Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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James

When I leave my house, I feel safe. Some things such as the batteries were not working properly but every time I make a phone call, they return my call.

3 years ago

Reply from Guardian Protection

Hi James,
I am glad to know that when you leave your home, you feel safe, thanks to your Guardian Protection home security system. I apologize for the battery issue and am happy that our customer care team could be helpful in resolving the issue for you. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Laquisha

The equipment is not functioning all the time. I’ve had to continually call customer support because I have a recurring issue and the technicians come out to make the repair but then the issue continues.

3 years ago

Reply from Guardian Protection

Hi Laquisha,
I am sorry for the difficulties. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can look into this for you and escalate to a supervisor.,
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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S

Their app is very user friendly. I think it is nice not to have to be physically in my house to turn off the alarm and do the various things. They’ve been great.

3 years ago

Reply from Guardian Protection

Hi S.,
I am happy to know that you are enjoying your Guardian Protection smart home security system. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips and overall, it's a very easy-to-operate home system, plus, you can operate it from anywhere, no worries! Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Melissa

Peace of mind. It’s really user friendly and every time I call I get a human and they work with me to figure out what needs to be done.

3 years ago

Reply from Guardian Protection

Hi Melissa,
Our customers love how easy it is to operate our home security systems. There is nothing like peace of mind. Our customer care specialists love what they do and are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Kseniia

Low price and good service. It is easy to use and I can access it through my phone. They respond quickly. I am satisfied.

3 years ago

Reply from Guardian Protection

Hi Kseniia,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app. I am happy that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Allan Townsend

The staff was able to match me with the equipment that best fit my security needs. The best part being that if you want to add on, the steps are easy.

3 years ago

Reply from Guardian Protection

Hi Allan,
Thank you for choosing Guardian Protection. We appreciate your business.
Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Joan Herzing

Installation was performed on October 16, equipment failed on October 19. Technician scheduled for November 17 and did not show up or call. Waiting for answer for customer care on crediting our account for one month. There should be no question on issuing credit for your equipment that failed. Finally, today a technician arrived and, hopefully, has repaired the system.

3 years ago

Reply from Guardian Protection

Hi Joan,
I apologize for the difficulties. I have located your account and I can see that we issued a credit to you. If you are still in need of further assistance please email me at at wecare@guardianprotection.com and I will escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 23rd, 2020

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Verified Customer

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Myra Lopez

I had a very good experience from the beginning of building my home and selecting my alarm system to the end of installation.

3 years ago

Reply from Guardian Protection

Hi Myra,
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for taking the time to leave a review. We appreciate your business.
Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Rebecca Mielish

I feel like I have been conned. I was sold indoor motion detection but never asked it I had dogs. I was sold a door bell camera but never asked it I had a door bell. So I place of a door bell camera I was given an active camera, I asked for a second camera for the back of the house and now I'm being billed $400.00 for which I was never told what the price would be before installing it.

3 years ago

Reply from Guardian Protection

Hi Rebecca,
I am sorry for your frustration. I have located your account and have escalated the issue to our customer care supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Verified Customer

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Darlene Tapia

They have been good. We don't like that when we've had to had service on equipment we have to go through ranger or guardian and then they don't communicate with each other.

3 years ago

Reply from Guardian Protection

Hi Darlene,
I am glad to know that things have been good with your system. I am sorry for any trouble that you experienced related to communication. I will pass this along and we will use it as a coaching and improvement opportunity. We value your feedback and thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Verified Customer

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Mark

I think their cancellation policy is too strict; does not give enough time to fully evaluate their service and then you're locked in for 5 years. Not fair.

4 years ago

Reply from Guardian Protection

Hi Mark,
If you are experiencing difficulty with your service or your system, I would be happy to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.

Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to investigate your concerns, please reach out to me at wecar@guardianprotection.com.

Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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Vince Roberts

Took their time with me. Professional installation. No questions left unanswered. Very competitive price wise. Highly recommend.

4 years ago

Reply from Guardian Protection

Hello Vince,
Thank you for the positive feedback and for being a Guardian Protection customer.
Amy, Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Anonymous

The security panel is really nice and user friendly and easy to use. It does everything I needed it to do. It gives me peace of mind. I have protection for my family.

