Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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JerseeeeeBoy

Been with them many years. No equipment problems whatsoever. Excellent customer service.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a long time customer! We are proud to be your home security provider of choice and look forward to many more years of providing you with peace of mind.

Dec. 27th, 2018

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Verified Customer

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anonymous Georgetown, TX

It's not difficult to operate but I think that they overcharge for what they do.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave us feedback on Best Company. We are honored to be your home security provider and hope the system brings you peace of mind every day.

Oct. 30th, 2018

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Verified Customer

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anonymous Florence, KY

It's it's really simple and easy for me to use. I really feel more protected with this system.

6 years ago

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Verified Customer

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Asalee Milwaukee, WI

Guardian protects you. I like Guardian because I just hit one thing and it secures everything.

6 years ago

Reply from Guardian Protection

Hello Asalee,

Thank you for reviewing your customer experience with Guardian Protection! I'm glad to hear you are finding the security system user-friendly and convenient!

Oct. 30th, 2018

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Verified Customer

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Matthew Amelia, OH

The service is easy to operate. The price is a little higher than other companies.

6 years ago

Reply from Guardian Protection

Hi Matthew, I'm glad to hear you are finding the services user-friendly. Please let us know if we can ever be of further assistance.

Oct. 25th, 2018

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Verified Customer

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Joshua Tampa, FL

This is the best option available. They have the most premier items and they are readily available to help.

6 years ago

Reply from Guardian Protection

Hi Joshua, Thank you for being a valued customer of Guardian Protection Services! It's great to hear you are finding the services exceptional.

Oct. 25th, 2018

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Verified Customer

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Juan Gibsonton, FL

The salesman who helped us was very friendly, and the installation process went by smoothly.

6 years ago

Reply from Guardian Protection

Hello Juan,

Thank you for trusting Guardian Protection Services with your home security. We are glad to hear the sales process went smoothly and we are here around the clock when you need us the most.

Oct. 25th, 2018

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Verified Customer

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Suzanne Perrysville, OH

The product itself is phone friendly and easy to use. Customer service frequently checks up on me.

6 years ago

Reply from Guardian Protection

Hi Suzanne, thank you for choosing Guardian Protection Services! We are proud to be your home security provider and value your business.

Oct. 25th, 2018

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Verified Customer

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Natalie Washington, PA

There was a problem with the product delivered at first, but it was quickly resolved. Now, everything works properly.

6 years ago

Reply from Guardian Protection

Hi Natalie, thank you for sharing an honest review of your services. I'm glad to hear everything got corrected for you and we look forward to providing you with peace of mind.

Oct. 25th, 2018

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Verified Customer

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Patrick New Braunfels, TX

The product is user friendly, and customer service seems to want to help wherever they can.

6 years ago

Reply from Guardian Protection

Hi Patrick, thank you for sharing helpful feedback on the customer experience. Our goal is to delight each customer on every interaction!

Oct. 25th, 2018

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Verified Customer

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David Dayton, OH

Anytime our alarm goes off, they respond with a call almost immediately. Their service is reliable.

6 years ago

Reply from Guardian Protection

Hi David, thank you for sharing a great customer testimonial! We are proud of our less than 30 second response time on alarms and will be here when you need us the most.

Oct. 25th, 2018

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Verified Customer

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Jorge Riverview, FL

Customer service communicates effectively and makes sure that everything works properly.

6 years ago

Reply from Guardian Protection

Hello Jorge,

Thank you for sharing a positive testimonial! We are proud to be your home security provider and look forward to providing you peace of mind every day.

Oct. 29th, 2018

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Verified Customer

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Debbi Leavittsburg, OH

We are very new to guardian but we have had good interactions with customer service thus far.

6 years ago

Reply from Guardian Protection

Hi Debbi, welcome to the Guardian Protection family! We are honored to be your home security provider of choice.

Oct. 24th, 2018

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Verified Customer

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Juana Washington, DC

The customer service is definitely concerned about their customers. I would like the camera to be different.

6 years ago

Reply from Guardian Protection

Hi Juana,

Thank you for the helpful feedback on your security services with Guardian Protection. Please give us a call any time you have technical questions; we're happy to help!

Oct. 24th, 2018

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Verified Customer

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Shawn San Antonio, TX

It is very easy to understand how to operate it and the acceptability is just awesome.

6 years ago

Reply from Guardian Protection

Hi Shawn, thank you for choosing Guardian Protection for your security needs! We hope the system brings every day convenience and peace of mind to your life.

Oct. 24th, 2018

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Verified Customer

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Mike San Antonio, TX

$58 per month is more than twice the competitions (like ADT), and being locked into a very long, believe it, 5 year contract.

6 years ago

Reply from Guardian Protection

Hi Mike,

Thank you for choosing Guardian Protection and for your feedback. While we do attempt to stay competitive with our pricing; we think you get what you pay for when it comes to home security. Our 100% US based customer service and 5 diamond central monitoring centers bring peace of mind at any time.

