True Protection Reviews

3.7

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46 User Reviews

6.6

Overall Score

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3.7

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46 User Reviews

6.6

Overall Score

Compare

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Summary of Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Megan Cooke San Antonio, TX

The doorbell camera has issues all the time and the app is frustrating with the video contact, but everything else works. I was also promised a $100 visa gift card as part of the sign up promotion and I never received it even after emailing and asking about it. So that was super disappointing

4 years ago

Reply from True Protection

We are sorry to hear you didn't receive your gift card, Megan. Please reach out to customer service at (888)-793-0079 and we would love to help you fix your doorbell camera.

May. 6th, 2021

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Verified Customer

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C. Gonzales Humble, TX

The doorbell camera rarely shows when the door bell is rung. Both cameras doorbell and outside view takes several attempts to open. And the outside camera often freezes

4 years ago

Reply from True Protection

Sorry, you're experiencing these technical difficulties. Will you please call us (281) 820-2810 to run a checkup on your system and see where the issue is stemming from.

May. 26th, 2021

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Verified Customer

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Ellyn Austin, TX

Technology is unreliable. App is confusing. Help videos to not look like my equipment.

4 years ago

Reply from True Protection

Sorry you are having trouble with your App, Ellyn. Please call (888) 793-0079 and we will answer any questions regarding our app, and fix any problems you may have with your security system.

May. 18th, 2021

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Verified Customer

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0 Katy, TX

Pretty good. Going back I would not have locked myself into a long term contract.

4 years ago

Reply from True Protection

Glad to hear you are pleased with our service, O. Though, we offer month-to-month security options, you will receive a discount on service with a long-term contract.

May. 6th, 2021

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Verified Customer

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Rebecca Everitt Dallas, TX

Doorbell camera will not work. Have contacted multiple times for them to send someone out.

4 years ago

Reply from True Protection

We would love to help you fix the issue with your doorbell camera. If you call (888)-793-0079 I assure you we will have someone sent out to come to repair your doorbell camera.

May. 6th, 2021

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Verified Customer

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Anonymous Katy, TX

Hard to get someone to call you back once you’ve signed up.

4 years ago

Reply from True Protection

Sorry about your experience. We would love to call you and help you with any of your security needs. Please message us your number or call (281) 820-2810 and we would love to help.

May. 26th, 2021

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Verified Customer

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Amber Villarreal San Antonio, TX

Cameras don’t let us know when someone is walking past

4 years ago

Reply from True Protection

We're sorry to hear that you are having camera issues, Amber. Please give us a call so we can try and get things working their best for you.

May. 20th, 2021

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Verified Customer

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Clayton Moore San Antonio, TX

The Camera is slow picking people or other thing up..

4 years ago

Reply from True Protection

Thank you for the feedback, Clayton. Please reach out (888) 793-0079 and we will have this issue fixed for you.

May. 18th, 2021