Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Rosa Austin, TX

It's cheaper than ADT. Customer support answers the phone and talk to you but it takes six weeks for technical support to replace a broken equipment.

4 years ago

Reply from Guardian Protection

Hi Rosa,
Thank you for taking the time to share helpful feedback. I'm glad to hear we were able to find the security package to work with your budget and please let us know if you are still in need of assistance with the equipment.

Jun. 23rd, 2020

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Verified Customer

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Michelle Wesley Chapel, FL

The best think is the package that is all combined and the security of it altogether. They're easy to reach too.

4 years ago

Reply from Guardian Protection

Hi Michelle,
Thank you for being a 5-star customer of Guardian Protection!

Jun. 23rd, 2020

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Verified Customer

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Regis Cranberry Twp, PA

Good company based on my experience and I've had them in other homes. Customer support is great. It is simply safer than the junk you see on TV.

4 years ago

Reply from Guardian Protection

Hi Regis,
Thank you for trusting in Guardian Protection for your security needs! This is what we love to hear because we have been in the business of security only for over 70 years: we've got your back!

Jun. 23rd, 2020

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Verified Customer

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Gabriella Humble, TX

They were great with installation. When I had to reschedule an appointment, they were really quick to help me.

4 years ago

Reply from Guardian Protection

Hi Gabriella,
Thank you for being a part of the Guardian Protection family! It's great to hear your issue was solved in an efficient manner.

Jun. 23rd, 2020

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Verified Customer

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Dee

It’s been good so far no complaints,customer service is the best no problem and no long hold times

4 years ago

Reply from Guardian Protection

Hi Dee,
Thank you for being a 5-star customer of Guardian Protection and for taking the time to review your customer service experience!

May. 27th, 2020

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Verified Customer

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MS

New installation. Unable to complete upstairs due to lack of equipment. No follow up. 3-4 weeks passed. Can’t find the sales person for 4 weeks to discuss the contract. Unable to provide lawn deterrent signs.

4 years ago

Reply from Guardian Protection

Hello,
We are so sorry to hear things got started on the wrong foot, please use the 'Private Response' option here to send your address of services so we can look into these issues for you.

May. 19th, 2020

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Verified Customer

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Greg

They're just great. We were impressed by the gentleman we spoke with at the Pittsburgh Home and Garden show.

4 years ago

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Verified Customer

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Joseph

Their professionalism with their installers and customer service getting everything set up has been really smooth.

4 years ago

Reply from Guardian Protection

Hi Joseph,
Thank you for sharing a great 5-star review of Guardian Protection! We appreciate your business and we love to hear when our customers are finding the services helpful.

May. 19th, 2020

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Verified Customer

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Rebekah

It works perfectl. Every time I've needed to call, they're prompt with answering any questions that I have.

4 years ago

Reply from Guardian Protection

Hi Rebekah,
Thank you for providing a glowing customer review! Guardian Protection is proud to help protect your world every day and we appreciate you.

May. 19th, 2020

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Verified Customer

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Charles Jr

It's just as good as all the other systems I've seen on the market. It gives me peace of mind and safety.

4 years ago

Reply from Guardian Protection

Hi Charles,
Thank you for being a part of the Guardian Protection family! We are honored to be your home security provider of choice and we will work hard every day to bring you top of the line security services.

May. 19th, 2020

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Verified Customer

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Stacey

Great awesome people!! Really helped me understand the whole service and made sure I knew how to work everything !

4 years ago

Reply from Guardian Protection

Hi Stacey,
Thank you for the 5-star review; we think you are a 5-star customer as well! :)

May. 19th, 2020

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Verified Customer

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Anonymous

They can improve on placing the sensors exactly where they go. I went with a miss placed front door sensor for about 1 1/2 no tech help at all over the phone. If I could do it again I wouldn't of sign the contract.

4 years ago

Reply from Guardian Protection

Hello,
We are sorry to hear you are having troubles with the sensors, please use the 'Private Response' option here to let us know how we can help.

