Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Joseph

I was experiencing some trouble at one point and they just put me in circles for a while until I had to get a little bit grumpy and then they finally solved the problem that should have been solved a month ago. the system is very user friendly. It's easy to keep up with and it's great having it on my phone.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Andres

Everything is responsive and works. The app allows me to log in and view it from my phone. The initial time I was supposed to sign up, the technician had difficulties and basically walked out on the job but when I called months later to explain what happened, the immediately rectified the situation in a day.

6 years ago

Reply from Vivint

Thank you for your feedback Andres! We appreciate you letting us know about your experiences with us and how you're enjoying your app. When you have a chance, give us a call at 1-800-216-5232 to get your unique referral code.

Mar. 8th, 2020

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Verified Customer

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Linda Baltimore, MD

I heard so many good things about Vivint so I decided to try them. I've never had any issues with the security and they are always ready to come to fix an issue. They're very attentive when you call them. I like the outside camera and access with my phone. It would be great if they lowered the monthly fee, that is my only suggestion.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with us and how you're enjoying accessing your home through your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Faith Lilburn, GA

I choose Vivint because of the lack of written commitment and the quality of the equipment. There are little technical bugs that happen every once in a blue moon but overall the program is easy and easy to maintain and customer service is really nice.

6 years ago

Reply from Vivint

Thank you for your feedback Faith! We are so glad to hear about your experiences with us. and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Marlon Florissant, MO

Keep up the good work and the great customer service. I have peace of mind that my family is safe and because of the cameras I can see what is going on outside of my home. The representatives are knowledgeable and quick to respond if the alarm goes off.

6 years ago

Reply from Vivint

Thank you for your feedback Marlon! We are so glad to hear how your system gives you and your family peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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S Las Cruces, NM

I rate them very highly except for the medical alert device is only available for you own yard. They told me soon they would have GPS system on it but that has not happened so I got a new one from another company. It does give me the feeling of security and I have not had any problems.

6 years ago

Reply from Vivint

Thank you for your feedback S! We are so glad to hear about your experiences with us and how your system helps to give you peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Richard Houston, TX

We did some research and it looked better then the system we had before. It's easy to operate and we haven't had any problems with it going out. They have 24 hour service. They've taken the time to answer the questions that we had.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Trevor

Best installation technician I have ever encountered in any industry. We are in Calgary and Kamal was incredible. Took his time with the install to ensure it was done properly and professionally, and ensured that we fully understood how to operate the system.

6 years ago

Reply from Vivint

Thank you for your feedback Trevor! We are so glad to hear about your experiences with us, and Kamal in particular. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Mary Philadelphia, PA

I like the fact it came with the camera and the doorbell so we could see who was knocking on the door. Sometimes my panel doesn't cooperate all the time and I wish it worked better with my wifi. Still I feel like it keeps us safe and they do answer the questions and walk you through everything when you do have problems.

6 years ago

Reply from Vivint

Thanks for the feedback, Mary! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Oct. 28th, 2019

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Verified Customer

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Anonymous Westfield, IN

Everything is perfect. The equipment is great. The app is terrific. Vivint is a really great company. Anytime I've ever had an issue, someone is able to answer it and get it taken care of very quickly. They're very nice. I am very pleased that I have used them for the last three years.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joseph Houma, LA

If something does happen it only takes one phone call to solve the problem. You have the ability to pull up the cameras, one your phone and the ability to talk to someone in the house. It's a wonderful system but you are limited to 5 cameras. It would be a big help if you could go up to 8 cameras.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We appreciate you letting us know about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Darling Hialeah, FL

Vivint was recommended to me by a family member. I've had a lot of issues with the equipment. They have great customer service over the phone and with their technicians that come out. They always answer my questions and are able to meet all my needs. I have access to my security system from wherever I may be.

6 years ago

Reply from Vivint

Thank you for your feedback Darling! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Evelyn Henderson, TX

They've had to help me and tell me how to change batteries. I've only had one thing that needed to be replaced since I've had it and they came out and replace it. I think the picture should appear faster on my phone from the door alarms.

6 years ago

Reply from Vivint

Thank you for your feedback Evelyn! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Nephtalie Paul

I had the worst experience with this company. I had to move in on July 24 to move another house from that day I had to call vivint to move my system and put it back in my new place. they set up an appointment for July 28th and they are not present. I had to call back and they told me it was because of my phone number a number that I took my time to call vivint 4 times to update each time they tell me that it is The fact. of the being they gave me another appointment for August 14th. of this day it is up to me again to call them. after a few days I went to the old house to collect the cameras as well as the router the new owner just handed me 2 sachets with the cameras, some of which are in very bad condition and the worst I did not find the router. when I asked the lady she told me that the technician only handed her 2 sachets. when I called vivint After spending almost 2 hours at telf they told me that it will be my responsibility if the router has disappeared because the router is from Verizon and they are not allowed to cover things that have disappeared or damage unless I had a plan for it. if I could give this company a big zero I would do it. because I do not see how this router can disappear while to enter the house you have to have the code of the door. I will not pay a penny and I will extort you from you Abstain from this company. Customer service I give zero.

