True Protection: Read 46 User Reviews From Real Homeowners

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Verified Customer

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Christy Austin, TX

The overall service is good. There are just a couple of items that could be better, for example there is a 2 minute delay of being informed the system detected something. Also, there are times when I clean out the saved video, and a week or two later, there is a flood of video from the time frame I already deleted. Just odd that those didn't come up sooner.

3 years ago

Reply from True Protection

Thank you, Christy. We would love to investigate this issue further. Please reach out to support (281) 820-2810 and we will get these technical difficulties resolved ASAP.

May. 26th, 2021

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Verified Customer

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Melanie Brinkley Conroe, TX

They were very professional and had excellent suggestions. Even after installation we had some technical glitches and they worked with me over the phone until everything was up and running, really great customer service.

3 years ago

Reply from True Protection

Thank you for the great review, Melanie! We want to make sure you have the best protection!

May. 20th, 2021

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Verified Customer

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Alexa Schroeder Austin, TX

The customer service has been top notch. We had a really helpful tech who got us set up, and everyone we have interfaced with otherwise for scheduling and inquiries have been outstanding.

3 years ago

Reply from True Protection

Wow. Alexa, we can't thank you enough for the great review. We pride ourselves on our customer service, and we can't wait for you to be a part of the True Protection family for the upcoming years.

May. 6th, 2021

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Verified Customer

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Megan Cooke San Antonio, TX

The doorbell camera has issues all the time and the app is frustrating with the video contact, but everything else works. I was also promised a $100 visa gift card as part of the sign up promotion and I never received it even after emailing and asking about it. So that was super disappointing

3 years ago

Reply from True Protection

We are sorry to hear you didn't receive your gift card, Megan. Please reach out to customer service at (888)-793-0079 and we would love to help you fix your doorbell camera.

May. 6th, 2021

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Verified Customer

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Uday Leander, TX

I requested to sign up for a service and there was no response. No one returned my calls or next steps. I ended up going with another company. Keep in mind, I was an existing True Protection customer willing to sign a new contract.

3 years ago

Reply from True Protection

This is dishearting to read, Uday. Sorry to hear about your trouble getting through. Please call (832)626-0178 or leave your contact information and we will have someone reach out immediately.

May. 20th, 2021

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Verified Customer

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Michael Martin Houston, TX

I have called multiple times to correct my account I have four locations with you. I was given the wrong permit for the last location and it was returned by the county in the mean time the city fined me $500. I also had a request for a service call which was a no call no show to the house. Half my system at the house does not work I have called true protection three times to rectify it he situation amd have not received a call back or any contact whatsoever.

3 years ago

Reply from True Protection

We are terribly sorry to hear about your experience, Michael. We value you and your business. Please call (888) 793-0079 and we will make this right.

May. 18th, 2021

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Verified Customer

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Jorge Lira San Antonio, TX

The call service to true protection is great. But the actual surveillance is horrible. My cameras fill up their recording capacity in no time. When I had an emergency I couldn't even use my system to view any necessary footage. The doorbell cam is slow to open as well as the chime is broken.

3 years ago

Reply from True Protection

I'm sorry to hear about your issues with your DVR and doorbell camera, Jorge. Please reach out (888-793-0079) so we can further assist you in fixing any issues with your security equipment.

May. 5th, 2021

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Verified Customer

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Love Tapia

I’ve only had the service and equipment for 5 months and the some of the equipment has failed. When I try calling for service they want to send a tech out for $60 plus I have to be home during their business hours which I work myself at that time as well.

3 years ago Edited January 10, 2024

Reply from True Protection

Sorry to hear about your experience, Love. Please reach out at (888)-793-0079 and we can try to work with your schedule and find a solution to this problem.

May. 5th, 2021

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Verified Customer

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Tony Green Crosby, TX

It is super simple to use. The only issue I have is that there are no security stickers to put on the windows informing people of the security.

3 years ago

Reply from True Protection

Thank you for the amazing review, Tony. We have security signs that you can post in front of your house to help deter intruders. Please reach out to our customer service at (888)-793-0079.

May. 6th, 2021

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Verified Customer

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Tiffany Martin Rosharon, TX

Everything has been working as it should, so there has been very little need for CS interactions. My only concern is that I wis my monthly cost was a little less.

3 years ago

Reply from True Protection

Glad to hear your security system is working smoothly, Tiffany. We aim to give the most competitive price available when it comes to home security.

May. 7th, 2021

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Verified Customer

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C. Gonzales Humble, TX

The doorbell camera rarely shows when the door bell is rung. Both cameras doorbell and outside view takes several attempts to open. And the outside camera often freezes

3 years ago

Reply from True Protection

Sorry, you're experiencing these technical difficulties. Will you please call us (281) 820-2810 to run a checkup on your system and see where the issue is stemming from.

May. 26th, 2021

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Verified Customer

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JULIO ALVA San Antonio, TX

I had not much tech support after the system was installed, my doorbell never worked correctly not the camera but the bell itself.

