Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Desiree Young Dover, DE

I was very happy with the service given to me today. The tech not only installed my camera, but by his impeccable knowledge, sold me live stream which will enable to detect/comprehend an unwanted intruder. Doing a safety check, it was brought to my attention that thier was a problem with my garage door of which I wasn't aware of, and I thank him for that. Feeling uncomfortable knowing that issue, he told me about a senor for my garage door. No one ever told me about that, and I've had the service for years. Great service, and I will sleep better tonight knowing I am better protected.

6 years ago

Reply from Guardian Protection

Hi Desiree,

Thank you for sharing such an informative review of your recent service visit. It's wonderful to hear the technician built up your peace of mind with his professional security knowledge. We are here around the clock to help when you need us the most.

Oct. 25th, 2018

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Roland Meerdter Milton, DE

We have always been responded to promptly when we had a question or problems. Most recently, we had difficulty in utilizing a sound system in our home and requested assistance from Guardian. Responding to our call for help were Derek B and Pat M who could not be more knowledgeable or energetic in solving our problem. Guardian is one of the most cooperative firms that we deal with. The two persons mentioned are indicative of the type of employees that Guardian provides to assist their customers

6 years ago

Reply from Guardian Protection

Hi Roland,

Thank so much for sharing this 5 star feedback on your recent service experience with Guardian Protection! We get a lot of great compliments for Derek and Pat, they are top notch employees indeed! We appreciate your business every day.

Sep. 27th, 2018

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N. Edwards Middletown, DE

I've been a Guardian Protection customer for over 10 years. Purchased video cameras and installation. The onsite sales representative was helpful, but said the technician would relocate my door bell. This did not happen. The first customer service representative was good but forgot to document everything we discussed as it related to pricing. When I called back to confirm which option I wanted, I ran into difficulty because the new representative would not honor the quote I was given due to lack of documentation. I had to wait for them to get in contact with the first representative before proceeding. Also, each customer service representative said all the cameras were 1080p. Turns out the video doorbell was only 720p. Not what I paid for. Finally, the installation technician was efficient, helpful and informative. Only thing is that the doorbell could not be relocated without hiring my own electrician. An added expense. This experience with Guardian is unlike my prior experiences. I'm still a satisfied customer, just not completely satisfied with these current add-ons.

6 years ago

Reply from Guardian Protection

Hi Nicola,

Thank you for the honest feedback regarding your experience with Guardian Protection. We take your feedback seriously and it will help to coach our representatives. Please give us a call any time we can be of further assistance, we value your business!

Sep. 18th, 2018

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Jeffrey Greco Malvern, PA

Patrick M. came out today to install two sensors on our new doors he was incredibly courteous and informative. He made sure all the settings were to my liking. He went out of his way to make sure we are protected and utilizing the system to its fullest potential. Thanks Patrick and Guardian we are sleeping better now knowing we are fully protected.

6 years ago

Reply from Guardian Protection

Hi Jeffrey,

We love hearing testimonials like this, thank you for taking the time to share! We are honored to be your home security provider.

Sep. 14th, 2018

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B. Jackson Vienna, VA

The representative arrived on time and did a very thorough job of checking our home and installing the system. He seemed very knowledgeable and was able to patiently problem solve. He also educated me about the system including the behind the scene locations of electronics in the attic and in the basement. He had me practice arming and disarming the system, communicating with the system on line, and establishing passwords and learning what additional equipment and services were available to make our home smarter and safer.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing this excellent customer testimonial! It sounds like the installer got you all ready to go to enjoy your new security system! Please give us a call anytime you may have questions; we appreciate your business.

Aug. 23rd, 2018

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Abby S Wilmington, DE

Walter was our installation tech and he was awesome! Very friendly and knowledgeable. He was easy to get along with which is great because the installation took about 4 hours. But he made it feel like we had a friend in our home. He helped us make the best decisions for us, regardless of what the sales man sold us. Very comfortable with him in our home. Great company!!!

6 years ago

Reply from Guardian Protection

Hi Abby,

Welcome to the Guardian Protection family, we are happy to have you! I'm so glad Walter made your day with his installation visit; I will be sure to share your accolades with him and his supervisors. Have a safe day with Guardian Protection!

