Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Indianapolis, IN

We very much appreciate the service that we received over the years. Everything seems to work okay. Sometimes we have some internet problems but it might be caused by the internet and not by Vivint. They listen and pay attention and fulfill our needs. We feel that we are secure. The customer response has been very good.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Jacob Des Moines, IA

If you have any questions they are more than happy to help you out and everybody's always been knowledgeable. Any questions you have they're able to answer in a second and if there's any problems they're able to fix it right away. If there is a situation with the system or an alarm or anything like that they use every means possible to contact with you and are really good about taking care of you. I've never had any problems with anything, but I definitely see where it could be a little bit more discreet.

3 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Joseph Butte, MT

The camera on the doorbell is probably the best. We're very very happy with it. Each time we've had a problem they've been able to solve it very quickly. We have had it installed for six years now and I have no problems at all.

3 years ago

Reply from Vivint

That's what we like to hear, Joseph! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Mary Sacramento, CA

The best part is that I can see what's going on at my house no matter where I'm at. As long as I have had it, there's been absolutely nothing wrong with it. I'm getting my money's worth. I haven't had any problems so I haven't even had to call them.

3 years ago

Reply from Vivint

That's what we like to hear, Mary! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Dorothy Saint Louis, MO

I enjoy knowing my home is safer. The equipment that I have is a little temperamental sometimes, but I do like the clarity of it and the ease to work it. I haven't had any issues and I like the notifications. The alarm went off one morning while I was standing right in front of it during an electrical outage. I feel good that I have Vivint.

3 years ago

Reply from Vivint

That's what we like to hear, Dorothy! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Sandy Fresno, CA

I am so sorry I choose Vivint for my Security system. It has many hoop-la's that I do not need and don't even know exist. The alerts stay on my phone and every since I joined Vivint, the battery on my phone has to be recharged twice a day. The contract is way over my head. $3,500 for equipment when other companies give the equip away and just charge more for monitoring. The big deal about Vivint is that after 6 long years the payment for monitoring will never go up and will stay at a decent amount. Buttt..... after 6 years the equipment will be extremely outdated and I'll have to start over, so I've gained nothing. I kick myself every time I think of how much I spent on the system and how I was charmed into the purchase. I guess I truly am a senior citizen, gullible and quick to make a decision.

3 years ago

Reply from Vivint

Sandy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Belinda George-Peoples Birmingham, AL

I really enjoyed it when I first got my system. I've been trying to reach my retailer, and he hasn't returned ANY of my calls since I had an issue with it. For some reason, my camera very seldom makes the noise it was making at first where the red light on the camera will come on. Sometimes it does and sometimes it does not. I am not so happy right now. It started it about 2 months ago.I don't know what to do..

3 years ago

Reply from Vivint

This is great feedback, Belinda! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Carolyn Tyree Benton, AR

I was very pleased until i found out I have to pay a service fee and $50 for any new sensors. I have installed all new windows and cannot figure if the sensors I have will fit or how to install them again. I cld Customer Service and he said I wld have a service fee and each new sensor wld be $50. I paid a lot for this alarm system and I think it is rediculous to have to pay so much for these additional sensors. If the old ones do not work, then I will have an additional $200. I'm just not happy about this.

3 years ago

Reply from Vivint

This is great feedback, Carolyn! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Karen Garverich Mobile, AL

I love the system. Only problem for me is that I am not very savvy with the computer. When I needed help I needed someone to come to my home. Had to wait over a week. But the technician was great! He was very professional and very nice.

