Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Regina Barnes Apollo Beach, FL

I was promised replacement equipment. Now I’m forced to agree to a five year contract. Company is very misleading. Wish I was told you front and not in the fine print that I was was committed to a 3 year contract. This is a waist of my time and money.

4 years ago

Reply from Guardian Protection

Hi Regina,
Thank you for reaching out and thank you for being a loyal Guardian customer. We take your concerns seriously because customer satisfaction is very important to Guardian. In researching your account I see that Guardian extended special consideration for your loyalty and waived the trip and labor charge for you. You paid only for the equipment (thermostat) and a five year contract was not required. Because your contract with Guardian ended in 2018, you are currently on a month-to-month basis with Guardian for your monitoring services. Please know that we are honored to be your security partner and to provide you with best in class monitoring and customer care. Should you have additional questions, please give us a call at 1-800-PROTECT (1-800-776-8328) and we will be happy to help. Thank you for choosing Guardian Protection. Life is better when it’s safe.

Aug. 25th, 2021

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Verified Customer

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Carla West Allen, TX

The system keeps me aware of everything going on right outside my house. The service is prompt and friendly.

4 years ago

Reply from Guardian Protection

Hi Carla,
Welcome to the Guardian family! So happy to know that you're finding our service to be prompt and friendly. Our customers love the Guardian App because it keeps them in the know about their home no matter where they are. Glad you are enjoying it, too, along with great peace of mind. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

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Verified Customer

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Doraun Murray Forney, TX

Great Value and Service. I feel safe and secure and that my home amd family are protected and cared for.

4 years ago

Reply from Guardian Protection

Hi Doraun,
So happy to know that you are enjoying five-star value and service from your smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind 24/7. We are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Terrie L. Boyd San Antonio, TX

When the system is working it works well. I have had difficulty getting my front camera to work properly with no resolution.

4 years ago

Reply from Guardian Protection

Hi Terrie,
Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Donna Stigall Anna, TX

Feeling much safer in my home . Guardian gives that something extra as everyone should be safe inside their own house!

4 years ago

Reply from Guardian Protection

Hi Donna,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Cedric Spring, TX

Very responsive to my calls and requests for information. They also ALWAYS call immediately if the alarm is triggered

4 years ago

Reply from Guardian Protection

Hi Cedric,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Che Cleveland, OH

Receiving calls about payment due, should be sent as a text or email. When calling your under the impression something is wrong.

4 years ago

Reply from Guardian Protection

Hi Che,
Thank you for taking the time to connect with us. We take your feedback seriously. I appreciate it and will be sure to pass it along to our supervisors. Have a great day and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Kimberly Butner, NC

Seems to cover all the openings at the house. My family is safe and secure. I would like outside cameras in addition to the inside security.

4 years ago

Reply from Guardian Protection

Hi Kim,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. If you would like to add cameras, please call us at 1.800.PROTECT (800.776.8328) and we will be happy to assist you.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Virgilio Gernale Boerne, TX

So far everything seems to be working well. Technician was very informative and answered all my questions.

4 years ago

Reply from Guardian Protection

Hi Virgilio,
I am happy to know that your Guardian smart home security system is working well and doing its job. It's also gratifying to hear that you found our professional technician to be informative and helpful in answering all of your questions. Our techs undergo many hours of training to ensure that our customers have a great experience. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Lillian Little Elm, TX

When I called to get some questions answered, they helped me through all of them. I love the peace of mind the system provides.

4 years ago

Reply from Guardian Protection

Hi Lillian,
I am happy to hear that you are pleased with our level of care and service. There is nothing like peace of mind. Thank you for taking the time to leave a review and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Wuxuan Plano, TX

Every time the system goes off, it alerts you pretty quickly. You always know what is happening which is pretty good.

4 years ago

Reply from Guardian Protection

Hi Wuxuan,
Thank you for the positive feedback and for being a Guardian customer. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

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Verified Customer

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Gerald Philadelphia, PA

Their system works excellently and it does the work I pay for. They offer their services at a great price.

4 years ago

Reply from Guardian Protection

Hi Gerald,
Thank you! We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

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Verified Customer

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Andrew San Antonio, TX

They were supposed to complete some installations prior to me moving in and I've been here over a month and they're still incomplete. The service is mediocre.

4 years ago

Reply from Guardian Protection

Hi Andrew,
I am sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Janette San Antonio, TX

They have horrible customer service. I've only had my service for almost a month but even a month and my cameras aren't working. I've been waiting for about three weeks to get somebody out here. It would be great if they could have technicians available after work or on weekends so that they can actually come and fix it.

4 years ago

Reply from Guardian Protection

Hi Janette,
I am sorry for the frustration. I would like to get you some assistance with your issue. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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BM Burleson, TX

We’ve been experiencing inconsistent challenges with the product and it’s frustrating you have to go to through so many different people to Settle things.

