Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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None

When you have a problem with the alarm system they need to come out and fix the problem not making you pay for batteries and solar

7 years ago

Reply from Guardian Protection

Hello,

Thank you for the valuable feedback on your security service with Guardian Protection. Batteries are considered consumable items so we do not replace those for free; if we can help explain any charges further please message me here.

Aug. 21st, 2018

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Verified Customer

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Happy!

Positive experience! They call right away, when I've accidentally walked out of the door with the alarm on!

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer testimonial! With a less than 30 second response time on alarms, we are here to help protect what matters most.

Aug. 21st, 2018

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Verified Customer

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Cora

Very positive! They are always there when I have a question and always have the answer! Easy to get in touch with !

7 years ago

Reply from Guardian Protection

Hi Cora,

Thank you for sharing such a positive review of your security services. Guardian Protection is dedicated to helping to protect what matters most to you!

Aug. 21st, 2018

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Verified Customer

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Robert Hoosier

Every things good. You should check your rates because we can buy more coverage for less. When my contract is up we'll be moving

7 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the feedback on your services. We would be happy to discuss a new rate with you at the end of the agreement term; please just give us a call to discuss. Thank you, and have a safe day with Guardian Protection.

Aug. 21st, 2018

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Verified Customer

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Naomi Patterson Cleveland, OH

Mostly good but during service calls techs don't check everything including batteries which sometimes have required another call at another time

7 years ago

Reply from Guardian Protection

Hi Naomi,

Thank you for sharing your customer experience with Guardian Protection. We are proud to be your home security provider and if you have any additional questions please give us a call 7 days a week at 1-888-895-4805.

Aug. 15th, 2018

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Verified Customer

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Christopher Boerne, TX

I've had to call 3 different times and each time they were very responsive. They provide high functionality for the value.

7 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for sharing an informative testimonial; this will help other consumers shopping for home security services! We hope the system provides you the peace of mind you deserve.

Aug. 14th, 2018

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Verified Customer

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Chris Seguin, TX

They're very prompt on calling you if there's an issue. I have small dogs and they're always setting off the sensor.

7 years ago

Reply from Guardian Protection

Hi Chris,

Thank you for sharing a customer testimonial! We are proud to help protect what matters most (including your furry friends) in Sequin, Texas!

Aug. 14th, 2018

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Verified Customer

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Mike San Antonio, TX

The people that I deal with on a daily basis, they are very knowledgeable and never had any problems with them.

7 years ago

Reply from Guardian Protection

Hi Mike,
Thank you for the feedback on Guardian Protection Services. I'm glad to hear the staff has been helpful and knowledgeable when you needed us the most.

Aug. 14th, 2018

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Verified Customer

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Kurt Waxhaw, NC

The equipment is high tech and wireless. The customer service is good and picks up the phone every time.

7 years ago

Reply from Guardian Protection

Hi Kurt,

I'm glad to hear you are enjoying one of our advanced security systems. We hope the system is bringing you convenience and peace of mind.

Aug. 14th, 2018

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Verified Customer

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Jim Finksburg, MD

The previous company and system, when any door was open we would get a beep or some kind of notification, that doesn't happen. It only beeps when the main door was open.

7 years ago

Reply from Guardian Protection

Hi Jim,

Thank you for being a Guardian Protection customer. Our Customer Care team may be able to help you with your technical questions, please give us a call at 1-888-895-4805.

Aug. 14th, 2018

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Verified Customer

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Thomas Jr York, PA

They are easy to work with and they have more discrete equipment from what I've seen from others. We've been using them for the last 15 years.

7 years ago

Reply from Guardian Protection

Thank you for being a long term customer Thomas Jr! We appreicate your loyalty over the years and look forward to even more years helping to protect what matters most.

Aug. 9th, 2018

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Verified Customer

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Husani

They are pretty responsive when you call them. I've having some issues with the outside camera right now, but that's the only thing.

7 years ago

Reply from Guardian Protection

Hi Husani,

Thank you for taking the time to leave a review for Guardian Protection on BestCompany! We appreciate your business and please give us a call at 1-888-895-4805 if you are still having issues with the camera.

Aug. 9th, 2018

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Verified Customer

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Taylor

Every time I had an incident they were right there letting me know what was happening. The equipment always works.

7 years ago

Reply from Guardian Protection

Hi Taylor, thank you for sharing your great customer testimonial! We are here around the clock when you need us the most.