3 years ago

Reply from Vivint

This is great feedback, Karen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Christine Halford Columbia, MD

I love everything about vivint. I love the security system, how it works directly with the door lock. The door bell camera is clear. The cameras in the house are clear. I wish all the cameras were me clear at night. I was the 24 recording was included. I love that you can talk through the cameras

3 years ago

Reply from Vivint

This is great feedback, Christine! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jordan Stewart Nicholasville, KY

I really like the systen EXCEPT the technicians are not super knowlegdeable. For example the one hooking up my system when i moved didnt know how far away one of the cameras could be from my house or router. Wanted it on my detached garage but decided against it because tech was “unsure”. I really question the price point also Sometimes i wish i had not signed the contract (because of the price) but nothing i can do now. The cameras are a tad “laggy” when viewing away from home but other than that i like everything else vivint has to offer

3 years ago

Reply from Vivint

This is great feedback, Jordan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Robert Bintner Lees Summit, MO

I had an issue with front door and garage door sensors recognizing the doors were closed. Vivint had me get two (one for each door) new sensors for the doors. It took three weeks to receive them and from the day I ordered them I had not a problem with either door since the day I ordered them. Right now, I have two sensors that I spent money for that I don't need. What do I do to return them and get a refund? The system is working great right now.

3 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with  your sensors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Cynda Eichhorn Aurora, CO

I am pleased with Vivint for the most part. When we've had alarm go off (all of which has been by accident), I have been contacted immediately and everyone has been extremely understanding and responsive. My only complaint was that our saleman promised us a life alert system at no extra charge and we never received it. I talked with a customer service rep (Ana M) on July 31,2020 at 5:49pm about this and was assured we would receive one and we never did. We have had 2 occasions that having one would have been optimal (my husband had 2 strokes).

3 years ago

Reply from Vivint

Thank you for your feedback Cynda. We appreciate your honesty about your experience with your panic pendant and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Richard Erwin Perry, GA

The customer service reps have always been helpful, knowledgeable, and friendly. I had a unpleasant experience trying to make an appointment. I could not understand her, so we never could settle on a date and time so I told her I would call back. I called the Utah number and got an appointment.

3 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Rebeca Marquez Hugoton, KS

I am very happy with vivint. I feel like it makes my life easier without having to constantly worry about what is going on at home when I am not there. It is a security measure that I do not regret taking. It ensure the safety of my home, kids, and property so I do not have to worry too much!!

3 years ago

Reply from Vivint

Thank you for your feedback, Rebeca! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Danny

I really like that it is wireless and that I can basically do everything on my phone remotely. Everything is fantastic, just a couple times customer service has had to get the techs out on site, and they never showed up or they're like a day late when I took the day off work, but other than that, it's great.

3 years ago

Reply from Vivint

Thank you for your feedback , Danny! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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William Waxahachie, TX

The best thing about using Vivint is probably the convenience of being able to see things on our mobile devices when everything is working properly. There seems to be a loss of connection between the panel and wifi system and I've had to reset the camera at times, and currently our doorbell camera doesn't work. I've received instructions on how to correct it, just haven't had the time in the past few weeks but yeah, that's kind of where some of the challenges are at the moment.

3 years ago

Reply from Vivint

Thank you for your feedback , William. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Deborah Randallstown, MD

I like having Vivint because the reliability of the video camera, the technology is always up to date. They have the most up-to-date monitoring as well, not just the home security but for carbon monoxide. The issue I have is in terms of how they have stuff divided. They have one place that has a charge for monitoring and you have another place that receives payment for the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback , Deborah. We appreciate your honesty about your experience with your payments  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Mark Elizabethtown, KY

I had some friends that have had it in the past and they were pleased with it so I went on the recommendations and i am happy that i did. The people I dealt with at Vivint were very professional. The equipment is very reliable.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Linda North Las Vegas, NV

I do see a clear picture very quickly of the person at the door. I am very happy with the way it does work and it doesn't constantly need to be charged. Everyone has been very kind and very helpful when we needed assistance recently. We had an issue in our home and we had a person out here right away to take care of it.

3 years ago

Reply from Vivint

Thank you for your feedback , Linda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Joe Lawrenceburg, KY

I have had Vivint since about 2013 and its been pretty good. I've got everything I need the control box and the app so I can control everything with it. It's just convenient. I had to use it the other day and they responded right away.

3 years ago

Reply from Vivint

Thank you for your feedback , Joe! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jenny Palmdale, CA

The best thing about using Vivint for home security is that it's convenient. I think part of the problem with customer service is that they've outsourced and sometimes English is difficult to them and I can't understand what they're saying.

