Guardian Protection: Read 4,748 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jacqueline Humble, TX

What they offer is good. It is secure and safe and good quality. The man was knowledgeable and nice.

4 years ago

check_circle

Verified Customer

star star star star star

James Keller, TX

We’ve had very fast customer support that is very knowledgeable. The price and we feel secure in home.

4 years ago

check_circle

Verified Customer

star star star star star

Genet Euclid, OH

Thought they would be a good choice for me because they had good reviews and I like that it is easy to understand.

4 years ago

check_circle

Verified Customer

star star star star star_border

Robert Brandywine, MD

I really need to know how to turn the sound up so I can hear it but I like that I can see it on my phone if someone is at the door.

4 years ago

check_circle

Verified Customer

star star star star star_border

Lorenzo Roberts Salisbury, MD

Good service, much needed, good professional service, good equipment. More cameras could be added to the initial package

4 years ago

Reply from Guardian Protection

Hi Lorenzo,
Thank you for choosing Guardian Protection! We are proud to help protect your world with smart home security features.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Albert

Guardian is a very good company with good equipment and reasonable rates. have techs to get back with answers to questions

4 years ago

Reply from Guardian Protection

Hi Albert,
Thank you for taking the time to share a great customer experience. Please reach out anytime we can be of further assistance; we are happy to help!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Donna

Technically, guardian protection is up to date. It’s easy. They’ve been responsive to our needs.

4 years ago

Reply from Guardian Protection

Hi Donna,
Thank you for taking the time to share a great customer review! Guardian Protection appreciates your business.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Rigoberto

When I call, I get the answer quickly, they really help whenever I have an issue. I like that you can use the device with the app.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for taking the time to share great customer feedback! Guardian is proud to help protect what matters most to you every day.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Paul

Everything works well and functions. It seems to be up to speed. The best thing about using it is the remote access.

4 years ago

Reply from Guardian Protection

Hi Paul,
Thank you for highlighting the benefits of a smart home security system with Guardian! We are proud to help protect your world every day!

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Malcolm

I send them a lot of emails and I don’t get follow up on many of my questions. I do like that it reminds you when you didn’t lock something.

4 years ago

Reply from Guardian Protection

Hi Malcolm,
Thank you for taking the time to review your customer experience. If you ever have questions the quickest way to reach us is at 1-800-PROTECT but feel free to reach out to wecare@guardianprotection.com as well.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Colleen

The price was reasonable. They seem trustworthy. It is simple and the people keep sending me texts and call me.

4 years ago

Reply from Guardian Protection

Hi Colleen,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect what matters most to you each day.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Charlene

The mobile app is the best thing about it. Learning how to use it was very easy. The product is very easy to use.

4 years ago

Reply from Guardian Protection

Hi Charlene,
Thank you for the 5-star review! It's wonderful to hear you have found the security system user-friendly and it is bringing you peace of mind.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Patricia

My favorite this is that I can turn it on and off with my phone. The representative was very nice and respectful.

4 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the interactive security features like the smartphone app.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Charles

It's modern and it goes with house and is very vocal. It allows me to use an app even outside of the home. Also it as easy to set up.

4 years ago

Reply from Guardian Protection

Hi Charles,
Thank you for being a valued part of the Guardian Protection family! It's great to hear the interactive security features like the phone app are bringing you convenience.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

I’m pretty impressed their callback features. I like that it works, though I have not fully experiences all of the technical devices.

4 years ago

Reply from Guardian Protection

Thank you for being a valued customer of Guardian Protection! It's great to hear you are enjoying the professional security features.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Robert

Sales person gave me all the information. It works well with my lifestyle. I enjoy it so I am satisfied.

4 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and business very much.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous

No wait times when you call customer service. There is good communication. It gives me peace of mind.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for the 5-star review! We appreciate your business very much and it's great to hear the local customer service is providing helpful support and peace of mind.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Yolanda

They are reliable and get you help right away. It is the best thing for home security. I had them in the past too.

4 years ago

Reply from Guardian Protection

Hi Yolanda,
Thank you for trusting in Guardian Protection over the years! We appreciate your continued business and will work hard to bring you the best in security.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Rae & Stephen

The whole house is connected to it. I wish there was more technical support when they install it but other than that it has been good.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection! It's great to hear you are enjoying the services and please reach out to our technical care team at 1-800-PROTECT anytime you have technical questions; we're happy to help!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Chris

They did a grat job. They've been very helpful and professional. I like their service and their products.

