Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Shelley Cizio Kalamazoo, MI

We're with them because we had a contract that we had to fulfill. They've been responsive to most everything.

6 years ago

Reply from Guardian Protection

Hi Shelley, thank you for leaving a review! We are honored to help protect what matters most.

Mar. 13th, 2018

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Verified Customer

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Barry Oltmans Painesville, OH

We just punch the code, we don't have internet or anything. It was with home builders we had, and everything is going okay.

6 years ago

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Verified Customer

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Melissa Bauer Gibsonia, PA

We've stuck with them since we had them before. It's the latest equipment now, and they were punctual and met all my customer service needs.

6 years ago

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Verified Customer

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Philip Molishus Valencia, PA

We use them since they work with Ryan Homes. Their customer support did everything they said they are going to do.

6 years ago

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Verified Customer

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Elizabeth Johnson King George, VA

They were the company provided by the builder. They have been very responsive every time I needed to get in touch with them.

6 years ago

Reply from Guardian Protection

Hi Elizabeth, thank you for the review! I'm glad to hear you have experienced our less than 30 second response time on emergency alarms!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Mar. 15th, 2018

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Verified Customer

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Dorian Pineda Leander, TX

Everything just works. I already had it when I just moved, and they've done everything I needed them to do.

6 years ago

Reply from Guardian Protection

Hi Dorian, thank you for taking Guardian Protection with you during your move! We are happy to help protect your family wherever you may go.

Mar. 8th, 2018

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Verified Customer

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J.T. Lexington, SC

Guardian came with the development. The technology works fine, and they are quick to respond to situations.

6 years ago

Reply from Guardian Protection

Hi J.T. thank you for being a Guardian customer. We appreciate the feedback and hope you have a safe day!

Mar. 8th, 2018

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Verified Customer

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Smith, Jessica Atlanta, GA

The equipment is effective, and their customer support is extremely helpful. They follow through on promises.

6 years ago

Reply from Guardian Protection

Hi Jessica, thank you for the excellent testimonial! We hope the system provides you peace of mind.

Mar. 8th, 2018

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Verified Customer

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Leanne Mawhorter Westfield, IN

We got our system through our new home builder, and it's easy to use. The only customer support I've had to deal with up to now was the installation.

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian a review. I'm so glad to hear the system is bringing you convenience .

Mar. 8th, 2018

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Verified Customer

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Care Patricia Douglassville, PA

I chose them based on a referral. I had a few problems, but they were resolved by their customer support.

6 years ago

Reply from Guardian Protection

Hello, thank you for reviewing Guardian Protection. I'm glad to hear you were referred to us by a trusted friend. Please give us a call 7 days a week if you have any further issues. We are proud to help protect what matters most!

Mar. 9th, 2018

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Verified Customer

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R.F. Burtonsville, MD

Customer support is very good, when you call them they are there. The equipment is very easy to use.

6 years ago

Reply from Guardian Protection

Hello, thank you for the great customer testimonial! I'm glad to hear the system has been user-friendly for you.

Mar. 9th, 2018

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Verified Customer

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Sejal Patel Hatfield, PA

I'm with them because their service was included with the building. They have great customer support.

6 years ago

Reply from Guardian Protection

Hi Sejal, thank you for the great customer testimonial! Congratulations on building your new home and security system.

Mar. 9th, 2018

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Verified Customer

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Melissa

It is a Great security system and very reliable. I like that it is accessible by phone an added bonus??

6 years ago

Reply from Guardian Protection

Hi Melissa, thank you for the great review. The smart phone app is a great tool for on the go monitoring of your security system. Please let us know if you ever have questions!

Jan. 29th, 2018

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Verified Customer

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Robert Betancourt Lewes, DE

Guardian Protection came with the house. They've been responsive every time. Nothing's gone wrong with their equipment.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Robert. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Alejandro Torres Orlando, FL

Great customer service; they are always on time. It's high quality equipment and it has never failed me.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Alejandro. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Bryan Crawford Roswell, GA

They have average equipment, I guess. They wrote me into a long term contract that I didn't realize that I was signing up for. Be careful of what you sign up for because they get you into a long term contract that you don't realize that you sign up for, and the next thing you know, you keep paying on something that you can't use.

6 years ago

Reply from Guardian Protection

Hi Bryan, I'm sorry to hear you feel you can't use the system. We want to make sure you get full use of your security system if possible. Please message me back with your issue and address of services. Thank you.

