Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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James Buffalo, NY

Customer service is kind and respectful. They treated me like their customer. The system is reliable.

3 years ago

Reply from Guardian Protection

Hi James.
I am pleased to know that you have found our system to be reliable and our professional care team to be kind and respectful. As a customer, you are part of the Guardian family and we will continue to be attentive to your security needs. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Anonymous Baltimore, MD

Everything works fine. It’s easy to use. The prior home owner had it too and they had a good experience with them.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am glad to know that your Guardian system is working well and that you find it to be user-friendly, too. Together these add up to great peace of mind. Trust that we are here whenever you need us. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Michael San Marcos, TX

I think their customer service is nonexistent. I was disappointed with the quality of equipment they offer and I don't think they're near as good as the competitors' equipment.

3 years ago

Reply from Guardian Protection

Hi Michael,
I am sorry for the disappointing experience. I would very much like to put you in touch with our customer care supervisor to resolve any issues you have had. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate for you. Once again, I apologize and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Michael Porter Houston, TX

Great product and fantastic service. Always responsive and the security system met all of our needs

3 years ago

Reply from Guardian Protection

Hi Michael,
So happy to know that you find your Guardian Protection smart home security system to be a great product and fantastic service in meeting all of your security needs. Trust that our monitoring center never sleeps so that you can not only enjoy the convenience of your smart home security system but also have true peace of mind. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Elizabeth Roeckell Parkville, MD

Polite and kind customer service. They went out their way to handle an issue I had and replaced my equipment next day.

3 years ago

Reply from Guardian Protection

Hi Elizabeth,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Priscilla Slendak Noblesville, IN

Our representative is 5 and knowledgeable. It is still too new to us to give an 5 on value or trustworthy.

3 years ago

Reply from Guardian Protection

Hi Priscilla,
Thank you so very much for taking the time to rate us. I am glad to see that your experience with
your representative has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Abigail Lovuolo Riverview, FL

It was not disclosed to me that I am required to keep this service for 6 years or pay $700! If I could give this company zero stars I would. I feel used & tricked, and is the last straw to deciding to move far away from Florida!

3 years ago

Reply from Guardian Protection

Hi Abigail,
I have located your account and see that you entered into a 60-month agreement that started in October 2020. and that our customer care team has been working with you to assist you. I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. If you would like me to investigate your concerns further, please reach out to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Latrice Washington Waldorf, MD

Technician Vincent R came to our home and totally took care of all our issues. Very Professional and Knowledgeable

3 years ago

Reply from Guardian Protection

Hi Latrice,
Thank you for taking the time to review us. I am glad to hear that our professional technician was helpful and knowledgeable. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Anonymous Spring, TX

Guardian Protection was recommended by our utilities concierge. It’s good. I like the technology and the cell phone access. It’s easy.

3 years ago

Reply from Guardian Protection

Hello,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 22nd, 2021

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Verified Customer

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Melinda

They had great deals. They're very quick to respond and just a very friendly customer service, they're very attentive.

3 years ago

Reply from Guardian Protection

Hi Melinda,
Thank you for taking the time to review and rate us. We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that our monitoring center response has always been rapid and you find our customer care specialists to be friendly and attentive. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Anonymous Indianapolis, IN

I like the doorbell camera feature. The system is reliable. Customer support is really quick and friendly.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the time to review and rate us. Our customers love the convenience and control they enjoy with their video doorbell. It's great to know that you're getting the most from it, too. I am happy to hear that you find your Guardian home security system to be reliable and that our friendly customer care team responds to you without delay. Super important when it comes to security! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Yao Durham, NC

Not very expensive but not very cheap. It makes the home more secure but to me it seems like it is just all regular equipment.

3 years ago

Reply from Guardian Protection

Hi Yao,
Thank you for taking the time to connect with us. We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that our security system is doing its job to help keep your home and family secure. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Misty La Porte, TX

I love the peace of mind having guardian protection provided me. They are very responsive and helpful.

3 years ago

Reply from Guardian Protection

Hi Misty,
There is nothing like peace of mind! I am so happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Darian San Antonio, TX

The system was easy to set up. We haven’t had any issues with it other than the doorbell system lagging a bit. It does provide peace of mind.

