Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Rigoberto

It was a good price and looks like a good company. I feel safe when I'm not in the house.

3 years ago

Reply from Guardian Protection

Hi Rigoberto,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Michael

We’re comfortable being with Guardian Protection. I’ve had not issues with them in several years.

3 years ago

Reply from Guardian Protection

Hi Michael,
I want to thank you for being a long-time Guardian Protection customer. We are honored to be your partner in security and appreciate that you have entrusted the security of your home to us.
We take that responsibility seriously. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Artulde

I had a problem with the installation and my bill. They were supposed to install it on the wall and the guy didn’t do it. I do not feel like they were honest with me.

3 years ago

Reply from Guardian Protection

Hi Artulde,
I apologize for any misunderstanding that may have occurred. If you would like to speak further to a member of our customer care team, please email your account information (name, premises address, phone number) to wecare@guardianprotection.com and I will have them call you.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Erica

The best deal. The quality is good. It has a clear picture. It sends me notification and makes me feel secure.

3 years ago

Reply from Guardian Protection

Hi Erica,
Thank you for taking the time to review us. We work hard to keep our prices affordable so that more people can enjoy Guardian Protection's smart home security system. Our customers tell us they appreciate being able to get notifications to their smartphones regarding any security issues that may be happening at their home while they are away. Definitely adds peace of mind. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Margaret & Eric

There were some issues during the set up and it seems a bit pricey but the system seems adequate and it covers everything.

3 years ago

Reply from Guardian Protection

Hi Margaret and Eric,
I am sorry that you experienced some issues during setup. I am glad to hear that currently your system seems adequate and that it covers everything. Please know that we are here to assist you with any questions or needs. Our monitoring center protection specialists are on duty 24-hours a day to respond to your alarm signals. You can also reach our care and technical teams at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Shounece

When I call customer service, they are great and my issues are fixed immediately. I like the app.

3 years ago

Reply from Guardian Protection

Hi Shounece,
I am happy to know that our customer care team has been responsive in resolving any issues for you. They truly love what they do! Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. I hope that you will continue to enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Dee

The set up was good and person helped to make sure you understand how the system works.

3 years ago

Reply from Guardian Protection

Hi Dee,
I am happy to know that setup of your Guardian Protection smart home security system went so well and that our technician made sure that you understood how it works. You are on your way to peace of mind each and every day! Our teams undergo rigorous training so that they can provide an efficient and friendly experience. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate

Dec. 9th, 2020

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Verified Customer

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Marcy Trombetta

There service. Just got system and set the alarm off and they were very quick on calling me to make sure everything was ok

3 years ago

Reply from Guardian Protection

Hi Marcy,
Our 24-hour monitoring center never sleeps so that you can have the peace of mind that you deserve. I am happy to know that we were there to make sure that everything was OK. Trust that we will continue to be there for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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Verified Customer

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Brian Bahr

Excellent install and sales experience. Easy to use equipment. No issues this far.

3 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for taking time to review us. I am so happy to hear that your sales and install experience has been a positive one. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Chandra Kanumalla

I was promissed to give One Digital Dead Boalt and I had better offers from CPI securities, just because my sales representative got confused, I am at lost condition, very disappointed from this.

4 years ago

Reply from Guardian Protection

Hi Chandra,
I am sorry for your frustration. I can see that following your initial installation you signed an agreement to add a smart lock to your system for a fee. Trust that Guardian Protection will continue to strive to help you and your family feel safer through the many benefits of your 24-hour monitored smart home security system. Should you have questions, please feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our customer care team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Jerry Czekalski

System has not been fully installed. Waiting for completion before I pay bill. Service could be easily rated very good to excellent

4 years ago

Reply from Guardian Protection

Hi Jerry,
Thank you for taking the time to rate us. I see that we have a follow-up service visit scheduled at your home for October 21. I appreciate that you have chosen Guardian Protection to be your security provider. Trust that we will strive to deliver excellent service and peace of mind.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Jonathan Kilson-Thomas

Everything was great getting it set up and working with them on the best protection for our home.

4 years ago

Reply from Guardian Protection

We're so happy you had a great experience! Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Michael

Their customer service has answered all my questions and met my needs. I like their services.

4 years ago

Reply from Guardian Protection

Hi Michael,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Christopher

The product is quality. The security is in my hand so I can check on it anytime.

4 years ago

Reply from Guardian Protection

Hi Christopher,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Brandon

Installation was great. It was easy to set and it is easy to use. Communication is also great.

4 years ago

Reply from Guardian Protection

Hi Brandon,
I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy, Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Jeffrey

The equipment is user friendly and gives us peace of mind and the price is good.

4 years ago

Reply from Guardian Protection

Hi Jeffrey,
I am glad that you are finding your Guardian Protection smart home security system to be five-star user friendly. The interactive features and the app that lets you control from anywhere are conveniences our customers enjoy. We work hard to keep things affordable for valued customers such as yourself and our monitoring center never sleeps so that you have the best in peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Shirley

When my alarm went off, they called me immediately. I appreciate that. It makes me feel a little more secure when I have to leave my children.

