Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Annie Bolingbrook, IL

The equipment and the service they provide is good. I like that I have it on my phone and you can set your alarm anywhere.

6 years ago

Reply from Guardian Protection

Hi Annie,

Thank you for taking the time to review your customer experience. It's great to hear you are utilizing the smart phone app; it's great for on the go control of your security system!

May. 10th, 2019

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Verified Customer

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Jennifer Charlotte, NC

Their support is honestly not very helpful. I have had several issues since it was installed in my house. They should make their product work and I shouldn't have to have so many service calls.

6 years ago

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Verified Customer

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Frances Sacramento, CA

All my equipment works fine and I know my house is secure and safe. Anytime I have called Guardian with any concern or question, me needs are met.

6 years ago

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Verified Customer

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Mildred Perris, CA

It works very well, though the bracelet for emergency calls is terribly hard to manage. The could change the straps so they are easy to do.

6 years ago

Reply from Guardian Protection

Hello Mildred,

Thank you for sharing helpful feedback on your customer experience as it will help us improve. We hope the professionally monitoring security brings you additional peace of mind every day.

Apr. 29th, 2019

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Verified Customer

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Anonymous Riverview, FL

We like their competitive pricing and the availability of their customer service. So far, I have never been disappointed by them, it works.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your home security experience with Guardian Protection. We aim to provide the latest in smart home security solutions with a competitive price. Have a safe day in Riverview, FL with Guardian!

Apr. 29th, 2019

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Verified Customer

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Zachary Medina, OH

They are always available, anytime I need anything, they were on the ball. Every piece of equipment has worked flawlessly and it gives us peace of mind.

6 years ago

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Verified Customer

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Anonoymous Dolton, IL

I like it because I know they are near when something happens. They are there for me and always call me back to see what's going on.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! Our two central monitoring stations are staffed 24 hours a day to help provide you peace of mind and security when you need it!

Mar. 29th, 2019

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Verified Customer

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Evelyn Columbus, OH

They call and ask if you are satisfied and if you need to know anything about the protection service. The equipment is very nice and it just works.

6 years ago

Reply from Guardian Protection

Hi Evelyn,

Thank you for being a 5 star customer of Guardian Protection! Our goal is to provide user-friendly smart home security solutions to our customers at a competitive rate. We are always happy to test your system with you to provide extra peace of mind.

Mar. 29th, 2019

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Verified Customer

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Robert Chatsworth, GA

It's a good system. It wakes me up if someone is breaking in. I have had three or four years now and I haven't had any problems except putting the battery in.

6 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a great customer testimonial! Guardian Protection is proud to offer a less than 30 second average response time on all alarms.

Mar. 28th, 2019

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Verified Customer

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E. Canfield, OH

Guardian Protection responds to the alarms and gives me updates. Video quality is not that great. I like htat I can see what's going on while I'm away at my house.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback on your customer experience! Guardian Protection strives to provide the latest in user-friendly security devices to our customers. Please give us a call at 1-800-PROTECT with any technical questions.

Mar. 29th, 2019

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Verified Customer

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Marjory c defries

I wish I had the ladies name that helped me, she was excellent! She later even sent me a birthday card from your company! Made my day!!

6 years ago

Reply from Guardian Protection

Hi Marjory,

Thank you for sharing a wonderful customer service experience! Guardian Protection is proud to be your home security provider and aim to delight our clients on every interaction.

Mar. 26th, 2019

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Verified Customer

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James Liverpool, NY

They are a great security company because they make me feel safe when I leave the house. They answer any questions you have when you have a problem.

6 years ago

Reply from Guardian Protection

Hi James,

Thank you for being a valued customer of Guardian Protection! We appreciate your feedback and business every day.

Mar. 6th, 2019

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Verified Customer

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Martha Howell, MI

They have always taken great care of me when I have called or needed something. They always call me if there is an alarm that goes off or a mistake.

6 years ago

Reply from Guardian Protection

Hi Martha,

Thank you for sharing a wonderful customer testimonial. It warms our hearts to hear the security system and professional monitoring is bringing you the peace of mind you deserve every day.

Mar. 6th, 2019

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Verified Customer

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Mary Ann

It has been positive. I got a call at 4:am to let me know a door had blown open. That was a night when it was below zero so I really appreciated it

6 years ago

Reply from Guardian Protection

Hi Mary Ann,

Thank you for sharing a great customer story! It's wonderful to hear the quick response time on alarms is bringing you peace of mind, 24 hours a day. We appreciate your business.

