Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Rj

The technician gave a detailed walkthru of the Security System, but did not check the ethernet ports provided by Guardian. The ports still not working and we had to schedule a tech visit which is after a month.

7 years ago

Reply from Guardian Protection

Hi RJ,
Thank you for the feedback as it will help us improve the consumer experience. If you have any further issues after the service visit please do not hesitate to call, we are here to help!

Sep. 11th, 2018

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Verified Customer

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Andrea Georgetown, TX

Customer service has answered all my questions in a timely manner. Their equipment and product is very easy to use and reliable.

7 years ago

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Verified Customer

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Carol Hemet, CA

Every time we've had questions, I've called customer service and they've answered right away. The product is very easy to control.

7 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for sharing a 5 star review of your security services! We aim to provide smart security solutions to our clients at a resonable cost.

Sep. 11th, 2018

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Verified Customer

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Hugo

Customer service answers quickly when you call in to ask questions. The equipment is very modern, so I'm pleased with it.

7 years ago

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Verified Customer

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Ramesh Westfield, IN

It's fast, and I can arm or disarm it from my phone. Whenever I call, I get an immediate response. If there's any issue with any of the sensors I get called immediately.

7 years ago

Reply from Guardian Protection

Hi Ramesh,

Thank you for the informative review of your services with Guardian Protection. It's good to hear you are taking advantage of the phone app; it's a great tool for on the go monitoring of your security system.

Sep. 12th, 2018

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Verified Customer

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Anonymous Potomac, MD

It's pretty capable, it meets my requirements. The overall experience of getting the initial set up done was quite good.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your security needs. I'm glad the sales and installation experience went well for you, we are here when you need us the most!

Sep. 12th, 2018

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Verified Customer

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Anonymous Pittsburgh, PA

The equipment that I use has key pads that are pretty simple. There was some confusion on not everything has been done yet. So, there's just been a couple of hiccups.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your services with Guardian Protection. If there is anything we can help research for you please message us here or give customer care a call at 1-888-895-4805.

Sep. 12th, 2018

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Verified Customer

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Richard Monroeville, PA

They've always given me the information I've needed when I needed it. I haven't seen any other equipment, but this is very functional.

7 years ago

Reply from Guardian Protection

Hi Richard,

Thank you for the 5 star review! We are honored to be your home security provider and are here when you need us the most.

Sep. 12th, 2018

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Verified Customer

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Mack Morrison Lewes, DE

For the most part the experience has been good, but our house was wired incorrectly by Guardian and as such we now have two routers and two wifi networks in our house, which causes problems.

7 years ago

Reply from Guardian Protection

Hi Mack, thank you for the constructive feedback. We will work hard to improve the consumer experience and please let us know if you ever have further questions.

Aug. 27th, 2018

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Verified Customer

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Renee Bradenton, FL

Guardian has been very professional and I appreciate their willingness to resolve things when they don't always go as planned.

7 years ago

Reply from Guardian Protection

Hi Renee,

Thank you for sharing great customer feedback. We appreciate your business and will work hard to help protect what matters most to you in Bradenton, FL.

Aug. 27th, 2018

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Verified Customer

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Barbara Rissler Murrysville, PA

Whenever I have called with a concern... battery beeping, requesting a motion detector to be moved, they are prompt to respond and professional.

7 years ago

Reply from Guardian Protection

Hi Barbara,

Thank you for sharing your customer care experience. Our goal is delight each customer on every interaction. Have a safe day with Guardian Protection!

Aug. 27th, 2018

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Verified Customer

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Cindy Ellwood City, PA

Customer service has been excellent. Technicians were great. My only problem was my initial salesman who very hard to get a hold of for questions and scheduling.

7 years ago

Reply from Guardian Protection

Hi Cindy, thank you for the honest feedback on your experience with Guardian Protection. Our customer care team is here for extended hours, 7 days a week if you ever have additional questions!

Aug. 15th, 2018

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Verified Customer

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Maurice & Kristen Washington, DC

The one time we had an issue we called and they were very prompt and got to speak to someone immediately and everything was resolved

7 years ago

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Verified Customer

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Anonymous Glenshaw, PA

The product is easy for me to navigate and stuff like that. I'm blind so they provided me with the keypad rather than the touch screen so that was good.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for the informative review! Please give us a call any time you may have questions or need additional assistance, we are happy to help!