4 years ago

Reply from Guardian Protection

Hi Shirley,
Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. I am happy to know that your Guardian Protection smart home security system provides you and your family with much-needed peace of mind. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Anonymous

Peace of mind is the best. It is very easy to use. Our technician was excellent.

4 years ago

Reply from Guardian Protection

This is music to our ears! Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Corynne

It works but I was not fully trained on how to use. It gives me security but I would like more training.

4 years ago

Reply from Guardian Protection

Hi Corynne,
We are here to help! Your Guardian Protection smart home security system is packed with benefits and you should be enjoying all of them. I can escalate your request to our customer care supervisor if you email your name, phone number, and premises address to wecare@guardianprotection.com and I will ensure that they receive and call you. As a second option, you can also call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you and provide some training.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Anonymous

Still learning how to use the system but they keep me informed and it secures my home manually or via phone.

4 years ago

Reply from Guardian Protection

Glad to hear that you are enjoying the benefits of being able to control your Guardian Protection smart home security system from your smartphone. Our monitoring center and customer care teams will be here whenever you need us. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Anonymous

Personally, I like the video doorbell. I haven’t had a problem with it. It is the same as ADT.

4 years ago

Reply from Guardian Protection

We love it, too! So glad to hear you're enjoying your smart security. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Jt

The alerts are handy. The app is good. It is very easy to use. Their response is quick.

4 years ago

Reply from Guardian Protection

Hi Jt,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Shirley

If someone comes to the door, I can automatically look at my phone and see what is going on before I open the door.

4 years ago

Reply from Guardian Protection

Hi Shirley,
Our customers love having our doorbell camera as part of their Guardian Protection smart home security system . What an extra-secure feeling! Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Anonymous

Guardian Protection was partnered with my home builder so we chose it. It protects the house.

4 years ago

Reply from Guardian Protection

Hi Anonymous,
Thank you so very much for taking the time to rate us. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Alan & Lorraine

The system is simple to operate and pretty intuitive. They have done what I expected them to do.

4 years ago

Reply from Guardian Protection

Hi Alan and Lorraine,
I am happy to hear that you are finding your Guardian Protection smart home security system easy to access and intuitive. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Hillary

Keeps me alert of everything going on. They are very efficient. So far I am pleased with it.

4 years ago

Reply from Guardian Protection

Hi Hillary,
We are happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Erika

The system is compatible with our existing equipment. I have had a minor issues and the response time is quick.

4 years ago

Reply from Guardian Protection

Hi Erika,
We are honored that you chose us to be your trusted security provider . Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Please don't hesitate to call us with any questions or issues that you may have. We are happy to help. You can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical teams will be happy to assist you. Life is better when it's safe. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Sarah

No problems with it working properly. They are able to answer questions quickly.

4 years ago

Reply from Guardian Protection

Hi Sarah,
Thank you so much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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James

Excellent! It seems to work as advertised. I am very satisfied. They are very responsive and active to my inquiries.

4 years ago

Reply from Guardian Protection

Hi James,
Thank you for the positive feedback and for being a Guardian customer.
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Anonymous

System seems to be very up to date and easy to use. They seem to be very supportive.

4 years ago

Reply from Guardian Protection

Hi Anonymous,
I am happy to hear that your Guardian Protection smart home security system is meeting your expectations in terms of ease of use and latest technology. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Christina

It seems pretty comparable to other things as far as quality. It is easy to use. We went with them because it is convenient.

4 years ago

Reply from Guardian Protection

Hi Christina,
I am glad that you are finding satisfaction and ease of use with your Guardian Protection smart home security system. We love knowing that the Guardian choice was a convenient one! Lif is better when it's safe! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Christopher

Guardian Protection was recommend by a utility provider. They are very proactive in customer service.

4 years ago

Reply from Guardian Protection

Hi Christopher,
Glad to hear that you find our customer service specialists to be proactive. They love what they do and I think it shows. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Cynthia

Every time I need help, they respond very quickly. It is very user friendly and easy to use.

4 years ago

Reply from Guardian Protection

Hi Cynthia,
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and easy to operate. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Joy A. Dunn

I have had Guardian for a number of years and have never had a problem. They are more than helpful.

4 years ago

Reply from Guardian Protection

Hi Joy,
I want to thank you for being a long-time Guardian customer. We are honored to serve you!
I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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JH

responsive and skilled staff; well-functioning and quality equipment; good prices

4 years ago

Reply from Guardian Protection

Hi JH,
Thank you for letting us know that you have found our staff to be responsive and skilled and have had a good experience with Guardian's security equipment. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Anonymous

Every time we have a problem, they have been very helpful and courteous. I am truly satisfied.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for taking the time to review us. I am happy to hear that we have never failed you and have always been highly responsive while being helpful and courteous. This is what we will continue to deliver so that you can continue to feel secure and enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Maria

It is really easy to use. It seems like an awesome. When you call, they don’t read off a script.