Feb. 12th, 2019

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Verified Customer

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Anonymous

They are always quick to answer the phone. They are a large enough company to always be on call. A lot of the system is wireless and easy to put in.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful review of your customer experience. As you mentioned; Guardian Protection is large enough to serve customers across the nation yet small enough to care for them as family. We appreciate your feedback and business.

Feb. 11th, 2019

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Verified Customer

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Phillip Glen Burnie, MD

They are a very responsive and knowledgeable group of professionals. I have had very few issues with the equipment over time.

6 years ago

Reply from Guardian Protection

Hi Phillip,

Thank you for sharing 5 star feedback for Guardian Protection! We think you are a 5 star customer as well and are proud to be your home security provider.

Feb. 11th, 2019

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Verified Customer

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Brian & Cathy Avon, IN

It is adequate for our protection. I don't have a lot of interaction with them but they seemed like a good support group.

6 years ago

Reply from Guardian Protection

Hi Brian & Cathy:

Thank you for leaving feedback on your customer experience with Guardian Protection! We are here to help protect what matters most to you every day and we are just a phone call away if you ever need additional assistance. Thank you for your business.

Jan. 16th, 2019

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Verified Customer

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Tom Sanger, CA

The device works. Anytime I have needed to call them, they've always answered the phone. They've called to check in on me if I haven't called them recently.

6 years ago

Reply from Guardian Protection

Hi Tom,

Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear our staff has been helpful when you needed us. Please give us a call if we can ever be of further assistance. Thank you

Jan. 16th, 2019

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Verified Customer

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James Elkton, MD

Overall it a great company to have monitor your house. The equipment is good. Customer service listens to you and they work with you.

6 years ago

Reply from Guardian Protection

Hi James,

Thank you for reviewing your monitoring service with Guardian Protection. We are proud to be your home security provider of choice and provide you with peace of mind!

Jan. 17th, 2019

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Verified Customer

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Pauline Chicago, IL

I am satisfied. It has a reasonable price. The device is working. They check back with me from time to time to see if the system is working.

6 years ago

Reply from Guardian Protection

Hi Pauline,

Thank you for being part of the Guardian Protection family! We are always happy to check in and test your system with you. Have a safe day with Guardian Protection Services!

Jan. 17th, 2019

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Verified Customer

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Hoosier Virgil

A year ago when I took a trip to NYC, it turns out my system stopped working the day before my trip! I still get a little heated up thinking about that.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving helpful feedback on your customer experience. I'm sorry to hear there were some issues; we do recommend testing your system with us at least once a month to ensure the system is communicating to our central station. If we can look into anything further for you please give us a call at 1-800-PROTECT. Thank you

Jan. 9th, 2019

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Verified Customer

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Jason Lawrenceburg, IN

They seemed reasonable and I decided to use them. They've always been good to me and answer questions I have. The equipment is doing well.

6 years ago

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Verified Customer

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David Depew, NY

In chose them because of the overall value. I have never had any break downs or any issues other than changing the batteries.

6 years ago

Reply from Guardian Protection

Hello David,

Thank you for leaving feedback for Guardian Protection! We appreciate your business and hope the professionally-monitored security system brings you peace of mind.

Jan. 7th, 2019

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Verified Customer

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David Euless, TX

The equipment is really good; I haven't had any problems and I can use it form my phone. I like to turn it on and off with my phone.

6 years ago

Reply from Guardian Protection

Hello David,

Thank you for being a 5 star customer! We appreciate the feedback and I'm so glad to hear the smart phone app is bringing convenience to your everyday life.

Jan. 7th, 2019

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Verified Customer

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Anonymous Canonsburg, PA

It works for me and it's easy to use. I appreciated talking to someone who was willing to help and they do such a good job working with me.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being a Guardian Protection customer and for taking the time to leave 5 star feedback!

Jan. 7th, 2019

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Verified Customer

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Dan Baden, PA

The builder recommended them. It seems to be state of the art. We made a couple calls when power went out and customer service was good.

6 years ago

Reply from Guardian Protection

Hello Dan,

Thank you for including Guardian Protection in your new home build. We are proud to be your home security provider and will work around the clock to provide you with peace of mind.

