Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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M Cincinnati, OH

It has a better rate. The equipment is digital and up to date. When I called in they were very polite and willing to help me all the time.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the digital smart security system.

Jun. 25th, 2020

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Verified Customer

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William Westfield, IN

We’re very happy. They’re very responsive when we call them. They’ve helped us learn the system. It has been very good. We feel secure.

5 years ago

Reply from Guardian Protection

Hi William,
Thank you for being a 5-star customer! Guardian Protection is dedicated to helping to protect what matters most.

Jun. 25th, 2020

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Verified Customer

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Norvis Jimison Desoto, TX

I've been at home every day so I haven't had a chance to set my alarm.The system lets me know when ever I open a door or window.

5 years ago

Reply from Guardian Protection

Hi Norvis,
Thank you for being a 5-star customer of Guardian Protection! We are honored to be your home security provider and thank you for your feedback.

Jun. 23rd, 2020

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Verified Customer

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Linda Spencer Belle View, VA

The technicians had to return 4 to 5 times to correctly install the camera. I have also emailed tech support 3 times to ask about setting the camera to record only at specific times and never received a response.

5 years ago

Reply from Guardian Protection

Hi Linda, I'm so sorry to hear you've experienced issues. Please give us a call at your convenience at 1-800-PROTECT to troubleshoot this.

Jun. 23rd, 2020

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Verified Customer

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George Melissa, TX

Everything seems modern and damage proof. I thin the technician that installed our system was very knowledgeable and seems trustworthy.

5 years ago

Reply from Guardian Protection

Hi George,
Thank you for the 5-star review! Guardian Protection is proud to help protect your world with professional security installation and monitoring.

Jul. 14th, 2020

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Verified Customer

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Scott Or Janice Fort Myers, FL

The installation went well. I'm thrilled with the system itself. One of the cameras is not working and it's gonna be another week before somebody is gonna be out.

5 years ago

Reply from Guardian Protection

Hello, thank you for providing customer feedback. If you are still experiencing any issues please let us know here.

Jul. 14th, 2020

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Verified Customer

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Robert Cibolo, TX

We haven't had any problems and we feel more secure when we are home. They answer all my questions the first time I ask.

5 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for providing great feedback on your customer care experience! We are always happy to help!

Jun. 22nd, 2020

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Verified Customer

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Debbie Frankford, DE

They respond quickly and are very conscientious. They are always very helpful and the person they sent out was also very helpful and thorough.

5 years ago

Reply from Guardian Protection

Hi Debbie,
Thank you for being a part of the Guardian Protection family! It's great to hear the staff has been helpful when needed.

Jul. 14th, 2020

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Verified Customer

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Tina Palmetto, FL

When I accidentally set off the alarm, they were very kind and understood. It's a lot better than other companies. It's easier to handle.

5 years ago

Reply from Guardian Protection

Hi Tina,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world every day.

Jun. 22nd, 2020

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Verified Customer

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Andrew Fort Worth, TX

We like that we can use the app on out phone. The person who set it up was really good and we haven't had any issues yet.

5 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for the 5-star review! We think you are a 5-star customer as well and it's great to hear the smartphone app is bringing you everyday convenience.

Jun. 22nd, 2020

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Verified Customer

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Nikki Riverview, FL

My services have gone down twice, and I am a new customer, and I was not able to get a service appointment for a long time so that is no goof. They need to do more technical support and they need to call the customer back when they say they are going to call and not just make me keep calling.

5 years ago

Reply from Guardian Protection

HI Nikki,
I'm sorry to hear about the disappointing customer experience; we will be sure to pass your feedback to the service management. If you are still in need of anything please let us know here.

Jun. 19th, 2020

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Verified Customer

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Micia Indianapolis, IN

The best thing is the sense of security. The app is really easy to use and really convenient. They had just what I was looking for.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for being a part of the Guardian Protection family! It's great to hear you are enjoying the smartphone app for on-the-go control of your security system!

Jul. 14th, 2020

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Verified Customer

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Jermain Lancaster, TX

I am happy with the company because it works and I feel secure. Guardian Protection had a lower price than other home security companies.

5 years ago

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Verified Customer

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Mary & Brigdio Pittsburgh, PA

Customer support has been very helpful getting things transferred from out landlord's name to out name and getting it set up. I like the app.

5 years ago

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Verified Customer

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Anthony Universal City, TX

It's cheaper than ADT. Customer support answers the phone and talk to you but it takes six weeks for technical support to replace a broken equipment.