Aug. 21st, 2018

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Chris Ayotte Middletown, DE

We moved into a home with a Guardian system already installed. Technician Patrick M. came out and got the system online, explained everything about the system and also helped us understand the additional wiring that Guardian had installed in the house for network and audio. He set us up with the app on our phones and explained how to use it. Overall a great experience so far, very happy with Guardian!

6 years ago

Reply from Guardian Protection

Hi Chris,

Thank you for the informative review of your recent service experience. It's great to hear Patrick got you up and running and everything is working well. I will share your accolades with him, and thank you for being a Guardian customer!

Aug. 13th, 2018

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Mark Burchard Colora, MD

I have had Guardian Protection since 2001 monitoring my house - and have upgraded original installation since then. Most recently I had Derek B and Dom M out of Delaware office upgrade and tweak my system for the next 5 years of monitoring. Top notch techs, with intimate knowledge of a complex system. Great service and knowledgeable personnel. Highly recommend!!

6 years ago

Reply from Guardian Protection

Hi Mark,

Thank you for sharing your customer testimonial! We appreciate your loyalty and the opportunity to upgrade your services with Guardian Protection.

Jul. 18th, 2018

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Joseph Mastracchio Highlands, NJ

If I could have added a few extra stars, I would! The Guardian Service Technician , Darin P. was a pleasure to deal with, he was a PROBLEM SOLVER. This is the first time that a service technical actually spent time with me to not only explain the cause of the issues I was having, but fixed and explained it in layman's terms. He is a credit to your organization and if i can request a service tech, I'll request Darin every time!

6 years ago

Reply from Guardian Protection

Thank you for the great review of your service visit, Joseph! I will make sure to share your accolades with Darin and his supervisors. We aim to delight our customers on each and every interaction, have a great day!

Jun. 8th, 2018

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Robert Ricciardi Kennett Square, PA

Patric repaired the alarm system today May 10, 2018. This involved tracing wires and a some detective work. I was very surprised at how quickly he solved the problem. His work is clean and neat... he explained the problem clearly and was very courteous. Patrick was here before and his expertise was obvious back then. I can't imagine anybody better than Patrick.

6 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the excellent feedback on your service visit and Patrick. I will make sure to pass along your compliments to him and his supervisors. We value your business every day.

May. 10th, 2018

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Tim N. Clermont, FL

I've been with Guardian since 2011, and mid-2012, just out of the camera warranty period, I had an outdoor camera break (a second soon thereafter). Guardian wanted approximately $600 to replace a $120 camera (2 service calls, plus $300 for the camera). They also told me the wrong costs, brought the wrong equipment, etc. Had you asked me in my opinion of Guardian, I would've given them a 2-star rating. But they've come a long ways since 2012. Their equipment is primarily wireless now (mostly, a pro), and their technicians were proficient at the entire installation, including the Skybell doorbell camera. Overall, the experience was far better. Give me a few more years and they might earn their last star back. Regarding the Sales, I compared Guardian to 13 other companies before re-signing a new contract with them; comparisons included ADT, Armorax, SimpliSafe, Vivint, SafeTouch, Nest, Ring, Frontpoint, LiveWatch, Scout, SkylinkNet, and Abode. The other Alarm.com providers couldn't even get close to a similar pricepoint, and while . The non-Alarm.com providers, while having prettier equipment, wanted nearly thousands in up-front equipment fees. Do your research, but I think you'll find Justin in sales will be willing to provide you a great deal, and one that competitor's can't beat.

6 years ago

Reply from Guardian Protection

Tim, thank you for the amazing customer testimonial. It's great to hear that you have remained loyal during our growing pains and that your research reinforced your decision. We are honored to help protect what matters most to you.

Apr. 30th, 2018

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Diane Wensel Hanover, PA

We had 2 cables go bad in our new home, and of course it was behind the wall. Patrick M and Matt K were able to fish the new cables behind the wall and only had to make a small opening in the wall. They explained things very throughly on this process and answered every questioned we had. They did a great job of keeping the dust down and cleaning up afterwards. Thanks Patrick M and Matt K for a job well done.... very satisfied customer.....😊

6 years ago

Reply from Guardian Protection

Hi Diane,

Thank you for taking the time to review your Guardian Protection experience! We appreciate the feedback and I will make sure to share your accolade s with Patrick and Matt. Have a safe day!

