Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Fredericksburg, VA

I got it as a package deal when I got my house. The thing is, when you're on your phone, you cannot really see who is at your door.

7 years ago

Reply from Guardian Protection

Hello, thank you for the feedback on your Guardian experience! If you have any questions please give us a call 7 days a week at 1-800-PROTECT!

Apr. 6th, 2018

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Verified Customer

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R. Knazik Stephens City, VA

Our payment contract has not been straightened out yet and it is going on three months. We also need more then 30 seconds to turn off the security system

7 years ago

Reply from Guardian Protection

Hello, thank you for the feedback, it will help us improve. I looked into your account and see we are currently working on straightening this out of you, I'm so sorry for the delay!

Mar. 26th, 2018

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Verified Customer

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Tony & Ingrid Saint Cloud, FL

customer service on point... haven't had an issue with the system or hardware yet

7 years ago

Reply from Guardian Protection

Hi, thank you for the great feedback on your Guardian Protection services! We are so glad customer service has been helpful when you needed us.

Mar. 13th, 2018

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Verified Customer

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Dat Bui Oakdale, PA

They have good customer service, and a great security system that works fairly well.

7 years ago

Reply from Guardian Protection

Hi Dat, thank you for taking the time to leave Guardian a review. We appreciate your feedback and are glad to hear the system is working well for you.

Mar. 14th, 2018

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Verified Customer

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Jordan Allen Riverview, FL

It was already set up in my house. The set up was smooth, and the equipment is perfectly fine.

7 years ago

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Verified Customer

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Barajas Glendale, AZ

Guardian was recommended to me. I really like the equipment, and so far it's been very trustworthy.

7 years ago

Reply from Guardian Protection

Hi Barajas, thank you for the great review! We are honored to provide you with peace of mind every day.

Mar. 9th, 2018

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Verified Customer

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Shawn Tittley Clarksburg, MD

It was offered when we bought the house. Their customer service people have been responsive.

7 years ago

Reply from Guardian Protection

Hi Shawn, congratulations on your new home and security system! I'm glad customer care has been helpful when you needed us, that is always our goal!

Mar. 9th, 2018

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Verified Customer

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D.J. Brazwell Goldsboro, NC

Because they have been a real protector of my home...NO problems...staff is warm and compassionate

7 years ago

Reply from Guardian Protection

Hi D.J. Thank you for taking the time to leave us a review. We think you are pretty great too! Have a safe day!

Jan. 29th, 2018

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Verified Customer

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RG1 Champion, PA

Good support. Fast follow up. Customer service if easy to work with and effective the first time.

7 years ago

Reply from Guardian Protection

Hi,

Thank you for the great review. We work hard to help protect what you value most, around the clock!

Jan. 29th, 2018

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Verified Customer

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sj Cape Coral, FL

helpful and never had a problem, very easy to speak with. The Tech.are great to work with

7 years ago

Reply from Guardian Protection

Hi SJ,

Thank you for the review! I'm so glad to hear everyone was helpful when you needed us, we appreciate your business.

Jan. 29th, 2018

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Verified Customer

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Srinjvas Kondoju Mars, PA

They installed the system when I constructed the home. No issues so far; they have been prompt.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Srinjvas. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Karine Bryant Akron, OH

I went with them for me and my girls' safety. The equipment is working good. I'm at ease.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Karine. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Kristen Carini Cornelius, NC

We went with Guardian because that's who our builder recommended. We have a continuing ongoing problem with sensors in the basement bedroom.

7 years ago

Reply from Guardian Protection

Hi Kristen, thank you for the review! I looked into your account and see that a customer care agent reached out to you on 1/2/18 and the issue with the sensor was resolved. If you are still experiencing issues please let me know.

Jan. 25th, 2018

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Verified Customer

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Anonymous Aliquippa, PA

Awesome review and very happy and feel like my family is safe with this service!

7 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection a review! We are so glad to hear you are experiencing the peace of mind a monitored security system brings.

Jan. 15th, 2018

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Verified Customer

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Philip Cammarata San Antonio, TX

What's up with the $2 service charge for a printable statement? I can't disable printable statement without setting up AutoPay? Ridiculous.