3 years ago

Reply from Guardian Protection

Hi Darian,
It is so great to hear that you are satisfied with the set up. There is nothing like peace of mind. If you need assistance, please don't hesitate to give us a call at 1.800.PROTECT (800.776.8328). Thank you for choosing Guardian and for taking the time to leave a review.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Floyd Clearwater, FL

I had another company prior and I decided that Guardian Protection might be a better fit for ur. It is easy to use and I am very happy with it.

3 years ago

Reply from Guardian Protection

Hi Floyd,
I am happy to know that you are finding Guardian Protection to be a better fit for you and your family. We welcome you and are here to serve your security needs. Glad to hear that you are finding your system easy to use and delivering to your satisfaction. We will be here when you need us.
Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Deborah Princeton, TX

It is easy to operate. The tech that installed the alarm system was very cooperate and a people person.

3 years ago

Reply from Guardian Protection

Hi Deborah,
Our customers love how easy it is to operate our home security systems. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Albert Royse City, TX

It is very simple to use and everything is integrated into the house. Whenever there is something they respond quickly and accurately.

3 years ago

Reply from Guardian Protection

Hi Albert,
So glad to know that you are finding your Guardian Protection home security system easy to use and effective. Having everything integrated throughout your home makes life so much easier and enjoyable. It's also great knowing that our 24-hour monitoring center never sleeps so that you can always have true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Debbie Nesbitt Millsboro, DE

Was easy to get to learn . Gives us a sense of true security. We feel our house is safe when we are away.

3 years ago

Reply from Guardian Protection

Hi Debbie,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Our customers love how easy it is to operate. I am glad that you agree. Thank you for being a Guardian customer.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Christopher & Liliya Parrish, FL

I got Guardian Protection because it is convenient and the representative that came out was friendly.

3 years ago

Reply from Guardian Protection

Hi Christopher and Lilya,
Thanks for connecting with us to let us know that that our professional representatives were friendly in explaining all that your Guardian home security system has to offer. Convenience is just one of many advantages the system offers and that means a great deal considering how busy everyone is these days. Gives you true peace of mind! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Dan Manassas, VA

Their apps are pretty simple. They also reached out to us for things we mentioned to them during the install.

3 years ago

Reply from Guardian Protection

Hi Dan,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anonymous

I’m not pleased with the doorbell and the panel system is kind of confusing but it protects the home. The technician had to come out three times the first thirty days.

3 years ago

Reply from Guardian Protection

Hi Anonymous.
I am so sorry to hear that you are experiencing problems or confusion with your system. I am sure that having a technician come to your home three times was frustrating for you and I apologize. If you would like to get additional assistance from a member of our customer care team, please email your account information (name, premises address, phone number) to wecare@guardianprotection.com and I will have them call you.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Raychel

Affordable and very good quality equipment. Keep up the good work. If there is a problem, they get it resolved.

3 years ago

Reply from Guardian Protection

Hi Raychel,
Thank you! We will continue to try and keep up the good work. Customers like you make it all worthwhile. Our goal is to keep prices affordable while retaining a high level of quality so that more homeowners can enjoy the benefits of 24-hour monitored home security. Trust that we will continue to be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Clinton

I was looking for a wireless system and they seemed to be the best one. It is the best thing for me. If the door opens, it notifies you.

3 years ago

Reply from Guardian Protection

Hi Clinton,
We are honored that you chose Guardian Protection's wireless security system. We take pride in our award-winning 24-hour monitoring center and knowledgeable team of customer care and technical specialists. They are here to help you, always. Customers love the notifications feature of the system, where they are alerted if a door opens. Glad you like it, too. Thank you for choosing Guardian and for taking the time to connect with us.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Cody

Top of the line. The best thing is the means of access and they’re always willing to answer the phone.

3 years ago

Reply from Guardian Protection

Hi Cody,
I am pleased to know that your Guardian Protection smart home security system is delivering five-star satisfaction and that you find it to be easily accessible. That's super important because it means that you will use and enjoy the benefits of your system each and every day. We will continue to be here whenever you need us. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Maria

Works very well and it gives us peace of mind. My alarm system only has gone off one incident and they called me.