Jan. 7th, 2019

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Verified Customer

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Kevin Prosper, TX

The one time that I called for a question, it was answered accordingly. The equipment is about average. The pricing is on par with everyone ese if not a little bit more.

6 years ago

Reply from Guardian Protection

Hi Kevin,

Thank you for sharing feedback on your customer experience as it will help consumers shopping for a home security provider. At Guardian Protection, we strive to provide affordable and user-friendly security solutions.

Jan. 7th, 2019

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Verified Customer

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Wanda Maryville, TN

They think of other people and I think that's very important and we appreciate that. I have already recommended them several times.

6 years ago

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Verified Customer

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Paul & Roxann Tarantino Oxford, MI

"G-R-E-A-T Product !!!"; "G-R-E-A-T Service !!!;" Not from Overseas - Truly "Made~in~Michigan:" We have had Guardian for Several Years.

6 years ago

Reply from Guardian Protection

Hello Paul & Roxann,

Thank you for leaving 5 stars on your Guardian Protection Services experience! We are proud to offer 100% U.S. based customer support and service! We will be here to help when you need us the most.

Dec. 21st, 2018

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Verified Customer

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Jill Gibsonia, PA

They've just always been very responsive and helpful anytime I needed some help. I've never had any issues at all with the system.

6 years ago

Reply from Guardian Protection

Hello Jill,

Thank you for sharing 5 star feedback on your customer experience! We are here to help protect what matters most to you in Gibsonia, PA.

Dec. 17th, 2018

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Verified Customer

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Tim Youngstown, OH

We've had to use the service a couple of times and they were very prompt and had tremendous follow up. It's easy to use and I need easy.

6 years ago

Reply from Guardian Protection

Hello Tim,

Thank you for taking the time to review Guardian Protection! I'm glad to hear you are finding the system user-friendly.

Dec. 17th, 2018

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Verified Customer

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Jeffrey Englewood, FL

I think the system is pretty good. I think I could probably get some things that would be a little bit more for the same money.

6 years ago

Reply from Guardian Protection

Hi Jeffrey,

Thank you for taking the time to leave feedback for Guardian Protection. We will be here when you need us the most, and please give us a call at 1-800-PROTECT with any questions.

Dec. 17th, 2018

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Verified Customer

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Daniel Wickliffe, OH

I've had no problems with them. I had good service, good conversations that take care of everything. The batteries in the system wear out too fast.

6 years ago

Reply from Guardian Protection

Hello Daniel,

Thank you for sharing a helpful review. Guardian Protection is dedicated to helping to protect what you value most, every day!

Dec. 18th, 2018

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Verified Customer

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Nancy Holiday, FL

They have never failed me. The system is easy to use and understand. It's user friendly. They're very prompt and reliable.

6 years ago

Reply from Guardian Protection

Hello Nancy,

Thank you for the 5 star review! I'm glad to hear the system has been user-friendly and the services are providing you with the peace of mind you deserve.

Dec. 18th, 2018

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Verified Customer

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Joycelyn Detroit, MI

Their equipment is good. The service is good when we need someone to come out. They were prompt and they fixed the problem properly.

6 years ago

Reply from Guardian Protection

Hello Jocelyn,

Thank you for reviewing your service with Guardian Protection Services. We are happy to help protect what matters most to you.

Dec. 18th, 2018

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Verified Customer

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Mary Lemoore, CA

The customer service is always very pleasant and helpful. There were a few issues as part of the equipment during set up.

6 years ago

Reply from Guardian Protection

Hello Mary,

Thank you for sharing your customer experience! We look forward to helping to protect what matters most to you.

Dec. 18th, 2018

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Verified Customer

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Anonymous Coraopolis, PA

We have no had a problem with them. They've been very good. A perfect provider. We are perfectly happy with their service.

6 years ago

Reply from Guardian Protection

Thank you for sharing a 5 star customer testimonial! We are proud to be your home security provider of choice.

Dec. 13th, 2018

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Verified Customer

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Carolyn McKenna LaReau Tampa, FL

They are excellent. Their service is always perfect and reaction time to respond when the alarm goes off is less than a minute!

6 years ago

Reply from Guardian Protection

Hello Carolyn,

Thank you for sharing an informed review of your customer experience! We are honored to be your home security provider and proud to offer a quick response time on all alarms. Our monitoring station is open 24/7, 365!

