Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Shatoria

Someone is always on customer service when I call. The range of security is not very far, it does not cover the entire house.

4 years ago

Reply from Guardian Protection

Hello Shatoria,
Thank you for choosing Guardian Protection. I am happy to know that our customer care team has always been available and responsive when you call. We are always happy to help. All of your monitored security devices should be operating correctly no matter where they are in your home. If you feel that they are not, I strongly recommend that you call us so that we can help to test your system while you wait. You can visit our website (Customer Support section) reach us our monitoring center for testing anytime at 1-800-PROTECT (1-800-776-8328). If you are referring to other Guardian devices such as cameras it is possible that you need to have a range extender added. Please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and ask for a member of our Technical Care team and they will assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Ronetta

State of the art system that is easy to navigate. It is very consistent. Everyone is very professional.

4 years ago

Reply from Guardian Protection

Hi Ronetta,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Benjamin

Standard equipment that everybody uses that is easy use. They came in a timely manner and the price was right.

4 years ago

Reply from Guardian Protection

Hi Benjamin,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We work hard to keep it affordable. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Dalpha

So far I am really glad I chose them. It has the doorbell camera. The tech was really nice and informative about things, a really nice person.

4 years ago

Reply from Guardian Protection

Hi Dalpha,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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David

It seems to be well made stuff. It provided my security, knowing no one is going to be walking in in the middle of the night.

4 years ago

Reply from Guardian Protection

Hi David,
It's wonderful to hear that you are enjoying the fine quality of your Guardian Protection smart home security system and feeling secure. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Jesse

Everything is on the device. I can turn off the lights when ever I am away from home. It is really straightforward.

4 years ago

Reply from Guardian Protection

Hi Jesse,
Thank you for letting us know that your experience with Guardian Protection has been five-star.
Our customers tells they love the interactive features of the app and the ease of use of our system, not to mention the potential energy savings and security enhancements by being able to control your lights when you're not at home. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Michael

The best thing about their system is the remote access and there are no long waits for customer service.

4 years ago

Reply from Guardian Protection

Hi Michael,
Glad to hear that you are enjoying the benefits of being able to control your Guardian Protection smart home security system from your smartphone. Our monitoring center and customer care teams will be here whenever you need us! Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Tierra

I have had minimal issues. They are quick to respond. It is convenient that I can connect everything to my phone.

4 years ago

Reply from Guardian Protection

Hi Tierra,
Thank you for taking the time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app.
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Tiffany

Everyone I’ve dealt with so far works quickly. It all works great. The feeling of safety is the best.

4 years ago

Reply from Guardian Protection

Hi Tiffany,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Steven

So far they have been very responsive. It seems to work very well and we like the wireless connection.

4 years ago

Reply from Guardian Protection

Hi Steven,
Thank you for the positive feedback and for being a Guardian customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Veronica

I had to keep rescheduling with customer service but it gives me a sense of security and I don’t have any issues with the system.

4 years ago

Reply from Guardian Protection

Hi Veronica,
I am happy to know that your Guardian Protection smart home security system is providing peace of mind for you and your family. No worries about rescheduling! We are here to help. We have also experienced some backlog due to the pandemic and apologize if this created any delay in providing you rescheduling. Thank you for choosing Guardian Protection to secure your home.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Sharif

Customer support did a very good job explaining what they were doing and they were very helpful. The system is convenient.

4 years ago

Reply from Guardian Protection

Hi Sharif,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Anonymous

The accessibility of the app that goes through the phone is all very easy. The guy explained everything pretty clearly.

4 years ago

Reply from Guardian Protection

Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Jack

The best thing about Guardian is the peace of mind. They followed through on everything they were supposed to.

4 years ago

Reply from Guardian Protection

Thanks so much for sharing your feedback, Jack! Providing peace of mind is what we're all about. Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Nathasha

Like that it was good price. It is extremely easy to use and the house is secure. They have addressed all questions and responded appropriately.

4 years ago

Reply from Guardian Protection

Hi Nathasha,
I am glad that you are finding peace of mind and ease of use with your Guardian Protection smart home security system. We love knowing that the Guardian choice was a great value for you, too! We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Bianca

4 years ago

Reply from Guardian Protection

Hi Bianca.
Thank you! Our customers tell us they love the interactive features of the app and the ease of use of our system. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Charles

You are doing good. Always on time if we call. Easy for me to operate. I like this system, it is better.

