Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Sonya Hutson Middletown, DE

I moved into a new home, and wanted to have the keyless entry pad installed on my front door. It took three appointments for the installation, due to errors made with the ordering process.

6 years ago

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Verified Customer

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Anonymous Columbus, OH

I've been with them for 20 years by now. My overall experience has been ok. Their equipment is good, though I didn't really care much for the installation. Something happened recently that didn't quite please me.

7 years ago

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Verified Customer

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Maxine Thompson Bradenton, FL'

I have the system up north in Michigan and I thought I would get a better deal since I had that one system. In the end, I am paying more for the one I have down here. As for the equipment, they put the alarm system on my sliding door so I can't open it or go out through it. No one can use it now. I've only had it for a month and I already have a battery that's dead, which is not good. I would rate it all very poorly.

7 years ago

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Verified Customer

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Gerry Kaplan Cocoa Beach, FL

We were already using the service in a different location, so we decided to keep it with us. They have always been very responsive and always answer the phone. The service and equipment are reliable as well.

7 years ago

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Verified Customer

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Brenda Crespo Denver, NC

The service was offered to us and it was convenient. Since I'm brand new to this I've only had to use it once but I know it's good. The service is a little more expensive than Sun though.

7 years ago

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Verified Customer

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James Pickett Morgantown, WV'

It came with the house when we had it built. The installers and technicians that came out to get everything set up were outstanding good people. So far it has been reliable.

7 years ago

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Verified Customer

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Andrew Sailes Havre De Grace, MD'

The bank that we used to build our house made us get it. They have been very responsive whenever I call. The only thing is that I've seen some other services that are a bit more advanced in the technology they have.

7 years ago

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Verified Customer

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Kyle Waddy-Jordan Havre De Grace, MD'

I picked them since they offered the cheapest protection. Customer service is very knowledgeable and friendly, they show you in detail how the equipment works and everything.

7 years ago

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Verified Customer

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Alexis Foreman Upper Marlboro, MD'

The service was offered by the builder. Customer service has answered any questions that I had. Though the equipment is a bit outdated compared to ADT.

7 years ago

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Verified Customer

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Al Jenson Warrenton, VA

Their equipment was already installed in the house when I bought it, so I decided to keep it. I haven't really used customer support yet since the equipment is easy to use.

7 years ago

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Verified Customer

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Brett Cresskill, NJ

I have found Guardian's management to be unreliable and dishonest. The technicians have been nice, but are not provided the proper equipment for their visits. The installation has been a multi-month ongoing process, with a little more installed and activated at each visit. I expected all of this to be done as part of the home building/buying process (they contracted directly with the builder, Pulte) and instead Guardian would not complete the job until after I moved in. The equipment is unreliable; the app works part of the time; and Guardian's managers are slow to respond. The installation area was left a mess with wires dangling everywhere. I would advise anyone thinking about using Guardian to think twice and instead look elsewhere.

7 years ago

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Verified Customer

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Donald Morgan 43207

I've never really contacted customer service outside of the installation, but they were very nice then. The system works very well and it's easy to understand. I've never had any issues with it.

7 years ago

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Verified Customer

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Norman Tatro 84118

We went with them since we needed to get an upgrade. Everything has gone smoothly, but I would like to have an instruction button or something. It did sound like we could get something that was a lot cheaper to be honest.

7 years ago

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Verified Customer

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Frank Gomez Gilbertsville, PA

The previous owners of the house had Guardian Protection. We've been very happy so far and their representatives have been very helpful whenever I call.

7 years ago

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Verified Customer

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Jenn Asbury Park, NJ

Nothing spectacular but does protect my home. Would of liked to purchase more from Gaussian but unfortunately the sales guy was a jerk and refused to give anymore money for someone who just wanted commission and didn't give a crap.

7 years ago

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Verified Customer

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Dr. Matthew Brasfield Vernon, NY

Because my expectations were exceeded! Really good job on explaining how the system works. The installation was done smoothly and professionally with no distractions at all

7 years ago

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Verified Customer

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Aaron Windsor Glen Burnie, MD

The only issue we really had was that it took them forever to cash our check. We wanted to pay the whole thing right then, and not even the representative had any answers. Besides that, installing the system was easy. It was smooth, good and quick!