Dec. 21st, 2018

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Verified Customer

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BRENDA CRAWFORD Indianapolis, IN

GUARDIAN SYSTEMS ARE JUST WONDERFUL AND TOTALLY RELIABLE AND GUARDIAN EMPLOYEES ARE JUST WONDERFUL AND RIGHT THERE WHEN YOU NEED THEM....

6 years ago

Reply from Guardian Protection

Hello Brenda,

Thank you for sharing a wonderful review. Guardian Protection is dedicated to helping to protect what matters most to you.

Dec. 21st, 2018

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Verified Customer

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Pattio Feasterville, PA

It has been fine. We have an old system so we run into more issues with the equipment, but can't afford to upgrade, but it has been serving its purpose.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your security needs! If we can ever help with running a service call on your equipment please give us a call at 1-800-PROTECT.

Dec. 27th, 2018

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Verified Customer

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Regina satisfied customer. Aliquippa, PA

Fantastic. They are always nice on the phone and explain things very well so I understand. If our alarm goes off they call immediately.

7 years ago

Reply from Guardian Protection

Hello Regina,

Thank you for choosing Guardian Protection for your security needs in Aliquippa, PA! We appreciate your business and feedback.

Nov. 14th, 2018

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Verified Customer

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Natalie Wexford, PA

Experience has been good so far but I was never told I'd be charged a monthly $2 fee to receive paper statements. This should've been disclosed at the time of account set-up.

7 years ago

Reply from Guardian Protection

Hi Natalie, thank you for the feedback as it will help us improve the customer billing experience! We are proud to be your home security provider and hope the system brings your family peace of mind every day.

Oct. 31st, 2018

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Verified Customer

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Raymundo Plant City, FL

I've had my system for four years and I haven't had any problems with it. It's a good system and I have no complaint about it.

7 years ago

Reply from Guardian Protection

Hello Raymundo,

Thank you for being a Guardian Protection Services customer! We appreciate your 5 star feedback and hope you have a nice day.

Oct. 29th, 2018

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Verified Customer

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Ronald J Sr Aliquippa, PA

They're a good company, the equipment is good and never breaks down. The people in the office are very good, understanding, and very polite.

7 years ago

Reply from Guardian Protection

Hello Ronald J Sr

Thank you for taking the time to leave a review for Guardian Protection! We appreciate your feedback and loyalty every day.

Oct. 29th, 2018

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Verified Customer

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Marlene Monaca, PA

I've never had a problem with any of their equipment, and everything works. They aren't cheap, but if you want something good you have to pay for it.

7 years ago

Reply from Guardian Protection

Hi Marlene,

Thank you for sharing an informative review! It's great to hear you are able to see the value of the home security system and we will be here around the clock when you need us the most.

Oct. 29th, 2018

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Verified Customer

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Josh Olmsted Falls, OH

The technician was very approachable, and did a phenomenal job. The technology is advanced, and customer service is easy to get a hold of.

7 years ago

Reply from Guardian Protection

Hi Josh, thank you for the 5 star review of your customer experience! We are honored to help protect what matters most to you every day.

Oct. 25th, 2018

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Verified Customer

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Lesa Wooster, OH

They are always there when we need them. Anytime there is an issue, they give me a call. They even call when they sense smoke in the house.

7 years ago

Reply from Guardian Protection

Hi Lesa,

I'm so glad to hear the monitored security and fire devices are providing you with the peace of mind you deserve. Have a safe day with Guardian Protection Services!

Oct. 25th, 2018

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Verified Customer

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James Canton, OH

We've had a couple issues with our doors and latches, and they also needed to come and fix our router because it was having problems. Sometimes it takes a long time to get a response.

7 years ago

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Verified Customer

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Heather Noblesville, IN

I just think that they need to be more aware of their customer after they make the sale to make them feel more comfortable with what they've purchased and just be more have more communication because we didn't have that.

7 years ago

Reply from Guardian Protection

Hi Heather, thank you for choosing Guardian Protection and for your feedback! We will try harder in the future to have a clear line of communication; you can always give us a call or message here if you have questions on your system.

Oct. 24th, 2018

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Verified Customer

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Curtis Indianapolis, IN

They are really helpful and answer my questions when I had them. They notice when someone tries to break in and the alarm goes off.

7 years ago

Reply from Guardian Protection

Hi Curtis,

Thanks so much for sharing a helpful review of your security services! We are proud to provide you with peace of mind every day.

Oct. 24th, 2018

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