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Guardian Protection Reviews

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8.7

Overall Score

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Bruce

It's very reliable. I like the convenience of having interaction through my mobile devices.

4 years ago

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Reply from Guardian Protection

Hi Bruce, thank you for choosing Guardian Protection! it's great to hear you are enjoying the smartphone app.

Jul. 10th, 2020

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Sean

They're available at all times. They seem to understand the systems and everything.

4 years ago

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Reply from Guardian Protection

Hi Sean, thank you for being a 5-star customer! Guardian Protection is proud to help protect your world every day with professional security monitoring.

Jul. 10th, 2020

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George

It's easy ot use and allows you to access in your phone. It's pretty dependable.

4 years ago

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Reply from Guardian Protection

Hi George,
Thank you for sharing a 5-star customer review! Guardian Protection is dedicated to helping to protect what matters most to you every day with smart, interactive security solutions.

Jul. 9th, 2020

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Roland

My neighbors had guardian. I decided to go with you guys and you had some nice prices.

4 years ago

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Reply from Guardian Protection

Hi Roland, thank you for choosing Guardian Protection for your home security! It's great to hear you came thru a recommendation and that we were able to find the security package that worked with your needs and budget.

Jul. 9th, 2020

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Chinwe

Prompt service, easy to use equipments. I'm enjoying the service I'm getting so far.

4 years ago

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Reply from Guardian Protection

Hi,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your home every day with award-winning home security monitoring.

Jul. 9th, 2020

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Frank

Good quality product and sound. Quick response and very knowledgeable. It's easy to use.

4 years ago

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Reply from Guardian Protection

Hi Frank,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear you are finding the security system easy to use and the less than 20 second average response time on alarms is bringing you the peace of mind you deserve.

Jul. 9th, 2020

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Dezarie

They've answered all my questions. They're very prompt. It's affordable and keeps my family safe.

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! Guardian Protection is proud to be your home security provider of choice.

Jul. 9th, 2020

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Jeremy Benoit Wilmington, DE

They are very easy to work with. They've solved my few issues in a timely manner.

4 years ago

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Reply from Guardian Protection

Hi Jeremy,
Thank you for being a 5-star customer of Guardian! It's great to hear the support staff were efficient and helpful when needed.

Jul. 1st, 2020

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Carol Tenley Plano, TX

I only had to contact them once regarding my password but they were so helpful and nice.

4 years ago

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Reply from Guardian Protection

Hi Carol,
Thank you for sharing great customer feedback! It's wonderful to hear the customer care team was helpful and treated you with the respect that you deserve.

Jul. 1st, 2020

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Tina Collins Saint Peters, MO

They great my family feel very safe being part of the Guardian Protection family.

4 years ago

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Reply from Guardian Protection

Hi Tina,
Thanks so much for being a part of the Guardian Protection family! It's wonderful to hear the professional security monitoring is providing you with much-deserved peace of mind.

Jun. 25th, 2020

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Mrs. Nate' Billingsley-Walton Parker, CO

Overall, it has been a good experience. I just wish they gave a multi-account discount on some sort.

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection and taking the time to share helpful feedback. We do offer a referral credit if you refer a friend to us! Have a safe day.

Jun. 25th, 2020

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Felix San Antonio, TX

It is really up to date and has worked. I have got to know the person and I trust him.

4 years ago

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Reply from Guardian Protection

Hi Felix,
Thank you for being a part of the Guardian Protection family! We are proud to help protect your world every day with professional security monitoring.

Jun. 25th, 2020

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Sonya Vickers Thonotosassa, FL

Average. Camera doesn’t notify me motion. I get packages delivered and no notification. Half of the time my live camera doesn’t work

4 years ago

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Reply from Guardian Protection

Hi Sonya, I'm sorry to hear you're having issues with the cameras and notifications. Our technical care team would be happy to assist; just give us a call at 1-800-PROTECT.

Jun. 23rd, 2020

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Lois A Wake Forest, NC

Customer service was okay. I got the doorbell but it rings funny and it doesn't really come up on my screen like it should.

4 years ago

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Reply from Guardian Protection

Hi Lois,
Thank you for taking the time to share helpful customer feedback! Our technical care team would be happy to help you out, please give us a call at 1-800-PROTECT.

Jun. 19th, 2020

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Anthony Seagoville, TX

It's very easy to be safe. The camera show wasn't clear; it doesn't pick up everybody.'

4 years ago

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Reply from Guardian Protection

Hi Anthony thank you for being a 5-star customer! Please give us a call at 1-800-PROTECT with any technical questions

Jul. 14th, 2020

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Jenine & Ricky West Chester, PA

They are responsive. The few times I have called they have helped me with everything I needed.

4 years ago

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Reply from Guardian Protection

Hi Jenine & Ricky,
Thank you for being 5-star customers of Guardian Protection! We are proud to help protect your world in West Chester, PA every day.

