True Protection Reviews

3.7

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46 User Reviews

6.6

Overall Score

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3.7

star star star star_half star_border

46 User Reviews

6.6

Overall Score

Compare

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Summary of Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Michael Martin Houston, TX

I have called multiple times to correct my account I have four locations with you. I was given the wrong permit for the last location and it was returned by the county in the mean time the city fined me $500. I also had a request for a service call which was a no call no show to the house. Half my system at the house does not work I have called true protection three times to rectify it he situation amd have not received a call back or any contact whatsoever.

4 years ago

Reply from True Protection

We are terribly sorry to hear about your experience, Michael. We value you and your business. Please call (888) 793-0079 and we will make this right.

May. 18th, 2021

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Verified Customer

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Lynne Austin, TX

The guy came and installed a new front door sensor and it fell off in four days. It has been THREE weeks and he keeps rescheduling and then not showing!

4 years ago

Reply from True Protection

Lynne, we are sorry you have had to deal with this. Please call (888) 793-0079 and we will send someone out to fix this issue for you ASAP.

May. 18th, 2021

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Verified Customer

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Robert Bo O Humble, TX

I do not like the true protection cameras. It only records videos and detects motion when the alarm is set to on. It is a crappy system. Waste of money

4 years ago

Reply from True Protection

Robert, let us make this right. Please reach out to (888)-793-0079 so we can resolve the issues with your security system. Our systems are supposed to record whether or not your system is armed, and we can also fix the issue you are having with motion detection.

May. 6th, 2021

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Verified Customer

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Teresa Salas Winslett Cibolo, TX

They do not do anything any other company would do at an even lower price and they don't stick you with a contract that you can't get out of!

4 years ago

Reply from True Protection

Sorry to hear about your experience, Teresa. We love going above and beyond for our customers. Please call customer service (281) 820-2810. We would love to show you our commitment to our customers.

May. 20th, 2021

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Verified Customer

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Carolina Beatriz Mendez Humble, TX

Techinical staff is unavailable. Appears there's only one person answering calls who is not a technical guy to resolve issues over the call.

4 years ago

Reply from True Protection

Sorry you are having technical issues, Carolina. Please call (888) 793-0079 and we will have a qualified person answer any questions you may have.

May. 18th, 2021

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Verified Customer

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Stacy walton Boerne, TX

Terrible along with terrible customer service

4 years ago

Reply from True Protection

Sorry to hear about your experience, Stacy. Please contact us at (888)-793-0079 so we can help you with your security system in any way we can.

May. 5th, 2021