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Guardian Protection Reviews

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8.7

Overall Score

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Georgi Thomas Feasterville-Trevose, PA

Good monitoring system and good quality equipments installed

3 years ago

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Reply from Guardian Protection

Hi Georgi, so happy to hear that you are enjoying your system! Expert monitoring and high quality equipment are two of our highest priorities. Thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Mar. 9th, 2021

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Anonymous Conover, NC

It made me feel secure when I had my Guardian Protection system installed in my house.

3 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that your Guardian Protection smart home security system helps you feel more secure in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Ellen Leesburg, VA

Everyone who I've work with in customer support has been very attentive.

3 years ago

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Reply from Guardian Protection

Hi Ellen,
I am happy to hear that your experience with our customer care specialists has been a positive one. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Kristina Forney, TX

I like the safety that Guardian Protection provides. Their customer service is quick.

3 years ago

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Reply from Guardian Protection

Hi Kristina,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Anonymous Greensboro, NC

I enjoy using Guardian Protection for its speed. Customer support is very helpful.

3 years ago

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Reply from Guardian Protection

Thank you for the positive review, and for being a Guardian customer. Guardian Protection is proud to be your home security provider and appreciates your feedback.

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Carrin Brown Waldorf, MD

Price, Service, and how they ensure that I am enjoying my service

3 years ago

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Reply from Guardian Protection

Hi Carrin,
Thank you for taking the time to review us and to let us know that you are enjoying your Guardian smart home security service. We work hard to offer reliable, affordable smart home security along with the professional service and customer care teams to back it up. So happy to know that it has been a five-star experience for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 5th, 2021

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P Singh Dallas, TX

Video recording capabilities and clarity are severely lacking. The app is also lacking in features.

3 years ago

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Reply from Guardian Protection

Hi P Singh,
I apologize for the difficulty and would like to get you some assistance with this. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will research and escalate to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 4th, 2021

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Kenneth Ross Waxahachie, TX

Good product at times, highlights from activations tend to disappear from highlighted activity

3 years ago

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Reply from Guardian Protection

Hi Kenneth,
Thank you for taking the time to connect with us. I would be happy to get you some assistance regarding the issue with activations activity. If you would like me to do so, kindly email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Deborah Esparza Kyle, TX

Installation technician was knowledgeable overall great service and quick

3 years ago

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Reply from Guardian Protection

Hi Deborah,
I am happy to hear that your installation went well and that your technician was knowledgeable and provided great service. That's our goal! Looks like you are all set to enjoy smart home security and 24-hour peace of mind. Welcome aboard!
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Veronica Bou Onk San Antonio, TX

Always excellent and helpful. Never had a bad experience with them.

3 years ago

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Reply from Guardian Protection

Hi Veronica,
Thank you for taking the time to connect with us. I am pleased to hear that you have always found our teams to be helpful. They love what they do and are all Guardian employees, dedicated 100% to Guardian customers and their life safety. Welcome to the family!
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Robert Rosenthal Bristow, VA

Prompt and friendly service; installer seemed very knowledgeable

3 years ago

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Reply from Guardian Protection

Hi Robert,
I am happy to know that you found out installer to be knowledgeable and that he provided you with prompt and friendly service. Our techs love what they do and undergo many hours of training to ensure a great experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Gregory Hill Toledo, OH

Installed motion detector but not pet friendly, sets off alarm. needs to be relocated, as I told installer.

3 years ago

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Reply from Guardian Protection

Hi Gregory,
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Deborah Carter Venice, FL

I would have given you a 5 star but when I moved you charge me $108 & $58.00 that month!

3 years ago

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Reply from Guardian Protection

Hi Deborah,
Thank you for taking the time to connect with us. We greatly appreciate your feedback. If you have questions about aby type of charges, please feel free to give us a call at 1-800-PROTECT (800-776-8328) between 7 a.m. and 11 p.m. any day of the week and our team will be glad to look into them, make sure they are correct, and provide answers to any question that you may have. I want to thank you very much for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Lyna Columbus, OH

The home warranty works good but there is a lot of stuff that customer service does not know.

3 years ago

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Reply from Guardian Protection

Hi Lyna,
Thank you for taking the time to connect with us and thank you for choosing Guardian. I'd like to make sure all of your questions about your Guardian smart home security system are answered. It may help you to enjoy the benefits of your system more fully. Can you please email our account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can have one of our experienced supervisors give you a call. Take care and thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 16th, 2021

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Kerry Indianapolis, IN

camera doesn't work all the time... I will trouble shoot on my own and then call for issues

3 years ago

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Reply from Guardian Protection

Hi Kerry,
Thank you for taking the time to connect with us. It sounds as though we provide assistance to you as you need it but if you would like to speak further to one of our technical experts I would be happy to put you in touch. Feel free to email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate. for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

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Michelle Sullivan Midlothian, TX

Technician who installed was very knowledgeable and awesone!