Jun. 22nd, 2020

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Mary Jane Fort Worth, TX

They are reliable and upfront. They dected the alarm and called me back right away. They're very precise.

4 years ago

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Reply from Guardian Protection

Hi Mary Jane,
Thank you for reviewing your recent signal monitoring experience. Guardian Protection is proud to help protect your world every day with an average 30 second response time on alarms.

Jun. 22nd, 2020

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S Crandall, TX

I like that it alerts my family of whoever is coming in or whatever. It came with our house.

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for taking the time to share a great 5-star review! Guardian Protection appreciates your business very much.

Jun. 22nd, 2020

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Joseph Hamilton, OH

I've been having an issue with the sensors and I did have a less than favorable experience with one of the customer support people.

4 years ago

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Reply from Guardian Protection

Hi Joseph,
Thank you for taking the time to write us feedback. I'm sorry to hear you're having issues; please use the 'Private Response' tool here to private message us your address of services and we will be happy to help.

Jun. 19th, 2020

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Emery Mansfield, TX

It gives me peace of mind that everything is secure and my family is safe. I have had an issue with the window sensors.

4 years ago

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Reply from Guardian Protection

Hi Emery,
Thank you for choosing Guardian Protection for your family's security needs; we are proud to help protect what matters most to you. If you are still experiencing any issues please let me know here.

Jun. 22nd, 2020

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Ronald Princeton, TX

Any problems that we do have they call to make sure we're okay. It's good quality.

4 years ago

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Reply from Guardian Protection

Hi Ronald,
Thank you for taking the time to share great 5-star customer feedback! Guardian Protection is proud to offer a less than 30 second average response time on alarms and we look forward to providing you peace of mind.

Jun. 22nd, 2020

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Stuart Lorena, TX

Overall I think it's an excellent company. It's keeping me safe. Right now I am having problems with the equipment.

4 years ago

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Reply from Guardian Protection

Hi Stuart,
Thank you for being a part of the Guardian family! I'm sorry to hear you're having issues with the equipment, please use the 'Private Response' option here to reach out with your address and issue; we'd love to help!

Jun. 22nd, 2020

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Kelly & Jaimal Clayton, NC

They've done everything I've needed. It works and I like the wifi and the app on the phone.

4 years ago

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Reply from Guardian Protection

Hi Kelly & Jaimal,
We appreciate your business and feedback! It's awesome to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jun. 22nd, 2020

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Patricia Fort Worth, TX

I like that I can arm and disarm it on my phone. The technology is fine but I need them to come back and finish.

4 years ago

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Reply from Guardian Protection

Hi Patricia,
Thank you for the review; it's great to hear the smartphone app is bringing you peace of mind. Please use the 'Private Response' option here to send your address of services if you are still having any problems.

Jun. 22nd, 2020

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Phyllis Seagoville, TX

Their customer support is good. I called them last night to get one of my sensors fixed.

4 years ago

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Reply from Guardian Protection

Hi Phyllis,
Great to hear our phone staff was able to get you taken care of! Guardian Protection will be here 24 hours a day when you need us.

Jun. 22nd, 2020

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Quina Converse, TX

Previously I had tried several protection companies and Guardian Protection is easy to work with and very responsive.

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for switching to Guardian Protection! It's wonderful to hear you are enjoying the professional security services and please let us know if you ever have questions.

Jun. 22nd, 2020

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Clark Westfield, IN

The technology is good, maybe a little too much because it can be a little more difficult than it needs to be. I like it for safety.

4 years ago

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Reply from Guardian Protection

Hi Clark,
Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the security system and please give us a call at 1-800-PROTECT if you ever have technical questions; we are open 24 hours!

Jun. 19th, 2020

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Matthew Bulverde, TX

Support tells me the information I need with quick responses. The security is good.

4 years ago

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Reply from Guardian Protection

Hi Matthew, thank you for the 5-star feedback! Guardian Protection is proud to offer a less than 30 second average response time on alarms.

Jul. 14th, 2020

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Pamela Wesley Chapel, FL

They came with all the things I needed and I liked what they were offering so I feel safe.

4 years ago

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Reply from Guardian Protection

Hi Pamela,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the professional security services are bringing you peace of mind.

Jun. 23rd, 2020

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James

It seems like a good product. Flexibility, easy to use. They should follow-up and put a sign in the yard, which I do not have at this time.

4 years ago

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Reply from Guardian Protection

Hi James,
Thank you for providing helpful customer feedback! We would be happy to get you a sign shipped out at no charge; just respond here in the 'Private Response' option with your address of services, please.

May. 19th, 2020

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Yvette

They did a very good job and reinstated me. I feel safe with this system and I can go out.

4 years ago

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Reply from Guardian Protection

Hi Yvette,
Thank you for taking the time to share a great 5-star review; Guardian Protection appreciates your feedback and continued business very much!

