Guardian Protection Reviews
8.7
Overall Score
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Verified Customer
Review Source
Deborah Jones Aliquippa, PA
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our team is here for you! All of our customer care specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Oct. 6th, 2021
Verified Customer
Review Source
Wanda Dade City, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you find our response to your needs timely and courteous. I am sorry that you are having difficulty with you doorbell camera. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to wecare@guardianprotection.com. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 31st, 2021
Verified Customer
Review Source
Daphne Foster Crowley, TX
3 years ago
Reply from Guardian Protection
Glad you are enjoying the convenience of our home automation devices and cameras that can easily be controlled from the Guardian App wherever you are. Thanks for choosing Guardian. Life is better when it's safe!
Mary Lynn M. Customer Satisfaction Advocate
Apr. 22nd, 2022
Verified Customer
Review Source
Angela OBrian Mc Kinney, TX
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. I have located your account and have escalated this to our supervisor. Please except to receive a phone call from us to assist within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 25th, 2021
Verified Customer
Review Source
pam Avallone Barnegat, NJ
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. We try to keep our systems affordable so that as many families as possible can enjoy peace of mind. Glad to know that you appreciate the rapid storm warning notification! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 19th, 2021
Verified Customer
Review Source
Matt Hilliard, OH
3 years ago
Reply from Guardian Protection
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Trevor San Antonio, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Tranesha Bridgeville, DE
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 19th, 2021
Verified Customer
Review Source
Pedro Wesley Chapel, FL
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our team is here for you! All of our customer care specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Aug. 19th, 2021
Verified Customer
Review Source
Christina South Plainfield, NJ
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. I am happy that you are enjoying the quality of our equipment and all the convenient functionality. Our customers love being able to see what's going on at home from wherever they are. It's great to hear that you, too, appreciate this helpful feature. Thank you for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Aug. 19th, 2021
Verified Customer
Review Source
Kyle Fishers, IN
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Ashley Cincinnati, OH
3 years ago
Reply from Guardian Protection
I am glad to know that our Care and Monitoring teams are always very helpful. They love what they do and it shows! Your satisfaction is important to us, K. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Nicole johnston Arlington, TX
3 years ago
Reply from Guardian Protection
I am glad to know that our Care and Technical teams have been helpful and thorough in serving you. They love what they do and it shows! Your satisfaction is important to us, Nicole. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Garwin Freeze Aubrey, TX
3 years ago
Verified Customer
Review Source
Patricia Singh Indiana, PA
3 years ago
Verified Customer
Review Source
Kenneth San Antonio, TX
3 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate
Jun. 24th, 2021
Verified Customer
Review Source
Jodi Royse City, TX
3 years ago
Reply from Guardian Protection
Thank you for your positive feedback and for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Jun. 24th, 2021
Verified Customer
Review Source
Anshuman Knoxville, MD
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Jun. 24th, 2021
Verified Customer
Review Source
Jeanette Seaford, DE
3 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jun. 24th, 2021
Verified Customer
Review Source
Vikram Singh Pittsburgh, PA
3 years ago
Verified Customer
Review Source
Carol Luebbehusen Joshua, TX
3 years ago
Verified Customer
Review Source
Emily Kissel Indianapolis, IN
3 years ago
Reply from Guardian Protection
I am so happy to hear that you love your Guardian Protection smart home security system. Thank you for taking the time to leave a review.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
Bonnie Pittsburgh, PA
3 years ago
Verified Customer
Review Source
Lisa Balch Springs, TX
3 years ago
Reply from Guardian Protection
I am happy that you found Guardian to be a great value and we are honored to know that our employees have been great in responding to your needs. If you would like me to have a specialist contact you to review additional options please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. I will be happy to have a member of our team follow-up with you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Charlotte Plano, TX
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. You are correct; your system does not have "timers" but if you are using our Guardian smart home security system along with the Guardian App, there is a feature that allows you to pre-set an Arming Reminder and there is also a feature that allows you to set certain Rules about about when your system should Arm and Disarm. These features may be able to help you accomplish what you'd like to do. I would be happy to have our technical care specialist call you and guide you through setup. Just send your account info (full name, premises address, phone number) to wecare@guardianprotection.com, or if you prefer you can give us a call at 1-800-PROTECT (800-776-8328) any day of the week from 7 a.m. to 11 p.m. EST. We look forward to speaking with you. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Subhash Coppell, TX