4 years ago

Reply from Guardian Protection

Hi BM,
I am so sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Townsend Middletown, OH

Good quality products along with a strong support system that is full of highly technical Technicians.

4 years ago

Reply from Guardian Protection

Hello,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

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Verified Customer

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Daisy Rodriguez Concord, NC

Have had no issues so far, installation didn’t take long and the tech was very polite and knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Daisy,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

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Verified Customer

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James Spuhler Strongsville, OH

From the sales person to the installers, everyone was very courteous professional to the finished system

4 years ago

Reply from Guardian Protection

Hi James,

So glad to hear you have had a positive experience with the Guardian team. We know that using a robust alarm system can take a little effort to learn, so we work hard to make sure we educate our customers. Thanks for being a Guardian customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Kirby Bradenton, FL

Happy with the equipment, service and installation process. Also, happy with the customer service follow up.

4 years ago

Reply from Guardian Protection

Hi Kirby,
Glad that you are finding all aspects of our system and service to be five star. Since 1950 we have dedicated ourselves to reliability and life safety and we hope to make that part of your experience with us each and every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Crystal Fort Worth, TX

Limited video recording clips and having to purchase more clip recordings because they deactivate after a limit is reached. Not something they advise you of early on.

4 years ago

Reply from Guardian Protection

Hi Crystal,
I am sorry for your frustration. Guardian's basic clip storage package is designed to meet the needs of the average homeowner. Our Technical Care specialists may be able to offer you guidance on how to clean-up clip storage so that you can avoid purchasing additional capacity. I would be happy to get you some assistance from our team if you would like to discuss this. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Andrea Hamilton, OH

The quality of the products, the installation and monitoring are great however I feel their pricing could be a bit better.

4 years ago

Reply from Guardian Protection

Hi Andrea,
Thank you for taking the time to connect with us. So glad to hear that you are finding our smart home security system, professional installation, and monitoring to be of great quality. We appreciate your feedback on our pricing as we continue to strive to keep things as affordable as possible without sacrificing quality. Trust that our Care team is here for you if you need any assistance and can be reached at 1-800-PROTECT (800-776-8328). We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Kristen North Ridgeville, OH

Every person that I interacted with was helpful, patient, and kind. It was a very positive experience.

4 years ago

Reply from Guardian Protection

Hi Kristen,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Mary Francis Galloway, OH

Their service makes me feel safe. I can activate my security system while at home or away by using my cellphone.

4 years ago

Reply from Guardian Protection

Hi Mary,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Brooke Gunter, TX

My cameras never go off, I can be right in front of a camera and it doesn’t even record. I have emailed customer service trying to get someone out here to possibly get me a new cameras as we just got these in February and no response

4 years ago

Reply from Guardian Protection

Hi Brooke,
I am sorry for your frustration. I would like to get you some assistance with these issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate these to a supervisor for you. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Adrian Katy, TX

Every time I've called I've already gotten great customer service and great feedback they have prompt service.

4 years ago

Reply from Guardian Protection

Hi Adrian,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Tracy Waldorf, MD

I mean they've been very good and convenient. We still have one issue that's ongoing but hopefully it'll be cleared up soon.

4 years ago

Reply from Guardian Protection

Hi Tracy,
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Clyde Jason Mc Kinney, TX

Everyone is very courteous. The equipment is very good quality. I feel like they offer very good products.

4 years ago

Reply from Guardian Protection

Hi Clyde,
Thank you so much for your feedback. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Brandon Kinston, NC

Every time I've had issues so far everybody's always willing to help really quick so they're perfect in that aspect.

4 years ago

Reply from Guardian Protection

Hi Brandon,
Thank you so much for the positive feedback! We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Pamela Aubrey, TX

I got these smart home protection equipment so I got upgraded on systems so it's very easy to manage.

4 years ago

Reply from Guardian Protection

Pamela,

So glad to hear you are happy with your upgraded system with Guardian. Thank you for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

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Verified Customer

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A Accokeek, MD

Anytime that I had trouble disarming my alarm, they would give me a call or an email. I feel like they respect me.

4 years ago

Reply from Guardian Protection

Hi A.,
We are honored to be your partner in security and it's great to know that you can feel the great level of respect we have for all of our customers. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. I am happy to know that you have been pleased with our rapid response and the quality experience we have provided. We appreciate that you took the time to connect and let us know. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Larry Wilmington, DE

Equipment is very user-friendly. It is working fine. When there was anomaly, they were prompt to call.

4 years ago

Reply from Guardian Protection

Hi Larry,
So happy to know that you have found our professionally installed equipment to be user-friendly and that our Care team has been prompt in responding to your questions. We are here to serve you, always. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need anything. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Britnee Monroe, OH

Every time I call they help me out with everything. I haven’t had an issue. I know my family is safe.

4 years ago

Reply from Guardian Protection

Britnee,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Dulce Garland, TX

A lot cheaper than what I had before. The cameras are very clear and they are always very courteous.