7 years ago

Reply from Guardian Protection

Hi Philip,

That is correct, you can waive the service fee for signing up for auto-payment at We are sorry for any inconvenience this may cause.

Jan. 15th, 2018

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Verified Customer

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Fortune White Plains, MD

Just got it but so far so good. The app and the systems seem to link up pretty well.

7 years ago

Reply from Guardian Protection

Hi,

Thank you for leaving a review for Guardian on Best Company! It's great to hear you are taking advantage of the interactive services. The app is a great tool to keep tabs on your home security.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Joseph Stem North Port, FL

I got it because of my parents. I haven't had any problems with customer service or the equipment so far.

7 years ago

Reply from Guardian Protection

Hi Jospeh,

Thank you for choosing Guardian Protection! It's great to hear you were referred to us by family members, we appreciate the feedback.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Verified Customer

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Michael Ramirez San Antonio, TX

It was our first option when we were looking around, so we got it. The equipment is easy to learn.

7 years ago

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Verified Customer

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Charles Eberling Wellington, OH

Very positive experience with all interactions we've had with personnel and equipment.

7 years ago

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Verified Customer

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Mohamed West Henrietta, NY

Adam knows well what he is doing. He offered advise and was immediately here for follow up

8 years ago

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Verified Customer

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Rudy Rojas Portland, OR

I got it because I wanted my family to be secure. So far it has been pretty good.

8 years ago

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Verified Customer

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Stella White San Bernardino, CA

The system and equipment seems to be in good shape and sturdy. I'm very grateful to have them.

8 years ago

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Verified Customer

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William Mcneal Indianapolis, IN

I got it since the price seemed good. So far they have been good to us and give us good service.

8 years ago

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Verified Customer

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Archana Rajauopalan Concord, NC

Everything about it is very good. It's a good service and I would recommend it to my friends.

8 years ago

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Verified Customer

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Darla Montgomery Matoaka, WV'

The service was a pre-gift. I've never really had any problems with Guardian. They have been good.

8 years ago

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Verified Customer

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Ryan Mays Dundalk, MD

The service was referred to us by our builder. I have no complaints or anything at this point.

8 years ago

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Verified Customer

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Devon Brady Wilmington, DE

I went with them since they have the best customer service. They also have great technology and are very user friendly.

8 years ago

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Verified Customer

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Mary Rialto, CA

The associate was very courteous and explained everything to me and terms that I could understand

8 years ago

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Verified Customer

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Francesco Clifton, NJ

Great customer service and professional when "I" set the alarm by accident/mistake...

8 years ago

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Verified Customer

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Mektek Autocare Gwynn Oak, MD

Their customer support is excellent, and the system is good. Overall, I'm satisfied with their service.

8 years ago

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Verified Customer

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Quatara Cassel Crowley, TX

I purchased Guardian Protection because I was buying a new home. The equipment is great - 5 stars!

8 years ago

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Verified Customer

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Jerry Nunez San Antonio, TX

I haven't had it too long, but the service has been good so far. I'm happy with it.

8 years ago

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Verified Customer

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Ken Delorenzo Gibbstown, NJ

Although their sales team is easy to handle, the equipment in general is very poor. My service was upgraded without my consent and Guardian would not allow me out of the contract.

8 years ago

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Keith Dahl Riverview, FL

I would give them 0 stars if it was an option. System has never worked from the day it was installed. Doorbell never works, cameras have issues, panel locks up when disarming and the alarm goes off. They installed motion sensors that were under a recall and fail causing false alarms. Anytime you talk to them they want to charge you even when you were able to perform the function by yourself previously. Complete bait and switch company. Stay away as the do not back their product after 1 year, much less 3 months after install. Three years later and it still does not function but they will do nothing without wanting to charge you.

