True Protection Reviews

3.7

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46 User Reviews

6.6

Overall Score

Compare

3.7

star star star star_half star_border

46 User Reviews

6.6

Overall Score

Compare

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Summary of Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Melanie Brinkley Conroe, TX

They were very professional and had excellent suggestions. Even after installation we had some technical glitches and they worked with me over the phone until everything was up and running, really great customer service.

4 years ago

Reply from True Protection

Thank you for the great review, Melanie! We want to make sure you have the best protection!

May. 20th, 2021

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Verified Customer

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Alexa Schroeder Austin, TX

The customer service has been top notch. We had a really helpful tech who got us set up, and everyone we have interfaced with otherwise for scheduling and inquiries have been outstanding.

4 years ago

Reply from True Protection

Wow. Alexa, we can't thank you enough for the great review. We pride ourselves on our customer service, and we can't wait for you to be a part of the True Protection family for the upcoming years.

May. 6th, 2021

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Verified Customer

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Tony Green Crosby, TX

It is super simple to use. The only issue I have is that there are no security stickers to put on the windows informing people of the security.

4 years ago

Reply from True Protection

Thank you for the amazing review, Tony. We have security signs that you can post in front of your house to help deter intruders. Please reach out to our customer service at (888)-793-0079.

May. 6th, 2021

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Verified Customer

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Homeowner Houston, TX

True Protection has provided our family with excellent customer service, great pricing, and an easy-to-use app.

4 years ago

Reply from True Protection

Glad to hear it! Our priority is your safety!

May. 20th, 2021

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Verified Customer

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Daniel W White Jr. San Antonio, TX

Good experience fair and timely. Great Customer service and very efficient in handling false alarms at my home.

4 years ago

Reply from True Protection

Thank you, Daniel.

May. 18th, 2021

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Verified Customer

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Dustin Green Haslet, TX

Easy and smooth. The representative and technician knew exactly what I need and how to best locate said equipment.

4 years ago

Reply from True Protection

Thank you, Dustin. Our licensed technicians don't just set up your security system, but try to leave you with the knowledge you need to properly operate your system efficiently.

May. 6th, 2021

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Verified Customer

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Twanna Buford Manor, TX

High-quality products combined with excellent customer service and savvy tech expertise

4 years ago

Reply from True Protection

We appreciate your 5-star rating, Twanna! Thank you for the kind words!

May. 26th, 2021

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Verified Customer

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Paul Marble Falls, TX

Very good service since day one. I had particular equipment in mind and it made it happen.

4 years ago

Reply from True Protection

Thank you, Paul. Glad we could find the right security system for you!

May. 18th, 2021

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Verified Customer

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Twila Richardson San Antonio, TX

My experiences with them from sales to installation, removal/relocation have all be outstanding.

4 years ago

Reply from True Protection

Thank you, Twila. We try to make the installation process just as smooth as relocating your security system. Glad to have you a part of the True Protection Family.

May. 18th, 2021

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Verified Customer

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Eileen Schuchart Portland, TX

I like my alarm system. If there are any issues, they are addressed and resolved.

4 years ago

Reply from True Protection

If you need us, we'll be there in a hurry. Thank you for your kind review, Eileen.

May. 6th, 2021

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Verified Customer

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Geoff Rogers Pflugerville, TX

Quick calls after alarm goes off. Very good customer service!

4 years ago

Reply from True Protection

Your safety is our priority, Geoff! Our customer service is always ready to assist you!

May. 26th, 2021

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Verified Customer

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Anthony Mendizabal

Exceptional Customer Service for service and product they support !

4 years ago Edited January 10, 2024

Reply from True Protection

Thank you so much for the great review and for spreading the word about True Protection, Anthony. We work hard to provide the best customer service possible, and we're glad to hear we hit the mark for you.

May. 5th, 2021

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Verified Customer

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Bagby Austin, TX

Great re-installation. Works wonderfully.

4 years ago

Reply from True Protection

Thank you for the 5 stars, Bagby! We want to make sure things are running smoothly for you!

May. 26th, 2021

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Verified Customer

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Anonymous Nixon, TX

It’s pro texting my family like they said they would

4 years ago

Reply from True Protection

So glad to hear everything is working well! Your safety is always important!

May. 26th, 2021

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Verified Customer

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Patricia San Antonio, TX

Everything has been going well, no complaints.

4 years ago

Reply from True Protection

Thank you for the 5-star rating, Patricia! Give us a call if you need anything further!

May. 20th, 2021

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Verified Customer

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Dale Helotes, TX

Everything works as expected.

4 years ago

Reply from True Protection

Thank you, Dale.

May. 18th, 2021

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Verified Customer

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David Craig Cibolo, TX

Great customer service, specifically from Chris J

4 years ago

Reply from True Protection

Thank you, David. We love having Chris on our team. Welcome to the True Protection Family.

May. 18th, 2021

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Verified Customer

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David Lockhart, TX

Awesome customer service & knowledge of products

4 years ago

Reply from True Protection

Thank you, David.

May. 18th, 2021

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Verified Customer

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Elijah Gary

Great experience would use them over and over again

4 years ago Edited January 10, 2024

Reply from True Protection

It's wonderful to hear from you, Elijah. True Protection started as a local company, and has now expanded into every major city in Texas. With continued support from great customers like you, there's no telling what is possible.

May. 6th, 2021

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Verified Customer

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David Lockhart, TX

Outstanding Customer Service...Chris J.

4 years ago

Reply from True Protection

We agree with you, David. We have the most outstanding employees in Texas!

May. 6th, 2021

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Carolyn Hazleton, PA

Home protection is very important and customer service answered my questions and concerns quickly.

3 years ago

Reply from True Protection

Thank you Carolyn!

Sep. 5th, 2022