Aug. 14th, 2018

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Verified Customer

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Kayla New Braunfels, TX

We had some issues with getting installation set up and miscommunication. The system is fairly easy to use, but I think it could be more user friendly.

7 years ago

Reply from Guardian Protection

Hi Kayla,

Thank you for choosing Guardian Protection for your security needs! Our technical team is here extended hours, 7 days a week if you ever have questions, give us a call at 1-888-895-4805. Thank you.

Aug. 14th, 2018

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Verified Customer

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Hilaire Philadelphia, PA

They're always satisfying, every time I call they take care of my problem. I've been having some problems with the cameras and it's never been correct.

7 years ago

Reply from Guardian Protection

Hi there, thank you for the helpful feedback on your experience with Guardian Protection! If you are still experiencing issues please give us a call 7 days a week at 888-895-4805. Thank you!

Aug. 9th, 2018

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Verified Customer

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Geraldine

Everything is simple to use. We've had one call and they wanted to know if they should call the Police. So, I feel rather secure with that.

7 years ago

Reply from Guardian Protection

Hi Geraldine. Thank you for sharing a great customer testimonial. We have a less than 30 second response average on alarms, and we are glad to hear the security system is providing you with peace of mind.

Aug. 10th, 2018

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Verified Customer

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James Michael Bradenton, FL

It's convenient and works with my mobile device. I haven't had to call them very often, but they responded quickly when I have.

7 years ago

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Verified Customer

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Tristan Heinmiller Clarksburg, MD

I had timely responses through text messaging and email with any questions or issues. They were offered through my home builder.

7 years ago

Reply from Guardian Protection

Hi Tristan, thank you for building with Guardian Protection! We appreciate your time to leave us a review and hope the system brings you peace of mind.

Jul. 11th, 2018

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Verified Customer

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Donald Swinney Detroit, MI

I used this security system with a previous home and got it for my new home. This is very easy to use and they're alert very thorough with it.

7 years ago

Reply from Guardian Protection

Hi Donald, thank you for moving with Guardian Protection! We appreciate your loyalty and feedback, please let us know if we can ever be of further assistance.

Jul. 11th, 2018

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Verified Customer

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Don Irwin

The technician that came out was very friendly and helpful. It's all very modern with Wifi and apps and everything, It's very friendly.

7 years ago

Reply from Guardian Protection

Hi Don,

Thank you for choosing Guardian Protection for your security needs. It sounds like you got the latest and greatest technology with your system, have fun!

Jul. 10th, 2018

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Verified Customer

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Beth Rectenwald

I decided to get Guardian Protection is because the builder provided it for us. It seems to be working properly. The technician though gave me very minimal information and I had a lot of problems with the logistics of handling my account. The technician was suppose to call back, but he never did.

7 years ago

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Verified Customer

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Wilton Martin

I choose Guardian Protection because they're great. They have some well trained technicians and I'm very happy with the service.

7 years ago

Reply from Guardian Protection

Hi Wilton,

Thank you for reviewing your experience with Guardian Protection. I'm so glad to hear the technicians have been helpful to you, that is always our goal.

Jun. 4th, 2018

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Verified Customer

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Kristina Rochester-Gray

It came already installed with my home. The customer service really lacks and their ability to resolve issues as well. Also my doorbell ended up breaking three days after it was installed.

7 years ago

Reply from Guardian Protection

Hi Kristina, Thank you for taking the time to leave Guardian Protection a review on Best Company. I'm sorry to hear there were some issues getting things resolved, please let us know if we can help further in any way. We look forward to helping to protect what matters most to you!

Jun. 1st, 2018

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Verified Customer

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Mary Duffy Lorain, OH

I had a problem with sensors on the window and the service department gave me a call and corrected everything. It's also easy to use.

7 years ago

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Verified Customer

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Michael Eisen Mars, PA

Every time I call in they take care of it very promptly. The equipment is in practical locations, and it's very easy to use.

