Vivint Reviews

Worst experience with any company I have ever had I will preface this by saying that I do not have any complaints about the system itself and I enjoy the convenience of it. However, I have never in my life had the type of issues I am having with the customer service and the way the business is ran with any other type of company AT ALL. Their sales tactics are based on lying, being deceitful, and prying upon genuine needs parents need for their children to mislead them into a service contract that is based on false promises. I was told by the sales rep that they would buy me out of my Brinks contract. I told them I did not know how much I owed and they said over and over again, "Do not worry about it, we will take care of it." However, that was a complete lie. They only give money towards it but had no intention of buying the whole contract out. Due to me not having an addition $800 dollars in my bank account to pay out of pocket to buy myself out of my Brinks contract, I called Vivints customer service and explained my concern and disappointment on the deceptive sales tactics. After being on the phone for hours and talking to 4 different departments they gave an additional amount but still wouldn't cover they entire buy out even though thats why I was told and guaranteed would happen. Due to me being a mom of 6 I do not exactly have hundreds of extra dollars that I could put towards buying myself out of my Brinks contract. So I decided to just pay both my Vivint security system and to continue paying my BRINKS every month. Because paying my monthly payment of $60 to BRINKS until the balance was low enough to use the VISA gift card from VIVINT to pay it off was the only option since I did not have the hundreds of dollars I could pull out at one time to do so. I discussed this plan with VIVINT customer service and they said that, "It was probably the best bet, because VIVINT would not give me any additional money to pay off my BRINKS account" even though that was what I was told would happen by the sales representative. Once I got the balance of Brinks low enough I went to go pay the amount off the VIVENT gift card that had the $1500 on it expired. I called the card company which stated that it expired and they refunded the money back to the issuer and I would need to call VIVINT. So I did. I talked to four different people, one which was a manager, who stated they could not do anything for me. That it was my fault for not paying attention to the expiration on the card. Even though I explained to them why I couldn't use the card to pay off BRINKS because it would of required me to pay out of pocket hundreds of dollars I did not have. She said, "That was something I should of figured out." "That she understood and sympathized that I was now out of $1500 dollars" she said it in the most condescending way as I was crying and nearly hyperventilating on the phone about how could their company corner people like they did to me. That how could they not do anything when they gave me $1500 dollars that they can see I DID NOT use because it got refunded back to them and just said, "Well you should have used the card when it was valid." They then transferred me to their loyalty department who said they could compensate me $10 a month for 5 months. (Which would give me 50 dollars back from the $1500 dollars that was taken back from me) or give me 20% of any additional equipment I wanted. I then stated that I would never buy additional anything from a company that takes advantage of people and is based on deceptive sales tactics and doesn't care at all about their clients and doing the right thing. Extremely disappointed, how can any company do this to people?? I tried over and over again to give the company the opportunity to correct this so I didn't have to write a review because I hate doing that to companies. BUT NO ONE from the company cared at all to help. Even when I asked for the managers boss she said "They aren't going to be able to help you either"

WARNING, HUGE SCAM. Vivint wont tell you that they will lock you in a unbreakable 5 year contract. I sign up for Vivint service july 2024 and Im still waiting for them to finish my install. The smart panel is junk it never works, the door bell doesn't work the dvr system and cameras are garbage. Customer service is a joke. Vivint solution to any problem is to send a tech out but the techs say there's nothing wrong or don't show up. So yeah don't use this scam security service. Also Vivint is involved in dozens of lawsuits for dishonest businesses practices. One lawsuits was 186 million dollars. STAY CLEAR!!!!!!!!