Jan. 25th, 2018

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Verified Customer

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Jon Drake Burlington, NC

They sent several service people out and I wasn't happy with the results and they just wanted to keep charging me for support. I've actually been meaning to cancel it. The equipment seems cheap.

6 years ago

Reply from Guardian Protection

Hi Jon, thank you for being a Guardian Protection cusotmer. I'm sorry to hear you are considering cancelling. Please message me with your address of services and I can see how we can help.

Jan. 25th, 2018

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Verified Customer

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Patrick Reynolds Centreville, MD

The camera that was installed at the rear of the house fell off the mount. The service was part of the builder's package. I think they are rather overpriced.

6 years ago

Reply from Guardian Protection

Hi Patrick, thank you for being a customer of Guardian Protection. I looked into your account and see that a service call ran today to re-attach your camera. Please let me know if you experience any further issues.

Jan. 25th, 2018

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Verified Customer

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Pamela Oxendine Brandywine, MD

They always respond quickly. I haven't had any problems with the equipment. It was already in here when I moved in.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Pamela. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Marisa Slye Aurora, CO

Guardian Protect came with the house. I haven't had any customer service problems yet and the equipment all works good.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Marisa. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Bruce Danzis Zephyrhills, FL

excellent customer service always takes their time with you and we had exceptionally nice and neat installers.

6 years ago

Reply from Guardian Protection

Hi Bruce,

Thank you for the compliments on our services! We are honored to help protect what you value most in life.

Jan. 15th, 2018

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Verified Customer

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Matt R. Cleves, OH

Great system. Took 4 different appointments to get the system set up correctly. Other than that everything has been great.

6 years ago

Reply from Guardian Protection

Hi Matt, welcome to the Guardian family! We are happy to have you as a customer and look forward to providing you peace of mind. I'm sorry about the repeat trips, your feedback will help us improve the customer experience.

Jan. 15th, 2018

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Verified Customer

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Mayra San Antonio, TX

So far when my alarm has gone off 3 times. Only one time out of the three some one called me to make sure everything was ok

6 years ago

Reply from Guardian Protection

Hi Mayra,

Thank you for choosing Guardian for your protection needs! There is a short dialer delay on the system to help reduce false alarms, so typically if you disarm the system within 20 seconds of sounding it will not transmit a signal to our central station. Please call us anytime to test your system at 1-888-895-4805 or at

Jan. 15th, 2018

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Verified Customer

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Tim Knechtel Hermitage, PA

Feel very secure, and very easy to use. Easy to work,and a well respected name. Fell it's a good deal financial y

6 years ago

Reply from Guardian Protection

Him Tim,

Thank you for choosing Guardian Protection for your security needs. We are happy to have you as a customer and look forward to providing you peace of mind.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Jones home Chesterfield, VA

Sales rep didn't explain entire payment process and tech forgot to install some of the products/features that were ordered

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave a review. I'm sorry to hear some of your features were not installed, please message or email your address of services to . I would like to correct this issue for you.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Dan Shinton Urbana, OH

The service is fine. The billing department needs fired. My bill has been screwed up for six months now to the point you are threatening to cut off my service even though I have paid my bill!

6 years ago

Reply from Guardian Protection

Hi Dan,

Thank you for the feedback, we definitely apologize about the delay in the billing credit. I have looked into your account and see that that credit was applied on 1/2/18. If you have any further issues please message me.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Jeff Sipniewski Dayton, OH

Customer service always seems genuinely concerned about any issues we have and they take care of them.

6 years ago

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Verified Customer

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Juan Shields Upper Marlboro, MD

They were recommended to us. I think they do a great job. Whatever we've needed so far they have shown us they know what they are doing. I'm comfortable with the service.

6 years ago

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Verified Customer

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George Paredes Houston, TX'

It was a referral we got from the people that helped us move into our new home. I guess they're good so far.

6 years ago

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Verified Customer

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Auto Huntsmans Marion, OH

I don't really remember why we got it, I just remember someone we knew had it so we went with it. Still, customer service has been pretty good and responsive.

6 years ago

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Verified Customer

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Michael Millsboro, DE'

Enjoyed talking to staff. Friendly courteous and knowledgeable staff. Explained the system thoroughly

6 years ago

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Verified Customer

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Lucila Castillo Gainesville, VA

I don''t have complaints so far. Easy to follow navigation on their online site. Prompt action if there is an alert.