Sep. 18th, 2018

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Verified Customer

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Taylor Canonsburg, PA

They were attentive to my needs. They pick up whenever I need them. They're available and flexibile

6 years ago

Reply from Guardian Protection

Hi Taylor,

Thank you for sharing an informative review on Best Company. Guardian Protection appreciate your business and feedback!

Sep. 12th, 2018

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Verified Customer

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William Charlotte, NC

Their customer service is great because they covered everything really well when they came out to talk to me.

6 years ago

Reply from Guardian Protection

Hello William,

Thank you for sharing a great customer testimonial! We are honored to be your home security provider and look forward to helping to protect what matters most to you.

Sep. 12th, 2018

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Verified Customer

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Burritos3

Good. Responsive. If you need a technician it sometimes takes a few days- they need more techs.

6 years ago

Reply from Guardian Protection

Hello,

Thank you so much for this feedback as it will help us improve the service experience! Have a safe day with Guardian Protection Services.

Sep. 11th, 2018

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Verified Customer

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Celiia

good, except charging for something that I thought should have been free,name change or something on that order

6 years ago

Reply from Guardian Protection

Hi Celiia,

Thank you for taking the time to leave feedback for Guardian Protection. If we can help answer any questions please message me here or contact customer care at 1-888-895-4805.

Aug. 21st, 2018

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Verified Customer

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Roberta

They've never dissapointed me on anything. I'd like to have more outside cameras.

6 years ago

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Verified Customer

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Michael Waldorf, MD

They installed everything including the cameras. They showed me how it all works.

6 years ago

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Verified Customer

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Janet Clayton, NC

I haven't had any problems and the customer service has been great.They are very responsive.

6 years ago

Reply from Guardian Protection

Hi Janet,

It's great to hear the security services have been going smoothly for you! Please let us know if you ever have further questions, we are happy to help.

Aug. 14th, 2018

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Verified Customer

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Laura Camden Point, MO

They're very responsive whenever the alarm goes off. When I talked to them they were very polite.

6 years ago

Reply from Guardian Protection

Hi Laura,

Thank you for sharing feedback on your customer care. We strive to delight each customer on every interaction!

Aug. 14th, 2018

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Verified Customer

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Tamara Manor, TX

We're having problems with our alarm. They have a quick response in coming out here though.

6 years ago

Reply from Guardian Protection

Hi Tamara,

Thank you for being a valued Guardian Protection customer. If you are still experiencing an issue please email me here or at . Thank you!

Aug. 14th, 2018

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Verified Customer

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Anonymous McDonald, PA

I would like the key pad to be lit when you open the keypad instead of having to push the bottoms first.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being a Guardian Protection customer, and for your valuable feedback! Have a safe day with Guardian.

Aug. 14th, 2018

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Verified Customer

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James Youngwood, PA

They've been good to me and I'll be staying with them, and I think it's good equipment.

6 years ago

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Verified Customer

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Roy & Anne Butler, PA

The people are very nice when I deal with them and we never have problems with the equipment.

6 years ago

Reply from Guardian Protection

Thank you for taking the time to leave a review for Guardian Protection! We appreciate your business.

Aug. 10th, 2018

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Verified Customer

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Joe & Mary Selbyville, DE

I have no problems with their equipment, I'm very happy. I think it could be cheaper, though.

6 years ago

Reply from Guardian Protection

Hi Joe & Mary, thank you for the feedback! We attempt to keep the monthly prices competitive while the costs of providing award-winning security monitoring rise.

Aug. 10th, 2018

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Verified Customer

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Jacqueline Tarrs, PA

It's easy to use. I use their customer support to do bills, they are very helpful.

6 years ago

Reply from Guardian Protection

Hi Jacqueline,
Thank you for the great feedback on the customer and billing experience. We are here when you need us the most!

Aug. 10th, 2018

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Verified Customer

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Josh Harker Heights, TX

You'll always get great service, I'm a happy customer. I've never had any issues.

6 years ago

Reply from Guardian Protection

Hi Josh,

Thank you for taking the time to leave feedback regarding your security services with Guardian Protection. Your insights are helpful for others searching for our services. We appreciate your business!

Aug. 10th, 2018

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Verified Customer

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Colette Middletown, DE

I don't have any equipment problems and the customer service gets things done quickly.

6 years ago

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Verified Customer

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AJS

Experience has been great. Each person I've been in contact with is friendly and.helpful.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing your great customer testimonial! We are proud to help protect what matters most to you.

Jul. 23rd, 2018

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Verified Customer

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Phillip Martinez

Service needs improvement, patio door panel not working. Called for service, was told it would be a month before Company could send tech.

6 years ago

Reply from Guardian Protection

Hi Phillip,
Thank you for the valuable feedback on your experience with Guardian Protection. I have looked into your account and see that service is scheduled for 7/26, we do apologize about the wait but please let us know if you need any further assistance after the visit. Guardian Protection wants to make sure the system provides you the peace of mind you deserve.