5 years ago

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Verified Customer

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Carson Clymer, PA

Everything they have installed has worked as it is supposed to. I like being able to use my mobile phone to control pretty much everything.

5 years ago

Reply from Guardian Protection

Hi Carson,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are taking advantage of the smartphone app for on the go control of your security system.

Jun. 23rd, 2020

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Verified Customer

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Kaytlyn San Antonio, TX

Every time I've had an issue, none with how it works because it works like it is supposed to, they helped immediately and I was not sent around to different people.

5 years ago

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Verified Customer

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Anonymous San Antonio, TX

It has met all my expectations. It is easy to use and customer support is very knowledgeable and answers all my questions in a timely manner.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for the 5-star review! Guardian Protection is proud to be your security provider of choice and it's great to hear our customer care team has been helpful to you.

Jun. 23rd, 2020

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Verified Customer

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Cheryl Stafford, VA

It is innovative and new to the market and serves my purpose. They have taken care of what I needed. I feel safe with Guardian Protection.

5 years ago

Reply from Guardian Protection

Hi Cheryl,
Thank you for taking the time to share a wonderful customer review! Guardian Protection is honored to be your home security provider.

Jun. 23rd, 2020

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Verified Customer

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Jose

I can call and have been able to reach people no problem. They would call me back too. They're very reliable. It's user friendly.

5 years ago

Reply from Guardian Protection

Hi Jose,
Thank you for being a part of the Guardian Protection family! It's great to hear the customer support has been friendly and helpful when needed.

May. 19th, 2020

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Verified Customer

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Hilario

we've only had it a few months but it's pretty good so far. I like the screen that allows me to see outside and the security.

5 years ago

Reply from Guardian Protection

Hello,
Thanks so much for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world every day.

May. 19th, 2020

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Verified Customer

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Sebrina Rawley

Like love the emergency alert it gives out and I enjoy the the customer service and the ease of operating the alarm and cameras!

5 years ago

Reply from Guardian Protection

Hi Sebrina,
Thank you for taking the time to share great customer feedback! Guardian Protection is dedicated to helping to protect your world every day.

May. 19th, 2020

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Verified Customer

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Daniel Kinsley

I like the access to the video clips, however, the video clips are too short. I have it set for 40-60 seconds and I am getting video clips that are only 30 seconds. The clips end with someone still at my front door. Not satisfied at all. I am now told I have to spend $400 for a 1TB hard drive to increase the length of time of video clips.

5 years ago

Reply from Guardian Protection

Hi Daniel,
I'm sorry to hear of the troubles with the sizes of video clips, I will be sure to pass this along to our product team as we strive to improve!

May. 19th, 2020

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Verified Customer

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Glenn scozzari. Howell, NJ

Had some issues with cameras working properly and reception. Guardian fixed all the problems and everything works perfectly now!

5 years ago

Reply from Guardian Protection

HI Glenn,
Thank you for reviewing your recent customer service experience. It's great to hear we were able to get you up and running again; please reach out if we can ever be of further assistance.

May. 11th, 2020

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Verified Customer

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Joyce Brownsburg, IN

Has been good; however, with the stay at home orders we haven’t been away to use it in that capacity. Only have had it a month and a half.

5 years ago

Reply from Guardian Protection

Hi Joyce,
Welcome to the Guardian Protection family! We are proud to be your home security provider whether you are home or away.

May. 11th, 2020

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Verified Customer

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Kendra Singletary Red Oak, TX

There system is great. However, I am disappointed they were unable to install the door bell camera. Especially after another technician from a different company was able to come by to check it and solve the problem.

5 years ago

Reply from Guardian Protection

Hi Kendra,
Thank you for taking the time to share helpful customer feedback. If you are in need of any additional assistance with the doorbell camera please let us know here.

May. 11th, 2020

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Verified Customer

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Jon Kendall Burleson, TX

Wonderful, from Installation to customer service everyone is friendly and more than willing do you help me fix my problem or show me how to work everything

5 years ago

Reply from Guardian Protection

Hi Jon,
Thank you for taking the time to share your customer care experience; Guardian Protection appreciates your continued business very much.

May. 11th, 2020

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Verified Customer

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C. Teague San Antonio, TX

So competent. Listened to my security concerns, determined the best solution and executed in such a way that I feel safe, secure and informed.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing a 5-star review of your customer experience! Guardian Protection is proud to help protect your world every day.