1 year ago

Reply from Guardian Protection

Hi Keith,
I am sorry for the frustration. Your satisfaction is important to us. Your issues were escalated to our loyalty liaison who I understand spoke to you by phone on December 7. As she indicated to you, Guardian does not give access to its proprietary programming data, per the wording in the Agreement which you signed upon choosing Guardian as your trusted security provider. We appreciate the opportunity to resolve your issues and our loyalty liaison has endeavored in every way possible to accommodate your needs. She offered: a) to waive the fee for adding-in your new door lock and as many home automation devices as you would like during a phone call at your convenience with our technical care team; b) to send a tech to your home to replace your control panel and to program your door lock for just $35, and c) to provide a courtesy review of your account by our technical care experts who can suggest ways of optimizing your video devices. You have declined all three of these generous options. With regard to your issue about not needing the number of video clips you originally agreed to, our loyalty liaison worked diligently to reduce that number for you and has issued a credit to your account and offered to reduce your monthly rate as a result. This rate reduction will go into effect as soon as you return the signed addendum acknowledging the new, lower rate. As previously mentioned, your satisfaction is important to us. If you would like to take advantage of the accommodations our loyalty liaison has made available, please contact her at the number she provided to you.
Sincerely,
Mary Lynn Moriarity
Customer Satisfaction Advocate

Dec. 13th, 2023

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Marie Simon-Moise

Within three months with guardian, I started receiving calls that they’re unable to read the panel. That kept on increasing to daily. In the the last three months, I received over forty calls. I requested a technician from them and was told that it would cost seventy five dollars plus the cost to fix the problem. I called and requested a cancellation then I was made aware that the contract was for five year . When i hired them, the duration of the contract was never mentioned. I was lead to believe that it was month to month. It only came up after I wanted out because they were not able to read my system for at least for six months. I was told by a representative that even though they couldn’t read the system, I should of accepted their daily calls to manually fixed the problem for magically years.

2 years ago

Reply from Guardian Protection

Hi Marie,
I am sorry for the difficulty. I would like to get you some assistance. Please email your account information (full name, premises address, phone number) to WeCare@GuardianProtection.com so that I can locate your account and get you assistance. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 6th, 2023

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Rachael Houston, TX

I have been a member of Guardian Protection since 2022. I have never had any problems with them until I decided to get more equipment. I asked how much it would cost to purchase a doorknob and garage door opener, and I was told that it would only be $1.00 more on my bill. Everything was installed and worked fine, then all of a sudden I get a 600.00 bill. I call them to figure out what is going on, and they tell me that I owe this from the products that I just ordered. You can understand why I was confused since my understanding was that I owed 1.00 more. I was told they would review the transcript of the call and give me a call back. I never received a call back, and that was months ago so I assumed they resolved the issue. Just recently they have shut down access to my app. So now I am not able to view any doorbell camera footage or have access to my garage. I called them just a couple of days ago about what was going on; and they told me it was because of the balance on my account. You can imagine my surprise, as I did not receive a call in months to try to resolve the issue. Obviously I am not valued as a customer, and they just want money out of me. I feel like any other business would have tried to problem solve with me especially because from my perspective, I don’t owe them anything. Also, if I knew how much it was at the time that I ordered it, I would have simply paid. However, I was either unintentionally or intentionally told something different. I am extremely disappointed with this company, and currently waiting for a call back on cancelling. Since they didn’t call me months ago at the time of the issue, I doubt I will receive a call to discuss. Also, they have reviewed the transcript of the phone call, but I did not receive a copy. This just all seems very shady.

2 years ago

Reply from Guardian Protection

Hi Rachael, I am sorry for the frustration. I believe you also posted this same complaint on Yelp a few days ago. At that time I requested that you please private message your account information so that we can try and get you some assistance. To date, we have not heard back from you. Because we are unable to locate an account using only a first name we will need some additional information to begin the research and assistance process. Kindly send your account information (full name, premises address, phone number) to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2023

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Lee Shabe Leesburg, VA

I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit. I have a credit service for my businesses that tells me when our credit is checked or when there is an event impacting our credit score. Not once were we notified via the service that Guardian ran our credit. We were told by Guardian we would have "to pay the entire installation cost up front and the first year of monitoring." Unreal. Or I could add it to my personal account and credit. Not only am I going elsewhere for my business security but I am now considering changing my home security as well.