May. 19th, 2020

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Verified Customer

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David Dozzo

Initially inpressed with the prompt and thorough attention I recieved getting new alarm system set up. Then called to request an additional keypad, and no scheduleing contact in three weeks. So, now not as satisfied.

4 years ago

Reply from Guardian Protection

Hi David,
Thank you for sharing honest customer feedback! We are trying our best to accommodate customers during this trying time and please give us a call at 1-800-PROTECT if we can be of further assistance.

May. 19th, 2020

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Verified Customer

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Susan

Good system. Would like basic troubleshooting instructions Some things you can fix yourself if u had the instructions

4 years ago

Reply from Guardian Protection

Hi Susan,
Thank you for being a 5-star customer! Our customer support is happy to answer any technical questions or provide a manual, just give us a call at 1-800-PROTECT.

May. 19th, 2020

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Verified Customer

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Guilaine

Great customer service to me so far. It only been close to two months. So far I'm happy to be with them.

4 years ago

Reply from Guardian Protection

Hello,
Welcome to the Guardian Protection family; we are happy to have you and help protect what matters most to you!

May. 19th, 2020

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Verified Customer

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Joe Griffin Mc Kinney, TX

simple to use...very mobile friendly...I haven't had them long enough to make a real strong judgement one way or the other.

4 years ago

Reply from Guardian Protection

Hi Joe,
Thank you for choosing Guardian Protection for your security needs. Please let us know if we can ever be of further assistance; we are happy to help!

May. 11th, 2020

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Verified Customer

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Qitorah Washington Temple Hills, MD

Thus far, everything has been great! I love how convenient the app is as it relate to disarming and arming the system.

4 years ago

Reply from Guardian Protection

Hi Qitorah,
Thank you for providing helpful customer feedback. It's great to hear you are taking advantage of the smartphone app for on the go control of your security system!

May. 11th, 2020

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Verified Customer

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Gerald Wesley Chapel, FL

The salesman was excellent, installers were excellent. The system just works and update on my iPhone is great.

4 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Gerald,
Thank you for providing 5-star customer feedback! It's awesome to hear you are enjoying the professionally installed and monitored Guardian Protection smart security system. We appreciate you!

May. 6th, 2020

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Verified Customer

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Julien Mc Kinney, TX

The security is great. The only thing is that the technician forgot to give me the sign post in front of my yard that says I'm protected by Guardian.

4 years ago

Reply from Guardian Protection

Hi Julien,
Thank you for being a valued customer of Guardian Protection! We would be happy to send you a yard sign at no cost; just use the 'Private Response' feature here to let us know your address.

May. 6th, 2020

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Verified Customer

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Gregory Indianapolis, IN

They were personal on the call and very helpful. I don't have any complaints about the security equipment.

4 years ago

Reply from Guardian Protection

Hi Greg,
Thanks so much for taking the time to review your customer experience; we appreciate your feedback and business very much.

May. 5th, 2020

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Verified Customer

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Diana Oil City, PA

It's reliable and makes you feel secure. They are really knowledgeable and we haven't had any issues.

4 years ago

Reply from Guardian Protection

Hi Diana,
Thank you for the 5-star review! We appreciate your business and are glad to hear that the professional security services are bringing you peace of mind.

May. 5th, 2020

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Verified Customer

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Cameron Mc Kinney, TX

Customer support gets back to me quickly. We've had some problems with the smart watch, I have to reset it.

4 years ago

Reply from Guardian Protection

Hi Cameron,
Thank you for taking the time to share 5-star customer feedback! Our technical support is happy to answer any questions, just give us a call at 1-800-PROTECT.

May. 4th, 2020

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Verified Customer

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Gordon Indianapolis, IN

Equipment is up to date. It's digital and I'm satisfied. It's easy and secure. They got me all hooked up.

4 years ago

Reply from Guardian Protection

Hi Gordon,
Thank you for being a 5-star customer! Guardian Protection is honored to be your security provider of choice.