Apr. 24th, 2018

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Teresa Mascherino Cochranville, PA

Great experience with both service technician (Derek B), and customer loyalty representative Debbie. Derek B diagnosed our issue very quickly and offered valuable advice during our remodel. We hope he will be back to perform our install. Debbie has been exceptional in promptly providing us with information on our options and additional services available. She has also facilitated service calls, and scheduled outages as well. Fantastic customer service by all!

6 years ago

Reply from Guardian Protection

Hi Teresa, thank you for the great customer testimonial! I'm so happy the representatives impressed you and I will make sure to share your kind words with them. We value your business every day!

May. 9th, 2018

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Jamaela Bennett Middletown, DE

I am so thankful for Patrick M. at Guardian Protection Services. He was a tremendous help today in helping us with our surround sound in our basement and zone 2 speakers in the kitchen! We had trouble with the speakers not working independently of each other. He was the only person who immediately understood what needed correction, and not only corrected it, but was kind enough to take the time to explain and answer all of my questions! Patrick definitely went the extra mile!

6 years ago

Reply from Guardian Protection

Hi Jamaela, thank you for the great review regarding your service visit today. I'm so happy Patrick was able to resolve your issues in a friendly and efficient manner. I have let his managers know of the job well done!

Apr. 13th, 2018

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Eric A. Mekanik Wilmington, DE

The Company has been Great ! Had a Tech in this morning to fix a problem. The tech Patrick M. called in the morning and said he would arrive within a half hour. He arrived early and without asking replaced my old security sign with a new sign before coming in to fix the issue I was having. Patrick was very courteous and very informative and assessed the problem and corrected some wires that were hanging down. Very Happy with his service. He is a Great Asset to your company, and makes G /P look good to others. Thank You ! Eric Mekanik Wilm. DE

6 years ago

Reply from Guardian Protection

Thank you for your review Eric! We appreciate your business and I will make sure to share your accolades with Patrick.

Mar. 16th, 2018

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Delgado Company Gardena, CA

They continue to be leaders in all protection aspects, although some might not instantly choose Guardian as there first choice. For me and my family it will continue to be the best choice with peace of mind knowing that my coin goes to protecting my home or buisness and not spread wide over all but instead giving me exactly what I need as an individual.

6 years ago

Reply from Guardian Protection

Thank you for the great testimonial, Delgado Company! We appreciate your business every day.

Mar. 12th, 2018

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PATRICIA D. WELLS Deltona, FL

on march 5,2018 on monday morning @10:45am someone tired to break inside my home. guardian protection notified the sheriff department ASAP then called me on my cellphone once they could not get in contact with me they called my job.they was very professional they explain in details what was going on. saying all this they saved my home from being burglarize. i feel safe knowing they protecting my home and how quickly they responded. i give guardian protection 100% 10 is to low. thank you guardian protection :)

6 years ago

Reply from Guardian Protection

Hi Patricia, what a great real life testimonial! It's always so humbling to hear when we are able to help with an actual break in situation. We are so glad you are safe!

Mar. 9th, 2018

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Lane Taylor, TX

The customer service and Tech service is outstanding! Probably the best customer service (Jessica B.) and Tech service (Sean H.) I have ever worked with. They set me up with a great plan and help me with everything I needed. The Service Tech that set my system up was very professional. He set up my system with no problems at all. I will be using Guardian Protection for years to come because of the great people that work there. Thank You Jessica and Sean!!

6 years ago

Reply from Guardian Protection

Hi Lane, wow this is a great testimonial, thank you for sharing! I will be honored to pass along your accolades to the employees who helped you. We are happy to help protect what matters most.

Mar. 2nd, 2018

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William Hudson Bear, DE

I have used Guardian Protection Services for 13 years. I have complete trust in their monitoring system/service and quality of their electronics. This company delivers quality every day. Exceptional Customer service and dedication to the safety of their employees and especially their customers and families. Walter O. and Derrick B. are great professional company representatives, highly skilled, and prompt and courteous. I trust Guardian to help insure my family’s safety.

6 years ago

Reply from Guardian Protection

Hi William ,
Thank you for trusting in Guardian's award-winning security monitoring! We appreciate your feedback for the technicians and will be sure to share with them.

Have a safe day!

Mar. 2nd, 2018

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David Bryson Chantilly, VA

Took some patience working with several customer service reps and 4 days of visits from Jim, but I have an all new system in place for just a $20 re-activation fee since I was a past customer and I couldn’t be happier. Left for a competitor and they never fulfilled their promise and never monitored me for over a year and a half. I’ll never make that mistake again. It’s great to be back!

