Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Gregory San Diego, CA

I'm not getting any satisfaction from the customer service. It's good equipment, I'm just not satisfied with the service.

5 years ago

Reply from Guardian Protection

Hi Gregory,

Thank you for providing helpful feedback. I'm sorry to hear you've had trouble with the customer service, please send a private message here or email so we may help further.

Aug. 30th, 2019

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Verified Customer

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Paul Ypsilanti, MI

Right now the best thing for me is the free monitoring. I've had no problems with it overall.

5 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for choosing Guardian Protection for your security monitoring. Please let us know if you ever have further questions.

Aug. 29th, 2019

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Verified Customer

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Kishor S Parikh

Overall I am very happy, If any thing happens by alarm system, guardian informs us immediately.

5 years ago

Reply from Guardian Protection

Hi Kishor,

Thank you for being a 5 star customer! Guardian Protection is proud to provide you with additional peace of mind every day. Have a safe day with professional home security by Guardian Protection.

Aug. 28th, 2019

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Verified Customer

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Joe Homitsky

Repairs have been an issue, requiring several visits to fix the problem. Still have several camerasd not working properly.

5 years ago

Reply from Guardian Protection

Hi Joe,

Thank you for providing helpful feedback on your customer experience. If you could please message here or email with your service address I would like to have these issues looked into.

Aug. 19th, 2019

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Verified Customer

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Deb

I really don't interact with the company much unless I have a question. They have been very helpful

5 years ago

Reply from Guardian Protection

Hi Deb,

Thank you for being a 5 star customer! Our customer care team is always happy to help when you have a question, thank you for your business.

Aug. 19th, 2019

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Verified Customer

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Connie

I can't think of any to improve on. There patient and very helpful when in need.

5 years ago

Reply from Guardian Protection

Hi Connie,

Thank you for sharing 5 star feedback. Guardian Protection is honored to help protect your world every day with professional security monitoring.

Aug. 19th, 2019

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Verified Customer

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Carl

Good. The pricing could be a little better to be comparable with peer like companies.

5 years ago

Reply from Guardian Protection

Hi Carl,

Thank you for providing great customer feedback. We attempt to offer competitive pricing while the costs of providing award-winning security monitoring are on the rise. Have a safe day with Guardian Protection!

Aug. 19th, 2019

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Verified Customer

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Bonnie Chatman

I like the they are there for you on the thing you want to know at any time you call them.

5 years ago

Reply from Guardian Protection

Hi Bonnie,

Thank you for providing 5 star customer feedback. Guardian Protection is proud to offer your additional peace of mind with professional security monitoring every day.

Aug. 19th, 2019

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Verified Customer

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Shirley Dixon

I am pleased with Guardian except .seems every year they go to a higher monitoring fee.

5 years ago

Reply from Guardian Protection

Hi Shirley,

Thank you for providing 5 star customer feedback. We attempt to keep the price increases to less than a dollar as the costs of providing award-winning security monitoring is on the rise.

Aug. 19th, 2019

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Verified Customer

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Robert

Guardian is always there to answer questions and offer assistance if needed about my system.

5 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the 5 star review, always happy to help!

Aug. 19th, 2019

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Verified Customer

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Rchristo

Rapid response to alarms. System much better than ADT. Need smart home accessories.

5 years ago

Reply from Guardian Protection

Hello,

Thanks for providing great customer feedback as it will help us improve. I'm glad to hear you are enjoying the services since switching from ADT!

Aug. 19th, 2019

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Verified Customer

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Pamela

Have had them for years. Fast response to alarm. Need more communication if bad sensors found.

5 years ago

Reply from Guardian Protection

Hi Pamela,

Thank you for being a long time customer, we appreciate your feedback and continued business!

Aug. 19th, 2019

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Verified Customer

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5 Elkridge, MD

It's a little bit expensive but it was suggested by the home builder and it's easy to use.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful review of your customer experience. We are here to help anytime you may have a question!