3 years ago

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Reply from Guardian Protection

Hi Michelle,
Thank you for taking the time to review us. I am glad to hear that you are satisfied with our professional technician. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Georgette Preysberg Houston, TX

make me feel safe; technicians were professional, knowledgeable

3 years ago

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Reply from Guardian Protection

Hi Georgette,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Clovice (Pastor) Ramsey Cleveland, OH

Because they are thorough, friendly caring and on top of their promises

3 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that you are pleased with our level of care and service. Thank you for taking the time to leave a review and also for being a Guardian Protection customer. We appreciate you.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Leanetta Royse City, TX

Guardian protection gives me peace of mind. The technician showed me how to work it.

3 years ago

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Reply from Guardian Protection

Hi Leanetta,
So happy to know that your Guardian Protection home security system is giving you peace of mind and that our professional technician took the time to show you how to operate it and get all of its benefits. If you have any additional questions please call us at 1-800-PROTECT (800-776-8328) and we will be happy to help you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Penni Roberts-Bryant Wyncote, PA

The device people are courteous and prompt also helpful. 3 service inexpensive

3 years ago

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Reply from Guardian Protection

Hi Penni,
Thank you for taking the time to review us. I am pleased to know that you have found are professional team to be courteous and prompt and that you also are finding our security monitoring service to be highly affordable. Know that we are here for you, 24 hours a day. . Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Richard Converse, TX

Their customer service and quick reactions have impressed me.

3 years ago

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Reply from Guardian Protection

Hi Richard,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Dave Wexford, PA

Technology is inconsistent either by the app or through the control panel. This is not due to my WiFi which works fine with other applications

3 years ago

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Reply from Guardian Protection

Hi Dave,
I am sorry for the difficulty. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.

Jan. 25th, 2021

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Willie Hicks Midlothian, TX

Up to date with technology.And you can update the system at any time.

3 years ago

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Reply from Guardian Protection

Hi Willie,
Thanks for taking the time to connect with us. I am glad you are enjoying the benefits of our advanced technology in your Guardian smart home security system. Our professional installation makes for great dependability, too, and allows you to request an update or system expansion at any time. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Anonymously yes.

Customer Service seems to be responsive. Equipment easy to understand and use.

3 years ago

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Reply from Guardian Protection

Hi Anonymously yes,
It's great to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. Good, reliable equipment is another plus -- I am glad that ours helps to make your Guardian Protection home security system easy to understand and use. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Klaus New Braunfels, TX

State of the equipment is quality. It is easy to use and good customer service.

3 years ago

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Reply from Guardian Protection

Hi Klaus,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Ike Tampa, FL

The previous home owner recommended I use them. I like that I can use my phone to control the alarm system.

3 years ago

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Reply from Guardian Protection

Hi Ike,
I am happy to know that you are enjoying the interactive benefits of your Guardian smart home security system. Being able to use your smartphone to arm and disarm your system, and to receive alarm and alert notifications, is a timesaving convenience. Glad that you find it helpful, too! Thank you for choosing Guardian Protection. Life is better when it's safe. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Richard Avon, IN

Guardian's customer service is very responsive and their system is easy to use.

3 years ago

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Reply from Guardian Protection

Hi Richard, great to hear that you have had such a positive experience and that you find your smart security system easy to use. Thank you for choosing Guardian Protection. Stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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S. Spring Lake, NC

The doorbell camera is kind of laggy and slow but it is affordable and they fixed my other problem.

3 years ago

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Reply from Guardian Protection

Hi S.
Thank you for taking the time to connect with us. I am happy to know that we fixed a problem to your satisfaction and I apologize if you are having issues with your doorbell camera. I'd like to get you some help with this. Please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. Thank you for choosing Guardian Protection.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.

Jan. 19th, 2021

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Abel Mc Kinney, TX

The equipment malfunctions are not addressed. I have one feature that I’ve called three times and it is still not fixed.

3 years ago

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Reply from Guardian Protection

Hi Abel,
I am sorry that you are experiencing issues with your system and I apologize for your frustration. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.

Jan. 19th, 2021

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Rachel Circleville, OH

Very fast and efficient. They are right in top of things. I got a great rate.

3 years ago

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Reply from Guardian Protection

Hi Rachel, thanks for the feedback! Glad to hear you have had such a positive experience with us. Thank you for choosing Guardian Protection. Stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Jean Marie Natale Medford, NJ

new house had this installed when I got here like the way it monitors my doors

3 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that you are enjoying the features of your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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Rob Feasterville-Trevose, PA

The Guardian system is easy to use and very easy on the wallet!

3 years ago

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Reply from Guardian Protection

Hi Rob,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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Kathleen

Something I think it really good about Guardian is how easy it is to arm and disarm it.

3 years ago

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Reply from Guardian Protection

Hi Kathleen,
Customers just like yourself often tell us that they appreciate how easy it is to use the Guardian Protection smart home security system. I am glad that you are having the same great experience as you use it each day and evening. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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William

Good price and good service. They are always on call. It is easy to use.

3 years ago

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Reply from Guardian Protection

Hi William,
I am happy to know that your experience with us has been "five star". We work hard to make sure that our customer care team is easily accessible and also to keep our systems affordable so that everyone can enjoy the benefits of quality monitored home security. Our 24-hour monitoring center never sleeps so that you can! Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Anonymous

Guardian Protection protects me. They’ve been really good every time I’ve called them.