2 years ago

Reply from Guardian Protection

I am sorry for the frustration. We have been honored to serve you as a satisfied residential customer of Guardian Protection for a number of years and hoped to provide the same peace of mind to you in securing your new business. Like all businesses, Guardian has established credit requirements that help to ensure our company remains financially sound and capable of providing quality security service to all of our customers. Consistent with this best practice, all credit reports pulled for prospective customers are documented. Guardian recommends that you reach out to Equifax if you believe your information may be incorrect. Based on the credit information reported to us in this instance, Guardian made an effort to offer you a few options -- requesting a minimal deposit or a personal guaranty in order to provide your new business with security. These options were declined. Please feel free to reach out to your sales representative if you have any questions or if we can be of further assistance to you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 19th, 2023

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Tiffane Brown Temple, TX

We purchased a home from DR Horton in 2019 and at that time, they were partnered with Guardian Protection for their Smart Home Features. After we moved into our home, a Guardian Tech came to our house to set up the "Smart Hub" and use of the Alarm.com app to control all our our Smart Devices. Of course they gave us their sales pitch for additional security/monitoring services they offer which we declined. We didn't sign anything with Guardian and at that time, there was no mention that we would be in a 3 year trial period for use of the Alarm.com app to control the Smart ZWave devices that we now OWNED. They did not mention anything in regards to the end of that 3 year trial, we would no longer have access to these ZWAVE devices to function as they are designed because they would be locked by the Guardian HUB. Additionally, we weren't given any sort of notice that our "courtesy trial period" for the Alarm.com APP was due to expire to go over options etc. We only figured out that we were no longer in our trial when we couldn't access the alarm.com app to control our ZWAVE smart devices any more. At that point, I called Guardian to find out what was going on and after spending over 2.5 hours on different occasions, they refuse to send a technician out at no charge to disconnect our zwave devices that are our personal property. The only way that they will help is to charge me 120.00 for the 1st half hour and an additional charge for every 15 minutes thereafter. Had we known that we would not be able to gain access to the devices we own after this "courtesy trial period" we would have never agreed to allow them to connect them to their useless hub. DR Horton is no longer partnered with Guardian and now uses SafeHaven and ADT who was far more helpful than Guardian at trying to help me resolve this and would not have charged a single dime to disconnect our personal devices from their hub if our hub was theirs. Wouldn't ever recommend Guardian or any of the services to anyone. Terrible customer service.

2 years ago

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Yoyo

Wish I could give them negative stars. I’m warning you now. This is the worst alarm service I’ve ever delt with. Extremely cheap equipment. Have spent 1,000s of dollars on equipment that doesn’t even work. I hate this company they rip you off - If you want a alarm company there ok , but for security cams you mine as well just pay someone to install cameras - cause they will cost you 1/8 th of the price and actually work. - you won’t need to spend over 20 hours Talking with Costume Service then have to pay 800 dollars for them and to fix one camera To a few weeks later have anoter issue where they need to come back. This company is sorta help against robbers not rob you in the process. - run I beg you run while you still can.

3 years ago

Reply from Guardian Protection

Hi Yoyo,
I am sorry for the difficulty. I would like to get you assistance. Can you please email your account information to wecare@guardianprotection.com (full name, premises address, phone number) so that I can look into this for you. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 25th, 2022

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Kate Lutz, FL

BEWARE!! Theieves and scam artists!!! They make you sign a 5 year contract and its 750 if you want to cancel. They don't care if youre no longer in the house, if you got incarcerated, if covid made you homeless, if you got a terminal illness and have to live out of a hospital, etc. You could get this security system for your sweet grandmother and they wouldn't give 2 sh*ts if she passed away, they'd still make you pay them!! These people need to just tell it like it is and admit that they DO NOT care about their customers. They care ONLY about their money. Doesn't matter who you talk to they all have the same bs responses. The service is absolutely terrible on top of everything. Cameras consistently stop working or get disconnected from internet. I haven't even had my cameras working for 2 years now. I've just been paying them every month. For nothing. No service at my home, I'm just paying them month after month. They told me I have 2 more years of paying them month after month. I dont have 750 that I can give them so canceling is not an option for me. I spoke with a few people today to try to get advice and I couldn't believe that someone I know is paying half the amount I am per month and they only had to sign a 1 year contract with Brinks Security. Now I feel extra stupid that I let these people trick me into signing up for their service. Just awful!!!!!

3 years ago

Reply from Guardian Protection

Hi Kate,
I am sorry for the frustration. I would like to get you assistance. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

May. 6th, 2022

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Joe M.