4 years ago

Reply from Guardian Protection

Hi Charles,
I am glad that we are meeting your expectations and are delivering five star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us ,.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Elane

I like having cameras in the front and backyard. They are constantly sending me notices of people on the cameras.

4 years ago

Reply from Guardian Protection

Hi Elane,
It's great to hear that you are enjoying your Guardian Protection cameras. Definitely adds to peace of mind when you can stay in touch with what's going on outside your home. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Antoinette

Our contractors suggested Guardian Protection. We are happy with. I feel protected. They have been very attentive.

4 years ago

Reply from Guardian Protection

Hi Antoinette,
It is an honor to be recommended by your contractor. I am happy to know that you are finding satisfaction and peace of mind with your Guardian Protection smart home security system. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Michaela Bartlett

They are always prompt to alert the necessary parties, and the staff are amazingly friendly and helpful.

4 years ago

Reply from Guardian Protection

Michaela - Thank you for such high praise for our Guardian Protection team. We work hard to provide a great product and service, and to be friendly and helpful at the same time. Thanks for being a Guardian customer.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Anonymous

I have some trouble sometimes with their connection to my phone line. When I call customer service, I get a good response back. It is good having it.

4 years ago

Reply from Guardian Protection

Thank you for taking the time to review us. When you call Guardian's customer care team, you are always speaking to a live person who truly cares. We have a team of technical experts within or customer care division and they would love to help you solve any confusion that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. From your review, it appears that we have been there to support you. Trust that we will continue to be. We are honored to be your security provider.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Scott

Some of the controls for the stereo are a bit confusing but that is not a big deal. They are there to take care of tech support issues.

4 years ago

Reply from Guardian Protection

Hi Scott,
Thank you for taking the time to review us. We have a team of technical experts within or customer care division and they would love to help you solve any confusion that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. From your review, it appears that we have been there to support you. Trust that we will continue to be. We are honored to be your security provider.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Robert

Not always the best equipment, there have been a few false alarms, but they are responsive to our needs and it gives us the sense of peace of mind.

4 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for taking the time to review us. I am sorry that you have experienced some issues with your equipment. If you would like to contact us we have a team of technical experts within our customer care division and they would love to help you resolve any issues that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. I am glad to hear that your Guardian Protection smart home security system provides the peace of mind you expect and that we have always been responsive to your needs. Our 24-hour Five Diamond monitoring center never sleeps so you can. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Joseph Knight Madison, NC

Great customer service. The system is simple to use. The tech that did my job was friendly and trustworthy.

4 years ago

Reply from Guardian Protection

Hi Joseph,
I am happy to hear that you are experiencing the benefits of our customer care team. They truly love what they do. It is also great to hear that you found our professional technician to be friendly and trustworthy. We take pride in that they undergo rigorous training so that you, our valued customer, can get the best possible installation and service experiences. It is good to know that you are enjoying the ease of use of your Guardian Protection smart home security system and all of its great features. Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Cheryl Barton Abingdon, MD

Customer service sucks and one even told me that my system is "old" considering I bought this house 5 months ago and signed up with Guardian at that time. NO ONE stated I had an "old" system which was outdated. Shame on your service for hiding that fact. They system sucks.

4 years ago

Reply from Guardian Protection

Hi Cheryl,
I apologize that you feel your system is outdated. I will escalate your concerns to our Customer Care supervisor so that you can have the opportunity to discuss further.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Mandi Largo, FL

Absolute wort company I have ever worked with. They did not finish the job. I have a system I can’t arm. It has been two weeks. They will not return my calls or emails. They owe me money. I want it out of my house. I absolutely despise them.

4 years ago

Reply from Guardian Protection

Hi Mandi,
I am so sorry that you are unable to use your system. It sounds as though you have had a very frustrating experience. Please email your full name, premises address and phone number so that I can escalate your issues to our customer care supervisor. Please email to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Van San Antonio, FL

Excellent. Very good, excellent customer service. It’s very effective with the camera installed outside.