6 years ago

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Verified Customer

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William Pitcock Westfield, IN

We've had them before hand and they have always been responsive. The system always works and I have no issues with it.

6 years ago

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Verified Customer

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D.C. 27909

I like the service, and the equipment is good and works quickly. I just like the service, it's good.

7 years ago

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Verified Customer

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Ruth Hughes 62816

They just take good care of everything. I'm happy with the equipment and it does everything I expected it to do.

7 years ago

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Verified Customer

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MJI San Diego, CA

Problems with initial installation caused me to waste several hours over 3 days time. Also, questioning about what I was told about Protection 1 to get me to switch to Guardian.

7 years ago

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Verified Customer

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John Loney Hillside, NJ

Customer support is good, and the installation process was fine as well. Guardian Protection is a good company; we haven't had a problem with it.

7 years ago

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Verified Customer

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Elizabeth Toller Raleigh, NC

We chose Guardian protection because of the good reviews. The equipment is excellent. Installation process was great.

7 years ago

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Verified Customer

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Laurie Evans Milford, OH

I am a recent widow which made me purchased the security system my husband has died. Overall, the equipment is good and the service has been great

7 years ago

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Keith Dahl Riverview, FL

I would give them 0 stars if it was an option. System has never worked from the day it was installed. Doorbell never works, cameras have issues, panel locks up when disarming and the alarm goes off. They installed motion sensors that were under a recall and fail causing false alarms. Anytime you talk to them they want to charge you even when you were able to perform the function by yourself previously. Complete bait and switch company. Stay away as the do not back their product after 1 year, much less 3 months after install. Three years later and it still does not function but they will do nothing without wanting to charge you.

11 months ago

Reply from Guardian Protection

Hi Keith,
I am sorry for the frustration. Your satisfaction is important to us. Your issues were escalated to our loyalty liaison who I understand spoke to you by phone on December 7. As she indicated to you, Guardian does not give access to its proprietary programming data, per the wording in the Agreement which you signed upon choosing Guardian as your trusted security provider. We appreciate the opportunity to resolve your issues and our loyalty liaison has endeavored in every way possible to accommodate your needs. She offered: a) to waive the fee for adding-in your new door lock and as many home automation devices as you would like during a phone call at your convenience with our technical care team; b) to send a tech to your home to replace your control panel and to program your door lock for just $35, and c) to provide a courtesy review of your account by our technical care experts who can suggest ways of optimizing your video devices. You have declined all three of these generous options. With regard to your issue about not needing the number of video clips you originally agreed to, our loyalty liaison worked diligently to reduce that number for you and has issued a credit to your account and offered to reduce your monthly rate as a result. This rate reduction will go into effect as soon as you return the signed addendum acknowledging the new, lower rate. As previously mentioned, your satisfaction is important to us. If you would like to take advantage of the accommodations our loyalty liaison has made available, please contact her at the number she provided to you.
Sincerely,
Mary Lynn Moriarity
Customer Satisfaction Advocate

Dec. 13th, 2023

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antonio johnson Houston, TX

If you're looking for a real non AI bot generated review then here I am. The Guardian Protection does what it says it does. Constant monitoring, one little slip up and they immediately contact you. I accidently set off my alarm and receive a call no later than 1 second. Honestly annoying in an impressive way. The devices work as they should and they are very easy to use. Customer service is friendly. But as you see, I didnt give them a 5 STAR review. The policy and devices are not fully explained to you. They tell you just enough information to get you to purchase. But not all of it. Me being excited to get security for my home didnt read the fine print. You sign up for an outrageous term contract. 60 months might not sound long, until you realize its 5 years. Then you understand there is a early termination fee, but its way higher than you can imagine. Might as well be 1,000 dollars. The device is helpful but youll soon find yourself not using it as much as you thought you would. I forget to turn the thing on all the time. Also the cameras dont record. Thats an additional package. To be honest you're better off with a DIY camera system. Cheaper in the long run and doesnt rely on having WIFI to run your cameras. Forgot to mention, functioning internet is required for your cameras to work. I once had something break in my yard during a storm. I tried to see what happened on my cameras and realized due to the internet being down I couldn't retrieve it. Guardian Protection is not a bad company. They do exactly what they claim and never lied about any of their statements. I never picked up the phone and received a rude customer service representative. But will leave information out about things you wouldn't know to ask. I was told there was an early termination fee, was not told the amount. I was told I'd receive cameras with my package, was not told the cameras had limitations. Technically they never hid this information from me, but If I had the information I have now I would have been better off without it. If you can get a decent package for maybe a one year commitment, and it only cost you about a range of 70 to 80 bucks I say get it from Guardians. But not more than that.

