Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Lee koebel

No problems to report... Whenever contact has been made representative very courteous and helpful.

5 years ago

Reply from Guardian Protection

Hi Lee,

Thanks so much for taking the time to review your customer experience on Best Company. We appreciate your feedback and business every day.

Mar. 13th, 2019

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Verified Customer

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Anonymous Tempe, AZ

When I have had to reach out to them when I had a question, they always had an answer.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback for Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.

Mar. 6th, 2019

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Verified Customer

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Ronnell Sandy, TX

They are very responsive and easy to talk to. I like the new technology that they have.

5 years ago

Reply from Guardian Protection

Hi Ronnell,

Thank you for sharing a 5 star review! We attempt to offer the latest in smart home security at a competitive price to our customers!

Mar. 6th, 2019

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Verified Customer

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Thomas El Mirage, AZ

I do have a broken video camera right now, but they always give me the information that I need when I call.

5 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for sharing feedback on your customer experience. If we can help schedule a service visit for your camera please send us a private message here with your address of service. Thank you!

Mar. 6th, 2019

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Verified Customer

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Demetrius Smith

We are 20yr customers and no issues if we have an alarm trip. The police had to come out once(false alarm).

5 years ago

Reply from Guardian Protection

Hello Demetrius,

Thank you for being such a long time customer! We appreciate your feedback and business over the years. Have many safe days with Guardian Protection Services.

Feb. 27th, 2019

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Verified Customer

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Lee Falk

Great quality service. When there is any alerts the customer service team immediately calls

5 years ago

Reply from Guardian Protection

Hello Lee,

Thank you for leaving 5 star feedback on your customer experience. Guardian Protection is honored to be your home security provider and looks forward to providing you with peace of mind.

Feb. 27th, 2019

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Verified Customer

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Shelley Parrella

Only problem we had was our smoke detector was going off when it shouldn't have.

5 years ago

Reply from Guardian Protection

Hello Shelley,

Thank you for being part of the Guardian Protection family! I'm sorry to hear you were having some trouble with you smoke detector; if you are still experiencing issues please let me here or give us a call at 1-800-PROTECT. Thank you!

Feb. 12th, 2019

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Verified Customer

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Debbie

My experience has been great. They are very willing to assist with questions and problems

5 years ago

Reply from Guardian Protection

Hello Debbie,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.

Feb. 12th, 2019

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Verified Customer

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Sarah Or Paul Manassas, VA

I have had a very professional response from Guardian Protection. They have good customer service.

5 years ago

Reply from Guardian Protection

Hi Sarah and Paul,

Thank you for taking the time to review your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you while providing top of the line customer care.

Feb. 11th, 2019

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Verified Customer

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Paul & Debbie Rockford, IL

They have been very responsive and have been able to get out in a timely manner.

5 years ago

Reply from Guardian Protection

Hello Paul & Debbie,

Thank you for reviewing your customer experience with Guardian Protection. We are proud to help protect what matters most to you every day.

Feb. 11th, 2019

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Verified Customer

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Anonymous Peoria, AZ

They answered all my questions and they helped me out when I needed help. They're always there to assist.

5 years ago

Reply from Guardian Protection

Hello, Thank you for reviewing your customer service experience with Guardian Protection. Our Monitoring Station is here 24 hours a day to help protect what matters most to you!

Feb. 8th, 2019

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Verified Customer

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Sonia Fresno, CA

Customer service is really good, they're very on it. I feel like the device is pretty easy to use.

5 years ago

Reply from Guardian Protection

Hello Sonia,

Thank you for leaving 5 star feedback for Guardian Protection. I'm glad to hear you are finding the system user-friendly. Please let us know if we can ever assist further.

Jan. 16th, 2019

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Verified Customer

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Kindra Bakersfield, CA

They are very attentive when your alarm goes off, though my center started falling off within the first year.