7 years ago

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Verified Customer

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Evenhardt Sanchez San Antonio, TX

Their customer support has been very efficient! They've done a good job with alerting the police; they answered right away. Besides, it came with free installation.

7 years ago

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Verified Customer

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Jason Malachino Little Elm, TX

We use Guardian Protection because that's what was installed in the community we live in. Equipment is good, and the installation process was easy. I haven't used their customer support yet.

7 years ago

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Verified Customer

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Jeanine Lee Bastrop, TX

Guardian Protection came to me first, so they got my business. The customer support's been great, and the installation process was very thorough. The equipment they use is. really great.

7 years ago

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Verified Customer

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D.T. Cleveland, OH

I've had a good experience with the customer support. At one point I had a problem and it did take them 3 days to solve, but now that they solved the problem, it's working well. There wasn't any particular reason I chose them; I just saw it on the internet and decided to try it, I had ADT before, and the company that I used to install my ADT also switched to guardian.

7 years ago

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Verified Customer

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Ruoqiu Wu Clarksburg, MD

I first heard about Guardian Protection from a home builder. I needed it because basically, it's the home's security. I haven't experienced problems using their equipment, so it's fine, just like their customer support.

7 years ago

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Verified Customer

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David Fees Pittsburgh, PA

It's a wonderful service! I get phone calls everyday from other companies, offering free alarms, but I'm happy with what I have. Plus, their customer support is excellent!

7 years ago

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Verified Customer

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Adrena Steals Baden, PA

The representatives were good and the service itself has been satisfactory so far. We purchased it for both of our houses, just as a security measure.

7 years ago

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Verified Customer

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William Shakespeare Manhattan, KS

The service is fantastic! They do a great job when it comes to customer support, and the system itself is great. It's been a very positive experience.

7 years ago

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Verified Customer

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Charles Holloman Uniontown, PA

We already had another security system, but a salesperson came to our house and offered Guardian Protection. Although I really haven't used it yet, I'm very satisfied with them. It's been a good service.

7 years ago

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Verified Customer

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John Brown Doylestown, PA

The equipment itself has been good and the service is fair, but they increased their prices too much. They're placing themselves out in the market; there are other alarm companies that are cheaper.

7 years ago

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Verified Customer

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Melissa Ledford Dayton, OH

I just wanted protection when I was away from home and that's what I got with them. They've offered a good service and the equipment is just as fine. All I can say is that my experience with them has been very positive.

7 years ago

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Verified Customer

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Sadie Wells Hurst, TX

My experience with Guardian Protection has been good. I wanted to keep my house safe for when I'm out of town, and it's worked fine. The only inconvenience I have is that I've had some problems changing the batteries.

7 years ago

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Verified Customer

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Mellecia Mcdonald East Stroudsburg, PA

They're on point with everything that they do! They do follow ups and reach out to make sure everything's okay, so I think they're great. The only thing I would say is that they need to lower their rates.

7 years ago

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Meghan Watts Hockessin, DE

The service technician, Betsy, is 5 star. We’ve been customers for a long time but ran into some technical issues as the system aged and ultimately needed an upgrade. After Betsy came out for the initial service call, she immediately identified the problem and implemented the steps to get us back on track seamlessly.

11 months ago

Reply from Guardian Protection

Hi Meghan,
Thank you for taking the time to let us know about your excellent experience with our professional technician. She has a passion for her work and based on other positive reviews we have received for her, this passion and knowledge are obvious when she is working in the homes of our customers to bring them all the benefits of their Guardian system. It's a win for all of us. Meghan, we are honored that you have chosen us as your partner in security and I'd like to thank you for your long-time loyalty. Guardian Protection we will continue to strive to bring you convenience and peace of mind with our smart home security products and services. And I will be sure Betsy's supervisor is made aware of your wonderful review.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 19th, 2023

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Karen Ferrari Kennett Square, PA

I am writing to commend Denise N - who was my Technician today for Guardian Protection. Denise was prompt, professional, and very personable. She fixed my problem and also gave me advice going forward about how to best use my alarm system. She was extremely knowledgable and helpful. Denise made sure I thoroughly understood my system and what she fixed in particular. She was a pleasure to work with and I am very impressed with the service she provided. Thank you so much Denise and Guardian.

