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Guardian Protection Reviews

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8.7

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William Riverview, FL

Being able to remote access the security from my phone that controls everything.

3 years ago

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Reply from Guardian Protection

William,

So glad you are able to easily access and control your security system from you phone. Our app is one of customers' favorite features! Thanks for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Lashon Gastonia, NC

Notifications are late. They should be on time and there shouldn’t be so many of them. There is a notification for everything.

3 years ago

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Reply from Guardian Protection

Hi Lashon,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can discuss this issue with you further and get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Felecia Mesquite, TX

Very user friendly. I like being able to access everything being away from home.

3 years ago

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Reply from Guardian Protection

Hi Felecia,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and how easy it is to operate our home security systems. I am glad that you agree! Thank you for choosing Guardian Protection, we appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Charmaine Harper Woods, MI

When the alarm went off, they called me right away. The equipment is pretty up to date.

3 years ago

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Reply from Guardian Protection

Hi Charmaine,
Our U.L. Five Diamond monitoring center never sleeps so you can have true peace of mind. We are here for you! Glad to know that you are having a five-star experience in making Guardian your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Johnel Varnum Canton, NC

Affordable and durable and reliable. Customer service is very nice. I can always call and access it.

3 years ago

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Reply from Guardian Protection

Johnel ,

Glad to hear you are having good success with your system. Thanks for being a Guardian Protection customer!

Kevin
Customer Satisfaction Advocate

Mar. 19th, 2021

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Ginny Canton, OH

The experience has been great so far. I look forward to the installation of our new shower.

3 years ago

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Reply from Guardian Protection

Hi Ginny,
I think you may have the wrong company. We are Guardian Protection -- offering professionally installed and monitored smart home security systems. Perhaps you would want to locate the review site for your provider so that you can share this nice review about them. Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 12th, 2021

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Nadine Bradenton, FL

The monitoring is the best thing about using Guardian Protection for home security.

3 years ago

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Reply from Guardian Protection

Nadine,

We agree! Our monitoring team is not only a fantastic group of people, the team has been recognized by the industry and won multiple awards. We are so proud of them, and glad to hear they are delivering great service for you. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Alexis Churchton, MD

To me, the best thing about Guardian Protection is the notifications and instant response time.

3 years ago

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Reply from Guardian Protection

Hi Alexis,

Thank you for being a 5 star customer! So glad to hear you are getting fast notifications and response time. Stay Safe!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Becky Deltona, FL

It all works and it's easy. The best thing about Guardian Protection is the mobile app that you can use.

3 years ago

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Reply from Guardian Protection

Hi Becky,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Jerry Dover, DE

I am able to use it on my cell phone, which I like. Reinstallation went quick and everything is working fine.

3 years ago

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Reply from Guardian Protection

Hi Jerry,
Thank you for taking the time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app and I am happy that you agree. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

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Joan Greensboro, NC

The customer support personnel are easy to talk to and its easy to get answers from them.

3 years ago

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Reply from Guardian Protection

Hi Joan,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Eric Bradenton, FL

The best thing about using Guardian Protection for home security is the simplicity of use.

3 years ago

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Reply from Guardian Protection

Hi Eric,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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James Royse City, TX

Customer support has been helpful because they have responded every time that we've needed them to answer a question.

3 years ago

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Reply from Guardian Protection

Hi James,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. . Trust that we will continue to be supportive in every way.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 16th, 2021

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Andrew Wildrix Plano, TX

Mobile interface is a breeze to use and the system reminders keep your attention.

3 years ago

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Reply from Guardian Protection

Hi Andrew,
Thank you for taking the tie to connect with us. So happy to know that you find the Guardian mobile app super easy to use and that the interactive features such as arming reminders a helpful advantage. We're proud to be able to combine reliability with convenience and timesaving features in one home security system. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 5th, 2021

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Joe niro Belle Vernon, PA

Seems very reliable for the money. When alarm went off police were here promptly.

3 years ago

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Reply from Guardian Protection

Hi Joe,
Our UL-certified Five Diamond monitoring center never sleeps so that you can! Glad to know that we are providing five-star reliability and great value. We are honored to be your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Rattay Harry Cranberry Twp, PA

Response and personnel are exceptional and installation was done timely and tidy.

3 years ago

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Reply from Guardian Protection

Hi Rattay Harry,
I am pleased to hear that you find the response of our teams to be timely and that our professional technician was exceptional and highly attentive to keeping things neat and clean during and post-install,. Our goal is to provide you with a quality experience. Here's to peace of mind! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Gilbert Roup Murrysville, PA

Excellent company, give you an honest assessment of what you need, their response time was superb.

3 years ago

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Reply from Guardian Protection

Hi Gilbert,
Thank you for taking the time to review us. Our goal in providing reliable, affordable home security is to be upfront regarding the right solution to your specific security needs. And from there our tech and monitoring teams go to work. Trust that our care, tech, and 24-hour monitoring center will be there when you need them! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Ann San Antonio, TX

Came and adjusted cameras and failed to calibrate cameras after allowing a stalker onto my property without being filmed. They offered no way of making amends.