The app is worse than Ring, the cameras are worse than Ring, they limit video uploads, the cameras keep disconnecting, I had to hire an electrician to upgrade the electric for the door bell to work (I understand existing infrastructure isn’t their problem but they never mentioned any requirements), the hardware was way more expensive than Ring and the monthly bill is way more than Ring. Why did I move from Ring you ask? Because of all these positive reviews on here! I’m guessing they’re not from former Ring users. I’ve contacted them about my dissatisfaction and they said the most they could do is give me one free month ($60, after the install was close to $2k). Honestly can’t say enough how dissatisfied I am.

3 years ago

Reply from Guardian Protection

Hi Joe,
I am sorry for the frustration. Please share your account information (name, premises address, phone number) to wecare@guardianprotection.com. so that I can escalate this to our supervisor. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2022

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Bajanbeauty52 Charlotte, NC

I have been a customer for 17 years. And I can’t say that i have been a happy customer. They charge a premium price for less than stellar service. I’ve stayed because I don’t want to go through the hassle of getting a new company. But, this may change. Due to the fact alarm going off randomly for no reason. 2:00 am, 10:00 am 5:00am 1:00pm. It’s ridiculous. 4 people have been to my home. And nothing is fixed. I paid for service fees. I am fed up. This is just stupid.

3 years ago

Reply from Guardian Protection

Hi Bajanbeauty52, I am sorry for the frustration. I would like to get you some assistance. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you and getting you assistance.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 16th, 2021

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J. Mathews Waldorf, MD

This company is such a rip off. I got this service transferred to my name in November 2020 when I bought my home. Apparently that transfer was a 36-month commitment. I never use this service. I tried to cancel it in about April 2021 but was told I couldn't unless I paid a $750 fee. At that time, I was told that I had to pay that or just wait until the ONE YEAR contact was up. So I called today to make sure it wouldn't auto-renew. I then get told I have a 36-month commitment so I still have 25 months left. The rep again said I could pay a $750 cancellation fee. I then began asking what to do when I sell my home/PCS for the military. He said it would be installed in my next place or if I were going overseas, they would look at my orders to "possibly waive the termination fee." Possibly?!? I've been in the military for 13 years and I've never had issues terminating service with any company when I had to PCS. I'm actually pretty sure this goes against the Servicemembers Civil Relief Act. Never, ever do business with this company. They only want your money. Absolutely garbage. I will be posting about them on every military website, blog, and social media I can so another person doesn't get ripped off.

4 years ago

Reply from Guardian Protection

Hi J. Mathews,
Guardian Protection takes customer service seriously and your satisfaction is our goal as we work to deliver protection and peace of mind. I understand that our customer care team contacted you on October 26 and resolved this for you. They informed me that you were satisfied and stated that you planned to update your review. We do appreciate that and thank you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 27th, 2021

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Robert Caplan Conshohocken, PA

Awesome installation and training on alarm system by Betsy from Guardian Protection. Betsy was knowledgeable, extremely professional and helpful. Great experience!

4 years ago

Reply from Guardian Protection

Hi Robert,
I am happy to know that your installation was a five-star experience and that our professional technician took the time to train you on your new smart home system and answer all of your questions. Our techs love what they do and a professional installation makes all the difference. So glad you enjoyed its benefits to the fullest. I will be sure and pass along your comments to our tech's supervisor. They are greatly appreciated. Thank you for choosing Guardian, Robert. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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CREED L WAIT Fort Worth, TX

Over two years ago I contacted Guardian Protection and asked them to activate my security system. I also asked that two cameras be place d on the front of my home and one at the rear. A service person came to the home and activated the system and placed a doorbell camera. I was not provided with a manual on how to operate the system. The requested cameras were never installed. The doorbell camera stopped working after a few months. If I have a prolonged power outage then the alarm goes off and I can't turn it off. It goes off for hours. I have to get a sleeping bag and sleep in a lounge chair in the backyard in an effort to try and get some sleep. When I have called the company to complain they are very focused on, "Who was was the salesperson that you spoke with on the phone when you placed your order?" How am I supposed to know that? My response is, "What was the name of the checker who sold you your groceries last Wednesday?" This company is VERY focused on getting paid but their alarm system is a total failure, they do not provide the agreed upon services, they do not fulfill their contract, Despite all of this, they want to be paid.