5 years ago

Reply from Guardian Protection

Hi Kindra,

Thank you for taking the time to review your experience with Guardian Protection. We are proud to offer a less than 30 second response time average on alarms. If we can help with a sensor please give us a call at 1-800-PROTECT or message us here. Thank you

Jan. 17th, 2019

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Verified Customer

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David Belton, SC

I just I haven't had problems with customer service. The equipment probably needs to be updated.

5 years ago

Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave feedback for Guardian Protection. We would be happy to discuss upgrade opportunities with you; please message us here or call 1-800-PROTECT to speak to an upgrade specialist.

Jan. 7th, 2019

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Verified Customer

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Anonymous Chandler, AZ

The couple of times when we needed them, they were perfect spot on. I would like a lower price.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback on your customer experience. At Guardian Protection we attempt to deliver competitive prices for our award-winning security monitoring. We hope the professionally-monitored security system brings you peace of mind every day.

Jan. 7th, 2019

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Verified Customer

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Anonymous San Antonio, TX

I have had no issues with customer service. The equipment seems a little outdated.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback for Guardian Protection. We are glad to hear customer service has been helpful and we would be happy to discuss upgrades if you are interested just give us a call at 1-800-PROTECT.

Jan. 7th, 2019

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Verified Customer

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Joan West Mifflin, PA

It's complicated to try to set it and I am lucky I never had to reset it. We have had no problems.

5 years ago

Reply from Guardian Protection

Hi Joan,

Thank you for sharing a helpful review of Guardian Protection! We are proud to provide you with security services and please give us a call at 1-800-PROTECT anytime we can help further.

Jan. 7th, 2019

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Verified Customer

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Samuel Whittier, CA

A salesman came to the door and we decided to use guardian protection. I have had issues with it going off and sometimes not working properly.

5 years ago

Reply from Guardian Protection

Hi Samuel,

Thank you for taking the time to leave constructive feedback for Guardian Protection. I'm sorry to hear you've had some issues; please give us a call at 1-800-PROTECT to help troubleshoot these system issues.

Jan. 7th, 2019

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Verified Customer

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Danni South Bend, IN

Everything is easy to use and it's right there. I wish they were a little cheaper.

5 years ago

Reply from Guardian Protection

Hello Danni,

Thank you for providing 5 star feedback on your customer experience. Guardian Protection is dedicated to helping to protect what matters most to you in South Bend, IN!

Jan. 7th, 2019

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Verified Customer

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CRT

I'm satisfied with the support of all I have talked with when testing the system.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your home security needs! We recommend testing your system with us at least once per month online or on the phone.

Jan. 4th, 2019

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Verified Customer

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Irene Hannigan Pasadena, MD

I have had no problems. Am satisfied with set up and operation. No need for improvement for me.

5 years ago

Reply from Guardian Protection

Hi Irene,

Thank you for sharing 5 stars. It's great to hear you are enjoying your professionally monitored security system! Have a safe day with Guardian Protection Services.

Dec. 20th, 2018

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Verified Customer

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greg mason Reynoldsburg, OH

evaluate how long clients' systems go off before a phone call is made to the client's house

5 years ago

Reply from Guardian Protection

Hello Greg,

Thank you for leaving feedback for Guardian Protection. We hope the less than 30 second response time average on all alarms brings you peace of mind.

Dec. 20th, 2018

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Verified Customer

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Carol Gigliotti New Brighton, PA

I am very satisfied with Guardian Protective services. They are always available and helpful,

5 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for reviewing your customer experience with Guardian Protection. I'm glad to hear your representatives have been attentive and helpful; we are here when you need us the most!

Dec. 20th, 2018

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Verified Customer

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David Ontario, CA

Quality of product, doorbell camera never constantly worked correctly and they want a $150 service call. Will probably look for new service soon

5 years ago

Reply from Guardian Protection

Hello David,

I'm sorry to hear you're having issues with the equipment. Please private message me here with your contact information so we may have the appropriate team reach out. Thank you!