4 years ago

Reply from Guardian Protection

Hi Chris,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world every day.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Sarah Lilleston

So far I have had a great experience with Guardian Protection. Their customer service has exceeded my expectations!

4 years ago

Reply from Guardian Protection

Hi Sarah,
Thank you for choosing Guardian Protection for your security needs and for taking the time to share a great customer experience!

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Patrick Walker

So far, itâ€™s been a positive experience, as there havenâ€™t bern too many issues understanding the system.

4 years ago

Reply from Guardian Protection

Hi Patrick,
Thank you for choosing Guardian Protection! It's great to hear you are able to use the system as intended.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Bonnie Everett

I like the services provided; howevere, the sales person always says someone will call to schedule and then they never do.

4 years ago

Reply from Guardian Protection

Hi Bonnie, I'm sorry to hear you're having some scheduling issues. I was unable to locate an account under this name so please respond here or call us at 1-800-PROTECT if you are still having issues.

Jul. 16th, 2020

check_circle

Verified Customer

star star star star star_border

Patrick

All the equipment works the way I need it to and I've had no issues. It's simple and sends a message to my phone so I can interact with it directly.

4 years ago

Reply from Guardian Protection

Hi Patrick,
Thank you for taking the time to leave helpful customer feedback. It's great to hear you are finding the security system convenient and we hope to bring you additional peace of mind each day.

Jul. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

The system is really good. They delivered verything they said they would. I like the integration of the system with the app.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection! It's great to hear the interactive smart security features like the app are bringing you on-the-go convenience.

Jul. 10th, 2020

check_circle

Verified Customer

star star star star star

Alicia

Customer service was very affirmative, professional, and helpful. Easy to use, very simple and convenient.

4 years ago

Reply from Guardian Protection

Hi Alicia,
Thank you for reviewing your customer experience! It's great to hear you are finding the security system easy to use and Guardian Protection is proud to make your home a safer place.

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star

Jerry Ann

I had one false alarm and they were very prompt answering my call. It seems to be working properly and is easy to do.

4 years ago

Reply from Guardian Protection

Hi Jerry Ann, thank you for sharing a great 5-star review! It's great to hear the quick response time is providing the additional peace of mind you deserve.

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star

Michelle

When I had questions, I could always call and get really good feedback to help me. It's easy to work the equipment.

4 years ago

Reply from Guardian Protection

Hi Michelle,
Thank you for being a 5-star customer! It's great to hear customer care was helpful when needed and we are always happy to help.

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star

Don

I've contacted them several times and gotten very good service. So far it functions perfectly and I've had not issues.

4 years ago

Reply from Guardian Protection

Hi Don,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your business and feedback very much. Have a safe day!

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star

Devin Plume Farmington, PA

My experience with Guardian has been wonderful. They have been super attentive to detail and our specific needs.

4 years ago

Reply from Guardian Protection

Hi Devin,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the staff have been efficient and helpful when needed.

Jul. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Jeff Erbig Riverton, NJ

I have been happy with the customer support as they have been able to simply help me over the phone. No waiting for a tech to arrive.

4 years ago

Reply from Guardian Protection

Hi Jeff,
Thank you for choosing Guardian Protection as your home security provider! It's great to hear the phone technical support has been helpful and convenient!

Jul. 1st, 2020

check_circle

Verified Customer

star star star star star

Patricia Crowley, TX

It's easy to use. I can use it from my phone. They have good rates and it seems to work really good.

4 years ago

Reply from Guardian Protection

Hi Patricia, thank you for taking the time to share 5-star customer feedback; we appreciate your business!

Jul. 14th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous Lewes, DE

I had ADT at another house and they’re pretty comparable. I used customer support once and they seem okay. So far no problems.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for switching to the Guardian Protection family! We are happy to help anytime you have questions.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star

Mike San Antonio, TX

They're always there when you need them. It's high collar, good equipment. The cameras in the smart pad are the best.

4 years ago

Reply from Guardian Protection

Hi Mike,
Thank you for reviewing your smart home security system with Guardian Protection! It's great to hear you are enjoying the advanced features and the peace of mind professional monitoring can bring.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Fort Worth, TX

Everything works right out of the box. The phone app is really nice to be able to check on the status of the home.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! It's great to hear the phone app is bringing you much deserve convenience and peace of mind.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

Billy Keller, TX

They need to stop limiting the features that are accessible to their customers. Alarm.com has many more options but Guardian restricts our access to them.