May. 19th, 2020

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star star star star star

Naomi

We love the doorbell with the quick notifications. I like the technology of the equipment.

4 years ago

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Reply from Guardian Protection

Hi Naomi,
Thank you for sharing a 5-star review! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian.

May. 19th, 2020

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Dana

Everybody is so nice and helpful. It's easy to use and we haven't had a problem with it yet.

4 years ago

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Reply from Guardian Protection

Hi Dana,
Thank you so much for choosing Guardian Protection and being a valued 5-star customer!

May. 19th, 2020

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Shenee

The app is quick and easy. I like that I can set my security system when I'm away from home.

4 years ago

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Kristine

We know that when somebody breaks into our house we're safer with it. Customer service was very responsive.

4 years ago

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Reply from Guardian Protection

Hi Kristine,
Thank you for taking the time to share great customer feedback! Guardian Protection is proud to be your home security provider.

May. 19th, 2020

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star star star star star

Josh

The app is great. They get back to me fine and they're very helpful and thorough.

4 years ago

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Ryan

I've never had a problem with the equipment. They're quick and friendly and knowledgeable.

4 years ago

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Rena barr

Great they are doing a good job they too of everything they go and above every day love the

4 years ago

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Reply from Guardian Protection

Hi Rena,
Thank you for taking the time to share a great 5-star customer review! Guardian Protection is proud to be your home security provider.

May. 19th, 2020

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Kat

Our tech was awesome, and so was our sales lady Tabitha. My experience has been great so far

4 years ago

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Reply from Guardian Protection

Hi Kat,
Thank you for sharing great customer feedback! We appreciate your continued business very much.

May. 19th, 2020

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Priyanga Sewickley, PA

Very satisfied with our home security system. I think the doorbell is the best part.

4 years ago

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Reply from Guardian Protection

Thank you for taking the time to share 5-star customer feedback! It's great to hear you are enjoying the HD video doorbell. Guardian Protection is proud to be your home security provider.

May. 15th, 2020

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Ramiro Humble, TX

They've been pretty good answering all the questions that I've had. The equipment is not as advanced as other companies.

4 years ago

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Reply from Guardian Protection

Hi Ramiro,
I am glad that we have been able to answer your questions. Guardian Protection utilizes advanced technology and state-of-the-art products so that our customers can find convenience while staying safe. If you would like to discuss advanced equipment options, please email your full name, premises address and best number to reach you to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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star star star star star

Christopher Bradley Lewes, DE

Easy operation, bonus for the garage doors, especially with the app. WAP is amazing for internet

4 years ago

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Reply from Guardian Protection

Hi Chris,
Thank you for the 5-star review! It's awesome to hear the smart home security features are bringing you everyday convenience.

May. 11th, 2020

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Clarence Garrett, IN

It's convenient. We've screwed up a couple of times and they called and told us how to fix it.

4 years ago

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Reply from Guardian Protection

Hi Clarence,
Thank you for taking the time to share 5-star customer feedback! It's wonderful to hear that technical support has been helpful to you when needed.

May. 8th, 2020

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Corey Red Oak, TX

They give you real time alerts and alert you a lot. Customer service answers your questions.

4 years ago

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Reply from Guardian Protection

Hi Corey,
Thanks so much for taking the time to share a 5-star review; we appreciate your business very much!

May. 8th, 2020

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Steven Canal Winchester, OH

The system is intuitive and thorough and it works. Customer support was clear and thorough.

4 years ago

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star star star star star

Octavio San Antonio, TX

Great products, easy to use. They are attentive in responses in regards to my issues.

4 years ago

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Reply from Guardian Protection

Hi Octavio,
Thanks so much for being a 5-star customer! Guardian Protection is proud to help protect your world every day.

May. 6th, 2020

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Selia Clinton, MD

Ease of use. Everything was need, compact, color-coordinated. I appreciated that. The call to follow up the system.

4 years ago

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Reply from Guardian Protection

Hi Selia,
Thank you for choosing Guardian Protection for your security needs. It's wonderful to hear the attention to detail made all the difference!

May. 5th, 2020

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Eoin Phoenixville, PA

The equipment seems to be state of the art. It's easy to use and very straightforward.

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian.

May. 4th, 2020

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Henry Houston, TX

When I talk to the agents, they are easy to understand and everybody is so courteous.

4 years ago

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Reply from Guardian Protection

Hi Henry,
Thank you for being a 5-star customer! It's great to hear the phone staff has been helpful and friendly when you've needed us. We appreciate your continued business.

May. 4th, 2020

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Laura Ponder, TX

Customer service is super responsive and pleasant to deal with. Everything works fantastic

4 years ago

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Reply from Guardian Protection

Hi Laura,
Thank you for reviewing your customer service experience! It's great to hear you are enjoying the professionally installed and monitored security system by Guardian, we appreciate your continued business!

May. 4th, 2020