Aug. 10th, 2018

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Verified Customer

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Ivory San Antonio, TX

It's easy to use, very intuitive. I was expecting further details, but they are very good with their customer service.

7 years ago

Reply from Guardian Protection

Hi Ivory,

Thank you for the great feedback on your security system with Guardian Protection! We are always here if you ever have questions.

Aug. 10th, 2018

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Verified Customer

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Anonymous Elizabeth, PA

I like the remote fall, you just push the button and it sets it. Every time the alarm goes off, they call immediately.

7 years ago

Reply from Guardian Protection

Hi, thank you so much for sharing a great customer testimonial! Guardian Protection looks forward to providing you with the same peace of mind for years to come.

Aug. 10th, 2018

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Verified Customer

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Michael Evans City, PA

Some of their stuff could come be a little better in design. They've been good and have done well overall.

7 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for being a Guardian Protection Services client. We are passionate about helping to protect what matters most to you in Evans City, PA.

Aug. 10th, 2018

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Verified Customer

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James San Antonio, TX

We always get a call when the alarm goes off, it's been a very good system and I have no problems with it.

7 years ago

Reply from Guardian Protection

Hi James,

Thank you for being a valued customer of Guardian Protection Services! We love to hear great feedback like this and hope to provide you with peace of mind for years to come.

Aug. 10th, 2018

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Verified Customer

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Jeffrey McQuain Sunbury, OH

Very good. Customer Service is excellent as well as the service Tech. Very friendly and knowledgeable.

7 years ago

Reply from Guardian Protection

Thank you for sharing your customer experience on Best Company, Jeffrey! At Guardian, we are here around the clock helping to protect what matters most.

Jul. 31st, 2018

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Verified Customer

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Alyssa Laurel, MD

Unpleasant. Install technician rushed through orientation and did not explain the system clearly. Doorbell sensor does not work despite numerous calls to Support to try to fix it. We will be discontinuing our services as soon as possible and dissuading every person from using this company.

7 years ago

Reply from Guardian Protection

Hi Alyssa,

I'm so disappointed to hear you did not experience the stellar customer service we aim to provide. We would be happy to schedule a system explanation for you and take another look at the doorbell to ensure that you are satisfied with the services. Please private message your address of services or email .

Jul. 18th, 2018

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Verified Customer

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Chen Tang Malvern, PA

Customer Service is good, I haven't had any issues using the equipment. My builder recommended them.

7 years ago

Reply from Guardian Protection

Hi Chen, thank you for choosing Guardian Protection for your security needs! We appreciate your business and are honored to help protect what matters most to you.

Jul. 11th, 2018

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Verified Customer

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Christopher Wood Bowie, MD

It's a very efficient process that we appreciate. We feel better having it but, I am having problems with my doorbell in my phone.

7 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for choosing Guardian Protection for your security needs. We are more than happy to help with the doorbell camera, I see you called on 6/22 to discuss but were not home to troubleshoot at the time. Please give us a call at your convenience or message us here if you are still experiencing issues.

Jul. 11th, 2018

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Verified Customer

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Tiffani Coots Dayton, OH

The previous owner installed it. Customer Service has always been super helpful and its never failed us so far.

7 years ago

Reply from Guardian Protection

Hi Tiffani,

Thank you for taking the time to review your services with Guardian Protection. It's wonderful to hear our staff has been efficient and helpful; we are always happy to help!

Jul. 11th, 2018

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Verified Customer

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Nicole Jahns San Antonio, TX

This security system is user friendly. They are able to answer my questions whenever we need them too.

7 years ago

Reply from Guardian Protection

Hi Nicole, thank you for the great feedback on your experience with Guardian Protection. I'm so glad to hear the system has proved user-friendly for you. Please let us know if you ever have further questions.

Jul. 11th, 2018

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Verified Customer

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Min Feng

It's a great company and a good service. Their customer support is very responsive and every time I call they always give me a solution and fix my problem.

7 years ago

Reply from Guardian Protection

Hello Min,

Thank you for sharing your impressive customer testimonial. We are honored to be your home security provider.

Jul. 10th, 2018

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Verified Customer

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Leona Cumberland

They always contact you if the alarm goes off. The batteries are really easy to change, no complicated things

7 years ago

Reply from Guardian Protection

Hi Leona,

Thank you for sharing your customer experience with Guardian Protection. I'm glad to hear the equipment is working well for you. Have a safe day!

