Guardian Protection: Read 4,748 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Claudia Hernandez

I feel well attended when the alarm has gone off, even when it was an accident.

5 years ago

Reply from Guardian Protection

Hi Claudia,
Thank you! We are all about tending to you, our valued customer and your safety needs. Our 24-hour monitoring center never sleeps so that you can have peace of mind at all times. We are here to help! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Randy wilcox

Professional and reasonable price! Security is good to have!

5 years ago

Reply from Guardian Protection

Hi Randy,
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that as a professionally installed quality system, you find it to be affordable and priced to fit your budget. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

We have had so many malfunctions in the system. Allegedly my case was escalated to priority but still waiting to hear about scheduling a technician In any timely fashion!!!

5 years ago

Reply from Guardian Protection

Hi Anonymous,
I am sorry for the difficulties. This must be very frustrating for you. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star

Michael hayes

Excellent service and great protection, I appreciate the service.

5 years ago

Reply from Guardian Protection

Hi Michael,
I am happy to hear that you found our team to be five-star in excellent service and great protection. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Durham

I was told I would receive glass break with my package and I was told different at installation

5 years ago

Reply from Guardian Protection

Hi Durham,
I am sorry for the difficulty. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star

Wilson

Very attentive when our alarm went off. Very helpful and friendly

5 years ago

Reply from Guardian Protection

Hi Wilson,
I am happy to hear that you found our team to be five-star in attentive and friendly service. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Nathan Locklar

My doorbell camera is still not working real-time. Videos are recorded and stored, but I can't pull it up to see the live picture.

5 years ago

Reply from Guardian Protection

Hi Nathan,
I apologize for the difficulty. I see that you purchased your system through AAA Home Security, one of our authorized dealers. I have escalated your issue to a Guardian technical care supervisor and you will receive a callback within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Herman L. Williams

They were very professional and knowledgeable on the day that my system was installed.

5 years ago

Reply from Guardian Protection

Hi Herman,
It is wonderful to hear of your five-star experience with us. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly and knowledgeably. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Jennifer Shelton

They have been very responsive to my needs, but during installation they messed up my A/C duct.

5 years ago

Reply from Guardian Protection

Hi Jennifer,
Thank you for taking the time let us know of your experience. I am glad to know that we have been responsive to your needs. If you are in need of assistance regarding the installation issue I would be happy to escalate to a customer care supervisor on your behalf. Just email your account info (full name, premises address and phone number) to wecare@guardianprotection.com. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

William Hyer

System is extremely easy to use and keeps us notified of ststus

5 years ago

Reply from Guardian Protection

Hi William,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Dave

Customer service is good. They make sure installation is working and understood.

5 years ago

Reply from Guardian Protection

Hi Dave,
am happy to know that you are finding our care and service to your satisfaction. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly, including training you on your system. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Everything is awesome with the equipment. Customer service are very responsive.

5 years ago

Reply from Guardian Protection

Hello,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Nancy

It seems to be actively working. It gives me peace of mind. The service provided than other competitors.

5 years ago

Reply from Guardian Protection

Hi Nancy,
I am glad to know that your Guardian Protection smart home security system is giving you peace of mind and working to serve your needs. Our 24-hour monitoring center never sleeps so that you can rest assured your system's alarms will receive a swift response. Thank you for choosing Guardian Protection as your partner in security.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Metehan

Sometimes my camera detects unnecessary stuff but it is good to have a security alarm system.

5 years ago

Reply from Guardian Protection

Hi Metehan,
Smart customers like you who have chosen Guardian Protection for peace of mind all agree that it is quite good to have a security alarm system. We are committed to your safety because life is better when it's safe. If you are experiencing any problems with your cameras, please don't hesitate to call us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

Sara

It makes me feel better having an alarm system. It seems fine. They were nice.

5 years ago

Reply from Guardian Protection

Thank you Sara. Glad to hear you feel better with an alarm system like Guardian Protection. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Oct. 12th, 2020

check_circle

Verified Customer

star star star star star

Donna

The equipment makes me feel safe. Customer service always responds to my needs.

5 years ago

Reply from Guardian Protection

Thanks for sharing your experience, Donna! Wonderful to hear you are feeling safe and supported. Thanks for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

star star star star star

Esther

The best thing is that my house and my family is safe. The quality is good.

5 years ago

Reply from Guardian Protection

We completely agree — keeping you and your family safe is what it's all about, and why we do what we do! Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

star star star star star

Tom

The cameras have a good view. Everything works well. I like the lifetime price.