1 year ago

Reply from Guardian Protection

Hi Karen,
Happy to know that your experience with our professional technician was five star and also hope the advice she provided adds to the daily convenience and benefit you get from your Guardian system. I will be sure and share your comments with her supervisor. Our techs truly enjoy their work and are extremely appreciative when a customer takes the time to recognize their expertise. Thanks, Karen for choosing Guardian Protection. We will continue to be here when you need us. Cheers to peace of mind!
Mary Lynn M.
Customer Satisfaction Advocate

May. 17th, 2023

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Gerard SATRE Bala-Cynwyd, PA

The Guardian Protection representatives over the phone, although always polite, could be more proactive. I have been a Guardian Protection customer for 20 years and none of these customer representatives offered me to buy an upgrade to my system for instance. A technician informed me of the availability of this upgrade and installed it in my house. So, for an outstanding service ask for Betsy. Best regards

1 year ago

Reply from Guardian Protection

Hi Gerard,
Thank you for being a loyal Guardian Protection customer. We are honored to be your security partner and appreciate your feedback because it offers us an opportunity for improvement. I have located your account and will discuss with our supervisor so that we can conduct performance coaching among our team members. Very glad to hear that you were impressed with our talented technician. I will be sure and share your comments with her supervisor as well. Thank you for choosing Guardian Protection. Life is better when it’s safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 13th, 2023

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Veronica Thomas

Joelle in Customer Service Technical Support is absolutely wonderful. She was extremely professional, patient and kind while assisting me with changing batteries in my smoke detector. The more frustrated I became, the calmer she became while continuing to provide me with suggestions for fixing the problem. She absolutely deserves a raise and promotion for putting up with me. Great customer Joelle. Thank you!!!

1 year ago

Reply from Guardian Protection

Hi Veronica,
Thanks so much for being a long-time Guardian customer. We are honored to be your partner in security. We appreciate your connecting with us to advise of your five star experience with our care representative. She is part of our own in-house, U.S.-based team of experts. They love what they do and strive to make a positive difference. I will be sure and share your comment with her supervisor. Thank you!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 6th, 2023

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Beth Robinson Dallas, TX

Technician Chuck N, is the best part of Guardian Protection! I had to leave a 5-star rating just because of him. The rest of customer service was very frustrating to deal with, long delays in getting a tech out, uncooperative on the phone and I went through 5 cameras/techs before Chuck got the system working perfectly. Even gave me tips on increasing my upload speeds through my wifi carrier to decrease the lag in the front doorbell system. GREAT GUY! A real ASSET to GP!

2 years ago

Reply from Guardian Protection

Hi Beth,
Our professional technician will be thrilled and honored that you took the time to call out his excellent service in regard to your cameras. I do apologize for the frustration that you experienced in not being able to get your problem resolved sooner. Obviously, some training and coaching is needed. I have located your account and will pass this information along to our supervisor. In addition, I will be sure that he sees and shares your compliment for our technician who provided such outstanding service. It is greatly appreciated. Thank you for your patience and we look forward to continuing to serve you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 23rd, 2022

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TIM MILLER Parrish, FL

We recently built our Retirement home in FL and our Builder provided a 3 year package with Guardian. James H came into our home with wisdom, professionalism & most of all kindness to present & install the great security Guardian provides. We highly recommend Guardian & give kudos to James for taking into consideration our particular needs and guiding us through the process. Thanks!

2 years ago

Reply from Guardian Protection

Hi Tim,
Thank you for taking the time to connect with us. I am extremely pleased to know that our professional security technology consultant took the time to listen to your needs and that he showed great kindness and applied the wisdom of his expertise in designing a smart home security system perfect for you and your family. This is the Guardian Way. I will be sure and share your comments with his supervisor. They are greatly appreciated. Thank you for choosing Guardian Protection. We are honored to be your security partner.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 18th, 2022

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Mae D. Dover, DE

Very satisfied with the service from Guardian. The technician was awesome! He installed the new system in a timely & efficient manner. He was very personable & made sure that I understood every step of the new system. He also informed me of the many different options that were available & other services available via Guardian. Overall I am greatly pleased with the service received today & am looking forward to the protection of the new service.