1 year ago

Reply from Guardian Protection

Hi Antonio,
We are honored to be your partner in security – our monitoring center never sleeps so you can have 24-hour peace of mind. We’re pleased to know that our monitoring center has responded within one second to your alarm incidents and that you find your smart home security devices easy to use and operating as they should. All cameras require an internet connection to operate; Guardian cameras are no different. If you are having difficulty, please give us a call at 1-800-PROTECT (1-800-776-8328). We are here for you. Our customer care team consists of our own employees, based here in the U.S, They love what they do and I’m glad you have had the chance to talk with them and found them helpful. I’m sorry that you feel frustrated about the security agreement that you signed. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. We look forward to continuing to serve you. Life is better when it’s safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 30th, 2023

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Barbara Thomas

Our installation technician was Denise. She was great! Explained everything in detail to us and made sure we understood how to use the system. Very professional and friendly. Would highly recommend her!!

2 years ago

Reply from Guardian Protection

Hi Barbara,
Welcome to the Guardian family! Happy to know that our professional technician was friendly and thorough in walking you through the use of your new smart home security system. We believe it is the very best way for our customers to get off to an immediate start in enjoying the many benefits and peace of mind the system can bring. Our techs love their work ! I will be sure and share your comments with our tech's supervisor. They are greatly appreciated. Thanks for choosing Guardian, Barbara. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 4th, 2022

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Ron Breckenridge Blackwood, NJ

Derek B was on time, did a fantastic job on our entire system and went into great detail on the system and the directions on the use of the system. Derek provided outstanding customer service.

2 years ago

Reply from Guardian Protection

Hi Ron,
Happy to know that our professional technician did a fantastic job in activating your system and walking you through how to use it. A professional installation makes all the difference! Welcome to the Guardian family. Life is better when it's safe.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2022

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Brian Criminger Elgin, TX

Chuck N came out to update our system and I was totally pleased with his customer service and professionalism. He serviced our system 10 years ago and I appreciate his time and dedication to the company.

2 years ago

Reply from Guardian Protection

Thank you, Brian, for being a long time Guardian customer. We are honored to be your partner in security. So happy to hear that our professional technician delivered five-star service to you. Our techs love what they do and we in turn do our best to provide them with a strong, solid culture and support that makes Guardian the kind of company for whom they enjoy working. I will be sure and share your comments with our technician's supervisor. They are greatly appreciated. Thanks again for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 20th, 2022

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Joyce Ellis Bowie, MD

I have been a customer for 27 years, not missing a payment for 25 years. Guardian Protection is a pretty good service. The problem I have is with their cameras, and in hindsight I did have a big problem with the cameras facing the driveway at our old address. I paid over $1,700 to have cameras installed at our new address and the one over the driveway has giving me trouble almost from the beginning, and since around June/July it just doesn't work at all. Guardian Protection sent someone to check it out and he couldn't fix it, he passed it up as our WiFi, well three other cameras are working !! Guardian Protection even convinced me to split the WIFI in our home, that has truly complicated the rest of our WiFi needs, laptops cellphone, TV'S, it's been a nightmare since we split the WiFi. So for the pass10 months about 8 service techs have been to our home, for installation of course (which all should have been completed and working after installation), too putting in batteries, changing motion sensor, and they wanted to send another tech to try and fix the driveway camera again at a cost. Which could cost up to $150. Guardian Protection plug in connection for the cameras stays RED ALL THE TIME. I've tried resetting it, but it switches back and forth but stays mostly RED. I'm going to change services. Weighting my opinions with other companies. But I will be changing. Sometimes you gotta get rid of the old and try something new. It just really seems like in these times you just can't good quality service even when there are NO MISSED PAYMENTS FOR OVER 25 YEARS. I call this a loyal customer and customer should feel the same way about the service they are paying for. I would like for Guardian to FIX THIS CAMERA THEY INSTALLATED and I don't feel I should have to pay anything to fit it. Guardian Protection a 2 1/2 stars.