Aug. 12th, 2019

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Verified Customer

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Jim Chino, CA

We've only had a minor problem once or twice and Guardian took care of it immediately.

5 years ago

Reply from Guardian Protection

Hi Jim,

Thank you so much for reviewing your customer experience. It's great to hear your issue got resolved quickly and please give us a call anytime we can be of further assistance.

Jul. 16th, 2019

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Verified Customer

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robert tamburo Pittsburgh, PA

Good. Fast response when alarm goes off. Don't like escalating cost every year on our landline system.

5 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for taking the time to leave feedback on your customer experience. We are glad to hear the less than 30 second average response time on alarms is providing you the additional peace of mind you deserve. We do attempt to stay competitive with our pricing as costs in the industry are on the rise.

Jun. 27th, 2019

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Verified Customer

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Victor

I like their customer service. They listened to my needs and recommended options to fill those needs

5 years ago

Reply from Guardian Protection

Hi Victor,

Thank you for taking the time to leave a review for Guardian Protection. We appreciate your feedback and business very much.

Jun. 12th, 2019

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Verified Customer

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Chris

Excellent. I like the price point of our service, also customer service is excellent.

5 years ago

Reply from Guardian Protection

Hi Chris,

Thank you for taking the time to share a 5 star customer experience. Guardian Protection is dedicated to providing you additional peace of mind with award-winning security monitoring.

Jun. 12th, 2019

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Verified Customer

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Pastor Terrance Phillips

Not a bad system, I like the customer service that they provide. They call on a dime and are very thorough.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family. We aim to delight each customer on every interaction and I'm glad to hear the quick response time is providing you the additional peace of mind you deserve.

Jun. 12th, 2019

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Verified Customer

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Jarvis Johnson

Reducing cost of services. I would be great if lighting could be incorporated into the security system.

5 years ago

Reply from Guardian Protection

Hi Jarvis,

Thank you for taking the time to leave helpful feedback on your customer experience as it will help us improve. Guardian Protection appreciates your business.

Jun. 12th, 2019

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Verified Customer

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Retha Rocky Gap, VA

I forgot my password for the home thing and they helped me twice. They're very nice people.

5 years ago

Reply from Guardian Protection

Hi Retha,

Thank you for sharing a 5 star customer experience. Guardian Protection is proud to help protect your world every day.

Jun. 5th, 2019

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Verified Customer

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Albert Tulare, CA

The reps that Guardian Protection sent out were pretty good. The system is easy to access.

5 years ago

Reply from Guardian Protection

Hi Albert,

Thank you for sharing a 5 star experience. Guardian Protection is proud to help protect your world every day.

Jun. 5th, 2019

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Verified Customer

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nb

we have no issues with guardian. we feel it's a very good company to deal with, helpful too

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer experience! We are delighted to help protect your world.

May. 21st, 2019

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Verified Customer

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Aaron Norris

We've been with Guardian for years and they've been great! Always responsive and helpful.

5 years ago

Reply from Guardian Protection

Hi Aaron,

Thank you for being a long time customer of Guardian Protection! We appreciate your feedback and continued business.

May. 21st, 2019

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Verified Customer

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TD

Very good response to any issues given current alternatives to their type of system they could reduce their prices

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback! Guardian Protection is proud to help protect your world with a less than 30 second average response time on all alarms.

May. 21st, 2019

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Verified Customer

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ann duckworth

Has always been responsive to my needs. Lowering of monthly fee would always be welcome!

5 years ago

Reply from Guardian Protection

Hi Ann,

Thank you for the 5 star feedback! We will work hard to provide you with top of the line security monitoring and competitive pricing.

May. 21st, 2019

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Verified Customer

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Ms White

Quick response time. If something is wrong, I get a speedy call. Like the company.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer testimonial! Guardian Protection is proud to hear the quick response time on alarms is providing you the additional peace of mind you deserve.