May. 4th, 2020

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Verified Customer

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Avery Temple, TX

I set off the alarm a couple of times since we moved in and they callled right away. They've been really responsive.

4 years ago

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Verified Customer

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Anonymous Durham, NC

installation wasn't great. needed multiple visits. training/knowledge transfer sucked. after that things have been better.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing honest feedback on your installation experience so we can work to improve. Guardian Protection will be here 24 hours a day to help protect your world with professional security monitoring.

May. 4th, 2020

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Verified Customer

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Anonymous Norristown, PA

Good, No complaints I never had a problem. Whenever I call there’s It’s been professional and courteous

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for taking the time to share 5-star feedback on your customer experience; Guardian Protection appreciates your continued business very much and we look forward to helping to protect your world.

Apr. 27th, 2020

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Verified Customer

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Michele

I am happy with this new system. The o koi my tho g I do t like is that the doorbell chime does not ring on our panel, only on the phone app.

4 years ago

Reply from Guardian Protection

Hi Michele,
Thank you for taking the time to share helpful customer feedback, if we can ever assist with any technical questions please reach out to 1-800-PROTECT

Apr. 13th, 2020

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Verified Customer

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Franklin

good to go, I had a false alarm, and they called me faster than former competitors, including ADT, Vector, VIVINT, etc

4 years ago

Reply from Guardian Protection

Hi Franklin,
Thanks so much for taking the time to share 5-star customer feedback! It's great to hear the less than 30 second average response time on alarms is bringing you the peace of mind you deserve.

Apr. 13th, 2020

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Verified Customer

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Julie

Excellent experience so far. Customer service is actually talking to a person instead of an automated system.

4 years ago

Reply from Guardian Protection

Hi Julie,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear that our 100% United States-based customer service has been helpful when needed.

Apr. 13th, 2020

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Verified Customer

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Donald Noonkester

Very good. I have no issues. Always fast, reliable service and very friendly agents whenever I talk to someone.

4 years ago

Reply from Guardian Protection

Hi Donald,
Thank you for taking the time to share 5-star customer feedback and for choosing Guardian Protection as your security provider!

Apr. 13th, 2020

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Verified Customer

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Nancy H. Brackett

So far I have been very satisfied with Guardian. When I call about a problem, the people have been extremely nice.

4 years ago

Reply from Guardian Protection

Hi Nancy,
Thank you for choosing Guardian Protection! It's excellent to hear that phone customer support has been helpful when needed; we are always happy to help!

Apr. 13th, 2020

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Verified Customer

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Dena Rocco

My system has continued to not work properly and it hasn't been fixed. I've had multiple calls with customer service with no results and they will not let me terminate service without a fee even though the system doesn't work and has not been fixed

4 years ago

Reply from Guardian Protection

Hi Dena,
Wow, that sounds extremely frustrating, and I'm sorry to hear this has been your experience so far. I'd like to help. I see your note that you've had multiple calls with our customer care team, but I'd like to escalate your situation and get you in touch with the right person. Can you please privately message your address of service so I can confirm your account to start this process?
Thanks,
Nathan D

Apr. 6th, 2020

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Verified Customer

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M Smith

I was looking for a simple yet effective system and this is what I got. The individual that set up the system was very good.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing your customer experience with Guardian Protection! It's great to hear your professional installation and easy to use security system is bringing you peace of mind.

Apr. 8th, 2020

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Verified Customer

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Margie Thornville, OH

I use guardian previously and they did good for me but I like the fact that they're not run off of internet.

4 years ago

Reply from Guardian Protection

Hi Margie,
Thank you for being a part of the Guardian Protection family! It's great to hear you enjoyed your services and please let us know if we can ever be of further assistance.

Apr. 3rd, 2020

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Verified Customer

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Fran

Our experience has been wonderful. We were alerted as to a tornado in our area while we were sleeping.