Jul. 10th, 2018

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Verified Customer

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Nolan Baker

Our salesman was very good. We had a little confusion with the installation, and the smoke detector isn't that great.

7 years ago

Reply from Guardian Protection

Hi Nolan,

Thank you for the feedback on your experience with Guardian Protection. If we can help at all with the smoke detector please message us here with your address of services.

Jul. 10th, 2018

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Verified Customer

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Beverly Anderson

Every time I've called in, they've either immediately fixed the problem, or sent a tech out to fix the problem.

7 years ago

Reply from Guardian Protection

Hello Beverly,

Thank you for the feedback on your customer service experience with Guardian Protection. It's great to hear the staff has been efficient in resolving your problem.

Jul. 10th, 2018

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Verified Customer

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Latonya Sellers

The installation was great. Compared to the last two security systems I've had, it's much easier to operate.

7 years ago

Reply from Guardian Protection

Hi Latonya, thank you for the great feedback regarding your Guardian Protection security system. We aim to please our customers on each and every interaction while providing you with peace of mind.

Jul. 10th, 2018

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Verified Customer

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Kenia Garcia

It's more economical than the other security companies. Every time I call they answer as soon as I call them.

7 years ago

Reply from Guardian Protection

Hi Kenia,

Thank you for the great customer testimonial! We always attempt to bring the best product while providing the best value to our clients.

Jul. 10th, 2018

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Verified Customer

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GoogleUser

Monthly rate is higher compared to other competitors like Google's own Nest home security services. Also no contract required to have the lowest rate.

7 years ago

Reply from Guardian Protection

Hi, thank you for the feedback as it will help us with our consumer experience! Please let us know if we can ever assist you with security needs.

Jun. 19th, 2018

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Verified Customer

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Tom Pittsburgh, PA

During system learning curve (accidently setting of alarms) they called within 5 minutes.New system is user friendly

7 years ago

Reply from Guardian Protection

Hi Tom, thank you for sharing your customer testimonial with Guardian Protection. We are dedicated to helping to protect you at all times of the day when your system is armed!

Jun. 8th, 2018

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Verified Customer

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RK Bowie, MD

Alarm system works well and very responsive. The doorbell on the other hand is really bad. The image is not good quality and hardware is very expensive for what you get.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your services. We are honored to help protect your home and if you are experiencing any issues with the cameras please give our technical support team a call at 1-888-895-4805. We are happy to help!

Jun. 4th, 2018

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Verified Customer

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protected Homestead, PA

from the salesman to the customer service agent, professional courtesy patient, makes you feel safe and protected

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing your great customer testimonial on Best Company. Guardian Protection Services is dedicated to providing you with peace of mind and helping to protect what matters most.

Jun. 4th, 2018

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Verified Customer

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David & Cheryl

We used it for our previous home. We never had a problem with it and it's very simple and easy to use.

7 years ago

Reply from Guardian Protection

Hi David & Cheryl,

Thank you for being long-term customers with Guardian Protection. We appreciate your feedback and loyalty. Have a safe day!

Jun. 4th, 2018

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Verified Customer

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Nancy Ware

I was recommended to Guardian Protection. Their services have been excellent and everything seems to be working.

7 years ago

Reply from Guardian Protection

Hi Nancy, thank you for sharing your customer experience with Guardian Protection. I'm so glad to hear you are enjoying the services, please let us know if you ever have additional questions.

Jun. 4th, 2018

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Verified Customer

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Jose Hamilton

That's what was available when we came to this community. They work until they know you're satisfied.

7 years ago

Reply from Guardian Protection

Hi Jose, thank you for reviewing your service experience with Guardian Protection. We hope the system brings you the peace of mind you deserve every day.

Jun. 4th, 2018

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Verified Customer

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Marcos Benavides Manor, TX

They are very friendly, and the install was very compatible with the older unit that I had in the house.

7 years ago

Reply from Guardian Protection

Hi Marcos, welcome to the Guardian Protection family! I'm so glad you have found our staff friendly and helpful. Have a safe day!

May. 22nd, 2018

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Verified Customer

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Trista Washington Dayton, OH

Learning the panel on your own can be kind of frustrating. But, everyone is very straightforward, professional, and pleasant to talk to.