6 years ago

Reply from Guardian Protection

Welcome back to the Guardian family, David! We are excited to have you back as well, make sure to share with your friends and family!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 27th, 2018

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Gregory Frison Elkins Park, PA

I recently had a issue with my smoke detectors. It prevented me from alarming my house. I had an appointment scheduled that I missed. I was then told that I would have to wait 2 weeks for another appointment. I asked to be put on the waiting list and to my delight I received a call this morning that there was an opening. The technician was someone who I met before and He fixed the problem in minutes. He also informed me of the carbon monoxide protection. I am 100% pleased with this company and I highly recommend them.

6 years ago

Reply from Guardian Protection

Hi Gregory, thank you for the customer testimonial. We are honored to help protect what matters most and work with your schedule.

Feb. 22nd, 2018

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Manuel Arrieta Palm Bay, FL

The person who came to service our call was very punctual, professional, with a sound knowledge of what he needs to do to fix our problem, took his time explaining all the needed steps and answered all our questions in a very corteous way. Ran a complete system check up and solved the issue. Also gave us some advise regarding other products for us to consider to have our house better guarded and we followed. It was a pretty good experience, we are pleased with his work.

6 years ago

Reply from Guardian Protection

Hi Manuel,

Thank you for the great feedback on your service visit! Our goal is to delight each customer on every interaction and it sounds like that was achieved for you. We hope the security system brings you convenience and extra peace of mind.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 8th, 2018

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June T East Stroudsburg, PA

I have been a client for well over 20 years now, with no problems or complaints. This is my second home that I have had a security system installed by Guardian. I would highly recommend them, not only for their equipment, but also for the great customer service. Recently, I needed a minor repair, they call you before arriving and are on time. They are number one, not only with great service , but also with the fact of knowing I feel safe and secure and have peace of mind. Thank you Guardian. JT

6 years ago

Reply from Guardian Protection

Hi June, wow thank you for the great testimonial! You really made our day and we are proud to be your home security provider.

Feb. 2nd, 2018

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Darlene Searing Dumas, TX

Excellent company. You don't see any of the alarm sensors, that makes it nice ( been to other homes with different companies). Their customer service has been great. Answered any and all questions I have had. Service tech are great too. They cleaned up after installation. They have been very prompt in calling police, fire,EMT and me. Every time alarm goes off. Excellent Company!!!!

6 years ago

Reply from Guardian Protection

Hi Darlene, thank you for the great review of your services! We are honored to help protect what you value most every day. I'm so thrilled to hear everything went smoothly for you.

Jan. 31st, 2018

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Felix M. Ball Fredericksburg, VA

Guardian Protection speaks on facts that it can back up. You're knowledgeable in your profession.I had one Security Company attempt to get me to try their system.I would have until he/she spoke untrue fact.I appreciate the time you give in for me to catch up when I fall behind in my payments.I guess I could have easily been paying interest.Instead you worked with me.I Thank You.

6 years ago

Reply from Guardian Protection

Hi Felix, thank you for the review. We are always honored to work with you and help protect what matters most.

Feb. 22nd, 2018

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Andrea A. Linder

We just had a wonderful service man named Alan come to our home. He was very polite and helpful. He checked the windows in question and replaced the devices. Alan also went over all the zones to straighten it out as there was some confusion as to zones and listings. I also was pleased that he had shoe covers on as it was snowing and wet. This was very considerate. I was very pleased with his service.

6 years ago

Reply from Guardian Protection

Hi Andrea, thank you for the detailed review! We are so happy that Alan took great care with you, as you deserve. I will make sure to pass along your compliments.

Jan. 31st, 2018

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John Thompson Helotes, TX

Customer service has always been outstanding. Recently when my credit card was compromised, I notified customer service, and I was assured no service interruption would, even though it might be a few days before I could provide them a new card number for billing. A couple of times my alarm has gone off, and the response I have received from Guardian was timely and appropriate action was taken.

6 years ago

Reply from Guardian Protection

Hi John, thank you for leaving Guardian Protection a review! It's so great to hear that our staff took special concern during your compromise. We are proud to have a less than 30 second response time on all emergency alarms.