May. 11th, 2020

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Verified Customer

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Michael Lebanon, TN

I didn't get all the equipment, that's why I cancelled, and nobody can find out what was going on with it. There was miscommunication and everything that was supposed to go into the house never came.

5 years ago

Reply from Guardian Protection

Hi Michael,
I'm sorry to hear you had to cancel with us. If we can ever help you with your security needs in the future please let us know.

May. 8th, 2020

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Verified Customer

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Sharina Riverview, FL

I like that I can control everything from my wireless device. They've been very prompt about everything that I've needed done.

5 years ago

Reply from Guardian Protection

Hi Sharina,
Thanks so much for being a 5-star customer of Guardian Protection; it's great to hear that you are taking advantage of the smartphone app for on the go control of your security!

May. 6th, 2020

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Verified Customer

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Joshua Cleburne, TX

They've stayed in contact and are easy to get ahold of. One of the cameras went down for one day and we don’t' know why. I love being able to control it from my phone.

5 years ago

Reply from Guardian Protection

Hi Joshua,
Thanks so much for choosing Guardian Protection for your home security needs. If you have any technical questions please do not hesitate to contact us at 1-800-PROTECT!

May. 6th, 2020

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Verified Customer

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Dan Franklinville, NJ

We had an issue when it was currently installed and they came out and fixed it right away. They were able to adapt my current system to modernize it.

5 years ago

Reply from Guardian Protection

Hi Dan,
Thanks so much for taking the time to share 5-star customer feedback! It's great to hear your technician was able to get you back up and running in an efficient manner.

May. 5th, 2020

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Verified Customer

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Jordan Tampa, FL

It's easy to use from your phone and easy in general to deal with, not difficult to learn. The ease of installation and how well everything integrates. When I had to talk to customer service they answered right away.

5 years ago

Reply from Guardian Protection

Hi Jordan,
Thanks so much for choosing Guardian Protection for your security needs; we appreciate your business and it's awesome to hear you are taking advantage of the smart security features like the phone app!

May. 5th, 2020

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Verified Customer

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Ken Dalton, OH

There is a rapid response when there is a possible issue. Once I accidentally triggered the alarm and they responded very kindly.

5 years ago

Reply from Guardian Protection

Hi Ken,
Thank you for sharing 5-star customer feedback! It's great to hear the less than 30 second average response time on alarms is bringing you the peace of mind you deserve.

May. 4th, 2020

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Verified Customer

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Marie Katy, TX

It's easy to get in touch with someone, I can always speak to someone. The cameras they use are good. They are quick to notify us if the alarm goes off.

5 years ago

Reply from Guardian Protection

Hello Marie,
Thank you for being a part of the Guardian Protection family! It's great to hear our customer care has been helpful and easy to reach when needed. We are here to help protect your world every day!

May. 4th, 2020

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Verified Customer

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Ernest Royse City, TX

They were very helpful and whenever the alarm went off they called back right away. You can control everything from your phone, very easy.

5 years ago

Reply from Guardian Protection

Hi Ernest,
Thank you for providing great customer feedback; it's wonderful to hear the 24/7 professional security monitoring and quick response time is providing you the peace of mind you deserve.

May. 4th, 2020

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Verified Customer

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Donna Lorain, OH

It's easy to use. The installers were very friendly and spent time to explain the system and answered all of my questions.

5 years ago

Reply from Guardian Protection

Hi Donna,
Thanks so much for being a 5-star customer! It's great to hear the installation went smoothly and the representatives took the time to educate you on the system use.

May. 4th, 2020

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Verified Customer

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Christopher Raleigh, NC

It's easy and user friendly. It's easy to get access to customer service and I've never had issues getting answers to my questions..

5 years ago

Reply from Guardian Protection

Hi Chris,
Thanks so much for taking the time to share great customer feedback! Guardian Protection appreciates your continued business very much and we will be here to help when you need us the most.

May. 4th, 2020

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Verified Customer

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Amine

I have one things when you have a news costumer juste give them the all information aboute the payment don't leve them after when they signe the contract ant after you ganna send them a bills of the equipment

5 years ago

Reply from Guardian Protection

Hello Amine,
Thank you for taking the time to share feedback on your billing. If we can help answer any billing questions please use the 'Private Response' function here to send your address of services.