4 years ago

Reply from Guardian Protection

Hello,
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and easy to operate. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Neville

Guardian Protection is serious about what they do. I’ve had good experiences with them except I had to disconnect the sensor I was having problems with. I would suggest they check their sensors.

4 years ago

Reply from Guardian Protection

Hi Neville,
Happy to know that your Guardian Protection smart home security system is providing you with a good security experience. We are 100% dedicated to life safety, so we are serious about what we do. I would like to get you some help with your sensors. Our technical care team would be happy to assist you in this. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 16th, 2020

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Verified Customer

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Anonymous

The few interactions I’ve had with customer service have been good. It is the latest technology and it functions well.

4 years ago

Reply from Guardian Protection

Hi,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Kieara

From beginning to end, everyone has been great and personable and really helped us out a lot and given a lot of feedback.

4 years ago

Reply from Guardian Protection

Hi Kieara, I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer. Amy, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Jen

The system is easy to understand and use. I live alone andit affordable. They have assisted me with all my questions without hesitation.

4 years ago

Reply from Guardian Protection

Thank you for sharing your experience, Jen! Happy to hear that you are enjoying your system and getting the support you need. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Amanda

Peace of mind and a sense of security is what you get with Guardian Protection. Everybody is super nice any time I call and inquire about something.

4 years ago

Reply from Guardian Protection

This is so wonderful to hear. Thank you for sharing your experience, Amanda! Be safe. Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Thomas

This makes my house secure. I can always know when there is someone around. It is nice to have security and they have great communication skills.

4 years ago

Reply from Guardian Protection

Thomas, this is wonderful to hear. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Erica

The equipment seems fine to me. It gives me peace of mind. I haven’t had any problems with their service. They have answered all my questions.

4 years ago

Reply from Guardian Protection

Hi Erica,
Thank you for the positive feedback and for being a Guardian customer.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Mira

Their apps and other equipment is very intuitive and not difficult to learn at all. It is easy to use. They are quick to respond in customer service.

4 years ago

Reply from Guardian Protection

Hi Mira,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Johnetta

I feel secure with all the things they have put on. I like that I can access it through my phone. They took me through all the steps how to use it and explained everything.

4 years ago

Reply from Guardian Protection

Hi Johnetta,
There's no better feeling than feeling secure! I am glad that our smart home security system is delivering easy to use features such as the smartphone mobile app and that our customer care and tech teams provided thorough explanations so that you can experience the benefits every single day. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Terence

The quality of the security system seems better and easy. You talk to live people and not robots when you call customer service.

4 years ago

Reply from Guardian Protection

Hi Terence,
I am glad that you find your Guardian Protection smart home security system. of fine quality and easy to use. Yes, our team in live and in-house, ready to serve you. They love what they do and it shows. We will continue to be here for you when you need us. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Jessica

Everything works to my standard as far as security system and servers. Every time I call them, they help and answer all my questions.

4 years ago

Reply from Guardian Protection

Hi Jessica,
Glad to hear that we are delivering to your expectations and that you are finding us to be responsive and helpful when you have questions. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Chad

They are very attentive any time we have questions. They respond right away. It is very updated. You can have audio and video.

4 years ago

Reply from Guardian Protection

Dear Chad,
So happy to hear that we at Guardian Protection are meeting your expectations and that the response has been super fast. Our techs and customer care team love what they do and it shows in the experiences that you have had. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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J

The touch of the keypad make it easy. I highly recommend them. It is a good value. They are very thorough, responsive, and patient.

4 years ago

Reply from Guardian Protection

Hi J,
I am glad that you are finding your Guardian Protection smart home security system easy to use. We love knowing that the Guardian choice was a great value for you, too! Our techs and care specialists undergo rigorous training so that they can respond to your needs thoroughly and with a great deal of understanding. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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S

My family is safe and my house is secure. It is easy to use and they seem prepared in customer service and know what they are doing with everything.