5 years ago

Reply from Guardian Protection

Thanks for sharing your experience, Tom! Stay safe. Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

star star star star star

Samuel

Used the before so I decided on them again. The alarm works.

5 years ago

Reply from Guardian Protection

Thank you so much for choosing Guardian, Samuel! Be well, and be safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary

Guardian Protection takes care of my family. It has been five years. Customer support does not respond right away.

5 years ago

Reply from Guardian Protection

Hi Mary,
Thank you for being a loyal Guardian customer. We are honored to serve you. I am glad to know that the Guardian Protection smart home security system is working for you and providing security and peace of mind for you and your family. I apologize for any negative experience that you have had in getting customer support. I would be happy to escalate this to a supervisor so that any issue you currently have may be resolved quickly and efficiently. Please email your name, phone number, and premises address to wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Easy to use. I really haven’t a complaint. I have it so I don’t get robbed.

5 years ago

Reply from Guardian Protection

Hi!
Thank you for being a customer of Guardian Protection. We appreciate your business.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

William

I feel better with my kids being safe but it is not very user friendly.

5 years ago

Reply from Guardian Protection

Hi William,
So happy to know that your Guardian Protection smart home security system is providing peace of mind for you and your family. I would like to get you some help with the use of the system. Our customer care team handles this regularly and it would increase your enjoyment of the features and most likely add to its everyday value for you. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

Lisa & Ron

Guardian Protection feels secure. The whole neighborhood has it.

5 years ago

Reply from Guardian Protection

Hi Lisa and Ron,
We are happy to hear that you and your neighborhood are enjoying the advantages of Guardian Protection. Life is better when it's safe. I want to thank you for choosing us to be your security partner.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Edward

Good quality and low monitoring fees with guardian protection.

5 years ago

Reply from Guardian Protection

Hi Edward,
Thank you for taking the time to rate your experience with Guardian Protection. Happy to see that you find our system to be of good quality and a great value, too. We will continue to support you in every way when it comes to your security. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Gustavo

Best safety for my house and family with guardian protection.

5 years ago

Reply from Guardian Protection

Hi Gustavo,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Elaine

It is very high tech being able to secure your home from your home.

5 years ago

Reply from Guardian Protection

Hi Elaine,
I am happy to hear that your Guardian Protection smart home security system is meeting your expectations in terms of ease of use and latest technology. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

Customer support answers every question and respond quickly if something happens.

5 years ago

Reply from Guardian Protection

Hi Anonymous,
Glad to hear that you find our customer service specialists to be knowledgeable and our the protection specialists in our monitoring center to be rapid in their response. They love what they do and I think it shows. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Laverne

I feel safe in my own home with the security system here. It is good equipment.

5 years ago

Reply from Guardian Protection

Hi Laverne,
It's wonderful to hear that you a are feeling secure with your Guardian Protection smart home security system. We are here when you need us most and will continue to deliver to your expectations. Thank you for choosing Guardian! Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Harinder

I love it so much. They helped me a lot when I called. It is really good.

5 years ago

Reply from Guardian Protection

Hi Harinder,
Our customer service team loves what they do and it's great to know that you have found them to be responsive. Thank you for choosing Guardian Protection! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star_border

Shea

The system is easy but customer service is kind of confusing and the camera seems delayed.

5 years ago

Reply from Guardian Protection

Hi Shea,
Happy to hear that you find our system easy to use. I'd like to get you some assistance on your camera questions. Please email your name, phone number, and premises address to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Ronald

So far I am happy. It is all working so far. Keeps the house safe.

5 years ago

Reply from Guardian Protection

Hi Ronald,
Thank you for the positive feedback and for being a Guardian customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

Robert

Current, updated technology. Peace of mind. Responsive when I have questions.

5 years ago

Reply from Guardian Protection

Hi Robert,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Howard

My wife and family are secure. If anything happens, they will be taken care. It seem to be a good system.

5 years ago

Reply from Guardian Protection

Hi Howard,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Jeni

Guardian Protection is awesome. I feel safe. It is easy to use.

5 years ago

Reply from Guardian Protection

Hi Jeni,
We are happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star_border

James

Easy to access. Easy to operate. Neighborhood watch is why we decided it was right for us.

5 years ago

Reply from Guardian Protection

Hi James,
I am happy to hear that you are finding your Guardian Protection smart home security system easy to access and operate. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Simone

They are always professional and customer service oriented. The device is easy to access.