May. 21st, 2019

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Verified Customer

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Sonia Smith

Have their services for 6 years and I am quite happy with them. Always there to help you.

5 years ago

Reply from Guardian Protection

Hi Sonia,

Thank you for being a long time customer of Guardian Protection. We appreciate your feedback and business very much. Have a safe day with Guardian!

May. 21st, 2019

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Verified Customer

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John

Great !! Much better than ADT service which kept gining me false alarms on stations i didn't have.

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for switching to Guardian Protection! We appreciate your business and we are glad the security system is working out well for you.

May. 7th, 2019

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Verified Customer

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Dee Mahoney

I receive texts when the system is disarmed so I can tell when someone enters my home.

5 years ago

Reply from Guardian Protection

Hi Dee,

Thank you for being a part of the Guardian family and for reviewing your experience. We hope the 24 hour professional security monitoring brings you peace of mind!

May. 7th, 2019

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Verified Customer

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Linda

Easy to use but too expensive compared to your competitors. Your contract is too long also. As soon as mine is up...I am gone.

5 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for the helpful feedback. I'm sorry to hear you feel the services are too pricey. Guardian Protection does attempt to offer competitive prices while offering award-winning security monitoring. If we can help look into anything for you please message your address here.

May. 7th, 2019

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Verified Customer

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Bill

Customer service and reliability. Now that I'm on a fixed income a few dollars less off month would be great.

5 years ago

Reply from Guardian Protection

Hi Bill,

Thank you for taking the time to review your customer experience. Typically towards the end of your agreement term we can discuss lowering the bill; just give us a call at 1-800-PROTECT.

May. 7th, 2019

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Verified Customer

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Terry Colvin

Have had them for years, and anytime that alarm goes off, they're on the phone, super!

5 years ago

Reply from Guardian Protection

Hi Terry,

Thank you for sharing a great customer experience! It's wonderful to hear the quick response time on all alarms is bringing you the peace of mind you deserve.

May. 7th, 2019

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Verified Customer

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B Lloyd

Did not receive much orientation when I moved into new home, think there are things I should know but do not, was not given any written instructions

5 years ago

Reply from Guardian Protection

Hello,

Thank you for activating your Guardian Protection services. We would be happy to help you with any questions; just message us here or call 1-800-PROTECT. Thank you!

May. 7th, 2019

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Verified Customer

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Joy

What I have had to deal with them has been really good, approve on maybe better pricing.

5 years ago

Reply from Guardian Protection

Hi Joy,

Thank you for sharing a great customer experience! Guardian Protection is dedicated to helpingto protect what matters most to you every day.

May. 7th, 2019

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Verified Customer

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Jon kovacs

Absolutely great experience. Something that's not broke doesn't need to be fixed.

5 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for sharing a 5 star review. It's great to hear you are enjoying the security services and we will be here to help when you need us the most. Thank you for your business.

May. 7th, 2019

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Verified Customer

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Rob

They are great ,always available to answer and response time is outstanding very helpful

5 years ago

Reply from Guardian Protection

Hi Rob,

Thanks so much for providing 5 star feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

May. 10th, 2019

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Verified Customer

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Santo Tampa, FL

It is convenient and quality that sometimes it doesn't work property but customer service resolves all the issues.

5 years ago

Reply from Guardian Protection

Hi Santo,

Thank you for providing helpful feedback on your customer experience. Our customer care and technical phone teams are here for extended hours every day to help when you have questions! Thank you for your business.

May. 2nd, 2019

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Verified Customer

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Cathy Joppa, MD

Customer service pays attention to what we're asking for and they give us what we want.

5 years ago

Reply from Guardian Protection

Hi Cathy,

Thank you for reviewing your customer experience! Guardian Protection is happy to help protect what matters most to you every day with award-winning security monitoring. Thank you for your business.

May. 2nd, 2019

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Verified Customer

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Anonymous Scottdale, PA

It looks nice and I haven't really had any problems with it. It gives me peace of mind.