4 years ago

Reply from Guardian Protection

Hi Creed,
I am sorry that you feel this way. When you reached out via Facebook in January 2021, our team followed up and attempted to make contact with you multiple times with no response. Our supervisor attempted to reach you by phone twice in January and once in February wanting to work with you on your issues. Each time, no one answered and the message received was that the voice mailbox was full. In a continued effort to make contact, our supervisor also emailed. The first email was sent January 21, 2021 at 8:40 a.m. We received notification that the email had been delivered but we did not receive a response from you. On January 29, 2021 we emailed again at 12:44 p.m. Again we received no reply. Given that we received no response to our efforts to connect and resolve the issues and given that no payment had been made since June 2020, the account was referred to a third party. Please feel free to reach out to them with any questions.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2021

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Roger Pettus Charlotte, NC

TERRIBLE start with this company! This is first 2 months: 1_ Camera installed without protection cover for wires. The wires got wet and burned camera. They had to order more parts. Camera been out for almost a month. 2_They did not install everything in the contract. 3_Did not leave or ask if we would like any logos 4_They sent out a technician with little to no experience to cover for another. Zero accomplished waste of everybody’s time. 5_The LeGrande Digital Audio does not work properly…had to order another part. 6_The motion detector does not work and didn’t learn that until after a week’s vacation. Glad the thieves were not lurking around. 7_Orders not communicated from tech to customer support. 8_To top it off spoke to a manager and she wrote down all of these issues and promised she or another manager would get back before close of business…but to be consistent with her subordinates, never heard back so another angry customer has to call back tomorrow. Please DO NOT use this company if you want protection. I would never recommend. Way too expensive…low quality and service.

4 years ago

Reply from Guardian Protection

Hi Roger.
I am sorry for the frustration. I would like to get you assistance on these issues. I am unable to locate your account in our database. Will you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor. I look forward to hearing from you. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 14th, 2021

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Chris Springfield, PA

Betsy, our technician, was very efficient with her time. She took the time to run me through all of the new features with my upgrade and ensured I understood everything.

4 years ago

Reply from Guardian Protection

Hi Chris,
Thank you for taking the time to review us. I am glad to hear that our professional technician was helpful and took the time to make sure you understand what was done. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

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Becky Shook Dallas, GA

BEWARE OF THIS COMPANY!!! We built a house in 2017 and signed a 60 month contract with guardian. Fast forward to 2020 when COVID hits and my husband loses his job, FORCING us to move out of state. The new owners don’t want to have an alarm system, fine...... however Guardian is making us pay $50 a month for 2 years to complete the contract or $700 for early termination even though we had to move for unforeseen circumstances to a state that Guardian does not service. They claim to be “ethical” and say they “care about their customers” however, their actions are far from it. They are capitalizing on their customers hardships and misfortunes. SHAME ON YOU, GUARDIAN. Nothing but a greedy company. Find a different security system company!! At least make sure you can carry the service with you anywhere you move.

4 years ago Edited September 14, 2021

Reply from Guardian Protection

I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. I understand that our customer care team will be reaching out to you in the next 24 to 48 hours.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 16th, 2021

star star star star star

Fred Englewood, FL

Harry was professional and courteous! I would recommend Guardian based on Harry and Darla. Harry walked us through how to use the system which was extremely helpful.

4 years ago

Reply from Guardian Protection

Hi Fred,
Thank you for taking the time to review and rate us. I am happy to know that our professional technician and our professional sales consultant were courteous and helpful. We know how much our customers appreciate good, understandable explanations in operating the system to its best benefit. So glad that your experience with us reflected this. I will be sure and pass along your compliments to our team members' supervisors. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 29th, 2021

star star star star star

Ab134 San Antonio, TX

Miguel, the Installation technician was friendly and very knowledgeable and answered all our questions and made sure everything was working correctly before leaving.

4 years ago

Reply from Guardian Protection

Hi Miguel,
I am happy to know that our professional technician was friendly, knowledgeable, and answered all of your questions before leaving your home, You are all set to enjoy the benefits of your new Guardian smart home security system! Our techs undergo many hours of training so that they can provide the best service experience for you, our valued customer. Welcome to the Guardian family!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 27th, 2021

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