5 years ago

Reply from Guardian Protection

Hi Simone,
Glad to hear you find our company to be professional and customer service oriented. Our customers look to us for 100% reliability and we strive to deliver. Glad to hear that you are also enjoying the benefit of being able to control your system from your smartphone. Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

check_circle

Verified Customer

star star star star star

Dave

They've called every time the alarm went off. Just easy to use

5 years ago

Reply from Guardian Protection

Hi Dave,
Thank you! It is great to hear that you have found our monitoring center to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star

J

Very responsive. Available 24/7 if ever have any issues with the system

5 years ago

Reply from Guardian Protection

Hi J,
Thank you! It is great to hear that you have found our customer care and monitoring center staff to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star

Audrey Bonnett

Prompt service, knowledgeable staff , courteous professionals

5 years ago

Reply from Guardian Protection

Hi Audrey,
I am happy to hear that your experienced has been five star. Our care and monitoring specialists love what they do and I think it shows. We are here when you need us. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star

Ben W.

Very easy to work with. Installer was very good and knowledgeable.

5 years ago

Reply from Guardian Protection

Hi Ben,
I am happy to hear that you have found us very easy to work with. Our professional techs undergo rigorous training so that they can complete service calls thoroughly and with a great deal of understanding for our clients' needs. Glad it all worked well! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star

sd

reliable and reasonable experiences over long period of time

5 years ago

Reply from Guardian Protection

Hi SD,
I want to thank you for being a long-time Guardian customer. We are honored to serve you!
I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star

AG

Service people arrive on time & complete their work quickly.

5 years ago

Reply from Guardian Protection

Thanks AG! We work hard to be prompt and efficient. Thanks for being a Guardian Protection customer.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Lisa Brown

The lack of up grading customers equipment, I have the same equipment for over 13 years.

5 years ago

Reply from Guardian Protection

Hi Lisa,
I want to thank you for being a Guardian Protection customer for 13 years. We are honored to be your security provider. We would love to talk with you about upgrading your system. Can you please email the full name, premises address and phone number on your account to wecare@guardianprotection.com so that I can have someone reach out to you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

check_circle

Verified Customer

star star star star star

Robert

Professional. Prompt. Courteous service . I love the video clarity.

5 years ago

Reply from Guardian Protection

Great to hear Robert! Thank you for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

check_circle

Verified Customer

star star star star star

Gerald

System is good and pretty reliable. It is easy to set up and use.

5 years ago

Reply from Guardian Protection

Hi Gerald,
Thank you for taking the time to review us. I am happy to hear that you are finding your Guardian Protection smart home security system reliable and easy to use. I hope you are also enjoying the convenience of controlling things at home from your smartphone. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

check_circle

Verified Customer

star star star star star

PH Milwaukee, WI

Modern equipment, ease of use and the cost is very reasonable.

5 years ago

Reply from Guardian Protection

Hi PH,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost was affordable for you. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

check_circle

Verified Customer

star star star star star

Tracey Haynes Seagoville, TX

I appreciate being able to have access to my home while I'm away from home

5 years ago

Reply from Guardian Protection

Hi Tracey,
Thank you for taking the time to review us. Many customers have written to tell us that they greatly appreciate our interactive services and the ability to control their home remotely using their Guardian Protection smart home security system. It makes life a lot easier and of course, helps keep everything safer, too.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

check_circle

Verified Customer

star star star star star

Sonja District Heights, MD

It protects the home. I like that I can see everything clearly.

5 years ago

Reply from Guardian Protection

Hi Sonja,
We are here to help you stay safe! I am glad that you are able to see everything clearly with your Guardian Protection smart home security system -- that is great peace of mind! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

check_circle

Verified Customer

star star star star star

Mildred Cortland, OH

Peace of mind is the best thing. Everybody has been very informative.

5 years ago

Reply from Guardian Protection

Hi Mildred,
I am glad to hear that you are enjoying peace of mind with your Guardian Protection smart home security system. Life is better when it's safe! Our customer care team is here for you as is our UL-certified Five Diamond 24 hour monitoring center.
Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

check_circle

Verified Customer

star star star star_border star_border

Deetta Milwaukee, WI

The best thing about guardian protection is the camera. You should be able to see your house on the telephone.

5 years ago

Reply from Guardian Protection

Hi Deeta,
I agree that one of the most helpful components of our smart home security system is the camera. Isn't it great having peace of mind knowing that you can peek-in and see what's going on at home from your mobile phone? Love it. We are honored to have you as our customer!
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

Guardian Protection Reviews