3 years ago

Reply from True Protection

Please give us a call, Julio. We want to make sure all your equipment working at its best.

May. 20th, 2021

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Verified Customer

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Homeowner Houston, TX

True Protection has provided our family with excellent customer service, great pricing, and an easy-to-use app.

3 years ago

Reply from True Protection

Glad to hear it! Our priority is your safety!

May. 20th, 2021

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Verified Customer

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Daniel W White Jr. San Antonio, TX

Good experience fair and timely. Great Customer service and very efficient in handling false alarms at my home.

3 years ago

Reply from True Protection

Thank you, Daniel.

May. 18th, 2021

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Verified Customer

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Dustin Green Haslet, TX

Easy and smooth. The representative and technician knew exactly what I need and how to best locate said equipment.

3 years ago

Reply from True Protection

Thank you, Dustin. Our licensed technicians don't just set up your security system, but try to leave you with the knowledge you need to properly operate your system efficiently.

May. 6th, 2021

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Verified Customer

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Twanna Buford Manor, TX

High-quality products combined with excellent customer service and savvy tech expertise

3 years ago

Reply from True Protection

We appreciate your 5-star rating, Twanna! Thank you for the kind words!

May. 26th, 2021

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Verified Customer

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Twila Richardson San Antonio, TX

My experiences with them from sales to installation, removal/relocation have all be outstanding.

3 years ago

Reply from True Protection

Thank you, Twila. We try to make the installation process just as smooth as relocating your security system. Glad to have you a part of the True Protection Family.

May. 18th, 2021

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Verified Customer

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Paul Marble Falls, TX

Very good service since day one. I had particular equipment in mind and it made it happen.

3 years ago

Reply from True Protection

Thank you, Paul. Glad we could find the right security system for you!

May. 18th, 2021

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Verified Customer

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Eileen Schuchart Portland, TX

I like my alarm system. If there are any issues, they are addressed and resolved.

3 years ago

Reply from True Protection

If you need us, we'll be there in a hurry. Thank you for your kind review, Eileen.

May. 6th, 2021

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Verified Customer

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Geoff Rogers Pflugerville, TX

Quick calls after alarm goes off. Very good customer service!

3 years ago

Reply from True Protection

Your safety is our priority, Geoff! Our customer service is always ready to assist you!

May. 26th, 2021

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Verified Customer

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Lynne Austin, TX

The guy came and installed a new front door sensor and it fell off in four days. It has been THREE weeks and he keeps rescheduling and then not showing!

3 years ago

Reply from True Protection

Lynne, we are sorry you have had to deal with this. Please call (888) 793-0079 and we will send someone out to fix this issue for you ASAP.

May. 18th, 2021

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Verified Customer

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Anthony Mendizabal

Exceptional Customer Service for service and product they support !

3 years ago Edited January 10, 2024

Reply from True Protection

Thank you so much for the great review and for spreading the word about True Protection, Anthony. We work hard to provide the best customer service possible, and we're glad to hear we hit the mark for you.

May. 5th, 2021

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Verified Customer

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Robert Bo O Humble, TX

I do not like the true protection cameras. It only records videos and detects motion when the alarm is set to on. It is a crappy system. Waste of money

3 years ago

Reply from True Protection

Robert, let us make this right. Please reach out to (888)-793-0079 so we can resolve the issues with your security system. Our systems are supposed to record whether or not your system is armed, and we can also fix the issue you are having with motion detection.

May. 6th, 2021

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Verified Customer

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Anonymous Nixon, TX

It’s pro texting my family like they said they would

3 years ago

Reply from True Protection

So glad to hear everything is working well! Your safety is always important!

May. 26th, 2021

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Verified Customer

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Bagby Austin, TX

Great re-installation. Works wonderfully.

3 years ago

Reply from True Protection

Thank you for the 5 stars, Bagby! We want to make sure things are running smoothly for you!

May. 26th, 2021

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Verified Customer

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Teresa Salas Winslett Cibolo, TX

They do not do anything any other company would do at an even lower price and they don't stick you with a contract that you can't get out of!

3 years ago

Reply from True Protection

Sorry to hear about your experience, Teresa. We love going above and beyond for our customers. Please call customer service (281) 820-2810. We would love to show you our commitment to our customers.

May. 20th, 2021

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Verified Customer

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Patricia San Antonio, TX

Everything has been going well, no complaints.

3 years ago

Reply from True Protection

Thank you for the 5-star rating, Patricia! Give us a call if you need anything further!

May. 20th, 2021

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Verified Customer

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David Lockhart, TX

Awesome customer service & knowledge of products

3 years ago

Reply from True Protection

Thank you, David.

May. 18th, 2021

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Verified Customer

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Dale Helotes, TX

Everything works as expected.

3 years ago

Reply from True Protection

Thank you, Dale.