Jul. 23rd, 2018

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Verified Customer

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Jonathan Kelley

Our home builder put this in. The follow up calls we had could have been a little bit better but they were they were good enough.

6 years ago

Reply from Guardian Protection

Hello Jonathan, thank you for including Guardian Protection in your new home build. We hope the security system brings you the peace of mind you deserve. Please contact us anytime you may have questions.

Jul. 11th, 2018

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Verified Customer

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Bindhu Subramanian Waxhaw, NC

I had this in my previous house, so I got it for my new one. It's pretty expensive but, it works as expected.

6 years ago

Reply from Guardian Protection

Hello Bindhu,

Thank you for moving your Guardian Protection Services to your new home! We are honored to help protect your family and what matters most every day.

Jul. 11th, 2018

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Verified Customer

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anonymous

Their customer service answers my questions every time I call. Their product also works.

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to review your experience with Guardian Protection. We are happy to provide your family with peace of mind.

Jul. 10th, 2018

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Verified Customer

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Jose Pizarro

They're working properly and I have no problems. If anything happens they call right away.

6 years ago

Reply from Guardian Protection

Hi Jose,

Thank you for being a part of the Guardian family! We appreciate your loyalty and are here to help protect what matters most to you every day.

Jul. 10th, 2018

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Verified Customer

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Leshundra Nathan

Every time I set the alarm off by mistake they immediately called. The equipment was excellent.

6 years ago

Reply from Guardian Protection

Hi,

Thank you for the great customer testimonial. At Guardian, our customer's safety and response time is always of top priority.

Jul. 10th, 2018

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Verified Customer

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Scott Kaiser

Great Service and I feel safe, customer service is always there to answer and help

6 years ago

Reply from Guardian Protection

Hi Scott, thank you for choosing Guardian Protection for your security needs! We are honored to help protect what matters most to you every day.

Jun. 26th, 2018

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Verified Customer

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Zar

Easy friendly service/military discount and were prompt when my alarm did go off

6 years ago

Reply from Guardian Protection

Hi Zar, thank you for reviewing your Guardian Protection experience. We aim to provide you with peace of mind and convenience.

Jun. 26th, 2018

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Verified Customer

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Cindy B

Great response. Loved the gentleman who set up our system. Very friendly & informative.

6 years ago

Reply from Guardian Protection

Hi Cindy, thank you for the great feedback on your service experience. Guardian Protection is honored to be your home security provider and we are here when you need us the most.

Jun. 19th, 2018

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Verified Customer

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C Balyeat

Prompt response within seconds and dedicated to getting everything working correctly

6 years ago

Reply from Guardian Protection

Hello, thank you for being a part of the Guardian Protection family! We are dedicated to helping to protect you and are proud to offer a less than 30 second average response on all emergency alarms.

Jun. 19th, 2018

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Verified Customer

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Ray Waldorf, MD

I receive great services when I was setting up my installation the install was just good

6 years ago

Reply from Guardian Protection

Hi Ray,
Thank you for the feedback on your installation, I'm glad to hear everything went well. We hope the system brings you peace of mind every day.

Jun. 4th, 2018

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Verified Customer

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Rachel Washington, PA

Very easy to use app and tool. Reliable info when there was an electricity outage.

6 years ago

Reply from Guardian Protection

Hi Rachel,

Thank you for reviewing your Guardian Protection services. I'm so glad to hear you are finding the system user-friendly and helpful, that is always a goal of ours.

Jun. 4th, 2018

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Verified Customer

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Melissa Johnson New Castle, PA

Every time I call they're always polite and I never have any problems with them.

6 years ago

Reply from Guardian Protection

Hi Melissa, thank you for taking the time to leave Guardian Protection a review on Best Company! We appreciate your feedback and your business.

May. 21st, 2018

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Verified Customer

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Jessica Gregoire

Easy to choose your options, service was great during installation, love having this system

6 years ago

Reply from Guardian Protection

Hi Jessica, thank you for the great feedback on your sales and installation experience. Our goal is to delight each customer on every interaction!

Apr. 30th, 2018

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Verified Customer

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Kay R.

Everything is good except for their policy of charging $2.00 (plus tax) to send me an invoice in the mail.

6 years ago

Reply from Guardian Protection

Hi Kay, thank you for your feedback, we appreciate your business! The $2 fee can be waived by signing up for autopay at

Apr. 30th, 2018

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Verified Customer

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Trish B. Kure Beach, NC

They did exactly what they said they were going to do, when they said they would do it.

6 years ago

Reply from Guardian Protection

Hi Trish, thank you for being a Guardian Protection customer! We appreciate your business and feedback. Have a great day!

Apr. 16th, 2018

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Verified Customer

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Roger Beech Grove, IN

They're easy to deal with, nice equipment, and reasonable price on the services you receive.

6 years ago

Reply from Guardian Protection

Hi Roger, thank you for choosing Guardian Protection for your security needs. I'm so glad the system is working out well for you, please let us know if you ever have questions.

Apr. 16th, 2018

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