3 years ago

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Reply from Guardian Protection

Hi Ann,
I apologize for the difficulty, If you would like me to research this further and have our supervisor contact you, I am happy to help. Please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

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Amber Haltom City, TX

Easy set up, technician was knowledgeable. Great price for coverage and easy to use

3 years ago

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Reply from Guardian Protection

Hi Amber,
Thank you so much for the positive feedback and for being a Guardian Protection customer. . Our customers love how easy it is to operate our home security systems. I am glad that you agree.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Larry Brownsburg, IN

Things have gone smoothly from installation to today. Installer we out of his way to help us.

3 years ago

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Reply from Guardian Protection

Hi Larry,
I am happy to hear that your experience with Guardian Protection has been a positive one. We value your feedback. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Michelle Mesquite, TX

Set up was great but I don’t like the doorknob thing. When I signed up for it I wasn’t sure what I was actually getting.

3 years ago

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Reply from Guardian Protection

Hi Michelle,
I am happy that your system setup went well. I would be happy to connect you with a member of our technical care team to review your smart door lock to see if we can improve your experience with it. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate for you to get you some assistance. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Robert Baltimore, MD

This option is the most affordable. It works well. The app is easy to use. The installer was nice.

3 years ago

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Reply from Guardian Protection

Hi Robert,
So glad that our system was a good fit for your budget. I'm happy to know that you are enjoying the convenience and ease of the Guardian App and that our professional technician delivered a five star experience in installing your new system. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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K. Nelson Cincinnati, OH

Too many appts to get equipment installed, cameras don't share feed with home pad, video upload is spotty.

3 years ago

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Reply from Guardian Protection

Hi K. Nelson,
I am sorry for the difficulties and I would like to get you some assistance with the cameras and video upload issues. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this issue to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Minnie McMillan Durham, NC

Rapid response to problem ; technician answered all questions and concerns; fixed problem

3 years ago

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Reply from Guardian Protection

Hi Minnie,
I am happy to hear that we provided a rapid response to your problem and that our professional technician resolved in and answered all of your questions. Our techs undergo many hours of training so that they can provide five star satisfaction to you, our valued customer.
Thank you for choosing Guardian. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 3rd, 2021

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Marie Perry San Antonio, TX

Great company, this company is quick and efficient. I highly recommend their services.

3 years ago

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Reply from Guardian Protection

Hi Marie,

Glad to hear you are enjoying your home security from Guardian, and that you recommend us so highly. Thank you for choosing Guardian Protection. Life really is better when it's safe!

Kevin
Customer Satisfaction Advocate

Jan. 25th, 2021

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Anonymous Hazlet, NJ

I feel safer. They always call us to find out how we’re doing. They are always interested in feedback.

3 years ago

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Reply from Guardian Protection

Hi Anonymous,
I am happy to know that you feel safer with your Guardian Protection home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind. Please call us anytime if you have questions. Our in-house customer care specialists can be reached at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 24th, 2021

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Rabin Cornelius, NC

Good customer service and I am pretty satisfied with the equipment too. The best thing is the low cost.

3 years ago

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Reply from Guardian Protection

Hi Rabin,
Thank you for taking the time to connect with us. We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that our security system is doing its job and that you find our customer care specialists to be helpful. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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David Port Charlotte, FL

Every time I’ve called, customer service has been pleasant and helpful. It is nice security for the house.

3 years ago

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Reply from Guardian Protection

Hi David,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Donna Louisville, KY

It’s not the cheapest and I’ve had a better system. When I call support with a problem, it doesn’t seem like anybody really cares.

3 years ago

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Reply from Guardian Protection

Hi Donna,
I apologize for any difficulty that you have experienced. I would like to get you some assistance with any issues that you may be having. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com. so that I can escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Darlis Bargersville, IN

The system is easy to operate. I would very likely recommend it to someone else.

3 years ago

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Reply from Guardian Protection

Hi Darlis,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Rama Valencia, PA

I like it. It gives me peace of mind. I get good customer service and the protection I need. I am very happy with it.

3 years ago

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Reply from Guardian Protection

Hi Rama,
Thank you for your positive feedback. There is nothing like peace of mind! If you need assistance, please don't hesitate to give us a call at 1.800.PROTECT (800.776.8328). Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Anonymous Millsboro, DE

It seems to be a secure system that works if we need it. I like knowing that the house is secure.

3 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Matthew Fayetteville, NC

It was very quick and easy to sign up with them and their system works with no issues.

3 years ago

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Reply from Guardian Protection

Hi Matthew,
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering five-star satisfaction. We work hard to make the sign-up process smooth and easy and glad it worked so well for you. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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David Spring Hope, NC

I signed up with Guardian Protection because of their good reviews and competitive price. Their system is very user friendly.