May. 18th, 2021

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Verified Customer

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David Craig Cibolo, TX

Great customer service, specifically from Chris J

3 years ago

Reply from True Protection

Thank you, David. We love having Chris on our team. Welcome to the True Protection Family.

May. 18th, 2021

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Verified Customer

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Ellyn Austin, TX

Technology is unreliable. App is confusing. Help videos to not look like my equipment.

3 years ago

Reply from True Protection

Sorry you are having trouble with your App, Ellyn. Please call (888) 793-0079 and we will answer any questions regarding our app, and fix any problems you may have with your security system.

May. 18th, 2021

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Verified Customer

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Carolina Beatriz Mendez Humble, TX

Techinical staff is unavailable. Appears there's only one person answering calls who is not a technical guy to resolve issues over the call.

3 years ago

Reply from True Protection

Sorry you are having technical issues, Carolina. Please call (888) 793-0079 and we will have a qualified person answer any questions you may have.

May. 18th, 2021

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Verified Customer

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Rebecca Everitt Dallas, TX

Doorbell camera will not work. Have contacted multiple times for them to send someone out.

3 years ago

Reply from True Protection

We would love to help you fix the issue with your doorbell camera. If you call (888)-793-0079 I assure you we will have someone sent out to come to repair your doorbell camera.

May. 6th, 2021

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Verified Customer

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Elijah Gary

Great experience would use them over and over again

3 years ago Edited January 10, 2024

Reply from True Protection

It's wonderful to hear from you, Elijah. True Protection started as a local company, and has now expanded into every major city in Texas. With continued support from great customers like you, there's no telling what is possible.

May. 6th, 2021

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Verified Customer

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Armando Salinas San Antonio, TX

There needs to be an offering of 24 hour surveillance systems.

3 years ago

Reply from True Protection

Thank you, Armando. We offer 5-diamond certified alarm monitoring. This is all possible through our partnership with Brinks Alarm Monitoring with True Protection. Please contact us at (512)-535-7650 and we can get you set up.

May. 6th, 2021

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Verified Customer

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David Lockhart, TX

Outstanding Customer Service...Chris J.

3 years ago

Reply from True Protection

We agree with you, David. We have the most outstanding employees in Texas!

May. 6th, 2021

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Verified Customer

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0 Katy, TX

Pretty good. Going back I would not have locked myself into a long term contract.

3 years ago

Reply from True Protection

Glad to hear you are pleased with our service, O. Though, we offer month-to-month security options, you will receive a discount on service with a long-term contract.

May. 6th, 2021

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Verified Customer

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Sarah Gallardo Boerne, TX

My security cameras have been out and I can't get a service call for someone to fix them. No call back or anything.

3 years ago

Reply from True Protection

I'm sorry you haven't been able to reach us, Sarah. Please reach out to (888)-793-0079 and we can schedule a service technician to come and repair your camera.

May. 6th, 2021

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Verified Customer

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Kayona Cleveland Cleveland, TX

Great service was there in a timely manner

3 years ago

Reply from True Protection

Glad we could help you out, Kayona!

May. 26th, 2021

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Verified Customer

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Anonymous Katy, TX

Hard to get someone to call you back once you’ve signed up.

3 years ago

Reply from True Protection

Sorry about your experience. We would love to call you and help you with any of your security needs. Please message us your number or call (281) 820-2810 and we would love to help.

May. 26th, 2021

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Verified Customer

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David Knox Georgetown, TX

Products are working as anticipated, except video doorbell

3 years ago

Reply from True Protection

Thank you for the feedback, David. Please call (888) 793-0079 and we will fix the issues you are encountering with your doorbell.

May. 18th, 2021

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Verified Customer

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Jesus Pescina San Antonio, TX

I hate that the security cameras only record special events and the storage gets full quick.

3 years ago

Reply from True Protection

Sorry you are having issues with your security system, Jesus. We would love to help you get this fixed ASAP. Please reach out to customer service (888)-793-0079.

May. 8th, 2021

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Verified Customer

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Amber Villarreal San Antonio, TX

Cameras don’t let us know when someone is walking past

3 years ago

Reply from True Protection

We're sorry to hear that you are having camera issues, Amber. Please give us a call so we can try and get things working their best for you.

May. 20th, 2021

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Verified Customer

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Clayton Moore San Antonio, TX

The Camera is slow picking people or other thing up..

3 years ago

Reply from True Protection

Thank you for the feedback, Clayton. Please reach out (888) 793-0079 and we will have this issue fixed for you.

May. 18th, 2021

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Carolyn Hazleton, PA

Home protection is very important and customer service answered my questions and concerns quickly.

2 years ago

Reply from True Protection

Thank you Carolyn!

Sep. 5th, 2022

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Verified Customer

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Stacy walton Boerne, TX

Terrible along with terrible customer service

3 years ago

Reply from True Protection

Sorry to hear about your experience, Stacy. Please contact us at (888)-793-0079 so we can help you with your security system in any way we can.

May. 5th, 2021

True Protection Reviews

Summary of Reviews