4 years ago

Reply from Guardian Protection

Hi Billy,
Thank you for providing helpful feedback that we can share with our developers! Please give us a call at 1-800-PROTECT if we can be of any technical assistance.

Jun. 23rd, 2020

check_circle

Verified Customer

star star star star star

Diane Canyon Country, CA

It's working good. Anytime I needed them they answered my questions. I liked the emergency things like fire and police.

4 years ago

Reply from Guardian Protection

Hi Diane,
Thank you for taking the time to share a 5-star review! Guardian Protection is here 24 hours a day to help when you need us the most.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous Pittsburgh, PA

The equpment works and they respond in a reasonable amount of time. I like the availability in the area.

4 years ago

Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family! Our headquarters is right here in Pittsburgh and we are proud to offer our customers a less than 30 second average response time on alarms.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

David Camden-Wyoming, DE

Every time we've had an alarm you call right away. It seems to work pretty well. The best is that we're able to use it on our phone.

4 years ago

Reply from Guardian Protection

Hi David,
Thank you for choosing Guardian Protection for your security needs! It's awesome to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Moises Liberty, TX

I don't know if I need an upgrade or what but the images are not very good at all. It's really blurry and you can't make anybody out. If I ever need it, it's not gonna help me.

4 years ago

Reply from Guardian Protection

Hi Moises,
I'm sorry to hear of the issues with the images. You may need to upgrade your internet upload speed as you do need pretty fast internet for the best image and connectivity. If you are still having issues please give us a call at 1-800-PROTECT

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star_border

Margaret Cypress, TX

I can access it with my phone or the control pad. It's very simple to use. I guess they don't always make contact with their customers.

4 years ago

Reply from Guardian Protection

Hi Margaret,
Thanks so much for taking the time to share great customer feedback. I'm glad to hear the security system by Guardian is proving user-friendly for you and we hope the system brings you peace of mind every day. Please reach out any time we can be of further assistance!

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star

Paula Conroe, TX

They're always available when we call and they respond quickly. We haven't had any issues with the equipment.

4 years ago

Reply from Guardian Protection

Hi Paula,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Chris Round Rock, TX

There were some issues at first because it was not set up right but it looks like everything is working and as long as it is working we are happy.

4 years ago

Reply from Guardian Protection

Hi Chris,
Glad to hear you got your issues taken care of! Guardian Protection is happy to help and provide much-deserved peace of mind.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Laura Houston, TX

Peace of mind that qualified people are monitoring out home and easy to use. Support is very responsive to any questions I have. I appreciate that.

4 years ago

Reply from Guardian Protection

Hi Laura,
Thanks so much for taking the time to share a great customer review. Guardian Protection is proud to offer award-winning home security monitoring and professional customer care.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star

Erika Glen Burnie, MD

My brother has it and it is a great price. The equipment is up to date and good. Their guys are always available.

4 years ago

Reply from Guardian Protection

Hi Erika,
Thank you for being a part of the Guardian Protection family! it's great to hear the security system is serving your family well.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star

Winferd Riverview, FL

I've had Guardian Protection home security for the last four years and I like feeling safe and the user friendly app.

4 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star customer feedback; we appreciate you!

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star

Christina Verona, PA

Secures my house which gives me peace of mind. Representatives are able to resolve any issues I have.

4 years ago

Reply from Guardian Protection

Hi Christina,
Thank you for taking the time to share a great customer experience! Guardian Protection is honored to be your home security provider.

Jun. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Regis Cranberry Twp, PA

Good company based on my experience and I've had them in other homes. Customer support is great. It is simply safer than the junk you see on TV.

4 years ago

Reply from Guardian Protection

Hi Regis,
Thank you for trusting in Guardian Protection for your security needs! This is what we love to hear because we have been in the business of security only for over 70 years: we've got your back!

Jun. 23rd, 2020

check_circle

Verified Customer

star star star star star

Gabriella Humble, TX

They were great with installation. When I had to reschedule an appointment, they were really quick to help me.

4 years ago

Reply from Guardian Protection

Hi Gabriella,
Thank you for being a part of the Guardian Protection family! It's great to hear your issue was solved in an efficient manner.

Jun. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Rosa Austin, TX

It's cheaper than ADT. Customer support answers the phone and talk to you but it takes six weeks for technical support to replace a broken equipment.

4 years ago

Reply from Guardian Protection

Hi Rosa,
Thank you for taking the time to share helpful feedback. I'm glad to hear we were able to find the security package to work with your budget and please let us know if you are still in need of assistance with the equipment.

Jun. 23rd, 2020

Guardian Protection Reviews