3 years ago

Reply from Guardian Protection

Hi Maria,
I am glad to know that your Guardian Protection smart home security system is providing five-star peace of mind. Our monitoring center never sleeps so that you can. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Jeremy

It’s a little sensitive when it comes to the trip wiring but customer service is very adamant and quick and responsive.

3 years ago

Reply from Guardian Protection

Hi Jeremy,
Thank you for taking the time to connect with us. Glad to know that you are finding our customer service team to be adept, quick, and responsive. We are here to help! Have you spoken to our technical care team about the sensitivity issue? Your safety is our highest priority and sensitivity can be a good thing if an intruder is attempting to enter your home. However, your issue may be something worth discussing with our team to see if anything can be adjusted. Please feel free to give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Have a great day and thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Jose

When it was installed, the technician was super helpful. I like that there is a doorbell camera. I am happy with it.

3 years ago

Reply from Guardian Protection

Hi Jose,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was helpful. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Timothy

Actually feeling secure at night and knowing that my house is monitored is the best thing. They also have the best deal.

3 years ago

Reply from Guardian Protection

Hi Timothy,
It is great that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Penny Black

The service and equipment does exactly what we were told it would do. Gives us a feeling of true security.

3 years ago

Reply from Guardian Protection

Hi Penny,
I am happy to know that your Guardian Protection monitored smart home security system is delivering five star satisfaction and providing that all-important peace of mind. Life is better when its safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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Verified Customer

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Diane Richard

Initial experience with owner was excellent he made us feel comfortable and gave us a lot of information

3 years ago

Reply from Guardian Protection

Hi Diane,
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Nov. 25th, 2020

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Verified Customer

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Mr H. Johnson

Time invested in the customer as well as asking me what i need instead of telling me and making a point to listen.

3 years ago

Reply from Guardian Protection

Hello,
I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Nov. 25th, 2020

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Verified Customer

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Nancy Holderfield

system so easy to use. if alarm goes by mistake (cause you open door when armed) they call and check.

3 years ago

Reply from Guardian Protection

Hi Nancy,
We agree! Guardian's smart home security system is super easy to use -- no stress, just peace of mind! Our 24-hour monitoring center is always on duty, ready to respond and help. Thank you for choosing Guardian Protection as your partner in security. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Verified Customer

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Stefanie Fitzgerald

They were out a month ago and they have not followed up with me- I am waiting on a key fob and they also need to add my name to the system (instead of the old home owner)

3 years ago

Reply from Guardian Protection

Hi Stefanie,
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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Verified Customer

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David Westcomb

I have found that the security system has been easier to keep track of all activity while I am away.

4 years ago

Reply from Guardian Protection

Hi David,
So glad to know that that you are finding your Guardian Protection smart home security system helpful in tracking activity while you are away from home. That's great peace of mind! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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Jeffrey Duraney

Very helpful & knowledgeable; checked the whole system because I am a new customer & changed battery

4 years ago

Reply from Guardian Protection

Hi Jeff,
Welcome to the Guardian Protection family. I am happy to hear that our professional technician was helpful, knowledgeable and thorough. Trust that we will be here when you need us. I will be sure to let David's supervisor know of your compliment. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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Tiffany Swan

Many times there's a delay when wanting to view the front door. It's not a WiFi issue because when I view the backyard camera, there's no delay 95%of the time.

4 years ago

Reply from Guardian Protection

Hi Tiffany,
I am sorry that you are experiencing technical difficulties. I would like to get you assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Fannie and Lisa

The whole process Was painless, fast installation, and everybody took time to explain everything about the system

4 years ago

Reply from Guardian Protection

Wonderful to hear! Thank you for sharing your experience, and thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Gwen Roberts

Delayed responses when doors windows opened.. and it takes over 24 hours to receive a notice of internet connection lost

4 years ago

Reply from Guardian Protection

Hi Gwen,
I am sorry for the system difficulties. I would like to get you some assistance with this. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you immediately. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Karla

Called Customer Service witha couple of questions and they had no answers, had to send a Tech out and he was here for probably 5 minutes.