3 years ago

Reply from Guardian Protection

Hi Mae,
Thank you for taking the time to let us know that our professional technician was timely, efficient, and personable and did a great job of walking you through your smart home security system's features, benefits, and how-tos. Our techs undergo many hours of training so that they can deliver an outstanding experience to our customers. Thank you for choosing Guardian. We are honored to be your security partner.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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Karen Long Temple Hills, MD

The technician Jeff W was very clear an patient, he showed everything he installed an thoroughly showed how to work the key pad, I don't no id all your techs has the patience Jeff had but he is clearly awesome, I will gladly recommend your company an I will ask all to ask for Jeff. He had no problem with me nit being computer literate, he walked me through without any hesitation.

4 years ago

Reply from Guardian Protection

Hi Karen,
Thanks so much for being a 5-star customer of Guardian and taking the time to review your experience with Jeff! It's wonderful to hear he took his time and treated you with the respect that you deserve. Have a safe day with Guardian Protection.

Jun. 29th, 2020

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Olney, Md Olney, MD

Everyone that I came into contact with from the original sales rep. ,then customer service and finally install technician gave superior customer service. They were very patient with all my questions and attentive. The install tech wore a mask and protective coverings in my home and was very careful with my wall when installing the system pad. He was very knowledgeable about the system and explained everything thoroughly when done. Very professional!

4 years ago

Reply from Guardian Protection

Hi Olney,
Thank you for taking the time to share great 5-star customer feedback! Guardian Protection is serious about safety and helping to protect your world every day.

May. 27th, 2020

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TerryBritt Annapolis, MD

Decided on Guardian after getting a great recommendation from a neighbor...Terry S was the representative who came to give us an estimate and help us decide what we needed...he was very knowledgeable and professional...Jeff W was the installation technician who set everything up for us... he instructed us in the use of the system..Jeff has been doing this for 20 years and his expertise was obvious...would definitely recommend Guardian for home security...

4 years ago

Reply from Guardian Protection

Hi Terry,
Thank you for choosing Guardian Protection and it's great to hear you were recommended to us by a trusted neighbor. We will work hard every day to bring you top of the line security services!

May. 15th, 2020

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britt b West Chester, PA

Betsy was absolutely amazing. She worked from 8-530 to make sure she set up all our security equipment properly. She explained the installation thoroughly and helped my husband and I figure out the layout of where the security systems would be best to be set up. She carefully explained the ins and outs of the app and the main security panel. She answered all our questions and was an absolute joy to be around all day. We are so pleased !!

4 years ago

Reply from Guardian Protection

Hi Brit,
Thanks so much for taking the time to share a 5-star accolade for Betsy! She is a wonderful employee and Guardian Protection is proud to help protect your world every day with professional security installation and monitoring.

Mar. 30th, 2020

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Javier Palmetto, FL

My installer Harry(Haero) was very professional, very respectful, overall a very good person, he shook my hand and said good morning on arrival, he told me who he was and was wearing his uniform, he installed all the devices and setup the system in a timely manner. He didn’t leave my house until all my questions were answered and make sure I was happy with his service. I would recommend Guardian(thanks to Harry) to my friends and family.

4 years ago

Reply from Guardian Protection

Hi Javier,

Welcome to the Guardian Protection family! We are honored to have you as a customer and appreciate your feedback on Harry very much; we will be sure to share this with his supervisors.

Jan. 3rd, 2020

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Sagrario P Spell Petersburg, VA

Around the 19th of November my already 5 year old alarm was malfunctioning and all the employees at Guardian was trying to walk me thru and was polite and professional, however I was sick and acted very hysterical, I want to apologize to each and everyone of you for my behavior, I'm not like that or at least I didn't think I was! so please forgive me, I really don't have a defense for my behavior. I will continue to be your customer if you let me. With most respect S. Spell

4 years ago

Reply from Guardian Protection

Hi Sagrario,

Thank you so much for a sincere apology I will be sure to share with your representatives. We appreciate your business very much and are proud to be your home security provider!

Dec. 10th, 2019

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David Southampton, PA

We recently had windows replaced which had been hard wired to the alarm system. During installation of windows, some wires were lost. Bob came out to review our situation and suggested a number of options to meet our needs. We discussed pros and cons of all the options. After selecting one of his suggestions, he quickly installed the new components and uninstalled the old components. Bob was extremely knowledgeable and very helpful answering all our questions.