7 years ago

Reply from Guardian Protection

Hi Michael, thank you for reviewing your customer care experience with Guardian Protection. We are honored to help protect what matters most to you.

May. 22nd, 2018

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Verified Customer

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Jean Bellitto Toronto, OH

They've always satisfied me whenever I needed anything. The servicemen who came and put it in were very cordial and they knew what they were doing.

7 years ago

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Verified Customer

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Christine Dugan

They've always been responsive and patient. They have good service, good pricing, and they give you a 7-day trial period.

7 years ago

Reply from Guardian Protection

Hi Christine, thank you for taking the time to review your customer experience with Guardian Protection. It's great that you bring up the 7-day orientation; we think this is a great time to learn and get used to your system. Please let us know if you ever have questions.

May. 22nd, 2018

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Verified Customer

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clp

Reliable, excellent customer service; dependable & have confidence that I indeed do have coverage & feel safe with their monitoring

7 years ago

Reply from Guardian Protection

Hello, thank you for choosing Guardian Protection for your security needs! We are proud to provide you with award-winning security monitoring 24 hours a day, 7 days a week.

Apr. 30th, 2018

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Verified Customer

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Donna lischer Cincinnati, OH

Twice we needed the system & they were quickly there for us. Once police had to be called & they were there within about 5 minutes. We feel secure.

7 years ago

Reply from Guardian Protection

Hi Donna, thank you for the review. Guardian is proud to offer a less than 30-second average call time on emergency alarms. We take your safety seriously and are happy to assist when you need us the most. Have a safe day!

Apr. 16th, 2018

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Verified Customer

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Levar Freeman Montgomery Village, MD

I've had it for 7 years now. I've had no technical issues or any problems with them either. They're always very responsive.

7 years ago

Reply from Guardian Protection

Hi Levar, thank you for being a long-term customer! We appreciate your loyalty every day and hope to provide you with peace of mind for many years to come.

Apr. 6th, 2018

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Verified Customer

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Wesley Gilmore Killeen, TX

I've had the door bell camera installed since Jan 20, 2018 but it doesn't show live video. I've called the IT folks and they tried walking me though it over the phone, with no luck. They've sent the tech back out and still no luck. The saved vidoe is great, but no live stream. I'm paying for it, with the hope that it will be repaired soon.

7 years ago

Reply from Guardian Protection

Hello Wesley, thank you for the feedback. I have located your account and will have a cusotmer care agent reach out to you to help troubleshoot that video issue. Thank you

Mar. 13th, 2018

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Verified Customer

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Jessica Williams Hinesville, GA

I needed a security company, and Guardian Protection is a great company. I like the monitoring service they offer, and the response time.

7 years ago

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Verified Customer

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George Brooks Noblesville, IN

The previous homeowner had it already. They've been very responsive on customer service, and I just got new equipment, so I'm very happy with it. It seems to be very efficient.

7 years ago

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Verified Customer

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Alfredo Grimaldo Westfield, IN

It's the one that was recommended when I purchased the house. Everything was clear with their customer support, and it is easy to use.

7 years ago

Reply from Guardian Protection

Hi Alfredo, welcome to the Guardian Protection family! I'm glad to hear the system has been user-friendly for you.

Mar. 14th, 2018

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Verified Customer

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Jennifer Bass Tipp City, OH

It was offered from our builder. I have no complaints. Wish it was a little bit cheaper, but it was very easy to use and we haven't had any problem.

7 years ago

Reply from Guardian Protection

Hi Jennifer, thank you for the great review! I'm glad to hear you are enjoying the services and please let us know if we can ever be of more assistance.

Mar. 14th, 2018

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Verified Customer

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Richard Carbone New Castle, PA

My brother had it and that's what he wanted me to get. The customer support people are good, and so is the equipment. It's easy to learn.

7 years ago

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Verified Customer

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Rodrick Taylor Cibolo, TX

The price was my main factor in deciding to go with Guardian Protection. I haven't really had any customer service people called out yet, but the product is good.

7 years ago

Reply from Guardian Protection

Hi Rodrick, I'm glad to hear we were able to find an affordable security package for you. Our customer care team is here 7 days a week if you ever need assistance!