Apr. 9th, 2020

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Verified Customer

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B.Wright

It's been a 20 year journey that overall has been satisfactory. They are quick to respond to an alarm sending whatever help needed.

5 years ago

Reply from Guardian Protection

Hello,
Thank you so much for being a 20+ year customer, Guardian Protection has been in the business of protecting our valued customers since 1950 and we look forward to working with you for years to come.

Apr. 13th, 2020

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Verified Customer

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Leonard Delozier

The installaters failed to do what I told them I wanted. I'm very upset at that. Now that the drywall is up, it is too late to change. And 4 service calls in the first 10 months! They do respond to my service calls promptly.

5 years ago

Reply from Guardian Protection

Hi Leonard,
Thank you for taking the time to share honest feedback on your customer experience. I'm sorry to hear of the disappointment and if we can help with anything further please private message here.

Apr. 9th, 2020

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Verified Customer

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C L Askew

It hasn't been good. The sensors are faulty, the garage door has come down on its own, the contracting company, Core Protection, has a manager William who is not professional, and I have had many issues with my doorbell, notifications, etc. I like the customer service representatives that I have spoken with over the phone.

5 years ago

Reply from Guardian Protection

Hello,
I'm sorry to hear of the issues with the installing company Core Protection. If Guardian can help with anything please use the 'Private Response' option here to send your address of services. We want to be sure you can use your security system 100% the way you hoped.

Apr. 9th, 2020

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Verified Customer

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John Vanyur

Very positive. So much so that I added my second property under Guardian. Systems are easy to use and all of the staff are great to deal with.

5 years ago

Reply from Guardian Protection

Hi John,
Thank you so much for sharing great customer feedback and choosing us to help protect your second location! We will be here 24 hours a day whenever you may need us.

Apr. 13th, 2020

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Verified Customer

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Carl Roseville, MI

It's good quality. Customer service answered all our questions and everything we had questions about and they would come out and fix it.

5 years ago

Reply from Guardian Protection

Hi Carl,
Thanks so much for being a 5-star customer of Guardian Protection! It's so nice to hear that the support staff has been helpful when needed.

Apr. 8th, 2020

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Verified Customer

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Charles East Chicago, IN

I just like the customer service and the constant attention to any needs I may have for making sure the system is up and running.

5 years ago

Reply from Guardian Protection

Hi Charles,
Thanks so much for sharing a great customer experience. It's nice to hear the customer support team has been proactive in making sure you feel protected; that's the goal!

Apr. 8th, 2020

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Verified Customer

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Doris Aurora, OH

I think it's overpriced and initially the sales pitch was too strong. But recently I had a service call from a very fine gentleman who did the work well and certainly liked his service. The equipment is reliable.

5 years ago

Reply from Guardian Protection

HI Doris,
Thank you for being a part of the Guardian Protection family and taking the time to share helpful feedback on your customer experience.

Apr. 7th, 2020

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Verified Customer

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Dave Focht

Our experience has been positive in short amount of time we have the system. Keep up the quality of the product and of your employees.

5 years ago

Reply from Guardian Protection

Hi Dave,
Welcome to the Guardian Protection family! It's great to hear you are having a 5-star experience and know that we will work hard every day to bring you reliable security services.

Apr. 7th, 2020

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Verified Customer

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Richard Ashbrook

I like it very much. Sometimes the front door couldn't lock/unlock. And the thermostat we set it at 70 at night then it goes up to 77 easily.

5 years ago

Reply from Guardian Protection

Hi Richard,
Thank you for taking the time to share your customer experience, if we can be of any technical assistance please give us a call at 1-800-PROTECT.

Apr. 7th, 2020

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Verified Customer

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David Niles, OH

Sometimes it's a delayed call when contacting customer service. I'm just surprised they don't upgradie their stuff a little bit better after all these years I've been with them.

5 years ago

Reply from Guardian Protection

Hi David,
Thank you for being a valued customer of Guardian Protection! We would be happy to discuss any upgrades you are looking for, just give us a call at 1-800-PROTECT or use the Private Response option here to message us your address.

Apr. 3rd, 2020

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Verified Customer

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Patricia Naws

Great customer service. Fast response when alarm sounds. Accidentally set it off and they called immediately to make sure we were ok.

5 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for taking the time to share great customer feedback; Guardian Protection is proud to offer a less than 30 second average response time and it's great to hear that is bringing you the peace of mind you deserve.

Apr. 2nd, 2020

Guardian Protection Reviews