2 years ago

Reply from Guardian Protection

Hi Joyce,
I am sorry for the frustration. Thank you for being a long-time customer. As you know, customer satisfaction is very important to us. I apologize that you had had difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours. Thank you for your patience.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 10th, 2022

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Nancy Bernstein Norristown, PA

Our Guardian service rep, Betsy, was thorough and patient as she explained how we could maximize the effectiveness of our security system. We are very satisfied with the service.

3 years ago

Reply from Guardian Protection

Hi Nancy,
Thank you for being a long-time customer of Guardian. We are honored to be your partner in security. I'm happy that you found our professional technician to be expert in her work and patient in sharing her knowledge with you. Our techs love what they do and undergo many hours of training so that our customers can be assured of a good experience. I will be sure and share your comments with his supervisor. They are appreciated. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.

Oct. 12th, 2021

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Kerry West Millersville, MD

I have used Guardian for over 20 years, at 3 different houses. At first I loved them. I had the same regional Guardian service in my 1st and 2nd house. They did a great job and I had no issue with their service. In the last 5 years, in another region, something changed. They are rigid and have over billed me. In my last house I replaced a door and Guardian mailed me a new connector for the door. When I received the connector, I called them and they helped me set it up. In my recent house, the same occurred AND the carbon monoxide detector was faulty (kept going off). I called and they suggested a rep come out to help and that would cost a $25 service fee since I had a service contract. The gentleman came out and said the CO detector was faulty and he would replace that. He also said my new connector would cost $40. OK. Well, then I got the bill. They charged me $40 for the connector and $180 for the installation CO detector. WHAT? I have called them several times and I am being told that was their rate for service. I can't get a manager on the phone. I am canceling my service. Oh, wait, there is a $350 fee to cancel. Great. My contract is ending in a couple months so I will be cancelling then. Another item to note, and they told me they couldn't turn this off, if there is a weather alert the alarm goes off. If you aren't home and have pets, your animals will be traumatized as mine were. The initial alert goes off for about 2 minutes, then you get a 3 sec chirp every couple of minutes forever until you manually turn it off. What are they thinking? If you aren't home to hear and turn off the alarm, why does it keep going off????? Fur babies be aware.

3 years ago

Reply from Guardian Protection

Hi Kerry,
Thank you for being a long-time Guardian customer. I apologize for your frustration. I have located your account and have escalated these issues to our supervisor. You will receive a personal callback within 24 to 48 hours. I appreciate your patience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2021

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JOHN M CAMPBELL ,

I've used Guardian Protection for over 8 years. This have also provided terrific service & even respond to little things like changing batteries for you! I've been noticing more & more "Guardian Protection signs" in neighbor's front yard, so they must be doing something good!

3 years ago

Reply from Guardian Protection

Hi John,
Thank you for being a long-time Guardian Protection customer. We are honored to be your partner in security. It's great to know that we have been there when you needed us - even to the extent of changing batteries. Because life is better when it's safe. It's gratifying to see our yard signs helping to serve a s a first line of defense for neighbors and helping to deter intruders throughout the many communities we serve. You might say they are another "sign" of the peace of mind we all want for ourselves and our families. We appreciate your business, John. Thank you again for choosing Guardian Protection and please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 7th, 2021

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Street Marshal Flip Silver Spring, MD

Jeff was on time, took proper COVID precautions and installed everything. Very courteous and took time to explain the system and app. Thank you so much for an outstanding experience! Thanks Jeff!

4 years ago

Reply from Guardian Protection

Hi Street Marshal Flip,
At Guardian Protection we know that life is better when it's safe, so our professional technicians are taking every precaution when it comes to COVID. It's gratifying to know that you appreciate our efforts and especially those of Jeff who you said was courteous and thorough. I think you are going to like the benefits of having an app that works with your new Guardian smart home security system. Welcome and thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Carlton Dorris IV Columbia, MD

Protection is great. Billing or Customer service is where I had a problem. My initial set up information Was incorrect. Wrong email, wrong phone number, I never got any billing statements. I found out on my own when my system got turned off and I got sent into Collections because of a new debit card and I had no idea I was late. Soon as I corrected the mistake I paid. But, had to jump through all kinds of unexpected red tape.

4 years ago

Reply from Guardian Protection

Hi Carlton,
I am sorry for your frustration. I am glad to hear that the initial difficulty has been resolved. We are here to help! Please call 1-800-PROTECT (1-800-776-8328) anytime or email us at wecare@guardianprotection.com. Thank you for being a Guardian Protection customer.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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