4 years ago

Reply from Guardian Protection

Hi Van,
Our customers tell us that they appreciate the peace of mind they get with having a camera as part of their Guardian Protection smart home security system. I am glad that you are finding excellence and effectiveness with our service.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Nancy Mars, PA

It works for me. I haven’t had any issues with the equipment. When I need to get them on the phone, the normally help me with my issues in a timely manner.

4 years ago

Reply from Guardian Protection

Hi Nancy,
I am happy to hear that your Guardian Protection smart home security system is working well for you and that we have been responsive to your needs whenever you need to get us on the phone. Trust that we will continue to strive to meet your expectations in providing outstanding 24-hour monitored security. Thank you for choosing Guardian and please don;t hesitate to call us at 1-800-PROTECT (800-776-8328) should you have any questions.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Bryan Avon, OH

The integration of the other items in the home is the best part. We have had several false alarms and issues with the equipment but they respond most of the time.

4 years ago

Reply from Guardian Protection

Hi Bryan,
Thank you for taking the time to review us. I am glad to hear of your satisfaction with the integration of other items in your home.. That is the beauty and convenience of having a Guardian Protection smart home security system. It is not uncommon to have a false alarm or two when you are getting used to the system. Totally normal. Please know that our monitoring center protection specialists are here for you 24-hours a day. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Ronald North Ridgeville, OH

Good sales person. I like access to customer service and the protection services. The equipment works.

4 years ago

Reply from Guardian Protection

Hi Ronald,
Thank you for taking the time review us and compliment your Guardian Protection professional sales consultant. They undergo a great deal of training so that they can recommend the best solutions for your concerns. I am glad to hear that your Guardian security system equipment is working well. Please give us a call at at 1-800-PROTECT (800-776-8328) if there is anything that you need and we'll be happy to help.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Angela Pickerington, OH

Very very good quality equipment. My family’s safe. They answered right away when I need a problem fixed.

4 years ago

Reply from Guardian Protection

Hi Angela,
Thank you for letting us know of your satisfaction with your Guardian Protection smart home security system. Indeed the equipment is very high quality -- because life is better when it's safe! We will continue to strive to deliver to your expectations. Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Bryan Indianapolis, IN

Everything is going according to plans. The best thing is the mobile app. The sales team was really nice.

4 years ago

Reply from Guardian Protection

Hi Bryan,
I am happy to hear that everything is going as you hoped for with your Guardian Protection smart home security system! Like you, many customers have written to tell us that they love the mobile app. I hope that you will continue to enjoy its benefits because life is better when it's safe.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Daniel Paeonian Springs, VA

Easy to use. The touch panels and notifications are good. It provides security. It was installed without issues.

4 years ago

Reply from Guardian Protection

Hi Daniel,
I'm happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that our professional technical delivered an installation to expectations. I hope you will continue to take advantage of the benefits of our notifications feature and well as the high tech touch panel. Life is better when it's safe.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Gabriel Westminster, MD

Everything was prewired so I don’t have anything wireless and I like that it provides safety for my family.

4 years ago

Reply from Guardian Protection

Gabriel - Glad to hear you like the prewired system. We know that some customers, particularly those building new homes, sometimes take advantage of that opportunity to hardwire much of their alarm system. Glad you are satisfied with it. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Archie Jr Indianapolis, IN

Thanks for the installation. It looks great. I can hardly see it. The person who helped me is super duper awesome.

4 years ago

Reply from Guardian Protection

Archie Jr. - we appreciate the 5 star review, particularly for our technicians! They have a tough job, so its always wonderful to hear positive feedback. Thanks for being a Guardian customer.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Randall Fort Myers, FL

It is expensive versus other ones but it is relatively easy to use and it what was recommended by the builder.

4 years ago

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Verified Customer

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Michael Brooksville, FL

They responded very fast to our alarms. When did have messed up wiring that the technician did not fix and went the easy route. But it is still peace of mind.

4 years ago

Reply from Guardian Protection

Hi Michael.
I am happy to hear that you are experiencing very fast response times from our 24-hour UL certified monitoring centers . We are proud of them and they have won a fair share of awards in the security systems industry. I am sorry to hear that you had some issues with your wiring. If you are still having issues and would like me to get you some help from our Care supervisor, please email your account info (name, address, phone number) to wecare@guardianprotection.com.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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John & Mary Durham, NC

Price and features like the app is what I like. They are prompt, professional, and provide timely service. It is quality.