Dec. 20th, 2018

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Verified Customer

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Diane Waite Park, MN

They called us shortly after we accidentally set off the alarm. We were very impressed!

5 years ago

Reply from Guardian Protection

Hello Diane,

Thank you for being a part of the Guardian Protection family! We are honored to be your home security provider and to hear the quick response time on alarms is bringing you peace of mind.

Dec. 21st, 2018

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Verified Customer

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Donnie Chester, VA

(1) Good (2) more discounts would be good. I get a loyalty one but Veterans deserve more

5 years ago

Reply from Guardian Protection

Hello Donnie,

Thank you for being a part of the Guardian Protection family! We are here around the clock to help you and answer any questions. We wish you a happy and safe holiday season.

Dec. 21st, 2018

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Verified Customer

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Bob Selbyville, DE

Experience has been excellent. Friendly, professional, knowledgeable about there product

5 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for taking the time to leave feedback for Guardian Protection! We wish you a safe and happy holiday season.

Dec. 21st, 2018

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Verified Customer

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Phil Bridgeville, DE

If I have a problem, they fix it right away and they're just very pleasant to work with.

5 years ago

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Verified Customer

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Anonymous Weirton, WV

For years they've been good, but this time they were lousy when we needed them. I'm not happy with the prices going up.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback on your experience with Guardian Protection. I'm sorry to hear you were let down, we attempt to keep price increases to a minimum as the costs of providing award-winning security services rise. Please let us know if we can help any further.

Dec. 18th, 2018

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Verified Customer

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Kenneth Lodi, CA

They've all answered my questions when I needed something. It's pretty easy to operate.

5 years ago

Reply from Guardian Protection

Hi Kenneth,

Thank you for sharing 5 star feedback on your experience with Guardian Protection! It's great to hear you are finding the system to be user-friendly, that is our goal.

Dec. 17th, 2018

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Verified Customer

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David Tampa, FL

Everytime I talk to them, I get quick service. The system is not upgraded to follow the lifestyle.

5 years ago

Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave a review for Guardian Protection! We would be thrilled to talk to you about an upgrade, please just give us a call at 1-800-PROTECT!

Dec. 17th, 2018

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Verified Customer

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Sandra Indianapolis, IN

I've never had any trouble with the customer service. They've just been good to work with.

5 years ago

Reply from Guardian Protection

Hello Sandra,

Thank you for sharing 5 star feedback! Guardian Protection is dedicated to helping to protect what matters most to you.

Dec. 17th, 2018

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Verified Customer

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Frederick Spring City, PA

It's always been quick to reach a real person and they've been quick to resolve whatever issue I have.

5 years ago

Reply from Guardian Protection

Hello Frederick,

Thank you for sharing helpful feedback on your customer experience! Guardian Protection is honored to be your home security provider.

Dec. 17th, 2018

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Verified Customer

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Bruce Newark, DE

We have had very few problems in the last 10 years so it does what it's supposed to do.

5 years ago

Reply from Guardian Protection

Hello Bruce,

Thank you for being a long time customer of Guardian Protection! We love hearing from our customers and look forward to providing you peace of mind for many more years to come.

Dec. 18th, 2018

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Verified Customer

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Cheryl Lexington, SC

I've never had a problem and any time I did, they handled it. The equipment sometimes has problems.

5 years ago

Reply from Guardian Protection

Hello Cheryl,

Thank you for sharing a 5 star review! Guardian Protection Services is happy to answer any questions you may have, just give us a call at 1-800-PROTECT.

Dec. 18th, 2018

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Verified Customer

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Steve Indianapolis, IN

They are very responsive when I call their office. The system is very easy to use.

5 years ago

Reply from Guardian Protection

Hello Steve,

Thank you for reviewing your experience with Guardian Protection. We are proud to be your home security provider and help protect what matters most.

Dec. 18th, 2018

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Verified Customer

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Margaret Sylvester, GA

Support has been there when I needed them. I haven't had any problems with the equipment.