4 years ago

Reply from Guardian Protection

Hi Karla,
I am hoping that your issues have been resolved and apologize that resolution wasn't possible by phone. Our care specialists want to help keep you safe so I am assuming that in this instance, having a tech look at the problem was the best course of action. I hope that everything is working well for you now. If you are experiencing any other difficulty with your system, please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Thomas J. Fangras

Payment app is separate from alarm app. Otherwise satisfied. I need two accounts and passwords? Unless I'm not properly informed.

4 years ago

Reply from Guardian Protection

Hi Thomas,
Thank you for taking the time to connect with us. You are correct in that our payment app is separate from the app that you use for system operation and interaction. It should be possible to have the same login credentials for both, however, so you don't need to remember different information. If you would like some additional assistance in this regard, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Michael

Everything seems user friendly. It has phone access now. My only feedback would be more instructions on how to use the equipment.

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for taking the time to connect with us. We appreciate it! I am glad to know that you are finding your Guardian Protection smart home security system to be user friendly. And yes, with the Guardian app and your smartphone, you can control the security system from wherever you are, making it easier and convenient for you. I understand the need to have a little more instruction in using the components of your system. Here are some resources for you: visit Guardian Protection's website and click the square icon in the top right corner, then click on "Customer Portal" or "Customer Support" where you will find guides, videos, and tips. But we don't stop there. We have an AMAZING group of customer care and technical specialists who would love to walk you through the use of your equipment so that you can enjoy it more. Simply call us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Dorothy

The salesman came by and taught me and explained it to. They are different than what I had before. It secure my home when you are our or in.

4 years ago

Reply from Guardian Protection

Hi Dorothy,
Thank you for taking the time to review us. We appreciate it! I am glad to know that our professional security consultant spent time explaining everything to you so that you can enjoy every great benefit of your Guardian Protection smart home security system. And yes, with the Guardian app and your smartphone, you can control the security system in your home from wherever you are, making it easier and convenient for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Thalita

Everyone I have spoken with has been very helpful. It does what we needed. I feel safe with guardian protection.

4 years ago

Reply from Guardian Protection

Hi Thalita, thanks for sharing your experience. It's wonderful to hear you are feeling safe, and thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Rachel

It is keeping my family safe. It is a little bit pricey but I haven’t had any issues with it not working.

4 years ago

Reply from Guardian Protection

So glad to hear you and your family are safe and secure. Enjoy your system, and thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Gary

It is a really good product and they have provided good service so far. I like their app. We’re totally satisfied.

4 years ago

Reply from Guardian Protection

Thanks for being a customer Gary. Glad you are happy with your Guardian service.

Kevin
Customer Satisfaction Advocate

Oct. 12th, 2020

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Verified Customer

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Lisa

Guardian Protection was contracted with my builder. I am happy with the product. They have been very responsive.

4 years ago

Reply from Guardian Protection

Hi Lisa, so happy to hear you are enjoying your system and getting the support you need. Be safe, and thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Donald

You can be away and see everything that is going on. It works well. They have responded to every questions I have.

4 years ago

Reply from Guardian Protection

Hi Donald, we're so happy you are enjoying the ability to control your Guardian Protection security system from wherever you are. Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Shatoria

Someone is always on customer service when I call. The range of security is not very far, it does not cover the entire house.

4 years ago

Reply from Guardian Protection

Hello Shatoria,
Thank you for choosing Guardian Protection. I am happy to know that our customer care team has always been available and responsive when you call. We are always happy to help. All of your monitored security devices should be operating correctly no matter where they are in your home. If you feel that they are not, I strongly recommend that you call us so that we can help to test your system while you wait. You can visit our website (Customer Support section) reach us our monitoring center for testing anytime at 1-800-PROTECT (1-800-776-8328). If you are referring to other Guardian devices such as cameras it is possible that you need to have a range extender added. Please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and ask for a member of our Technical Care team and they will assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Eric

It is a very good protection system. It makes me feel safer. They were really helpful with all myv questions.

4 years ago

Reply from Guardian Protection

So happy you are enjoying your system and feeling safe, Eric! Our customer care team is always there to help you and answer your questions. Thank you for sharing your experience. Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Carlos

Easy to operate system. It provides us with peace of mind. They are pretty good and the provide a military discount.

4 years ago

Reply from Guardian Protection

So happy you've found peace of mind with Guardian. That is truly wonderful to hear. Thanks for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

Guardian Protection Reviews