3 years ago

Reply from Vivint

Thank you for your feedback , Jenny! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Kimberley Mableton, GA

You get a lot of bang for your buck. Everything seems to work like it should and when you need to get a replacement, they have a lifetime guarantee so you don't pay for it. A suggestion I have is that they should give their long-time customers free yard signs when the other ones are bad or get stolen or beat up rather than having them pay for another one.

3 years ago

Reply from Vivint

Thank you for your feedback, Kimberly . We appreciate your honesty about your experience with the yard signs and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Don Rancho Cucamonga, CA

I went with Vivint because I did some research and it was a top the list so I thought I'd give it a shot. The best thing is that it's local. If I have an issue or a question, I know I'm talking to someone who I can understand and can respond in kind.

3 years ago

Reply from Vivint

Thank you for your feedback, Don! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Gladstone Chicago, IL

I decided to go with Vivint for security because it was reasonable and very dedicated. If there is anything wrong, they always send somebody down who never stops until they get it going right. I'm really satisfied with them.

3 years ago

Reply from Vivint

Thank you for your feedback, Gladstone! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Emil Arlington, TN

I enjoy having that security to know that if something goes wrong, the appropriate responders will be called. When the battery went out, it wasn't batteries that we have, and so therefore they had to send it to us. We had no help in trying to rectify it or fix it over the phone while they talked to us. There was no support and it was just a very frustrating time.

3 years ago

Reply from Vivint

Thank you for your feedback, Emil . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anthony R Tarboro, NC

I like having using Vivint because they have immediate response time. Not only is their customer service's response prompt, but also they are courteous and professional. They have excellent cameras and their alarms are loud.

3 years ago

Reply from Vivint

Thank you for your feedback , Anthony! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Sol Saint Joseph, MO

Vivint is so reliable. You guys are awesome. I'm very happy with the service--it gives me alert signs. If I need something, you guys are there. If one person cannot help me, you let me speak with a supervisor, so it's been a good experience.

3 years ago

Reply from Vivint

Thank you for your feedback , Sol! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Matthew

It’s the best thing I can monitor my home when I'm down here in beautiful Arizona all winter when my house is up frozen burst. I'm quite happy with the service and the top-notch equipment, it's working good for me. If I have any issues, all I do is call a serviceman and they're here within the same day most of the time to fix any problems.

3 years ago

Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Debbie The Villages, FL

I like how easy it is to use. It does everything they said it would do when they sold it to me. I had a problem with my alarm so just calling and trying to explain it to people seemed to be quite difficult and I don't know why.

3 years ago

Reply from Vivint

Thank you for your feedback, Debbie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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James

It's nice to be secure. They are doing a really great job. I can access it from my phone anywhere. It lets me know what it going on. I really like that I can turn it off as we’re coming home or going out. If I have issues, they resolve them right away. We are not left hanging. Everything has worked out.

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Claude Pittsburgh, PA

Even though we live in a good neighborhood, I’d rather have it and not need it than not have it. The system is efficient and easy to operate. If there are any issues, I call tech support and they walk me through it but problems are far and few between.

3 years ago

Reply from Vivint

Thank you for your feedback, Claude! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Rafael Humble, TX

Vivint is the best security company to me. They are a little pricey but it is worth it. I feel secure in my home and if there is a problem, I can call them and they help me with any problem as soon as I call. I am very happy.

3 years ago

Reply from Vivint

Thank you for your feedback , Rafael! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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N Birmingham, AL

Whenever I call customer service, the people I’ve spoken with have been great. They are very good about explaining. If I call and leave a message, they are very prompt about calling me back. I like the equipment too. The panel is a very good feature and I love the connection with my phone.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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K.G. Pittsburgh, PA

I loved this company and still really like them but customer services experience left me a bit unhappy which is why only four stars. The equipment has always worked and the service as always been reliable. I feel the price is fair but I can't say that I have really compared it with any other companies to truly know and I don't use a lot of items offered to know the price ranges for those.

