be good quality and the cameras work during weather. What they offer for the price is better than what we had before. I like being able to control it from my phone. I've had to call customer support a couple of times and they were fast to resolve whatever was going on.

4 years ago

Reply from Vivint

Thank you for your feedback Maggie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Michael Flannery

Experience has been very good. The very few times that I have had trouble (battery replacements in main panel), the techs were always super friendly and very knowledgeable about what they are doing. Charisma goes a long ways, and so far I'm 2 for 2. Very pleased.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. It is so good to know that you're enjoying your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Joyce

The best security system in the world. So one broke into my home. My security system worked so well call me and the police I beat the police to my home. I didn't go into my home. Until the police wanted me to go into the house to see what was taken.

4 years ago

Reply from Vivint

Thank you, Joyce, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Brian Woffenden

It is an amazing service. The only problem we have had was we wanted to upgrade our service and we were told it would cost us between $1500 - $2000 dollars to add just 2 cameras. That is an outrageous cost for such a small upgrade

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your upgrade. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Richard Gardendale, AL

I like being able to control the system away from home and updating is easy to do. There have been a few times my system has went offline and it has to do a lot of updates. When I have called they have been able to help me with any problems I may be experiencing. It is hard to have a tech out to check your system.

4 years ago

Reply from Vivint

Thank you, Richard, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Ernest Orlando, FL

Customer service is good they, the agents seem to know what to tell you and how to fix things when they're not working correctly. I think Vivint is a good company and I just hope they don't increase their rates because we like Vivint in our home it seems to meet all of our needs.'

4 years ago

Reply from Vivint

Thank you, Ernest, for your feedback! We appreciate you letting us know about your support experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Patricia Palatka, FL

I get notified of any activity at my home even when I'm not there. I get frustrated sometimes with customer service because they want you to do something with the panel and I can't physically do it when a person without a handicap can do it and I go through this with them every single time.

4 years ago

Reply from Vivint

Thank you, Patricia, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 15th, 2020

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Verified Customer

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Donna Le Roy, IL

I was referred to them by a family member. I know that they will notify me if there's an issue. I've been able to let people in and out by my phone. When I've had difficulties their customer service has corrected it. I've been very satisfied as a customer and I've been treated very well.

4 years ago

Reply from Vivint

Thank you, Donna for your feedback! It is so good to know that you're enjoying the app's feature. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Cinderella Enterprise, AL

I can see who's coming to my door because my doorbell has a camera on it. Everytime I open a window or a door it notifies me. Each time I've had to call with a problem they've always been real thorough with helping me solve the problem.'

4 years ago

Reply from Vivint

Thank you, Cinderella, for your feedback! It is so good to know that you're enjoying your system and our support services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Derrick New Orleans, LA

I am able to link into my cameras anywhere in the world. They were very nice and very knowledgeable in their equipment and they did a great job installing it. I would recommend anyone that's starting out or wants an upgrade to get Vivint.

4 years ago

Reply from Vivint

Thank you, Derrick, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Derrick Missouri City, TX

It's been reliable. I like the alerts you get when someone comes to your door and you can talk back and forth to them. I wish there were more devices you can use that you don't have to purchase from them and you can purchase them on your own if you wanted to.

4 years ago

Reply from Vivint

Thank you, Derrick, for your feedback! We appreciate you letting us know what features you would like us to add. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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David Albuquerque, NM

The customer service is always there and a lot of issues that happen, it's not their fault but they do their best to get you back up and going. When it's working I can monitor my home from my cell phone. I like being able to open and close my garage door and answer the doorbell. The majority of the time it works but there's been times when I've really needed it and it didn't work. That's pretty frustrating. I recently had a new garage door installed with a newer type of motor and it is not compatible to the Vivint device. I would have thought it would be a simple upgrade but I found out after spending over two thousand dollars on the garage door it no longer works with my Vivint security system. I would have thought with the way technology is going these days that Vivint would have an upgrade but there is not so I don't have that feature anymore. If they could upgrade somehow that would be great.

4 years ago

Reply from Vivint

Thank you, David, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the Garage Door Controller further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Chris Turlock, CA

The company is real nice at first you know when you're signing up they're trying to get you signed up but once you're in you're locked into the contract. Customer service is isn't always great. A lot of times people were told one thing and then you get another. The salesperson will sell them a system and then when the system gets installed it's actually much different than what it was explained and I've seen that a lot of times actually. The equipment is up to date but the camera side could be a lot better. The cameras connect to the panel and then connect to the wifi so it cause a lot of issues with speed and connections. Cameras go offline all the time.

4 years ago

Reply from Vivint

Thank you, Chris, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Dennis Virginia Beach, VA

Everything is very good and operates well. I like the cameras. I think they have very good service all the time. You are able to ask questions and they're give very good information. I have really loved the service that we get.

4 years ago

Reply from Vivint

Thanks for the feedback, Dennis! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Verified Customer

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Emmanuel Coatesville, PA

I've been a customer with Vivint going on close to nine years and it has never let me down. It's always accurate so it has been a good experience. I like the automation with the cameras and knowing when somebody is near the doorbell. I like everything about it. Customer service is always good and a rewarding and productive experience.

4 years ago

Reply from Vivint

Thanks for the feedback, Emmnuel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Verified Customer

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Francisco A Miami, FL

Somebody else is my family was using it and I saw how it worked and I like it so I tried it for myself. It gives me peace of mind that there is 24/7 monitoring from our phones. It is dependable and the people are always available and professional when you have a problem. I think the contracts that they make you sign are a long time.

4 years ago

Reply from Vivint

Thank you for your feedback Francisco! We are so glad to hear that you're enjoying your system and that both you and your relative are a part of the Vivint family. When you have a chance, contact our chat support team to get your referral code using this lin:

Feb. 15th, 2020

Vivint Reviews