3 years ago

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Reply from Guardian Protection

Hi David,
Thank you for taking the time to connect with us. I am happy to know that you are finding your Guardian Protection home security system to be user and friendly and the price to be competitive and the system well rated as compared to other professionally installed security systems. Our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Jodiann Fayetteville, NC

I was told this was the best company and I have found them to be very reliable and not too expensive.

3 years ago

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Reply from Guardian Protection

Hi Jodiann,
We are honored to know that you chose us because you were told from a source that you trust, that we are the best company. Many customers describe us as being reliable and affordable and I am glad that you have found this to be true. Trust that we take your security seriously. The Guardian Protection monitoring center never sleeps so that you can enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Sandra Rockwall, TX

When I set off the alarm, it calls after a couple of second. I am pretty happy with the service.

3 years ago

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Reply from Guardian Protection

Hi Sandra,
I am happy to hear that you are pleased with our level of care and service. Thank you for the positive feedback and for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Jerman Fort Worth, TX

Everything is really good. It is good quality and the people that came were just great.

3 years ago

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Reply from Guardian Protection

Hi Jerman,
I am happy to know that your Guardian Protection home security system is delivering five star satisfaction. It's great to know that our professional technician provided a great service experience to you. You can trust that our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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star star star star star

Kelly Parrish, FL

They have good service and good equipment. I like knowing they are monitoring us.

3 years ago

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Reply from Guardian Protection

Hi Kelly,
I am happy to know that your Guardian Protection home security system is delivering five star satisfaction. You can trust that our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Henry Caldwell, NJ

The system seems pretty good. We did have a dedicated person to help us go over all our needs when we purchased it.

3 years ago

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Reply from Guardian Protection

Hi Henry,
Thank you for taking the time to connect with us. I am happy that you are finding satisfaction with your Guardian Protection home security system. Our dedicated sales professionals undergo many hours of training to ensure that they understand and solve the security needs of our customers without a high-pressure approach. We look forward to providing you peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Andrea Blacklick, OH

They are very patient and give good explanations for the services and products they offer. The installer was awesome.

3 years ago

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Reply from Guardian Protection

Hi Andrea,
Thank you for taking the time to review us. I am glad that are pleased with the level of care and service that you received. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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star star star star star

Brian Westfield, IN

Customer support is very prompt and courteous. I like that it is reliable and bullet proof.

3 years ago

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Reply from Guardian Protection

Hi Brian,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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star star star star star

Gary Hainesport, NJ

Pretty good quality equipment. Everything was set up for us and they sent someone out right away.

3 years ago

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Reply from Guardian Protection

Hi Gary, I am happy to hear you are enjoying your Guardian Protection smart home security system. Life is better when it's safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Grant Kenneth Brandon, FL

Great service from installation to questions about setting up my account on line.

3 years ago

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Reply from Guardian Protection

Hi Grant,
I am happy to hear that you are pleased with our level of care and service. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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star star star star star

Michael J Vislay

I've been a customer for 30 years and never have had a problem. Always willing to help.

3 years ago

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Reply from Guardian Protection

Hi Michael, thank you for being a Guardian customer! We appreciate your loyalty and the opportunity to bring you peace of mind. Best, Caroline E.,  Customer Satisfaction Advocate

Dec. 29th, 2020

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Albany

The gentleman who came to set it up was very thorough. The best thing about it is the ease of the app.

3 years ago

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Reply from Guardian Protection

Hi Albany,
I am happy to know that our technician was thorough in the setup of you Guardian Protection smart home security system. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. Enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Mary

Immediately my concerns are answered when there is a problem. I can see what it is going on.

3 years ago

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Reply from Guardian Protection

Hi Mary,
I am glad to know that you have found Guardian to be responsive to your needs at all times. And also that you are enjoying the convenience of knowing what is going on in your home no matter where you are. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Shawn

Install was great. The doorbell cam has decent quality video. The best thing is the connectivity with smart devices.

3 years ago

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Reply from Guardian Protection

Hi Shawn,
I am glad to know that your Guardian Protection smart home security system install went great and that the doorbell cam is delivering! Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. Enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Alan

Customer service is always there to answer any question. It gives me peace of mind.

3 years ago

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Reply from Guardian Protection

Hi Alan,
I am happy to hear that your Guardian Protection smart home security system gives you peace of mind. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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star star star star star

Bonnie

The best monitoring system. The plan is wonderful. You can see the camera and the update.

3 years ago

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Reply from Guardian Protection

Hi Bonnie,
Thank you! We work hard to bring our customers the best in smart home security and it's satisfying to know that you appreciate the many benefits of your Guardian Protection system. It's great to know also that you are taking max advantage of the camera and updates it provides. Life is better when it's safe!
Customer Satisfaction Advocate

Dec. 17th, 2020

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star star star star star

Harold

Good quality. I feel safe. It is a great deal. They’re knowledgeable. They’re polite.

3 years ago

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Reply from Guardian Protection

Hi Harold,
So glad to know that you are feeling safe and well-served with your Guardian Protection home security system. We strive to keep our prices affordable so that more homeowners can enjoy the benefits of quality home security. Trust that we will be there when you need us. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020