3 months ago

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Verified Customer

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Robert hatfield Seguin, TX

The people at Vivint are very helpful and professional. My main reason for not giving them a 5 star rating is because of technology. primary problem is that both of my cameras can't distinguish a moving shadow from a person. I get at least 50 false notifications from my doorbell camera daily.

4 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Duaine Moreau Stafford, VA

Vivint response in both "emergencies" for over cooking and forgetting our systems were still armed and other issues has been phenomenal as they are patient, professional and mostly...understanding.

4 years ago

Reply from Vivint

This is great feedback, Duaine! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Hazler Edward Newport News, VA

Love the company and the ease of use. Only have one issue and that's the movement monitors . Keep setting off the system so I disconnected the front room. Back room works great. Water sensor doesn't work in washroom. All other aspects are great

4 years ago

Reply from Vivint

Hazler thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Terri hancock Bakersfield, CA

The hype of the salesmen is contagious, but when the actual work was started it took over 6 months to get anything online. The job was not explai ex I. Detail, leaving very little wall space in my garage. The workers were super, but one of my shelves was damaged and I gave all information to have it replaced, but never heard back from anyone. When I reached out to my salesman, he forwarded my complaint (as unhappy customer issues).

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Rhonda Costa Rio Vista, CA

Very disappointed with their customer service. Made a call for appointment and to have it elevated to a manager...NEVER got a phone call. Then called again to schedule appointment and have to wait 3 weeks. UNACCEPTABLE. Before this I told everyone about Vivint. Now I will not be tooting your horn. I get false alarms all the time because Rio Vista is very winding and the power goes out all the time!

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Don Savannah, GA

I've had it for about 5 to 6 years, I've had no problems up until now. They get to the problem and solved it as quickly as possible. Their reaction time and customer service is wonderful

4 years ago

Reply from Vivint

Thank you for your feedback Don! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Jason Kathleen, GA

I like the ease of use of it and the secure feeling. I don't really use customer service that much, but when I did I would, any type of problem I had would be resolved almost immediately.

4 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Shaina Jamestown, ND

They've been super helpful whenever I've reached out with issues. I haven't had anything break down when we've had it for two years and we get kind of crazy weather here, so it is durable especially the outside cameras.

4 years ago

Reply from Vivint

Thank you for your feedback Shaina! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Anonymous South Bend, IN

The cameras periodically screw up and they have to fix them, but anytime I have a problem there props to fix it and they do a good job. The cameras are the best part of Vivint.

4 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Patricia Shorterville, AL

The quality is good. I love the doorbell camera. It alerts me so it is a good security system. If I need customer service, I can always call and they walk me though it and help me solve my problems.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Robert Streator, IL

It makes me feel that the whole family is safe. It is a very reliable service. They monitor when the tornados are coming. It is a good overall service. It is easy to use. I am satisfied with the service.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Carol Phoenix, AZ

Never have a problem with Vivint. They have always bee really good to help me. They don't hurry me. They take their time and explain things to this old person. It is easy to use.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Kathy Kaysville, UT

My wife and I consider is to be the best of all the security systems. It has the ability to keep an eye on all the access routes into the house. The equipment is simplistic and accurate for what it does.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Arthur Hesperia, CA

When I call I usually get someone really fast to answer my question. I like that it gives me a sense of security. The images are clear on the camera. I can see if someone is at my door. It is a good product.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Pedro San Antonio, TX

Every time I all customer service with questions, they have been very helpful and replace whatever I need. It is excellent. I don't have any issues and it is a lifetime warranty so I am very happy.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Larry Springfield Modesto, CA

Always ready when there is something that triggers an alarm. Which has always been forgetting to turn alarm off or burning food. Always the friendly voice to ask if everything is good.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Jacquelyn Williams Houston, TX

We very much like Vivint; however, Vivint is more expensive than other home security services. Vivint charges for All equipment in N upgrade and extends your contract. We stay with Vivint because we are older and are hesitate about learning a new system.

4 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Nicole Springfield Waldorf, MD

Whenever I have a question, I can go to their website where there is practically everything you need but if I want to speak to a person, you have the option to call their customer service to get your answer.

