True Protection Reviews

3.7

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46 User Reviews

6.6

Overall Score

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3.7

star star star star_half star_border

46 User Reviews

6.6

Overall Score

Compare

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Summary of Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Uday Leander, TX

I requested to sign up for a service and there was no response. No one returned my calls or next steps. I ended up going with another company. Keep in mind, I was an existing True Protection customer willing to sign a new contract.

4 years ago

Reply from True Protection

This is dishearting to read, Uday. Sorry to hear about your trouble getting through. Please call (832)626-0178 or leave your contact information and we will have someone reach out immediately.

May. 20th, 2021

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Verified Customer

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Love Tapia

I’ve only had the service and equipment for 5 months and the some of the equipment has failed. When I try calling for service they want to send a tech out for $60 plus I have to be home during their business hours which I work myself at that time as well.

4 years ago Edited January 10, 2024

Reply from True Protection

Sorry to hear about your experience, Love. Please reach out at (888)-793-0079 and we can try to work with your schedule and find a solution to this problem.

May. 5th, 2021

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Verified Customer

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Jorge Lira San Antonio, TX

The call service to true protection is great. But the actual surveillance is horrible. My cameras fill up their recording capacity in no time. When I had an emergency I couldn't even use my system to view any necessary footage. The doorbell cam is slow to open as well as the chime is broken.

4 years ago

Reply from True Protection

I'm sorry to hear about your issues with your DVR and doorbell camera, Jorge. Please reach out (888-793-0079) so we can further assist you in fixing any issues with your security equipment.

May. 5th, 2021

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Verified Customer

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Sarah Gallardo Boerne, TX

My security cameras have been out and I can't get a service call for someone to fix them. No call back or anything.

4 years ago

Reply from True Protection

I'm sorry you haven't been able to reach us, Sarah. Please reach out to (888)-793-0079 and we can schedule a service technician to come and repair your camera.

May. 6th, 2021

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Verified Customer

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Jesus Pescina San Antonio, TX

I hate that the security cameras only record special events and the storage gets full quick.

4 years ago

Reply from True Protection

Sorry you are having issues with your security system, Jesus. We would love to help you get this fixed ASAP. Please reach out to customer service (888)-793-0079.

May. 8th, 2021