4 years ago

Reply from Guardian Protection

Hi S.
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system and that you're finding it easy to operate. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Lynn & Steve

I can turn my alarm on and off remotely for my garage doors. Everything is connected in one. It seems to be working well.

4 years ago

Reply from Guardian Protection

Hi Lynn & Steve,
Thank you for taking time to review us. Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Jerimiah

They offered everything I needed. It is easy to use. I can tell if my children leave the door open. The service is easy to get a hold of.

4 years ago

Reply from Guardian Protection

Thanks for letting us know, Jerimiah! We're so happy to hear your family is enjoying the Guardian experience. Be safe! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Edward

It all works pretty good. My family is protected. Make sure you install everything the first time so you don’t have to come back because they forgot the batteries.

4 years ago

Reply from Guardian Protection

Hi Edward,
I'm glad to know that your Guardian smart home security system is working well. I apologize for any frustration you may have experienced. If you have questions about batteries for any component of your system, we are her to help you. Call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Bridget

The salesman did an awesome job. They are very knowledgeable and made sure I understood what they were saying to me. It is very accurate.

4 years ago

Reply from Guardian Protection

Hi Bridget, thank you for your feedback! Wonderful to hear that our team made you feel confident and at ease. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Erian

So far everything has been fine. I like that I can lock it from my phone and that I can monitor my cameras from my phone as well.

4 years ago

Reply from Guardian Protection

Hi Erian,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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A

They’re really excellent. I feel safe. I am glad it worked. It took me a while to learn it but I need it at the age of sixty six.

4 years ago

Reply from Guardian Protection

Hi A,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Donna

They are very thorough and kind. The equipment is excellent, well above average. I feel very safe and secure with guardian.

4 years ago

Reply from Guardian Protection

Hi Donna,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Thank you for your positive feedback. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Anonymous

Me and my family are secure. It's been great. It does what they said it would do. When I call, there are no issues. They answer my questions.

4 years ago

Reply from Guardian Protection

Hi Anonymous,
It's wonderful to hear that you and your family are feeling secure with your Guardian Protection smart home security system. We are here when you need us most and will continue to deliver to your expectations. Thank you for choosing Guardian! Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Gina Brown

Everybody I have dealt with has been very professional and knowledgeable. Also, the facility is spotless, well-maintained, and safe.

4 years ago

Reply from Guardian Protection

Hi Gina,
It is wonderful to hear that everyone you have dealt with at Guardian Protection has been very professional and knowledgeable. Our staff truly loves what they do and it's nice to see that it shows! It sounds as though you may have toured our facility. We do take great pride in keeping it very clean, safe and well-maintained. I will pass along your compliment to our manager. We appreciate hearing this. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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D Utz

Very professional, friendly, and courteous service. We have used ADT in the past. Switching to Guardian was the best move for us.

4 years ago

Reply from Guardian Protection

Hi D,
Thank you! It is great to hear that you have found our customer care and monitoring center staff to be professional, friendly, and courteous . We believe that you made the very best choice in switching to Guardian Protection. Thank you for choosing us. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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William Dunay

They were contracted to install low voltage systems in my new house. They forgot to install the central vaccuum, one of the door alarm switches, and to connect the telephone lines to the interior telephone wiring.

4 years ago

Reply from Guardian Protection

Hi William,
I have escalated this to our customer care team and you will be receiving a call from them to confirm that everything has been completed to your satisfaction and to determine if there is anything that you need. You can also reach us at 1-800-PROTECT (800-776-8328).
Thank you for taking the time to review us. We appreciate it.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Anonymous

I like the price and it works fine until. Nobody answers the phones on the weekend and they need to have a phone number you can call on the weekend.

4 years ago

Reply from Guardian Protection

Hi,
I am glad to hear that your Guardian Protection smart home security system is working fine and that you found it to be the right price. We work hard to deliver great peace of mind and a great value, too. Our monitoring center specialists respond to your system's emergency signals 24 hours a day, seven days a week. If you would like to speak directly to one of our in-house customer care specialists to ask a question or have an issue resolved you can reach us Sunday through Saturday from 7 a.m. to 11 p.m. Eastern Standard Time. Just call 1-800-PROTECT (800-776-8328). We are here for you on weekdays and weekends.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

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Verified Customer

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Anonymous

My husband and I are both retired and are home during the day. We feel secure. We appreciate that it is a newer model. We are taken care of quickly.