5 years ago

Reply from Guardian Protection

Hello Margaret,

Thank you for leaving 5 star feedback for Guardian Protection! We appreciate your business.

Dec. 12th, 2018

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Verified Customer

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Sheila Buffalo, NY

The customer representatives usually answer my questions. The response time is just a little bit slow.

5 years ago

Reply from Guardian Protection

Hello Sheila,

Thank you for choosing Guardian Protection for your security needs! Also thank you for the feedback, we hope our less than 30 second call response time on alarms provides you with peace of mind.

Dec. 13th, 2018

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Verified Customer

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Cant remember names.

Everything was good...prompt attention to scheduling service on a faulty sensor.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing your 5 star service call experience! We are here to help protect when you need us the most.

Dec. 13th, 2018

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Verified Customer

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Retiree

Good customer service. Would have liked to have a lower monitoring cost but I think it's lower than some others.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing feedback, we appreciate your business! Guardian Protection attempts to stay competitive with our pricing while delivering award-winning security monitoring to our clients.

Dec. 13th, 2018

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Verified Customer

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Home Owner

Appointments for technician to come out and service a problem with our alarm system should be sooner

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection Services! If we can help escalate any service calls for you please give us a call or message here.

Dec. 13th, 2018

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Verified Customer

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Anonymous Vanderbilt, PA

I had the intercom. When they changed to wireless he couldn''t connect the intercom. Really wanted that just in case.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for the feedback. I'm sorry to hear not everything worked out as expected, if we can help review any technical aspects please give us a call at 1-800-PROTECT.

Dec. 14th, 2018

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Verified Customer

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none San Jacinto, CA

The Reps are always cutious and attentive and the repair specialist are most reliable and helpful.

5 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave a 5 star review! We appreciate your business and wish you a safe holiday season.

Dec. 18th, 2018

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Verified Customer

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Diane Mirras Columbus, OH

Best company ever!!! Fast response, Always friendly, Very polite, Kind and Caring

5 years ago

Reply from Guardian Protection

Hello Diane,

Thank you for sharing an enthusiastic review! We appreciate your business and look forward to providing you with peace of mind.

Dec. 18th, 2018

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Verified Customer

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SaVonna Croxton Shelbyville, IN

They are great on response. The minute something happens, they call immediately.

5 years ago

Reply from Guardian Protection

Hello SaVonna,

Thank you for sharing 5 star feedback on your customer experience. We are glad to hear the quick response time on alarms is providing you with the peace of mind you deserve.

Dec. 21st, 2018

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Verified Customer

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Nlettsome Beltsville, MD

They do a good job. I''ve been with them for 21 years. Not looking for anyone else.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being such a long time customer! We are proud to be your home security provider and appreciate your loyalty over the years. Have a safe and happy holiday season.

Dec. 21st, 2018

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Verified Customer

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Happy Customer Homestead, PA

Always called when alarm sounded (thankfully all false alarms). Can't think of any improvements you need to make.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great review of your customer experience. We are proud to help protect what matters most to you and provide you with peace of mind every day.

Dec. 21st, 2018

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Verified Customer

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Marilyn McClain Hickory, PA

I have no complaints about the service. Guardian has always been fast with their call backs!

5 years ago

Reply from Guardian Protection

Hi Marilyn,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.

Dec. 27th, 2018

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Verified Customer

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H Cheatham Indianapolis, IN

For 13 years all is well! I think they should let us know if more advanced technologies emerge!

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being such a long time customer! We have appreciated the opportunity to provide your family with peace of mind over the years. Have a safe day with Guardian Protection Services.

Dec. 27th, 2018

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Verified Customer

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N Waldorf, MD

Excellent experience with everything. Company keeps me updated whenever there are changes

5 years ago

Reply from Guardian Protection

Hi,

Thank you for sharing a 5 star review! Guardian Protection Services is dedicate to helping to protect what matters most.

Dec. 27th, 2018

Guardian Protection Reviews