Jan. 31st, 2018

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Edward Reynolds Moreno Valley, CA

When I called in about my problem an appointment was made immediately with a technician to resolve my problem. The technician was very knowledgeable about my problem and fixed it immediately. Technician was very professional and exactly what the problem was with my system and was able to take care of it I have nothing but the greatest regard for Guardian Protection Systems.

6 years ago

Reply from Guardian Protection

Hi Edward,

Wow, it sounds like you had a really great customer experience! We are honored to have you as a customer and look forward to providing you the extra peace of mind you deserve.

Jan. 18th, 2018

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Amauris Alvarez Lithia, FL

I have been with Guardian protection for 5 years. I moved 3 times within that time and they have made all my transitions go smooth and with no hassles. Everythingtime I call for system testings or additional service requests, they treat me with the upmost respect and cater to my needs. I have and will continue to highly recommend them for home protection.

6 years ago

Reply from Guardian Protection

Hi Amauris,

Thank you for the great customer testimonial. It's wonderful to hear you have elected to keep us as your security provider through all your moves.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Rachel Temecula, CA

They provided excellent customer service during a very stressful time. My grandmother has had them for years at her home and suddenly she was placed in assisted living with no need for her home security system. She had a 5 year contract, but after contacting them, they waived the cancellation fees for her. It was a very easy process and was greatly appreciated.

6 years ago

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Charles & Bennetta Fenwick

I have been a customer with Guardian Protection for 20 years , and I have had nothing but a good relationship with this company , they have just upgraded my home with all new equipment at no cost to me , when I had a financial problem they were right there to help me and I didn't have to ask for help they offered it to me , customer service has always been great , I would like to thank them for the excellent service they have provided our home

7 years ago

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Philip Bagwell Prescott, AZ

Change over from ADT and glad I did....Their package comes with a translator that interprets the existing left over equipment and added their own smart products to it for a complete monitoring service that is less money that I was paying to ADT...Especially since ADT upped my auto pay bill without letting me know. (out of contract) let's them do it Guardian did Pro install, tested everything and gave great tutorial on how to use it. Only issue I've had was after leaving dog in house and arming to "Away" got call saying motion dector went off. That was from existing detector. They are sending Tech. over to see if it needs to be adjusted or replaced Very happy that we changed over to Guardian.

7 years ago

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Walter Brenownski of PA Erie, PA

I had ADT for 5 years and after issues of my bill kept being increased while i was under contract and them being bought by Apollo global management, i left them. They didn't treat me as a loyal customer anymore. After 3 companies pitched me, i chose Guardian. Ive had them over a year and I'm happy with them. My monthly is lower than it was with ADT, customer service is great and my sales rep is always available when i need him. I recommend Guardian to anyone who wants great service, products, and 24/7 consistent monitoring for a fair price

7 years ago

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Verified Customer

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Evie L Tenorio Fort Worth, TX

No special reason. It tells me when the doors are opened. I don't arm it because my stepdad walks around at all times day or night. The animals roam the house 24/7.

3 years ago

Reply from Guardian Protection

Hi Evie,
Thank you for taking the time to connect with us. Glad to know that your Guardian smart security system is keeping you informed and aware of what's happening at home. Peace of mind is everything. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 12th, 2021

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Verified Customer

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Carrie Charise Curl Mc Kinney, TX

Excellent Customer Service, Fair Price for equipment and service, friendly Technicians, and dedication to their customers.

3 years ago

Reply from Guardian Protection

Hi Carrie,
Thank you for taking the time to review us. We strive to keep our prices affordable while providing a high level of quality and peace of mind. Our teams love what they do and it's great knowing that you rate them five stars. I will be sure and pass along your comments to their supervisors. They will appreciate it. Thank you for choosing Guardian, Carrie. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

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Verified Customer

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Jakob fourong NC

3 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Jakob,
So glad to know that you are able to monitor everything to your satisfaction. We may be able to help you adjust some settings with regard to your pet. Please give us a call at 1-800-PROTECT (1-800-776-8328) any day between 8 a.m. and 7 p.m. EST. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Juan Covarrubias San Antonio, TX

Guests has been great when my fire alarm has went off and they call right way to make sure everything is okay , I feel very protected with guardian

3 years ago

Reply from Guardian Protection

Hi Juan, so happy to know that you are feeling protected with Guardian,. Our monitoring center specialists are on duty 24/7. We never sleep so that you can have peace of mind knowing we are there when you need us most. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Jim Gengaro Newtown Square, PA

The system is excellent. I like the phone app and it's ability to keep me updated on status and ability to change the status.

