True Protection Reviews

3.7

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46 User Reviews

6.6

Overall Score

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3.7

star star star star_half star_border

46 User Reviews

6.6

Overall Score

Compare

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Summary of Reviews

Star Rating

3.7

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46 Reviews

Review Breakdown

5 grade

46%

4 grade

13%

3 grade

17%

2 grade

11%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Christy Austin, TX

The overall service is good. There are just a couple of items that could be better, for example there is a 2 minute delay of being informed the system detected something. Also, there are times when I clean out the saved video, and a week or two later, there is a flood of video from the time frame I already deleted. Just odd that those didn't come up sooner.

4 years ago

Reply from True Protection

Thank you, Christy. We would love to investigate this issue further. Please reach out to support (281) 820-2810 and we will get these technical difficulties resolved ASAP.

May. 26th, 2021

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Verified Customer

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Tiffany Martin Rosharon, TX

Everything has been working as it should, so there has been very little need for CS interactions. My only concern is that I wis my monthly cost was a little less.

4 years ago

Reply from True Protection

Glad to hear your security system is working smoothly, Tiffany. We aim to give the most competitive price available when it comes to home security.

May. 7th, 2021

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Verified Customer

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JULIO ALVA San Antonio, TX

I had not much tech support after the system was installed, my doorbell never worked correctly not the camera but the bell itself.

4 years ago

Reply from True Protection

Please give us a call, Julio. We want to make sure all your equipment working at its best.

May. 20th, 2021

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Verified Customer

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Armando Salinas San Antonio, TX

There needs to be an offering of 24 hour surveillance systems.

4 years ago

Reply from True Protection

Thank you, Armando. We offer 5-diamond certified alarm monitoring. This is all possible through our partnership with Brinks Alarm Monitoring with True Protection. Please contact us at (512)-535-7650 and we can get you set up.

May. 6th, 2021

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Verified Customer

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Kayona Cleveland Cleveland, TX

Great service was there in a timely manner

4 years ago

Reply from True Protection

Glad we could help you out, Kayona!

May. 26th, 2021

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Verified Customer

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David Knox Georgetown, TX

Products are working as anticipated, except video doorbell

4 years ago

Reply from True Protection

Thank you for the feedback, David. Please call (888) 793-0079 and we will fix the issues you are encountering with your doorbell.

May. 18th, 2021