4 years ago

Reply from Guardian Protection

Hi,
I am glad to hear that your Guardian smart home security system is serving you well and that the new technology that is built-in is helping to foster a secure feeling in your home. Life is better when it's safe! Our 24-hour Five Diamond monitoring center never sleeps so you can.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Corinda

It never fails, which makes me feel safe. I have been for around thirteen years, as long as I can remember and they are very responsive.

4 years ago

Reply from Guardian Protection

Hi Corinda,
Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that we have never failed you and have always been highly responsive. This is what we will continue to deliver so that you can continue to feel secure and enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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K J

Everything with installation was flawless. Process for use of system was thoroughly explained. Rep was highly professional.

4 years ago

Reply from Guardian Protection

Hi K J,
It is awesome to hear that everything went flawlessly with the installation of your new Guardian smart home security system! Our professional technicians undergo rigorous training so that they can provide a comprehensive and quality experience when it comes to your security system. I am glad that we satisfied this need so well for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 17th, 2020

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Verified Customer

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Reshandra Rowlett, TX

The quality of the equipment is basic, it does what it is supposed to but they could be more professional and use more professional third party people. They don’t do what they say they are going to do. I don’t know why I still have the system other than laziness in not wanting to seek out another company. The experience has been terrible.

4 years ago

Reply from Guardian Protection

Hi Rashandra,
I am sorry that your experience with Guardian has not met your expectations. It is our goal for every customer to get maximum benefit and peace of mind from their smart home security system. I would like to put you in touch with a supervisor from our customer care department so that we can better understand how we can resolve any issues. Please email your full name, premises address and phone number so that I can do this for you. Please email to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Aubria/Beverly Fort Worth, TX

I think the company is really good. We’re going to keep using them. If anybody ever tried to get in our home, they will get the police here.

4 years ago

Reply from Guardian Protection

Hi Aubria/Beverly,
Thank you for taking the time to review us. Our UL-certified Five Diamond 24-hour monitoring center never sleeps so that you can. We will be there when you need us and we will strive to continue to exceed your expectations. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Anonymous Lewes, DE

We got a really good package with our home builder being with them. They have been very responsive and very knowledgeable. I love the video doorbell.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for taking the time to review us! It's great to hear that you have found Guardian Protection to be responsive and knowledgeable. Gotta love that video doorbell! We hear that a lot from our customers. Enjoy the peace of mind that your smart home system brings to you. And thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Anonymous Indianapolis, IN

Guardian Protection keeps me safe. It is pretty easy to work and maneuver. I like the feature where I can speak to it if there is an emergency.

4 years ago

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Verified Customer

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Marchele Houston, TX

Everyone has been accommodating and helpful and nice. I feel safer with the system. It’s self explanatory and easy to use.

4 years ago

Reply from Guardian Protection

Hi Marchele,
I'm glad to hear that everyone at Guardian Protection has been accommodating and helpful. Our team loves what they do and that means doing everything we can to help keep our customers safe. Please continue to use and enjoy the great benefits of your Guardian Protection smart home security system. We're here if you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Anthony Waxhaw, NC

Everybody had been able to help. The house is protected. It seems like a good company. Even the salesman was very knowledgeable and nice.

4 years ago

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Verified Customer

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Sofia Fort Worth, TX

It is very easy to handle and set up. I have had an issue with the system. They are very informative and very thorough answering all my questions.

4 years ago

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Verified Customer

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Jeff Fort Worth, TX

The mortgage company suggested them. Everything seems to be working just right. It is easy to function. They set it up really quickly. It was good service.

4 years ago

Reply from Guardian Protection

Hi Jeff,
I am glad that you are finding everything to be working well with your Guardian Protection smart home security system and that the professional installation by our technician was quick and done right. We wish you the best in security as you enjoy the many benefits and friendly features of your system. Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

Guardian Protection Reviews