Mar. 8th, 2018

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Verified Customer

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Dana Singleton Lakewood, WA

It was already in the home that I purchased. They've done everything that I needed them to do, and it seems to work adequately.

7 years ago

Reply from Guardian Protection

Hi Dana, welcome to the Guardian family! We are excited to have you as a customer and look forward to providing you extra peace of mind with a monitored security system.

Mar. 8th, 2018

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Verified Customer

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Jeff Meyer Queen Creek, AZ

A lot of people in our neighborhood have Guardian Protection. It's easy to work, everything is working, and there have been no problems.

7 years ago

Reply from Guardian Protection

Hi Jeff, thank you for the review! It's great to hear Guardian has a wide presence in your neighborhood and we are proud to help protect you all.

Mar. 8th, 2018

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Verified Customer

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Minh Bach Burtonsville, MD

The equipment is fine, but when we set an appointment, nobody is there to call me; I have to call them a couple of times.

7 years ago

Reply from Guardian Protection

Hi Minh, thank you for your feedback. Our customer care team is staffed 7 days a week so let me know if you still need assistance.

Mar. 9th, 2018

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Verified Customer

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Sean Margison Hillsborough, NC

I have no issues. They were associated with the home builder. It's not super-high-tech, but it's helpful. They are very quick to provide support.

7 years ago

Reply from Guardian Protection

Hi Sean, thank you for the feedback! We are honored to help protect what matters most every day.

Mar. 9th, 2018

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Verified Customer

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Tom Hall Decatur, IN

I like them, and I think they are pretty good company. I get quick action from their customer support team, and the equipment works perfectly.

7 years ago

Reply from Guardian Protection

Hi Tom, thank you for the great feedback. I'm glad you find the equipment easy to use, please let us know if you ever have questions.

Mar. 9th, 2018

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Verified Customer

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Dave R. Butler, PA

Guardian has excellent response time, but getting a timely appointment is a challenge. I am a new customer with initial installation problems and it took in excess of one week to get a new installation corrected. Not good.

7 years ago

Reply from Guardian Protection

Hi Dave,

Thank you for the feedback, it will help us improve the consumer experience. Please email me at if you are still experiencing any issues. Thank you!

Feb. 5th, 2018

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Verified Customer

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Natalia Macedonia, OH

Good price, great service. We had 2 incidents when they had to call us for possible emergencies. They called right away and that made us feel secure.

7 years ago

Reply from Guardian Protection

Hi Natalia, thank you for sharing your story with Guardian. We appreciate the feedback and hope the monitored system brings your family peace of mind.

Feb. 5th, 2018

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Verified Customer

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Marvin Miller Upper Marlboro, MD

Guardian was part of my housing development. They were very informative and answered all my questions. The equipment seems to function very well so far; it's practically new.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Marvin. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Jayne Chess Townsend, DE

Going with them was not my choice, it came with our home. It's the only thing that they would install in our new home. They are extremely expensive and I can't get out of the contract with them for a long time. I've never really needed customer service, but the couple times I've called and spoke with someone they were okay. The only place you can put the thing in the bedroom gives off a white glowing light where you are unable to sleep unless you can cover that up.

7 years ago

Reply from Guardian Protection

Hi Jayne,

Thank you for being a Guardian customer. While we attempt to stay competitive with our pricing, we find in the security industry you get the quality of services that you pay for! Please call us if you ever have questions, our care team works 7 days a week for when you need us the most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 25th, 2018

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Verified Customer

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Steven Yenchik Cecil, PA

It's the best service in my area. Whatever happens, they are there. The equipment is pretty reliable, I don't have any issues with it. It's a good value.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Steven. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Jeffrey Peters Simpsonville, SC

I haven't had any problems or anything with Guardian or our security system. I haven't had anything wrong with the equipment. Things worked fine.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Jeffrey. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Alvin Collins Monroe, LA

I just bought a home and Guardian Protect was already there so I just kept it. The equipment and customer service are good.

7 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Alvin. We appreciate your business!

Jan. 25th, 2018

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