4 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Delores White Revis Raleigh, NC

The company is very responsive in most instances. I could not give a 5 because of the following: Missing screw in panel and company for some reason cannot seem to put a simple screw in to stop the panel message of "loose panel cover" and, second, the alarm goes off

4 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Diana Moreno Kyle, TX

The last time I had an issue, I was on the phone with the technician for over an hour plugging/unplugging and everything else they wanted me to do to them get disconnected and have to start over again. I don’t have time to walk through steps and be told it would cost me to have a technician show up. Extremely frustrating having to TEXT back and forth to get an issue resolved.

4 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Shirley L. Erman Antioch, CA

The security system has never failed us. If we messed up our code they came right on and talked to us and sometimes they called all to mke sure it was us and not an intrude !

4 years ago

Reply from Vivint

That's what we like to hear, Shirley! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Joel M Leckie Clinton, SC

Vivint keeps my system up to date. The system provides timely weather warnings. The response time when an alarm sounds is very quick. The customer service agents are always polite and helpful.

4 years ago

Reply from Vivint

That's what we like to hear, Joel! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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William Pueblo, CO

Vivint is easy to use. It makes it easier because of the wifi set up. I like that you can open the garage door and unlock the front door. When I need support, they always solve the problem.

4 years ago

Reply from Vivint

Hi William, we appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Steve Ocoee, FL

It would be nice if they reached out to me every now and again to see how things are going because I have a nagging problem. Other than that the service has been professional and they are courteous. They are rapid to respond.

4 years ago

Reply from Vivint

Hi Steve, we appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Patrick Springfield, MO

We like that we can use the telephone to turn it on and off but there have been some little technical glitches and we have called customer service numerous times and it still hasn’t been taken care of. We keep having a problem with the glass sensor in the master bedroom. I think they should fix it for free.

4 years ago

Reply from Vivint

Thank you for your feedback. If you're still experiencing issues, we would love to investigate further. Please contact our Support team at 1-800-216-5232

Sep. 17th, 2021

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Verified Customer

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Gary Louisville, KY

It was very affordable. We've not had any problems out of the equipment. I've not really had to deal with customer service except for the initial set up and that's been pretty nice. I like the cameras.

4 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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C Saint Louis, MO

When I have problems all I gotta do is call in and we'll troubleshoot and see what's going on with. They're monitoring is the best part. They only troubleshoot it on the phone, so it might be more difficult for seniors to work with. I've been dealing with Vivint the last 10 years and I am really satisfied with what they've done.

4 years ago

Reply from Vivint

Hi C, we appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Sep. 17th, 2021

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Verified Customer

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Kenneth Seymour, TN

We've had the current system for around ten years now and it's still working great. Vivint is very prompt on helping you with all the problems. The remote access is the best part for me.

4 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Thelma Reynoldsburg, OH

Customer service is very knowledgeable and helpful when I needed them. Equipment is very user friendly. When I'm away from home, the security is comforting. Everything's good.

4 years ago

Reply from Vivint

That's what we like to hear, Thelma! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Marsha Detroit, MI

I enjoy that I can control it while away from home. Customer support reps are knowledgeable and they reply and I don't talk to machines. IOnce when we had a power outage I had no security and there was no way of me getting it hooked up. I didn't get a response because everything was closed down so I could not message them or anything and I didn't like that I was told in a case where we may not have power on the backup battery will kick in and the house will still be secure but that was not the case.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Verified Customer

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Anonymous El Paso, TX

I like that everything is right there in the app. I've only had the initial interaction with Vivint and we had initial trouble solving the problem but then eventually were able to get it done.

4 years ago

Reply from Vivint

We are so glad to hear you've had a positive experience with our products and services!

Sep. 16th, 2021

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Verified Customer

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Janice New Bedford, MA

Well they always answer the phone, they answer your questions. It's easy to use, it's wireless, if the electricity goes out it still works. They call right away if there's an alarm.

4 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Sheila Durham, NC

I like that I don't have to go to my door if I don't I don't want to, I can talk directly to the visitor without having to go to the door. We also like being able to disconnect and disarm the alarm system anywhere we are.

4 years ago

Reply from Vivint

That's what we like to hear, Sheila! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Ross Longmont, CO

Everytime I've called I've been able to get someone help me with my situation and they have been very helpful in every situation. I think they're one of the best in the industry.

4 years ago

Reply from Vivint

That's what we like to hear, Ross! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Vickie Lebanon, TN

We have no problems with the equipment. They're always helpful and they always seem to know what they're talking about and they get my problems resolved. I always can talk to someone when I need to.

4 years ago

Reply from Vivint

That's what we like to hear, Vickie! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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William Converse, TX

When we did the initial set up they provided the options and made suggestions. As we worked through it, it all just seems to be the best way. I've only needed assistance once, and I was able to find everything else online.

4 years ago

Reply from Vivint

That's what we like to hear, William! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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