3 years ago

Reply from Vivint

Thank you for your feedback, K.G. We appreciate your honesty about your experience with our customer service and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Chris Norman, OK

Overall, the home security, thermostat adjustments (via app), and live cameras have been good and we have gotten our money's worth for that. The partnership they have with the myQ app for opening and closing the garage door is a lot to be desired. It is supposed to be synced with the Vivint app, but it is constantly having issues that feature has not lived up to its name. At the time of this survey, the issue remains ongoing.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Katy Carson City, NV

Everything and everyone has been great. We love all the different features, and that we can control things from our phone when we're away from the house. Set up and install was super easy and fast. I recommend this product/service to everyone.

3 years ago

Reply from Vivint

Thank you for your feedback, Katy! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Taya Martley Saint Louis, MO

I appreciate the customer service. I did not like the attitude of the gentleman who last installed my equipment. I don't want him to come back. He was ignorant and rude. He left a mess and left without saying anything but, also left me to call and get technical support over the phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Taya. We appreciate your honesty about your experience with your installer and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Laura Rivas San Antonio, TX

Alarm works fine. The app is terrible and takes forever to load regardless of wifi. I've had really good customer service and service that has been fair. The doorbell camera very often doesn't pick up people who come to the door. I feel that for the price I pay the app and doorbell should work better, and I feel sort of stuck because I'm paying for their equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Laura. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Jacqueline

Customer service had always been wonderful. If I have a problem, I can either talk to them on the panel or on the phone. They are helpful. It isn’t very often because they have a good system. It is excellent. I like that it tells me if the front door is not closed.

3 years ago

Reply from Vivint

Thank you for your feedback , Jacqueline! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Carol Morrow, OH

Vivint offered more protection. I was looking for a button and I was paying forty dollars a month and I found I could also get my house protected for that money. They are a lot better than another popular company. They always answer my calls.

3 years ago

Reply from Vivint

Thank you for your feedback, Carol! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Wilmington, DE

The people are very courteous but we had to call 3 times to verify a problem and they couldn’t do what they needed to distance and the third called arranged a technical person to come out. That was fabulous. We are satisfied. It is easy to set it off.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Robert Fort Lauderdale, FL

Vivint keeps me in the loop. Three years after I installed it someone called and said they were going to upgrade the equipment but it wasn’t Vivint. It was a scam. Vivint doesn’t charge for service. They even tell when there is issues. I am happy with them.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Suzanne Columbia, MD

Reliable and sensitive, if I would sneeze on the glass break, it would set it off. I like that if I accidentally set it off, they call right away. I like being able to do things with the camera. I never have any technical issues.

3 years ago

Reply from Vivint

Thank you for your feedback, Suzanne! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Norm

Even though it is a US company, they are still good at helping me resolve issues in Canada. I’ve had experiences with other companies and the staff at Vivint is just right. I like the camera and the ability to open the door on the keypad.

3 years ago

Reply from Vivint

Thank you for your feedback, Norm! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Linda Cape Coral, FL

I’ve been recommending Vivint to a bunch of people. I am very satisfied with it. It is a good company. They don’t stink when you ask questions. They are nice to you. Very courteous and caring. They try their best to help people.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Sandra Rocky Mount, NC

All the people we’ve communicated with at Vivint have taken care of our problems right away. They don’t charge for sending out a technician. I love the camera and that you can control everything even the thermostat from your phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Sandra! We are so glad to hear about your experience with your technician and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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A Spring, TX

I really appreciate that they respond quickly but technical support is not always very good. It depends on who is on the other end. Sometimes they are very knowledgeable but sometimes the person does not know what they are talking about. Also sometimes they don’t tell you something is about to be updated and the system just goes down.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Charles Las Vegas, NV

Best feature is that it uses regular batteries. We don’t have to pay exorbitant fees for batteries. We had a company give us an offer for a lower price and Vivint matched it. It really has the best pricing. We’ve had them for twenty years and we’ve been happy.

3 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jorge Harvest, AL

The system is easy to program and to access and it is easy to troubleshoot. The service people have the knowledge to help. The equipment is standard in design and reliability but it has a lot of state of the art features and outperforms other companies.

3 years ago

Reply from Vivint

Thank you for your feedback , Jorge! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

Vivint Reviews