3 years ago

Reply from Guardian Protection

Hi Jim,
I am glad to know that our smart home system is delivering to your satisfaction. Customers love the Guardian App and how easy it makes everyday life at home, whether you are there or away. Trust that we are here whenever you need us! Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Shelby Gerst Parrish, FL

When we signed up, we were told our bill would be around $50 per month. Our first statement came, and it was $73. We were also told our system panel would be a tablet, that is moveable around the house, and it is not. I feel like we were taken advantage of by the salesman.

3 years ago

Reply from Guardian Protection

Hi Shelby,
I am sorry for the frustration. I have located your account and escalated it to our supervisor. You will receive a call with 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Verified Customer

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Jonathan Fayetteville, NC

I haven't had any issues with my service thus far. The best thing about Guardian Protection is the security cameras, but I wish the lag wasn't so bad.

3 years ago

Reply from Guardian Protection

Hi Jonathan,
I am sorry for the difficulty with your security cameras. Please give our customer care team a call at 1-800-PROTECT (800-776-8328) and they will assist you. They are available every day from 7 a.m. to 11 p.m. EST.
Thank you,
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Ashleigh Forney, TX

I have no complaints about the system yet, but I've only had it for about a month. I really enjoy the accessibility and convenience of it.

3 years ago

Reply from Guardian Protection

Hi Ashleigh,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

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Verified Customer

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Eshrundra Houston, TX

Unfortunately after installation, I had to wait a couple of days until our service actually started. The equipment malfunctioned after only a week and a half of receiving it.

3 years ago

Reply from Guardian Protection

Hello,
I am sorry for your frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com Thank you and I look forward to hearing from you.
Amy,
Customer Satisfaction Advocate

Jun. 23rd, 2021

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Verified Customer

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Benjamin San Antonio, TX

They're very helpful and they informed me about a military discount. I like that I can manage the system through my phone.

3 years ago

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Verified Customer

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Emma Dunbar, PA

It's quick and instant. We like the fact that it contacted the police instead of just using like a ring doorbell to just let us know. It is a little expensive, though.

3 years ago

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Verified Customer

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Kathryn Alabi Middletown, DE

it was positive and i felt all person I engaged with at Guardian were professional and knowledgeable. All my needs were met.

3 years ago

Reply from Guardian Protection

Hi Kathryn,

So glad to hear you have had a good experience with Guardian. We appreciate the positive feedback and will continue working hard to deliver a great service to you. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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P Anselmi Lewes, DE

Very supportive and helpful. they were responsive to needed changes to the system and ensured we understood use of system

3 years ago

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Verified Customer

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Shawn Phoenixville, PA

They've answered all my questions. I've never been sent around to different people and I always got an immediate response.

3 years ago

Reply from Guardian Protection

Hi Shawn,
I am happy that you have found our teams to be knowledgeable and immediate in responding to your needs. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Anonymous Opa Locka, FL

Consistency they really check in on you if the alarm goes off they are on top of everything.They also have high technology.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Our U.L. Five Diamond Monitoring Center is here for you. We never sleep so that you can -- it's true peace of mind. Thank you for choosing Guardian Protection.
Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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David Greensburg, PA

I would recommend it anybody that's looking for security system. It has a good price, very good equipment, and I like the door thingy.

3 years ago

Reply from Guardian Protection

Hi David,
Thanks so much for your recommendation! We strive to keep things affordable and technologically "smart" so our customers get the best value in home security. Glad you like the door thingy, too! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Anonymous Woodbridge, VA

Not a good experience so far. Was told when I signed up that I could opt into paperless statements - I was never told this was part of auto pay. So I waived the autopay at installiation and was charged $74. Then, I find out through customer service that the only way to avoid a S2 paperless fee is to use autopay. Which I never wanted, but had to sign up. Then I learn I can't get a refund/bill credit for my $74.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am sorry for the misunderstanding that occurred at the time you purchased your system. If you would like me to research your account so that coaching can be provided to the sales consultant who handled your account, or, if you would like the opportunity to speak with a supervisor, please email your account information (name, premises address, phone number) to wecare@guardianprotection.com.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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