3 years ago
Reply from Guardian Protection
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to have the latest technology at your fingertips and be able to control your security from your phone. That way, you know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
James Philadelphia, PA
3 years ago
Reply from Guardian Protection
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to be able to control your security from your phone and know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Anne Lorton, VA
3 years ago
Reply from Guardian Protection
I am glad that everything is functioning properly on your Guardian smart home security system and glad to know that you've found our Customer Care teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Velma Richmond, TX
3 years ago
Reply from Guardian Protection
So glad to know that you've found our Care and Monitoring teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Robert North Port, FL
3 years ago
Reply from Guardian Protection
We appreciate your comments and we're happy to know that you like your Guardian smart home security system. We will strive to bring you the best in reliability and excellent customer experience. Our Care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out if you have any concerns or questions. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Salvatore Rea Perkasie, PA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. it's great to know that you are finding the Guardian App easy to use and convenient. Our customers tell us they enjoy its time saving benefits and I sense that you are, too. Wonderful! It is gratifying to hear that our care phone team is providing you five star support. We'll be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Apr. 5th, 2021
Verified Customer
Review Source
Tony Bonacorsi Riverview, FL
3 years ago
Reply from Guardian Protection
I am happy to know that our team has been responsive and has provided excellent service each time you have called. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. They love what what they do and I am glad that it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 5th, 2021
Verified Customer
Review Source
Mike O Odessa, FL
3 years ago
Reply from Guardian Protection
Thank you so much for the feedback. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will be happy to put in a request for a yard sign for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Mary Tampa, FL
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Elmwood Park, NJ
3 years ago
Reply from Guardian Protection
I am so happy to hear that your Guardian Protection experience has been a five star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Gaithersburg, MD
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Anonymous Lakeland, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you like the convenience and ease of Guardian's mobile App that lets you control your security from anywhere and stay in touch with what's happening at your home. I am sorry for any difficulty that you may be encountering with another feature of your system. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will escalate to our supervisor so that we can get you assistance. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Debiprosad Edison, NJ
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Lianassa Gibsonton, FL
3 years ago
Reply from Guardian Protection
Thank you for the positive feedback, and glad to hear you are having a good experience with Guardian Protection. Thank you for being a customer.
Kevin
Customer Satisfaction Advocate
Mar. 26th, 2021
Verified Customer
Review Source
Anonymous Fort Worth, TX
3 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Anonymous Pittsburgh, PA
3 years ago
Reply from Guardian Protection
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. Thank you! I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Eric San Antonio, FL
3 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Christian Garland, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. We work hard to keep our prices affordable so that everyone can have reliable, professionally installed, and monitored home security. Our Care team is here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Anonymous Fishers, IN
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Lachelle Venus, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am happy that we are delivering five star service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 19th, 2021
Verified Customer
Review Source
LES Brownsburg, IN
3 years ago
Reply from Guardian Protection
It is so great to hear that your experience has been a positive one. Thank you for taking the time to leave a review and also for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Lois Venice, FL
3 years ago
Reply from Guardian Protection
Thank you for taking the time to share your thoughts. Much appreciated. I will be sure and pass them along to our product development team. Your opinion is very important to us! Our customers have helped to make us the reliable company that we are today. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Jason Terrell, TX
3 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Joe Hayden Cincinnati, OH
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am pleased to hear that you find our UL Five Diamond monitoring center to be rapid in responding. Your safety is always our number one concern. Our monitoring center never sleeps so that our customers can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Michelle Edmondson West Terre Haute, IN
3 years ago
Reply from Guardian Protection
So happy to know that you find our service to be helpful and quick to respond. Our customer care and monitoring teams love what they do and are always eager to help. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