5 years ago

Reply from Guardian Protection

Hi David,

Thank you for providing 5 star feedback for Bob of Guardian Protection. We aim to delight each customer on every interaction. Have a safe day with Guardian Protection!

Apr. 16th, 2019

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Thelma New Castle, DE

DEREK B. OMG! He is an AWESOME Technician. He could teach a few companies about representation of the company they work for. He is patient, kind, honest and has a WONDERFUL personality. AND sometimes service calls can make you uncomfortable; NOT WITH DEREK B. I've had Guardian for some time and this was my 1st service call. Should I EVER need service again, I am going to request Derek B. AKA Dave as I kept calling him LOL and he never corrected me. GUARDIAN YOU'VE GOT A GREAT ONE! #4REAL

5 years ago

Reply from Guardian Protection

Thelma,

Thank you for sharing such an enthusiastic review of your service visit with Derek B! Guardian Protection loves hearing customer testimonials like this and will continue to work hard every day to help protect what matters most to you.

Feb. 20th, 2019

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Nikki Mason

Guardian Protection has been great. Anytime my alarm has gone off, they've called immediately to figure out what was going on and offer help/send police/fire department. One time my smoke detector went off. I explained I burnt something in the oven which set off the detector. About 2 minutes later, I received another call from Guardian offering to have a pizza delivered since I burned dinner. That was completely unexpected and much appreciated. They went the extra mile for me.

5 years ago

Reply from Guardian Protection

Hi Nikki,

Thank you for sharing a great customer testimonial! Guardian Protection's goal is to put the 'We Care' motto into each and every customer interaction. Thank you for your business.

Dec. 27th, 2018

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KAG

We are very pleased with our service with Guardian Protection. They system works very well and customer service and technical service are readily available if a power outage messes things up, for example. Both groups are very clear and patient with their directions on how to fix whatever. We very rarely get information on new technology - that is the only thing I'd change, believe it or not! I'd actually like more information on what new technology is being developed in the home security field.

5 years ago

Reply from Guardian Protection

Hello,

Thank so much for leaving a detailed review of Guardian Protection. We are honored to be your home security provider of choice and provide you with peace of mind. We do have a new IQ2 panel with smart home features, take a look here and let us know if you are interested in discussing an upgrade.

Dec. 27th, 2018

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Larry Hollis Riverview, FL

So far, so good. The salesperson showed up on time, gave me a LOT of information and was gracious about allowing time to discuss the decision with my wife who was at work when he was there. He applied every possible discount and special offer to keep the price low. We've only had the system for 10 days or so, but in that time, it has proved to be reliable and easy to use. Ours is a pretty minimal system {we only have a motion sensor and a doorbell camera), but has the capability of adding upgrades.

5 years ago

Reply from Guardian Protection

Hello Larry,

Thank you for sharing a detailed and helpful review of your customer experience. Guardian Protection is dedicated to helping to protect what mattes most to you every day!

Jan. 4th, 2019

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EDJordan

Technician Walter O did an excellent setting my home up for Guardian Protection Alarm service. I have been a customer with Guardian Protection over 15 years and have been pleased with the service provided. Mr O was on TIME, explained everything to me in plain language. Mr O is certainly an asset to your business. He took the time to answer all my questions and demonstrated all the bells and whistles associated with the alarm system. Thank you again Mr O for your through service in arming my home.

5 years ago

Reply from Guardian Protection

Hello Ed,

Thank you for being a long time customer of Guardian Protection! We are honored to be your home security provider of choice and will be sure to share your accolades with Walter. Have a safe day with Guardian Protection Services

Dec. 10th, 2018

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Lin B Landenberg, PA

The low battery signal came on for my alarm system and I couldn't figure out how to open the panel so I called Guardian. The tech on the phone couldn't help me either so I scheduled a service call. Derek B came to the house and showed me how to open the panel and change the battery. Also, I had been unsuccessful adding an additional code to my system. Derek easily added it for me. Finally, a service tech who knows what they're doing!!

6 years ago

Reply from Guardian Protection

Hi Lin,

Thank you for taking the time to review your recent service experience! I'm so glad to hear Derek was able to take his time and make sure your system is up and running as needed. Please let us know if we can ever be of further assistance.

Oct. 25th, 2018

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