4 years ago

Reply from Guardian Protection

Hi Maria,
Glad you are finding your Guardian Protection smart home security super easy to use. That's great! When you call Guardian's customer care team, you are always speaking to a live person who truly cares. No script needed! We are honored that you chose Guardian Protection to be your security provider and we will strive to continue to deliver beyond your expectations.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Anonymous

Always receptive and friendly and answer my questions quickly. We still feel safe.

4 years ago

Reply from Guardian Protection

Hi,
I am happy to hear that our customer care team of specialists is always receptive to your questions and friendly in their care. They love what they do and I think it shows. You are getting the most important benefit from your Guardian Protection smart hone security system -- the peace of mind that goes with feeling safe.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Stanley

The system is reliable and the company is well run as far as I can tell. I have had no problems in nine years.

4 years ago

Reply from Guardian Protection

Hi Stanley,
Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that you are finding your Guardian Protection security system to be reliable. This is one important factor that contributes to peace of mind, along with knowing that you are doing business with a company that has been providing 24-hour monitored security to homes, families and businesses for more than 65 years. We are here when you need us most!
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Virginia

Every time there is a problem, they always solve it. I like it, it is easy to use.

4 years ago

Reply from Guardian Protection

Hi Virginia,
I am so happy to hear that each time any problem ha arisen our customer care team has resolved it for you. It's great that you are finding your Guardian Protection smart home security system is easy to use. I hope that you will continue to use it each and every day. Life is better when it's safe! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Robert

They are quick to respond and they are very helpful when I make a request. It is reliable.

4 years ago

Reply from Guardian Protection

Hi Robert,
I am happy to hear that you have found us to be quick in our response to your requests. Guardian Protection considers your safety to be our top priority and to do that we must be 24/7 reliable. Know that our 24-hour Five Diamond monitoring center never sleeps so you can.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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A.M. Rodriguez

The protection & simplicity of the operations. Including the easy access on the alarm app.

4 years ago

Reply from Guardian Protection

Hi A.M.,
I am happy to hear that you like the protection and simplicity of your Guardian Protection smart home security system. We hear from many customers who also tell us they love the convenience, control, and awareness that the Guardian app allows them in using their smart home security system. Life is better when it's safe!
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 17th, 2020

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Verified Customer

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Jaime Collazo Castroville, TX

I have called customer service to discuss a bill for four days and can not get through. I even had a person from another department transfer me and still no one answered

4 years ago

Reply from Guardian Protection

Hi Jaime, I am sorry that you have been waiting for a callback. I researched your account and can see that a care team member tried to contact you today but was unable to reach you. I will let them know that you are waiting but perhaps we can speed up the process if you can let me know some dates and time that you will be available to speak to our representative.
Thanks Jaime,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Ronnie Stafford, VA

We feel safe at night because we have somebody we can reach out to. I am happy with it all.

4 years ago

Reply from Guardian Protection

Hi Ronnie,
There is nothing better than feeling safer and I am so glad that you have found that feeling with your Guardian Protection smart home security system. Our UL certified Five Diamond 24-hour monitoring center never sleeps - we are here when you need us most.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Joyce Milwaukee, WI

My favorite part is the doorbell and that I can see if there is somebody there. So far it is working out well.

4 years ago

Reply from Guardian Protection

Hi Joyce,
It's great to hear that you're enjoying the peace of mind that goes with having a video doorbell as part of your Guardian Protection smart home security system. We hear this from many of our customers and we are so pleased to hear from you as well!
Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Lorraine Willoughby, OH

Great customer service and great technicians. It is up to date and user friendly.

4 years ago

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Verified Customer

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Todd Dublin, OH

Good service, they’re timely, informative, and helpful. It is easy to use and convenient.

4 years ago

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Verified Customer

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Renelle Indianapolis, IN

Customer service is friendly and professional and knowledgeable and efficient. I like the ease and flexibility of it.

4 years ago

Reply from Guardian Protection

Hi Renelle,
I am happy to hear that you are finding our customer service to be friendly and professional. Our specialists love what they do and are honored to service you. Like you, many customers comment on how easy the Guardian Protection smart home security system is to use. That means a lot in today's busy world. We all want security that's flexible and user-friendly! Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Rebecca San Antonio, TX

So far the devices are good. They are readily available and responsive. I liked my salesperson.

4 years ago

Reply from Guardian Protection

Rebecca - Thank you for sharing your experience with Guardian, and glad your salesperson was able to help deliver what you need. Thanks for being a customer, and stay safe!

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Mark Vandalia, OH

The quality of their security equipment is good. They seem to be the most knowledgeable in the area.

4 years ago

Reply from Guardian Protection

Hi Mark.,
I am glad to hear that you are finding your Guardian Protection smart home security system to be of good quality and I appreciate that you took the time to review us. Our 24-hour monitoring center never sleeps and we will continue to strive to provide you with peace of mind. Life is better when it’s safe!
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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