4 years ago

Reply from Guardian Protection

Hi Dulce,
Thank you for taking the time to connect with us. We work hard to keep our prices affordable so that everyone can have reliable, professionally installed and monitored home security. Our Care team is here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Cassandra North Ridgeville, OH

Easy to use and if any questions, you can contact customer service and they are very helpful and knowledgeable.

4 years ago

Reply from Guardian Protection

Cassandra,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Justin Fitch Ravenna, OH

I love the customer service, but sometimes the App is slow and not all the cameras respond in a timely matter (if at all)

4 years ago

Reply from Guardian Protection

Hi Justin,
I am happy to know that our customer care team has been responsive to your needs. I have located your account and have requested that a member of our technical care team give you a call to assist with the App and the camera issues. You will be hearing from us within 24 to 48 hours. Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Erick Schertz, TX

The equipment is working for me, the system is pretty easy, and customer support is very professional.

4 years ago

Reply from Guardian Protection

Hi Erick,
Thank you for taking the time to leave a review. I am happy to see that your experience with Guardian Protection has been a five-star experience. Thanks for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

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Verified Customer

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Evette Riverview, FL

Each time that I'd call needing some assistance, customer support would always be very pleasant and patient.

4 years ago

Reply from Guardian Protection

Hi Evette,
Thank you for letting us know that you have found our customer care specialists to be pleasant and patient. I am happy that your experience has been a positive one. Thank you for being a Guardian Protection customer, we appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Daniel Millville, NJ

I feel truly secure with my Guardian Protection system. Everyone I spoke with was more than cooperative and friendly.

4 years ago

Reply from Guardian Protection

Hi Daniel,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe and secure in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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An Converse, TX

The system is convenient. One time I opened my back door and activated the alarm. I was wondering why there was no follow-up.

4 years ago

Reply from Guardian Protection

Hi An,
Thank you for connecting with us. Please look for a Private Message from me providing you with an explanation on this. Please check your messages.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Terrance Palmetto, FL

The video is the best part about Guardian Protection because you can know what's going on at the backdoor.

4 years ago

Reply from Guardian Protection

Hi Terrance,

We love the video features too. And now with video analytics, you can take video to the next level. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Synetra Fort Worth, TX

Customer service is very comprehensive because they are very receptive, very easy to get on the phone with.

4 years ago

Reply from Guardian Protection

Hi Synetra,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for leaving a review and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Deborah Parrish, FL

I am pleased with customer support because they called and verified everything with us when we first put the system in.

4 years ago

Reply from Guardian Protection

Thanks Deborah!

So glad to hear you are happy with your Guardian Protection service! We've been working for over 70 years to make sure we use the best equipment and have a strong process to make sure everything is working for our customers. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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James Nevada, TX

We've been in constant contact with customer support and they've already been responsive on every occasion.

4 years ago

Reply from Guardian Protection

Hi James,
We appreciate you taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Ricky Desoto, TX

Customer service is always knowledgeable, they answer all of our questions and are always courteous and professional.

4 years ago

Reply from Guardian Protection

Ricky,

Thanks for the positive feedback. Glad to hear you are receiving good feedback and information from our teams. Stay Safe!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Bobby Burgaw, NC

Their customer service is helpful--they stay on top of it if something goes wrong they repair it right away.

4 years ago

Reply from Guardian Protection

Bobby,

Thank you for being a customer! We work hard to make sure you system is always working as best as possible.

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Sheila Bryant Washington, DC

They have showed great customer service. And they had provide me with everything to protect me and my family.

4 years ago

Reply from Guardian Protection

Hi Sheila,
I am happy to know that you feel we have provided you with great customer care. It is our pleasure and honor to do so. Our goal is to bring the best of peace of mind to you and your family. Take care and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Shah

No issues from service at all. I like simplicity and they offer it for, even my children know how to use it

4 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Shah,
I am pleased to hear that your Guardian smart home security system is delivering five-star satisfaction and so simple to operate that even your children are using it. Very smart! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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Carole Westminster, MD

Service person, who installed the equipment is excellent plus he is extremely customer service oriented.

4 years ago

Reply from Guardian Protection

Hi Carole,
I am happy to know that our professional technician provided an excellent installation experience to you. Our techs love what they do and the many hours of training they undergo shows in their desire to be customer-service oriented. Thank you for taking the time to notice. It is appreciated.
Also, thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Jamila Crowley, TX

Doorbell camera snaps images of people in the street or in the driveway never when they are on the porch. Images are not clear and the big orange frame around the person distorts the image even more. Useless.

4 years ago

Reply from Guardian Protection

Hi Jamila,
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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James Buffalo, NY

Customer service is kind and respectful. They treated me like their customer. The system is reliable.

4 years ago

Reply from Guardian Protection

Hi James.
I am pleased to know that you have found our system to be reliable and our professional care team to be kind and respectful. As a customer, you are part of the Guardian family and we will continue to be attentive to your security needs. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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