4 years ago

Reply from Guardian Protection

Hi Fran,

Thank you for taking the time to share a great customer experience; we would be interested in sharing your testimonial on our social channels if you have time please use the 'Private Response' option here to reply with your address of services. Thank you for choosing Guardian Protection!

Apr. 1st, 2020

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Verified Customer

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Barbaranne

Great protection lets me know when doors open and close. When doorbell rings I can see who is there

4 years ago

Reply from Guardian Protection

Hi Barbaranne,
Thank you for sharing 5-star customer feedback! Guardian Protection is honored to be your home security provider and it's great to hear you are taking advantage of the smart home security features.

Apr. 2nd, 2020

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Verified Customer

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Keith

It's quality equipment. Only problem I've had has been with batteries. They answer quickly and are knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Keith,
Thank you for being a 5-star customer! Please reach out anytime we can be of further assistance.

Apr. 2nd, 2020

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Verified Customer

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Tamara

I kept having problems with one of my alarms. Every time I've called they've tried to resolve my issues as best they could.

4 years ago

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Verified Customer

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Michael

We've had it about 7 months and it's been flawless. The've been very helpful with questions that I had.

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for being a 5-star customer! We appreciate your business and feedback very much.

Apr. 2nd, 2020

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Verified Customer

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James

The alarm system is good quality. They get back with you and they let you know what you need to do in case of problem.

4 years ago

Reply from Guardian Protection

Hi James,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business.

Apr. 2nd, 2020

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Verified Customer

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Carlin

Its operational and most of the time it works properly. It gives me an opportunity to see who is at the door before I open it.

4 years ago

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Verified Customer

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Jenell

I received help from one of the customer service reps when my dial went out. The app makes it convenient to turn on and off. They should get a remote key lock.

4 years ago

Reply from Guardian Protection

Hi Jenell,
Thank you for choosing Guardian Protection and taking the time to share helpful feedback, we appreciate your business! Please give us a call if you ever have further questions.

Apr. 2nd, 2020

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Verified Customer

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anonymous

I've had them a long time, never had a problem. They're very knowledgeable. When you call, they're right there.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for being a long time customer of Guardian Protection! We appreciate your feedback and business very much.

Apr. 2nd, 2020

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Verified Customer

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Michael

I like the equipment but they don't have a loud audio when doors are open. The person who represented guardian was professional and polite.

4 years ago

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Verified Customer

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Anthony

They were able to help me with different products when I was considering adding more security devices to my house.

4 years ago

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Verified Customer

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Mary

It was a great experience. Their technician was fantastic, installation went beautiful and I'm happy with the system.

4 years ago

Reply from Guardian Protection

Hi Mary,
Thank you for taking the time to share a glowing review. It's great to hear the installation went well and Guardian Protection looks forward to providing you top of the line security.

Mar. 24th, 2020

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Verified Customer

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anonymous

Their equipment consistently went out, cameras went dead. I was with them for over a month and it never actually worked. They subcontracted another company to install the service and then they tried to blame that company. They need to hire professional installers that know how to install the system.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for taking the time to share your customer experience and we are very sorry to hear it was not up to the high standard we aim for. Please let us know if you are still in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Constance Flint, MI

Its adequate, I've never had a security before but it's it's been good for me. They are prompt about answering your questions and assisting you.

4 years ago

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Verified Customer

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Jennifer Houston, TX

They've been responsive for everything that I needed help with. It works the way that it's supposed to.

4 years ago

Reply from Guardian Protection

Hi Jennifer,
Thanks so much for taking the time to review your customer experience! Guardian Protection is proud to help protect what matters most to you every day.

Mar. 20th, 2020

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Verified Customer

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Phylis Converse, TX

It's a good company. The customer service is easy to work with. I'll recommend Guardian to other friends and family.

4 years ago

Reply from Guardian Protection

Hi Phylis,
Thank you for taking the time to review your customer service experience! It's great to hear you have been recommending us and we appreciate your continued business.

Mar. 20th, 2020

Guardian Protection Reviews