3 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Patricia

We like the overall package. They are thorough with customer service.

3 years ago

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Reply from Guardian Protection

Hi Patricia,
Glad to hear that you are pleased with the overall Guardian Protection home security package. and that our customer care team has been responsive and thorough in addressing your needs and questions. Trust that we will continue to be there when you need us ! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Tristen

It's user friendly and reliable and they’ve been very responsive.

3 years ago

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Reply from Guardian Protection

Hi Tristen,
I am happy to know that you are finding your Guardian home security system to be user friendly and reliable -- they are the most important aspects of a good security system! It's also good to hear that you have found our customer care teams to responsive to your needs. They love what they do and it shows. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Linda

Everything is up to date and good. The mobile app is the best.

3 years ago

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Reply from Guardian Protection

Hi Linda,
Glad to hear that everything is working well with your Guardian Protection smart home security system. Our customers tell us they appreciate having the Guardian mobile app and being able to get notifications to their smartphones as well as arm and disarm the system remotely. Definitely adds peace of mind. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Muzette

Guardian Protection was referred to me. Their support is prompt and their system is easy to use.

3 years ago

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Reply from Guardian Protection

Hi Muzette,
I am happy to know that you find our system easy to use and our care and monitoring teams to be responsive to your needs. Our customers tell us they love the ease of use of the system and because of that I think they get the maximum advantages from its benefits. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Alyssa

There are a lot of features that you can edit and personalize. I like how you can control it.

3 years ago

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Reply from Guardian Protection

Hi Alyssa,
Thank you for taking the time to connect with us. Yes, our customers tell us that they like the multi-talented Guardian app and how you can setup notifications, access codes for visitors, and more. Definitely makes life easier. Convenience and peace of mind, all in one! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Rich

Very high quality. I have peace of mind. They are prompt with everything you need.

3 years ago

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Reply from Guardian Protection

Hi Rich,
Thank you for taking time to review us. I am happy to hear that you are feeling more secure with your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Jacinda Adams

Great response time. Price is right. Customer service is excellent.

3 years ago

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Reply from Guardian Protection

Hi Jacinda,
I am glad to know that our response time has been five star and to your satisfaction! Our monitoring center never sleeps so that you can have 24-hour peace of mind. It's also great to hear that you have found our system to be affordably priced and that our customer care team has delivered service to you in an excellent manner. We are here for you, Jacinda! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

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star star star star star

Christine Conley

Excellent company with great security features. Can't beat the monthly rate!

3 years ago

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Reply from Guardian Protection

Hi Christine,
So happy to know that you are finding Guardian Protection to be five-star with regard to company service and outstanding security system features. We work hard to keep our monthly rates affordable because we believe everyone should have the opportunity to enjoy the peace of mind that accompanies a good, professionally installed security system. Thank you for being our customer. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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star star star star star

Lenora Piccolantonio Plott

Easy to use. I like the app on the phone to set and cancel .

3 years ago

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Reply from Guardian Protection

Hi Lenora,
It's great to know that you are finding your Guardian Protection smart home security system easy to use and that the app is providing additional convenience for you. Customers like yourself are telling us they appreciate all of the handy features the app offers. I am glad that you agree! Life is better when it's safe. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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star star star star star

Carl Bates

Great service. Very friendly. I like their products as well.

3 years ago

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Reply from Guardian Protection

Hi Carl,
Thank you for taking the time to review us. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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star star star star star

Adam

They were great to work with. Custer service was exceptional!

3 years ago

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Reply from Guardian Protection

Hi Adam,
We appreciate the positive feedback. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Nov. 25th, 2020

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star star star star star

Bob

The installation and the setting of the alarm system is nonstressful

4 years ago

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Reply from Guardian Protection

Hi Bob,
We agree! Guardian's smart home security system is super easy to use -- no stress, just peace of mind! That's what we all want. Thank you for choosing Guardian Protection as your partner in security. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Aaron Reese

The install process was difficult and an error made by the installer caused me to spend a lot of money to correct

4 years ago

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Reply from Guardian Protection

Hi Aaron,
I apologize for the difficulty that you have experienced. Obviously this is an opportunity for us to do some coaching and to do better. I will raise your concerns to management. If you are still experiencing any issues, kindly email me with your account information (name, address, phone number) at wecare@guardianprotection.com so that we can work to resolve.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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Mike

Guardian Protection is working well and the app is very easy to use

4 years ago

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Reply from Guardian Protection

Hi Mike,
I am happy to hear that your Guardian Protection 24-hour monitored smart home security system is working well and that you are finding the Guardian app easy to use, Our customers love the ease of controlling security within their home from wherever they are and I'm sure you do as well. Thank you for taking the time to connect with us and for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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star star star star star

Michael Robinson

Good experience with employees and my products haven't had any problems

4 years ago

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Reply from Guardian Protection

Hi Michael,
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that our professional team of care and technical specialists are delivering to your expectations. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020