5 years ago

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Verified Customer

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susannichols1949@aol.com Lemoore, CA

They always respond and it is a good value. The people I have met are good workers.

5 years ago

Reply from Guardian Protection

Hi Susan,

Thank you for reviewing your customer experience. It's wonderful to hear the phone staff have been helpful. Guardian Protection is dedicated to bringing you additional peace of mind with smart home security solutions.

May. 10th, 2019

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Verified Customer

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Anonymous Oakmont, PA

The equipment works fine and it is easy. Anytime I had a problem, customer support called.

5 years ago

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Verified Customer

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Dongyu

The quality is good and they respond really quickly. It is too expensive. I paid like forty eight dollars per month.

5 years ago

Reply from Guardian Protection

Hello Dongyu,

Thank you for providing feedback on your customer experience! Guardian Protection is proud to offer award-winning security monitoring to our customers and we do attempt to stay competitive with our prices.

Apr. 29th, 2019

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Verified Customer

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Sue L., Tucson, AZ

Great service! Always on top of any problem that arises - gracious staff and knowledgeable techs!

5 years ago

Reply from Guardian Protection

Hi Sue,

Thank you so much for taking the time to share a 5 star customer experience. We are proud to help protect what matters most to you every day.

Apr. 23rd, 2019

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Verified Customer

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Pauline E. Smith

Today it's a 0 I waited 1 week for service, had two . window monitored out. I requested to have all serviced,however, that didn't happen. Repaired the two in garage at 9am,it's 130p same day and battery is beeping.

5 years ago

Reply from Guardian Protection

Hello Pauline,

I'm sorry to hear of the trouble with the service visit. I would like to have the appropriate supervisor look into this issue if you could please private message your address of service or email . Thank you!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Apr. 15th, 2019

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Verified Customer

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Jane

Very responsive, always attentive to providing service and have no complaints with them.

5 years ago

Reply from Guardian Protection

Hi Jane,

Thank you for sharing a 5 star customer experience! Guardian Protection is proud to offer a less than 30 second average response time on all alarms and we look forward to providing you additional peace of mind.

Apr. 9th, 2019

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Verified Customer

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Lisa Grove City, PA

I've had a few issues, but they come right out to take care of it. It seems to hold up.

5 years ago

Reply from Guardian Protection

Hi Lisa,

Thank you for sharing helpful feedback on your customer experience! We are proud to offer top of the line security technicians to assist when something comes up. We hope the home security system brings you additional peace of mind in Grove City, Pa.

Apr. 1st, 2019

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Verified Customer

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Anonoymous Manchaca, TX

They are responsive and the equipment works and I take care of it. I have not had any problems.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving feedback for Guardian Protection! We are honored to be a top home security provider on Best Company and respond quickly to your alarms when you need us. We appreciate your business.

Mar. 29th, 2019

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Verified Customer

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Jessica&Brannon Wendell, NC

The best thing about Guardian Protection is using the app and the service is good.

5 years ago

Reply from Guardian Protection

Hello Jessica & Brannon,

Thank you for reviewing your Guardian Protection customer experience! The smart phone app is a great tool for on-the-go control of your security system. We appreciate your feedback and business!

Mar. 28th, 2019

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Verified Customer

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Kay Denning

When I have had questions they have always answered in a very professional manner!

5 years ago

Reply from Guardian Protection

Hi Kay,

Thank you for sharing your customer experience. Guardian Protection is proud to provide you the peace of mind you deserve every day with a smile!

Mar. 26th, 2019

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Verified Customer

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Rita Kreuzer

I like the fact that it comes on my phone when garage door is open or closed and by whom

5 years ago

Reply from Guardian Protection

Hi Rita,

Thank you for reviewing your customer experience with Guardian Protection. It's great to hear the smart home security options are bringing you ever day peace of mind.

Mar. 13th, 2019

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