4 years ago

Reply from Guardian Protection

Hi John and Mary,
Thank you for taking the time to tell us your favorite benefits of your Guardian Protection smart home security system. Customers just like you love the interactive features of the app and as for price, we do our best to offer great value while keeping things affordable. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Maryann Buonfiglio Philadelphia, PA

Horrible experience ! Especially the so called Loyalty department was a joke ! If it wasn't so much money for cancellation fee I would have cancelled! Read everything it's not worth it!

4 years ago

Reply from Guardian Protection

Hi Maryann,
I am sorry that you have had difficulties with your system. In researching your account I can see that you r system was serviced by our professional technician approximately two weeks ago. If you are still in need of anything else, please email me at wecare@guardianprotection.com so that I can escalate this for assistance for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 1st, 2020

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Verified Customer

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Latoya Giles Baltimore, MD

Service was amazing from install to digital service and price. Best on the market, that I've compared.

4 years ago

Reply from Guardian Protection

Latoya, your wonderful remarks are music to our ears! We are proud to help protect your world every day. Thank you for choosing Guardian Protection. Tracy Customer Satisfaction Advocate

Sep. 1st, 2020

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Verified Customer

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Jeffrey Feser Belton, TX

The company taped the motion detector to the wall. It has fallen down twice already- expected more then a piece of tape to hold it up.

4 years ago

Reply from Guardian Protection

Hi Jeffrey,
I am sorry to hear that you are having a few difficulties with your motion detector. I am going to reach out to our customer care department and ask them to give you a call to see what they can do to resolve this for you.

Sep. 2nd, 2020

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Verified Customer

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Greg Stuckenschneider Houston, TX

The call in service and online sites are helpful, in my area they contracted with AAA Security for the installation which wasn't the best.

4 years ago

Reply from Guardian Protection

Hi Greg,
I am glad that you are finding our customer care team to be helpful when you call in, as well as Guardian's online support tools. AAA Security is one of our authorized dealers. I will be happy to escalate any difficulties you are having back to them or to our care team. Please email me at wecare@guardianprotection.com if this is something you feel would be helpful and please be sure to include your premises address. Thank you!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 2nd, 2020

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Verified Customer

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Lizzie Milwaukee, WI

It does what it is supposed to do. When I call and ask questions, they are very polite and answer the questions I have.

4 years ago

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Verified Customer

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Clarence Carrollton, VA

I am satisfied with it. It works. They showed up when they said they were going to show up and do what they say they are going to do.

4 years ago

Reply from Guardian Protection

Hi Clarence,
Thank you for choosing Guardian Protection for your security needs. I am happy to hear that you are satisfied and that our expert technicians were on-time and installed everything as expected.
We're honored to have you as our customer!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Patrick Crowley, TX

When I am not there, my house is protected and that is peace of mind, also when I am asleep. It did take them to change the program after they installed it.

4 years ago

Reply from Guardian Protection

Hi Patrick, I agree that peace of mind comes from a home that is protected even when you aren't there or fast asleep. Always remember to arm your Guardian Protection system before you leave or go to bed, for the best in peace of mind. If you have any questions, please call us anytime at 1-800-PROTECT (1-800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Gururaj Flemington, NJ

So far it is good. It was recommended by the builder and we found them pretty advanced compared to other providers.

4 years ago

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Verified Customer

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Anonymous Kaufman, TX

Haven’t had any problems with it. It provides me with home security. They answer my questions when I ask.

4 years ago

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Verified Customer

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Anonymous Aledo, TX

They do what they say they are going to do. I use them for monitoring and there are good results. They are responsive.

4 years ago

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Verified Customer

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Kierztyn Fort Worth, TX

Really high tech and easy to use and the person that came out here was willing to work with me on times and stuff because I am busy.

4 years ago

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Verified Customer

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Robert Brandywine, MD

I really need to know how to turn the sound up so I can hear it but I like that I can see it on my phone if someone is at the door.

4 years ago

Guardian Protection Reviews