7 years ago

Reply from Guardian Protection

Hi Trista, thank you for the honest feedback on your experience with Guardian Protection. Our customer care team is here 7 days a week to help with any technical questions you may have, we are always happy to help. Thank you for the compliments; we look forward to providing you with peace of mind every day!

May. 22nd, 2018

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Verified Customer

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Richard Mcbride Dayton, OH

It's easy to use, they respond quickly to alarms, and they provided good service to install again when we moved.

7 years ago

Reply from Guardian Protection

Hi Richard, thank you for moving with Guardian Protection! We value your business and feedback.

May. 22nd, 2018

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Verified Customer

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Julia Buskina Millsboro, DE

This service was what the builder was getting for everyone. The equipment is all easy to access and it all makes sense.

7 years ago

Reply from Guardian Protection

Hi Julia, thank you building with Guardian Protection. I'm glad to hear the equipment is serving you well and is convenient. Please let us know if you ever have questions!

Apr. 5th, 2018

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Verified Customer

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Katherin Moody Cuyahoga Falls, OH

It came with the builder of the house. The system is easy to use and they are always on time with everything.

7 years ago

Reply from Guardian Protection

Hi Katherin, thank you for reviewing Guardian Protection! We are honored to have you as a customer and provide you with peace of mind.

Apr. 6th, 2018

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Verified Customer

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Valerie Davis-Fells Wyncote, PA

They're a good company. Their equipment is good and they walked me through everything that I needed to know.

7 years ago

Reply from Guardian Protection

Hi Valerie, thank you for reviewing Guardian Protection! I'm happy to hear the technician took his time to educate you on the system, we hope it provides you peace of mind.

Apr. 6th, 2018

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Verified Customer

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Laurie Kramer

I have been a customer since '09 and loved Guardian. I recently moved and the billing and client service has not met expectations.

7 years ago

Reply from Guardian Protection

Hi Laurie, thank you for being a long time customer! We want to be sure you are 100% satisfied so if you are still experiencing any issues please DM us. We are here to help!

Mar. 26th, 2018

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Verified Customer

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KSJ Riverside, CA

Love the system. Especially at the house because it had more amenities, but I hate the price. I pay more in the apartment and I did at the house.

7 years ago

Reply from Guardian Protection

Hi KSJ, thank you for the honest feedback! We do attempt to stay competitive with our pricing while delivering award-winning monitoring. Please let us know if we can ever help further.

Mar. 26th, 2018

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Verified Customer

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First timer Hamilton, OH

Would be five stars, but the technician that came out to activate service had to rewire a lot of components. Job took longer because of that.

7 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection a review on Best Company. Your feedback is important and please contact us if you ever have questions, we are happy to help!

Mar. 12th, 2018

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Verified Customer

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John Fairborn, OH

Many issues when I moved in, and continued for maybe a month. Plus miscommunication about what I wanted and what I received.

7 years ago

Reply from Guardian Protection

Hi John, I'm sorry to hear you had some issues. If I can help make the customer experience better please message your account information so I may research. Thank you

Mar. 12th, 2018

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Verified Customer

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Andre Latimore Clinton, MD

I've had Guardian since I was told about it by the neighbors. Every time I call, they take care of me.

7 years ago

Reply from Guardian Protection

Hi Andre, thank you for the great testimonial. We are proud to provide you with peace of mind!

Mar. 13th, 2018

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Verified Customer

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Michael Schaeffer Avon, IN

I have had them for ten years before now. They don't have technical support on the weekends, from midnight to 6 or 7 am, which is a problem, so I've had a bad experience so far.

7 years ago

Reply from Guardian Protection

Hi Michael, thank you for being a long time customer! We do have a few technical employees that work over night, even tho our customer service takes a break. Please let me know if I can help you with any questions!

Mar. 13th, 2018

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Verified Customer

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Christine Rodriguez Boerne, TX

It was offered to us by the builder. They're prompt, they have a good response, and good customer service.

7 years ago

Reply from Guardian Protection

Hi Christine, thank you for the great feedback! We hope you are enjoying your new home and security system.

Mar. 13th, 2018

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Verified Customer

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Shelley Cizio Kalamazoo, MI

We're with them because we had a contract that we had to fulfill. They've been responsive to most everything.

7 years ago

Reply from Guardian Protection

Hi Shelley, thank you for leaving a review! We are honored to help protect what matters most.

Mar. 13th, 2018

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